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The differences between customer quality engineers and process engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a customer quality engineer and a process engineer. Additionally, a customer quality engineer has an average salary of $82,508, which is higher than the $82,443 average annual salary of a process engineer.
The top three skills for a customer quality engineer include corrective action, product quality and customer satisfaction. The most important skills for a process engineer are continuous improvement, sigma, and lean manufacturing.
| Customer Quality Engineer | Process Engineer | |
| Yearly salary | $82,508 | $82,443 |
| Hourly rate | $39.67 | $39.64 |
| Growth rate | 10% | 10% |
| Number of jobs | 86,365 | 66,937 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 76% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A customer quality engineer is accountable for all in-process batches with quality issues. You will be responsible for minimizing variations with quality processes and supporting all customer root cause audits, investigations, and visits. Other duties include processing field audits, assisting in new product launches, and participating in the control process and product quality planning. In addition, you are expected to relay customer feedback and expectations on product quality to the quality management team. You are also expected to conduct training the team in identifying and creating methodologies to solve quality issues.
A Process Engineer is responsible for coming up with innovative ways to process particular raw materials into different kinds of products. They can also modify various existing machines or maintain their quality by monitoring its functions and conducting tests and examinations. A Process Engineer must do numerous analyses and research to gather data that would help determine possible improvements or decisions to uphold. Furthermore, A Process Engineer also has the task of procuring and installing new equipment, collecting and interpreting data, assessing risks, and ensuring that tasks are done safely.
Customer quality engineers and process engineers have different pay scales, as shown below.
| Customer Quality Engineer | Process Engineer | |
| Average salary | $82,508 | $82,443 |
| Salary range | Between $64,000 And $106,000 | Between $62,000 And $108,000 |
| Highest paying City | Santa Clara, CA | Rio Rancho, NM |
| Highest paying state | California | New Mexico |
| Best paying company | Apple | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a customer quality engineer and a process engineer in terms of educational background:
| Customer Quality Engineer | Process Engineer | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 76% |
| Most common major | Electrical Engineering | Chemical Engineering |
| Most common college | Northwestern University | Northwestern University |
Here are the differences between customer quality engineers' and process engineers' demographics:
| Customer Quality Engineer | Process Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.7% Female, 24.3% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 4.7% Unknown, 3.9% Hispanic or Latino, 11.6% Asian, 13.0% White, 66.5% American Indian and Alaska Native, 0.2% | Black or African American, 4.3% Unknown, 3.9% Hispanic or Latino, 10.6% Asian, 15.6% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 4% | 4% |