Customer leader demographics and statistics in the US
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Customer leader demographics by:
Customer leader gender statistics
55.5% of customer leaders are women and 44.5% of customer leaders are men.
- Female, 55.5%
- Male, 44.5%
Customer leader gender ratio
| Gender | Percentages |
|---|---|
| Female | 55.5% |
| Male | 44.5% |
Customer leader gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$122,416
Female income
$116,748
Customer leader gender ratio over time
This data breaks down the percentage of men and women in customer leader positions over time. Currently, 55.5% of customer leaders are female.
Customer leader gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.53% | 57.47% |
| 2011 | 42.36% | 57.64% |
| 2012 | 44.06% | 55.94% |
| 2013 | 44.56% | 55.44% |
| 2014 | 45.13% | 54.87% |
| 2015 | 45.00% | 55.00% |
| 2016 | 45.63% | 54.37% |
| 2017 | 46.11% | 53.89% |
| 2018 | 44.65% | 55.35% |
| 2019 | 44.16% | 55.84% |
| 2020 | 44.88% | 55.12% |
| 2021 | 44.45% | 55.55% |
Customer leader related jobs gender ratio
We compared customer leaders with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Leader | 44% | 56% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer leader demographics by race
The most common ethnicity among customer leaders is White, which makes up 54.6% of all customer leaders. Comparatively, 19.0% of customer leaders are Hispanic or Latino and 12.9% of customer leaders are Black or African American.
- White, 54.6%
- Hispanic or Latino, 19.0%
- Black or African American, 12.9%
- Asian, 7.1%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.7%
Customer leader race
| Customer leader race | Percentages |
|---|---|
| White | 54.6% |
| Hispanic or Latino | 19.0% |
| Black or African American | 12.9% |
| Asian | 7.1% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.7% |
Customer leader race and ethnicity over time
See how customer leader racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer leader race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.04% | 13.20% | 6.44% | 15.00% |
| 2011 | 61.76% | 13.49% | 6.57% | 14.87% |
| 2012 | 60.95% | 13.37% | 6.38% | 15.73% |
| 2013 | 61.30% | 13.20% | 6.55% | 15.40% |
| 2014 | 60.68% | 13.15% | 6.86% | 15.59% |
| 2015 | 60.06% | 12.89% | 6.65% | 16.70% |
| 2016 | 59.18% | 13.38% | 6.89% | 16.60% |
| 2017 | 60.09% | 12.80% | 6.85% | 16.42% |
| 2018 | 59.91% | 12.38% | 7.03% | 16.80% |
| 2019 | 59.51% | 12.57% | 6.83% | 17.32% |
| 2020 | 56.95% | 11.98% | 6.98% | 17.93% |
| 2021 | 54.64% | 12.94% | 7.15% | 18.95% |
Customer leader wage gap by race
According to our data, asian customer leaders have the highest average salary compared to other ethnicities. Black or african american customer leaders have the lowest average salary at $120,697.
| Ethnicity | Salary |
|---|---|
| Unknown | $120,924 |
| White | $122,709 |
| Black or African American | $120,697 |
| Asian | $125,576 |
| Hispanic or Latino | $122,237 |
Average customer leader age
See how the average age of customer leaders varies based on ethnicity and gender.
Male
Female
Customer leader age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer leader age breakdown
The average age of customer leaders is 40+ years years old, representing 49% of the customer leader population.
Customer leader age breakdown
| Customer Leader Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer leader educational attainment
The most common degree for customer leaders is bachelor's degree, with 53% of customer leaders earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 14%.
- Bachelor's, 53%
- Associate, 18%
- High School Diploma, 14%
- Master's, 9%
- Other Degrees, 6%
Customer leaders by degree level
| Customer leader degree | Percentages |
|---|---|
| Bachelor's | 53% |
| Associate | 18% |
| High School Diploma | 14% |
| Master's | 9% |
| Other Degrees | 6% |
Customer leader jobs you might like
Customer leader wage gap by degree level
According to the data, customer leaders with a Master's degree earn more than those without, at $140,685 annually. With a Bachelor's degree, customer leaders earn a median annual income of $133,432 compared to $118,006 for customer leaders with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $140,685 |
| High School Diploma or Less | $112,752 |
| Bachelor's Degree | $133,432 |
| Some College/ Associate Degree | $118,006 |
Customer leader employment statistics
Most customer leaders work for a public in the retail industry.
Company size where customer leaders work
Below, you can see the size of companies where customer leaders work.
Customer leader jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 48% |
Customer leader jobs by company type
Employees with the customer leader job title have their preferences when it comes to working for a company. For instance, most customer leaders prefer to work at public companies over private companies.
Customer leader jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 52% |
| Private | 46% |
| Government | 0% |
Customer leader jobs by industry
The most common industries for customer leaders are retail, technology and manufacturing.
Customer leader industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Retail | 12% |
| Technology | 12% |
| Manufacturing | 8% |
| Telecommunication | 5% |
| Professional | 5% |
| Finance | 5% |
| Hospitality | 4% |
| Transportation | 4% |
| Health Care | 4% |
| Media | 3% |
| Internet | 2% |
| Utilities | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Construction | 1% |
| Agriculture | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer leader turnover and employment statistics
Customer leader unemployment rate over time
The unemployment rate for customer leaders between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer leader unemployment rate by year
| Year | Customer leader unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer leader tenure
The average customer leader stays at their job for 1-2 years, based on the 2,359 customer leaders resumes in Zippia's database.
Customer leader tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 18% |
| 8-10 years | 6% |
| 11+ years | 8% |
Customer leader LGBT ratio compared to similar jobs
Review the percent of customer leaders that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Wire Transfer Clerk | 5.53% | 66,745 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Leader | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Investigator | 8.99% | 9,442 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Technician | 15.31% | 39,846 |
Similar customer leader jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Wire Transfer Clerk | 5.53% | 66,745 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Document Scanner | 8.60% | 3,124 |
| Credit Investigator | 8.99% | 9,442 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by customer leaders
The most common foreign language among customer leaders is Spanish at 50.0%. The second-most popular foreign language spoken is French at 12.1% and German is the third-most popular at 9.1%.
- Spanish, 50.0%
- French, 12.1%
- German, 9.1%
- Portuguese, 3.0%
- Japanese, 3.0%
- Other, 22.8%
Customer leader languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 50.0% |
| French | 12.1% |
| German | 9.1% |
| Portuguese | 3.0% |
| Japanese | 3.0% |
| Other | 22.8% |
