What does a credit/collection supervisor do?
A credit/collection supervisor oversees the operations of an organization's credit and collection department. Their primary aim is to secure payments and customer satisfaction. Besides supervising staff performance, they also conduct market research and analyses, study customer feedback, develop strategies to enhance collection results, and review credit applications. Additionally, they may participate in hiring and training new employees, reaching out to delinquent clients to gather payments, and creating payment arrangements.
Credit/collection supervisor responsibilities
Here are examples of responsibilities from real credit/collection supervisor resumes:
- Assist with annual budget preparation and manage operating and payroll expenses to remain within budgetary guidelines.
- Report to upper management on high risk / problem accounts, cash collection forecast, and DSO calculation.
- Managed/Supervise a team of 10 commercial collectors to ensure a reduction of monthly goals to maintain a DSO below 30 days.
- Supervise staff of collections representatives responsible for reducing bad debt while also upholding company policies, and following strict legal regulations.
- Work with secure transactions, including UCC financing statements and security agreements.
Credit/collection supervisor skills and personality traits
We calculated that 7% of Credit/Collection Supervisors are proficient in Collections, Customer Accounts, and Customer Service. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.
We break down the percentage of Credit/Collection Supervisors that have these skills listed on their resume here:
- Collections, 7%
Contributed to the workplace administratively from new employee training to billing disputes and collections, authorizing balance adjustments and negotiated settlements.
- Customer Accounts, 6%
Established and maintained collaborative relationships with customers; initiated adjustments and credits to customer accounts.
- Customer Service, 6%
Collaborated with Customer Service, Customer Account Processing and Billing Departments to successfully obtain outstanding payments and resolve customer disputes/complaints.
- Financial Statements, 5%
Credit Verification effectively assessed credit risk and (current and potential) client viability, analyzing financial statements and credit reports.
- Delinquent Accounts, 4%
Negotiate payment options for delinquent accounts and provide regular updates and resolution of receivables to management.
- Collection Agencies, 4%
Performed collection activities on problem accounts including filing lawsuits and working with outside collection agencies.
Most credit/collection supervisors use their skills in "collections," "customer accounts," and "customer service" to do their jobs. You can find more detail on essential credit/collection supervisor responsibilities here:
Analytical skills. The most essential soft skill for a credit/collection supervisor to carry out their responsibilities is analytical skills. This skill is important for the role because "to assist executives in making decisions, financial managers need to evaluate data and information that affects their organization." Additionally, a credit/collection supervisor resume shows how their duties depend on analytical skills: "handled all credit investigations, which included extensive credit analysis. "
Communication skills. Many credit/collection supervisor duties rely on communication skills. "financial managers must be able to explain and justify complex financial transactions.," so a credit/collection supervisor will need this skill often in their role. This resume example is just one of many ways credit/collection supervisor responsibilities rely on communication skills: "ensured accurate and timely communication to external/internal customers related to credit and collections issues on customer accounts. "
Detail oriented. This is an important skill for credit/collection supervisors to perform their duties. For an example of how credit/collection supervisor responsibilities depend on this skill, consider that "in preparing and analyzing reports, such as balance sheets and income statements, financial managers must be precise and attentive to their work in order to avoid errors." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a credit/collection supervisor: "provided written details of the credit and collections departmental functions for the sarbanes oxley document. ".
Math skills. For certain credit/collection supervisor responsibilities to be completed, the job requires competence in "math skills." The day-to-day duties of a credit/collection supervisor rely on this skill, as "financial managers need strong skills in certain branches of mathematics, including algebra." For example, this snippet was taken directly from a resume about how this skill applies to what credit/collection supervisors do: "maintain a thorough understanding of the content and aggregate risks within the portfolio, trends and other key statistics. "
Organizational skills. Another crucial skill for a credit/collection supervisor to carry out their responsibilities is "organizational skills." A big part of what credit/collection supervisors relies on this skill, since "because financial managers deal with a range of information and documents, they must have structures in place to be effective in their work." How this skill relates to credit/collection supervisor duties can be seen in an example from a credit/collection supervisor resume snippet: "promoted organizational cooperation and strategic team building in order to ensure customer service satisfaction. "
The three companies that hire the most credit/collection supervisors are:
- Robert Half6 credit/collection supervisors jobs
- EnerSys1 credit/collection supervisors jobs
- HD Supply1 credit/collection supervisors jobs
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Compare different credit/collection supervisors
Credit/collection supervisor vs. Account supervisor
The primary job of accounting supervisors is to manage the daily operations of a company's accounting department. They are responsible for leading a team of accountants and overseeing the company's marketing strategies and campaigns. Other responsibilities include managing all the company's financial activities, developing and enforcing strategic business plans, and generating and maintaining account documentation and reports. As an accounting supervisor, you will also organize training for account coordinators and account managers and ensure compliance with government regulations and policies.
These skill sets are where the common ground ends though. The responsibilities of a credit/collection supervisor are more likely to require skills like "collections," "delinquent accounts," "collection agencies," and "collection efforts." On the other hand, a job as an account supervisor requires skills like "digital marketing," "project management," "account management," and "client facing." As you can see, what employees do in each career varies considerably.
Account supervisors really shine in the finance industry with an average salary of $87,161. Comparatively, credit/collection supervisors tend to make the most money in the health care industry with an average salary of $74,232.The education levels that account supervisors earn slightly differ from credit/collection supervisors. In particular, account supervisors are 1.2% more likely to graduate with a Master's Degree than a credit/collection supervisor. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Credit/collection supervisor vs. Office supervisor
An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.
Each career also uses different skills, according to real credit/collection supervisor resumes. While credit/collection supervisor responsibilities can utilize skills like "collections," "customer accounts," "customer service," and "delinquent accounts," office supervisors use skills like "patients," "office procedures," "data entry," and "office operations."
Office supervisors may earn a lower salary than credit/collection supervisors, but office supervisors earn the most pay in the health care industry with an average salary of $46,395. On the other hand, credit/collection supervisors receive higher pay in the health care industry, where they earn an average salary of $74,232.office supervisors earn similar levels of education than credit/collection supervisors in general. They're 0.9% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Credit/collection supervisor vs. Staff supervisor
A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a credit/collection supervisor is likely to be skilled in "collections," "customer accounts," "financial statements," and "delinquent accounts," while a typical staff supervisor is skilled in "patients," "home health," "rehabilitation," and "safety procedures."
Most staff supervisors achieve a similar degree level compared to credit/collection supervisors. For example, they're 0.9% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.Credit/collection supervisor vs. Staffing supervisor
A staffing supervisor monitors work procedures and manages staff. They are responsible for hiring and training staff. They also create schedules and assign duties to junior staff members. They must ensure a positive work environment.
Even though a few skill sets overlap between credit/collection supervisors and staffing supervisors, there are some differences that are important to note. For one, a credit/collection supervisor might have more use for skills like "collections," "customer accounts," "customer service," and "financial statements." Meanwhile, some responsibilities of staffing supervisors require skills like "administrative tasks," "eeo," "loss prevention," and "background checks. "
Staffing supervisors reach similar levels of education compared to credit/collection supervisors, in general. The difference is that they're 1.0% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Types of credit/collection supervisor
Updated January 8, 2025
