Customer relations associate demographics and statistics in the US
Customer relations associate demographics research summary. Zippia estimates customer relations associate demographics and statistics in the United States by using a database of 30 million profiles. Our customer relations associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer relations associates after extensive research and analysis:
- There are over 119,684 customer relations associates currently employed in the United States.
- 62.6% of all customer relations associates are women, while 37.4% are men.
- The average customer relations associate age is 40 years old.
- The most common ethnicity of customer relations associates is White (55.1%), followed by Hispanic or Latino (18.4%), Black or African American (12.6%) and Asian (7.8%).
- In 2022, women earned 96% of what men earned.
- 7% of all customer relations associates are LGBT.
- Customer relations associates are 60% more likely to work at private companies in comparison to public companies.
On this page
Customer relations associate demographics by:
Customer relations associate gender statistics
62.6% of customer relations associates are women and 37.4% of customer relations associates are men.
- Female, 62.6%
- Male, 37.4%
Customer relations associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 62.6% |
| Male | 37.4% |
Customer relations associate gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,842
Female income
$36,336
Customer relations associate gender ratio over time
This data breaks down the percentage of men and women in customer relations associate positions over time. Currently, 62.6% of customer relations associates are female.
Customer relations associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 35.57% | 64.43% |
| 2011 | 35.41% | 64.59% |
| 2012 | 37.01% | 62.99% |
| 2013 | 37.48% | 62.52% |
| 2014 | 38.02% | 61.98% |
| 2015 | 37.90% | 62.10% |
| 2016 | 38.50% | 61.50% |
| 2017 | 38.96% | 61.04% |
| 2018 | 37.57% | 62.43% |
| 2019 | 37.10% | 62.90% |
| 2020 | 37.79% | 62.21% |
| 2021 | 37.38% | 62.62% |
Customer relations associate related jobs gender ratio
We compared customer relations associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Relations Associate | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer relations associate demographics by race
The most common ethnicity among customer relations associates is White, which makes up 55.1% of all customer relations associates. Comparatively, 18.4% of customer relations associates are Hispanic or Latino and 12.6% of customer relations associates are Black or African American.
- White, 55.1%
- Hispanic or Latino, 18.4%
- Black or African American, 12.6%
- Asian, 7.8%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.6%
Customer relations associate race
| Customer relations associate race | Percentages |
|---|---|
| White | 55.1% |
| Hispanic or Latino | 18.4% |
| Black or African American | 12.6% |
| Asian | 7.8% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.6% |
Customer relations associate race and ethnicity over time
See how customer relations associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer relations associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.46% | 12.91% | 7.05% | 14.41% |
| 2011 | 62.18% | 13.20% | 7.19% | 14.29% |
| 2012 | 61.38% | 13.08% | 7.00% | 15.14% |
| 2013 | 61.73% | 12.91% | 7.17% | 14.81% |
| 2014 | 61.11% | 12.85% | 7.48% | 15.00% |
| 2015 | 60.49% | 12.60% | 7.26% | 16.11% |
| 2016 | 59.61% | 13.09% | 7.51% | 16.01% |
| 2017 | 60.52% | 12.50% | 7.47% | 15.84% |
| 2018 | 60.34% | 12.08% | 7.64% | 16.22% |
| 2019 | 59.93% | 12.28% | 7.45% | 16.73% |
| 2020 | 57.37% | 11.68% | 7.59% | 17.34% |
| 2021 | 55.06% | 12.65% | 7.77% | 18.37% |
Customer relations associate wage gap by race
According to our data, asian customer relations associates have the highest average salary compared to other ethnicities. Black or african american customer relations associates have the lowest average salary at $37,386.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,447 |
| White | $37,920 |
| Black or African American | $37,386 |
| Asian | $38,677 |
| Hispanic or Latino | $37,795 |
Average customer relations associate age
See how the average age of customer relations associates varies based on ethnicity and gender.
Male
Female
Customer relations associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer relations associate age breakdown
The average age of customer relations associates is 40+ years years old, representing 49% of the customer relations associate population.
Customer relations associate age breakdown
| Customer Relations Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer relations associate educational attainment
The most common degree for customer relations associates is bachelor's degree, with 57% of customer relations associates earning that degree. The second and third most common degree levels are associate degree degree at 17% and associate degree degree at 12%.
- Bachelor's, 57%
- Associate, 17%
- High School Diploma, 12%
- Master's, 7%
- Other Degrees, 7%
Customer relations associates by degree level
| Customer relations associate degree | Percentages |
|---|---|
| Bachelor's | 57% |
| Associate | 17% |
| High School Diploma | 12% |
| Master's | 7% |
| Other Degrees | 7% |
Customer relations associate jobs you might like
Customer relations associate wage gap by degree level
According to the data, customer relations associates with a Master's degree earn more than those without, at $42,631 annually. With a Bachelor's degree, customer relations associates earn a median annual income of $40,741 compared to $36,671 for customer relations associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,631 |
| High School Diploma or Less | $35,268 |
| Bachelor's Degree | $40,741 |
| Some College/ Associate Degree | $36,671 |
Customer relations associate employment statistics
Most customer relations associates work for a private in the retail industry.
Company size where customer relations associates work
Below, you can see the size of companies where customer relations associates work.
Customer relations associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 9% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 35% |
Customer relations associate jobs by company type
Employees with the customer relations associate job title have their preferences when it comes to working for a company. For instance, most customer relations associates prefer to work at private companies over public companies.
Customer relations associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 35% |
| Private | 60% |
| Government | 2% |
Customer relations associate jobs by industry
The most common industries for customer relations associates are retail, finance and professional.
Customer relations associate industry statistics
| Industry | Percentages |
|---|---|
| Retail | 17% |
| Fortune 500 | 17% |
| Finance | 9% |
| Professional | 8% |
| Hospitality | 7% |
| Health Care | 6% |
| Technology | 6% |
| Manufacturing | 5% |
| Telecommunication | 4% |
| Non Profits | 3% |
| Education | 3% |
| Insurance | 3% |
| Media | 2% |
| Transportation | 2% |
| Automotive | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Customer relations associate turnover and employment statistics
Customer relations associate unemployment rate over time
The unemployment rate for customer relations associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer relations associate unemployment rate by year
| Year | Customer relations associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer relations associate tenure
The average customer relations associate stays at their job for 1-2 years, based on the 1,081 customer relations associates resumes in Zippia's database.
Customer relations associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 28% |
| 1-2 years | 38% |
| 3-4 years | 14% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 6% |
Customer relations associate LGBT ratio compared to similar jobs
Review the percent of customer relations associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Specialist | 5.53% | 193,329 |
| Employment Adjudicator | 6.73% | 1,949 |
| Customer Relations Associate | 7.19% | - |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Investigator | 8.99% | 9,442 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Clerk | 15.31% | 107,374 |
Similar customer relations associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Specialist | 5.53% | 193,329 |
| Employment Adjudicator | 6.73% | 1,949 |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Investigator | 8.99% | 9,442 |
| Library Clerical Assistant | 11.16% | 2,437 |
| Human Resources Clerk | 15.31% | 107,374 |
Foreign languages spoken by customer relations associates
The most common foreign language among customer relations associates is Spanish at 45.2%. The second-most popular foreign language spoken is French at 17.7% and German is the third-most popular at 4.8%.
- Spanish, 45.2%
- French, 17.7%
- German, 4.8%
- Arabic, 4.8%
- Korean, 4.8%
- Other, 22.7%
Customer relations associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 45.2% |
| French | 17.7% |
| German | 4.8% |
| Arabic | 4.8% |
| Korean | 4.8% |
| Other | 22.7% |
