Customer relations specialist demographics and statistics in the US
Customer relations specialist demographics research summary. Zippia estimates customer relations specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer relations specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer relations specialists after extensive research and analysis:
- There are over 350,733 customer relations specialists currently employed in the United States.
- 68.2% of all customer relations specialists are women, while 31.8% are men.
- The average customer relations specialist age is 40 years old.
- The most common ethnicity of customer relations specialists is White (55.5%), followed by Hispanic or Latino (19.5%), Black or African American (11.7%) and Asian (7.5%).
- Customer relations specialists are most in-demand in Jeffersonville, IN.
- The automotive industry is the highest-paying for customer relations specialists.
- 7% of all customer relations specialists are LGBT.
On this page
Customer relations specialist demographics by:
Customer relations specialist gender statistics
68.2% of customer relations specialists are women and 31.8% of customer relations specialists are men.
- Female, 68.2%
- Male, 31.8%
Customer relations specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.2% |
| Male | 31.8% |
Customer relations specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$40,346
Female income
$38,609
Customer relations specialist gender ratio over time
This data breaks down the percentage of men and women in customer relations specialist positions over time. Currently, 68.2% of customer relations specialists are female.
Customer relations specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.12% | 69.88% |
| 2011 | 29.98% | 70.02% |
| 2012 | 31.45% | 68.55% |
| 2013 | 31.89% | 68.11% |
| 2014 | 32.39% | 67.61% |
| 2015 | 32.28% | 67.72% |
| 2016 | 32.83% | 67.17% |
| 2017 | 33.26% | 66.74% |
| 2018 | 31.97% | 68.03% |
| 2019 | 31.54% | 68.46% |
| 2020 | 32.17% | 67.83% |
| 2021 | 31.79% | 68.21% |
Customer relations specialist related jobs gender ratio
We compared customer relations specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Relations Specialist | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer relations specialist demographics by race
The most common ethnicity among customer relations specialists is White, which makes up 55.5% of all customer relations specialists. Comparatively, 19.5% of customer relations specialists are Hispanic or Latino and 11.7% of customer relations specialists are Black or African American.
- White, 55.5%
- Hispanic or Latino, 19.5%
- Black or African American, 11.7%
- Asian, 7.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.5%
Customer relations specialist race
| Customer relations specialist race | Percentages |
|---|---|
| White | 55.5% |
| Hispanic or Latino | 19.5% |
| Black or African American | 11.7% |
| Asian | 7.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.5% |
Customer relations specialist race and ethnicity over time
See how customer relations specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer relations specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.87% | 11.92% | 6.74% | 15.51% |
| 2011 | 62.58% | 12.21% | 6.88% | 15.39% |
| 2012 | 61.78% | 12.09% | 6.69% | 16.24% |
| 2013 | 62.13% | 11.92% | 6.85% | 15.91% |
| 2014 | 61.51% | 11.87% | 7.16% | 16.10% |
| 2015 | 60.89% | 11.61% | 6.95% | 17.21% |
| 2016 | 60.01% | 12.10% | 7.19% | 17.11% |
| 2017 | 60.92% | 11.52% | 7.16% | 16.94% |
| 2018 | 60.74% | 11.10% | 7.33% | 17.32% |
| 2019 | 60.34% | 11.30% | 7.13% | 17.83% |
| 2020 | 57.78% | 10.70% | 7.28% | 18.44% |
| 2021 | 55.46% | 11.66% | 7.45% | 19.47% |
Customer relations specialist wage gap by race
According to our data, asian customer relations specialists have the highest average salary compared to other ethnicities. Black or african american customer relations specialists have the lowest average salary at $39,820.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,889 |
| White | $40,435 |
| Black or African American | $39,820 |
| Asian | $41,311 |
| Hispanic or Latino | $40,291 |
Average customer relations specialist age
See how the average age of customer relations specialists varies based on ethnicity and gender.
Male
Female
Customer relations specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer relations specialist age breakdown
The average age of customer relations specialists is 40+ years years old, representing 49% of the customer relations specialist population.
Customer relations specialist age breakdown
| Customer Relations Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer relations specialist educational attainment
The most common degree for customer relations specialists is bachelor's degree, with 52% of customer relations specialists earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 14%.
- Bachelor's, 52%
- Associate, 21%
- High School Diploma, 14%
- Master's, 5%
- Other Degrees, 8%
Customer relations specialists by degree level
| Customer relations specialist degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 21% |
| High School Diploma | 14% |
| Master's | 5% |
| Other Degrees | 8% |
Customer relations specialist jobs you might like
Customer relations specialist wage gap by degree level
According to the data, customer relations specialists with a Master's degree earn more than those without, at $45,903 annually. With a Bachelor's degree, customer relations specialists earn a median annual income of $43,704 compared to $38,995 for customer relations specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $45,903 |
| High School Diploma or Less | $37,382 |
| Bachelor's Degree | $43,704 |
| Some College/ Associate Degree | $38,995 |
Customer relations specialist employment statistics
Most customer relations specialists work for a private in the finance industry.
Company size where customer relations specialists work
Below, you can see the size of companies where customer relations specialists work.
Customer relations specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 40% |
Customer relations specialist jobs by company type
Employees with the customer relations specialist job title have their preferences when it comes to working for a company. For instance, most customer relations specialists prefer to work at private companies over public companies.
Customer relations specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 42% |
| Private | 52% |
| Government | 2% |
Customer relations specialist jobs by industry
The most common industries for customer relations specialists are finance, retail and professional.
Customer relations specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Finance | 10% |
| Retail | 9% |
| Professional | 8% |
| Health Care | 7% |
| Technology | 7% |
| Manufacturing | 5% |
| Hospitality | 5% |
| Transportation | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Automotive | 3% |
| Insurance | 3% |
| Education | 3% |
| Energy | 3% |
| Government | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Customer relations specialist turnover and employment statistics
Customer relations specialist unemployment rate over time
The unemployment rate for customer relations specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer relations specialist unemployment rate by year
| Year | Customer relations specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer relations specialist tenure
The average customer relations specialist stays at their job for 1-2 years, based on the 5,094 customer relations specialists resumes in Zippia's database.
Customer relations specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 7% |
Customer relations specialist LGBT ratio compared to similar jobs
Review the percent of customer relations specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Contact Officer | 6.73% | 56,957 |
| Customer Relations Specialist | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Reporter | 8.99% | 6,790 |
| Library Media Assistant | 11.16% | 9,087 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer relations specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Contact Officer | 6.73% | 56,957 |
| File Keeper | 8.60% | 3,419 |
| Credit Reporter | 8.99% | 6,790 |
| Library Media Assistant | 11.16% | 9,087 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer relations specialists
The most common foreign language among customer relations specialists is Spanish at 56.8%. The second-most popular foreign language spoken is French at 10.0% and Portuguese is the third-most popular at 5.0%.
- Spanish, 56.8%
- French, 10.0%
- Portuguese, 5.0%
- Japanese, 3.6%
- Mandarin, 3.6%
- Other, 21.0%
Customer relations specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.8% |
| French | 10.0% |
| Portuguese | 5.0% |
| Japanese | 3.6% |
| Mandarin | 3.6% |
| Other | 21.0% |
