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The differences between customer quality engineers and quality engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a customer quality engineer and a quality engineer. Additionally, a customer quality engineer has an average salary of $82,508, which is higher than the $79,672 average annual salary of a quality engineer.
The top three skills for a customer quality engineer include corrective action, product quality and customer satisfaction. The most important skills for a quality engineer are corrective action, continuous improvement, and ISO.
| Customer Quality Engineer | Quality Engineer | |
| Yearly salary | $82,508 | $79,672 |
| Hourly rate | $39.67 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 86,365 | 96,838 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A customer quality engineer is accountable for all in-process batches with quality issues. You will be responsible for minimizing variations with quality processes and supporting all customer root cause audits, investigations, and visits. Other duties include processing field audits, assisting in new product launches, and participating in the control process and product quality planning. In addition, you are expected to relay customer feedback and expectations on product quality to the quality management team. You are also expected to conduct training the team in identifying and creating methodologies to solve quality issues.
A quality engineer's responsibilities include ensuring that the manufacturing processes are efficient and accurate, documenting findings that would raise concerns, conducting quality tests while observing parameters, and implementing changes as necessary to meet the highest quality standards. Quality engineers need to have excellent problem-solving and observation skills to detect any irregularities and possible malfunctions. They also must be able to communicate effectively with the clients for feedbacks and corrective adjustments, address complaints, and immediately resolve any inconsistencies made.
Customer quality engineers and quality engineers have different pay scales, as shown below.
| Customer Quality Engineer | Quality Engineer | |
| Average salary | $82,508 | $79,672 |
| Salary range | Between $64,000 And $106,000 | Between $61,000 And $103,000 |
| Highest paying City | Santa Clara, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a customer quality engineer and a quality engineer in terms of educational background:
| Customer Quality Engineer | Quality Engineer | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 70% |
| Most common major | Electrical Engineering | Mechanical Engineering |
| Most common college | Northwestern University | Northwestern University |
Here are the differences between customer quality engineers' and quality engineers' demographics:
| Customer Quality Engineer | Quality Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.7% Female, 24.3% | Male, 78.2% Female, 21.8% |
| Race ratio | Black or African American, 4.7% Unknown, 3.9% Hispanic or Latino, 11.6% Asian, 13.0% White, 66.5% American Indian and Alaska Native, 0.2% | Black or African American, 4.7% Unknown, 3.9% Hispanic or Latino, 11.5% Asian, 13.9% White, 65.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 4% | 4% |