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CVS Health jobs in Amherst, NY

- 157 jobs
  • Client Services, Plan Build

    CVS Health 4.6company rating

    CVS Health job in Amherst, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** We are seeking a **detail-oriented and strategic professional** to join our team in supporting benefit administration and system configuration for internal and external partners. This role is critical in ensuring accurate plan setup, compliance, and seamless processing across Customer Service, Claims, Enrollment, Billing, and Reporting functions. **Key Responsibilities:** + Review, interpret, and configure plan benefits for online viewing and processing. + Utilize Meritain's proprietary system to perform analytical coding for customized plans beyond standard offerings. + Develop and execute implementation strategies aligned with client expectations and performance guarantees. + Consult with internal stakeholders on complex benefit administration, recommending solutions to minimize manual processes and client disruption. + Ensure compliance with state and federal mandates through benefit provision reviews and evaluation of summary plan descriptions and related documents. + Provide recommendations for plan design and processing improvements based on business knowledge and client needs. + Collaborate on the analysis and design of complex account and benefit structures to meet customer objectives. + Execute system setup and map client-level benefits to industry coding standards (ICD-10, Place of Service, Healthcare Reform), similar to entry-level IT programming. + Gather and assess feedback from internal and external customers to drive continuous improvement in renewal processes and system tools. + Demonstrate Salesforce proficiency for cross-functional communication and executive-level status reporting. **Required Qualifications:** + 3+ years of experience in healthcare (Quality, Claims, or Plan Build preferred). + Experience with various data systems (DOS systems a plus). + Knowledge of medical terminology. + Highly organized with the ability to prioritize multiple assignments and deliver high-quality results. + Strong communication skills with the ability to explain complex concepts clearly and concisely. + Exceptional attention to detail and accuracy while maintaining focus on overall project deliverables. + Ability to remain flexible and focused under pressure. + Strong analytical and problem-solving skills. **Preferred Qualifications:** + 5+ years of experience in healthcare (Quality, Claims, or Plan Build preferred). + Salesforce experience. + Ability to research beyond the first solution to identify root causes of issues. **Education:** + Highschool Diploma or GED **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $93,574.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 12/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $43.9k-93.6k yearly 22d ago
  • Director of Knowledge Management

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. POSITION SUMMARYThe Director of Knowledge Management will lead the strategy, implementation, and governance of an Infrastructure & Security-wide Knowledge Management program. Reporting to the Executive Director - Technical Architecture, this Director will serve as the knowledge leader - designing and championing a cohesive knowledge-sharing practice across the organization. In this role, you will drive the migration and capture of critical knowledge into ServiceNow, as well as other key repositories, establish governance policies and a Knowledge Governance Board, and collaborate with cross-functional teams to embed knowledge capture and reuse in all aspects of IT operations. This position has a transformative remit: to ensure that vital information is accurately captured, easily accessible (for both people and AI-driven solutions), and effectively used to improve service delivery, boost efficiency, and reduce duplication across CVS Health's IT landscape. Expectations for the Role:Develop and execute a Knowledge Management strategy - Define the KM vision and roadmap for ISTS, aligning with business objectives and industry best practices. Continuously refine the strategy to incorporate emerging trends (AI, automation) that enhance knowledge utilization. Lead the migration to ServiceNow Knowledge Base - Oversee the consolidation of critical & strategic knowledge assets from legacy repositories (Confluence, SharePoint, wikis, etc. ) into ServiceNow's Knowledge Management module. Educate teams on identifying and contributing "critical operational knowledge" and ensure smooth adoption of the platform. Establish robust knowledge governance - Create and enforce policies and standards for knowledge content. Chair the Knowledge Management Governance Board to review content quality, lifecycle (updates/retirement), and incoming knowledge requests. Ensure knowledge articles remain accurate, up-to-date, and easily searchable. Collaborate cross-functionally to close knowledge gaps - Partner with IT service teams, infrastructure and application owners, and business stakeholders to identify knowledge gaps and information silos. Lead initiatives to fill those gaps, streamline knowledge flow across teams, and integrate KM processes into day-to-day workflows (e. g. , incident and problem management). Champion a knowledge-sharing culture - Act as the advocate and thought leader for Knowledge Management within ISTS. Provide training, communication, and support to encourage self-service and knowledge re-use. Monitor and report on key KM metrics (usage, self-service success rates, resolution times) and use them to drive continuous improvement. Celebrate and promote knowledge-sharing successes to build momentum across the organization. REQUIRED QUALIFICATIONS10+ years of experience in Knowledge Management, Information Management, or a related discipline, with a proven track record of implementing or managing knowledge-sharing practices at scale3+ years of hands-on experience with ServiceNow Knowledge Management (or a similar enterprise KM platform), including managing knowledge bases or leading a knowledge content migration from other tools (Confluence, SharePoint, etc. )3+ years of expertise in knowledge management frameworks and methodologies (e. g. , Knowledge-Centered Service (KCS), ITIL Knowledge Management) Proven experience with AI technologies (semantic search, NLP, generative AI) to enhance knowledge discovery and automation PREFERRED QUALIFIED ITIL v4 Foundation certification (required) - solid understanding of IT Service Management processes, particularly the Knowledge Management practice ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist in ITSM or Knowledge ManagementContent architecture and taxonomy design skills - experience organizing large knowledge bases, defining taxonomies, metadata standards, and ensuring content is structured for easy retrieval Exceptional communication and change leadership abilities - capable of evangelizing KM best practices, conducting training sessions, and influencing stakeholders at all levels to adopt new processes. Demonstrated ability to drive cultural change and build buy-in for new ideas or systems Project management proficiency - able to plan, execute, and oversee projects (using Agile or ITIL-aligned methodologies) to deliver KM improvements. Strong organizational skills to manage multiple initiatives and priorities simultaneously Analytical mindset and problem-solving skills - comfortable using data and metrics to assess knowledge usage and quality, identify improvement areas, and inform decision-making. Ability to troubleshoot issues with knowledge processes and tools Collaboration in a cross-functional, distributed environment - experience working with virtual teams and using collaboration tools. Adept at building networks of subject matter experts and "knowledge champions" across an organization. EDUCATIONBachelor's degree or equivalent experience (HS diploma + 4 years relevant experience) BUSINESS OVERVIEWBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay RangeThe typical pay range for this role is:$144,200. 00 - $288,400. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/27/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $144.2k-288.4k yearly 6d ago
  • Warehouse Associate, 2nd Shift

    Cardinal Health 4.4company rating

    Depew, NY job

    Anticipated hourly range: $20.08 per hour (includes shift differential) Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with my FlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close: 12/26/2025 *if interested in opportunity, please submit application as soon as possible. Shift Details * Monday - Friday OR Sunday - Thursday * 4 PM start (until work is completed) * Mandatory Overtime Qualifications * High School Diploma or GED preferred * 1 - 2 years related experience preferred * Previous material handling experience preferred * Radio frequency (RF) scanner and/or voice to pick experience highly preferred * Ability to consistently lift 50 Ibs and be able to bend, reach, stoop, lift and stand for entire shift of 8 hours or more required * Must be able to work overtime with little to no advance notice * Willingness to learn to operate material handling equipment and rotate into various areas of the warehouse * Work at heights up to 25 feet consistently * Adherence to site safety regulations including wearing required personal protective equipment such as steel toed safety shoes, and material handling equipment safety harness; accountable to Cardinal Health's EHS as well as QRA policies and procedures. * Aptitude to work in a fast paced distribution environment while meeting hourly established distribution quotas and performance standards Responsibilities * Follow established Standard Operating Procedures (SOP's) to process orders including accurately picking, performing quality control checks, sorting, consolidating freight, building, and wrapping pallets, packing, loading, and preparing orders for shipment. * Pick large case items with material handling equipment or pick small unit of measure items and place on designated cart. * Cross-train in multiple areas of the warehouse and participate in projects as needed. * Utilize Warehouse Management System (WMS) to check in and/or send out products. * Drive material handling equipment as required by job duty. Example equipment in the facility may include order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie rider. * Complete housekeeping and inventory control tasks and maintain a clean and safe work environment. * Work on routine assignments that require problem resolution. * Participate in associate meetings and communicate any concerns to management. * Perform all job duties in accordance with OSHA standards and adhere to all policies, rules, regulations, and procedures set by the organization. Job Summary * The Warehouse Associate assists on Outbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards. Inbound positions receive products into the facility and outbound ships products to customers. What is expected of you and others at this level * Applies acquired knowledge and skills to complete standard tasks * Readily learns and applies new information and methods to work in assigned area * Maintains appropriate licenses, training and certifications * Works on routine assignments that require some problem resolution * Works within clearly defined standard operating procedures and/or scientific methods * Adheres to all quality guidelines * Works under moderate degree of supervision * Work typically involves regular review of output by work lead or supervisor * Refers complex unusual problems to supervisor What Warehouse Operations contributes to Cardinal Health * Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand and supply. * Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of products. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
    $20.1 hourly Auto-Apply 4d ago
  • Senior Pharmacy Implementation Consultant

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryThis role is responsible for onboarding the complex/variable pharmacy needs of our diverse client base. You will be responsible for consulting the client on what products, solutions and strategy are most appropriate and viable for the plan design. This individual will be responsible for producing a world-class experience that helps retain and grow the MPS block of business. Strong communication and coordination with internal/external parties to deliver on client deadlines and expectations is key. Individual must adapt well to process changes and have a customer-centric mindset. Required QualificationsA minimum of 2 years of product/health plan implementation experience. A minimum of 1 year of healthcare administration experience. Ability to organize and schedule people and tasks to develop action plans. Strong communications skills, both verbal and written. Strong computer skills and experience with MS office products. Detail orientated with the ability to manage high level volume of details within a short and inflexible timeframe. Ability to work in a fast paced, dynamic organization. Ability to work with little engagement from direct manager/senior leadership. Preferred QualificationsFamiliarity with Pharmacy Benefit Management space EducationBachelor's Degree or a combination of education and professional work experience. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$54,300. 00 - $159,120. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/10/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $54.3k-159.1k yearly 3d ago
  • Coding Data Quality Auditor

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryResponsible for performing audit and abstraction of medical records (provider and/or vendor) to identify and submit ICD codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) for the purpose of risk adjustment processes are appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. Proven ability to support coding judgment and decisions using industry standard evidence and tools. Proficient in abstraction and assignment of accurate medical codes for diagnoses as documented by physicians and other qualified healthcare providers in the office and/or facility setting. Sound knowledge of coding guidelines and regulations to meet compliance requirements, such as establishing medical necessity. Identify clinically active vs. historical conditions. Diagnosis codes must be appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. Utilize medical records to ensure support is documented for etiology and manifestations of disease processes. Adhere to stringent timelines consistent with project deadlines and directives. Conducts self- process audits to ensure compliance with internal policies and procedures as well as regulatory guidance from CMS, OIG or other Regulatory body. Required QualificationsMinimum of 1 year recent and related experience in medical record documentation review, diagnosis coding, and/or auditing. CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist-Physician) required. CRC (Certified Risk Adjustment Coder) Computer proficiency including experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook, industry standard coding applications). Experience with International Classification of Disease (ICD) codes required. Experience with Medicare and/or Commercial and/or Medicaid Risk Adjustment process and Hierarchical Condition Categories (HCC) preferred. EducationAA/AS or equivalent experience Completion of AAPC/AHIMA training program for core credential (CPC, CCS-P) with associated work history/on the job experience equal to approximately 3 years for CPC. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$18. 50 - $42. 35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $18 hourly 15d ago
  • Medical Director - Medicare Appeals

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryAetna, a CVS Health Company, a Fortune 6 company, is one of the oldest and largest national insurers. That experience gives us a unique opportunity to help transform health care. We believe that a better care system is more transparent and consumer-focused, and it recognizes physicians for their clinical quality and effective use of health care resources. This is a remote based (work at home) based anywhere in the US. Responsibilities of this Medical Director role are related to Medicare Appeals:* Direct daily work on part C appeals (both provider and member/nonparticipating providers). * Provide direct support to appeal nurses and dedicated Medicare part D pharmacists; supervision and participation in the Second Look Review (SLR) process* Provide direct support to the Quality Review nurses Provide after hours and weekend coverage on a rotational basis to support 24/7 appeals work* IRE monitoring and tracking and Utilization Management Strategy support* Develop subject matter expertise on Medicare policy for the enterprise* Provide ongoing education regarding Medicare policy and appeals to the appeal nurses and territory Utilization Management Staff* Participate in ongoing initiatives to improve appeals team efficiency and clinical consistency Required Qualifications:* Two (2) or more years of experience in a Health Care Delivery System e. g. , Clinical Practice or Health Care Industry * Medical License (MD) or (DO)* An Active state medical license without encumbrances* Board Certified in ABMS or AOA Recognized SpecialtyPreferred Qualifications* Medical Management - Medicare Complaints, Grievance & Appeals experience. * Health Plan Experience Highly PreferredEducation* Medical License (MD) or (DO) Pay RangeThe typical pay range for this role is:$174,070. 00 - $374,920. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $174.1k-374.9k yearly 6d ago
  • Pharmacist Local Specialty

    Walgreens 4.4company rating

    Buffalo, NY job

    Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets. **Job Responsibilities** Patient Experience + Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). + Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience. Operations + Manages the daily operation of the pharmacy department. + Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems. + Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program. + Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. + Recommends and implements asset protection controls and procedures to identify and minimize profit loss. + Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of patients and team members, and ensures adherence to applicable government regulations and laws. + Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management. + Assures proper operation and maintenance of pharmacy department systems and equipment. + Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures to lessen payment rejections. Resolves third-party rejection problems promptly and resubmits rejected claims for payment promptly. Manages and controls Prescription Department inventory. Adheres to Company buying procedures, recommends and orders merchandise from proper internal and external sources. People & Performance Management + Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures. Ensures proper licensure of all pharmacy department personnel. Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management). Reaffirms with all pharmacy department personnel, regularly, their obligations regarding prescription dispensing only in good faith. Training & Personal Development + Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services. + Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager as mentor and coach. Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance. Communications + Maintains and develops good working relationships with physicians and other health professionals. Works collaboratively, along with the Local Specialty Pharmacy staff. **About Walgreens** Founded in 1901, Walgreens ( ***************** ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1694106BR **Title:** Pharmacist Local Specialty **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 1010 MAIN ST,STE 100,BUFFALO,NY,14202-01449-16563-S **Full District Office Address:** 1010 MAIN ST,STE 100,BUFFALO,NY,14202-01449-16563-S **External Basic Qualifications:** + BS in Pharmacy or Pharm D Degree from an accredited educational institute. + Current pharmacist license in the states within the district. + At least 1 year of pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance. + Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. + Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.). **Preferred Qualifications:** + Previous experience at a Walgreens Local Specialty Pharmacy. + An average of 3.7 or above on leadership behaviors on the last performance review if one is on file. (Internal candidates only) + At least 6 months pharmacy experience with Walgreen Co. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $86,528 - $166,400. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 16563-BUFFALO NY
    $86.5k-166.4k yearly 60d+ ago
  • Beauty and Wellness Consultant

    Walgreens 4.4company rating

    Tonawanda, NY job

    Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience * Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. * Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary * Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet. * Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care. * Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. * Engages with omni-channel solutions to enhance customer engagement/experience. * Locates products in other stores or online if unavailable in the store. Operations * Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. * Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership. * Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. * Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. * Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. * Implements company asset protection procedures to identify and minimize profit loss. * Processes sales for customers and/or employee purchases on cash register. * Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. * Has working knowledge of store systems and store equipment. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments as assigned. Training & Personal Development * Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance. * Maintains knowledge of competition, new product/brand launches, and overall industry trends * Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. * Attends training and completes e-learning modules requested by Manager or assigned by Corporate. * Maintains professional appearance and image in compliance with company guidelines at all times. * Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants. * Works collaboratively with Store Leadership to review goals and maintain product knowledge. About Walgreens Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications * High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care * Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary * Knowledge of products and brands in order to engage and meet the needs of the customer. * Experience building and maintaining relationships within a team. * Basic level PC/tablet skills. * Requires willingness to work flexible schedule including evenings, weekends, and holidays. * Must be fluent in reading, writing and speaking English. (Except in Puerto Rico) Preferred Qualifications * Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority. * Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. * Experience demonstrating makeup application and providing makeovers to customers. * Experiencing selling Prestige brands. * Degree from Beauty School. * Experience with another retailer in the form of an Externship. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $21 / Hourly
    $16-21 hourly 25d ago
  • Photo Specialist

    Walgreens 4.4company rating

    Buffalo, NY job

    Provides customers with courteous, friendly, fast, and efficient photo service and information. Models and delivers a distinctive and delightful customer experience. Assists in other store functions, as requested (e.g. assisting customers at register, maintaining other departments). Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service in the photo area, including digital passport photo service and suggestive sell of promotional photo products. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Has working knowledge of store systems and store equipment. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    $32k-43k yearly est. 29d ago
  • Employee Assistance Program - Clinical Counselor Overnight Shift

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Wednesday - Saturday 8:30 pm to 7am ESTJob Summary: Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The [insert name of role] plays a vital role in Aetna Mental Wellbeing's commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide Key Responsibilities: Deliver on-demand single session consultations, clinical assessments, triage, and informational services. Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs. Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care. Required QualificationsValid, unrestricted independent professional behavioral health clinical license (e. g. , LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and reside. 2+ years of crisis intervention experience. Must be able to work overnight shifts Strong written and verbal communication skills, excellent multitasking abilities and proficiency in using various technology platforms and tools. Preferred Qualifications1+ years of EAP, Behavioral Health, or Social Services experience Experience working with diverse populations. Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing Call center work experience Experience in delivering services via multiple platforms (chat, video, phone) Strong rapport-building skills Experience facilitating positive behavior changes. EducationMaster's degree in a behavioral health or counseling field Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$54,095. 00 - $155,538. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/08/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $34k-40k yearly est. 6d ago
  • Utilization Management Nurse Consultant - Weekends (4-10 hour shifts)

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryMedicare Precertification Utilization Management Nurse Consultant position:Utilization Management is a 24/7 operation and work schedules will include holidays and evening hours Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care. Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. Required Qualifications3+ years of experience as a Registered NurseMust have active current and unrestricted RN licensure in state of residence1+ years of Med/Surg experience1+ years of experience with Microsoft Office applications (Outlook, Teams, Excel) Must be willing and able to work Friday, Saturday, Sunday and Monday 10 hr shifts after approx 4-5 months of training Monday - Friday 8:30-5pm EST with occasional holiday rotation. Preferred QualificationsPrior Authorization or Utilization Management experience Managed care experience Experience using MedCompassAmbulatory surgery experience EducationAssociates degree required BSN preferred Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$26. 01 - $62. 32This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/03/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $26 hourly 4d ago
  • Lead Solutions Architect - HR Technology

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryThe Lead Solutions Architect will design and develop HR Technology domain architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the enterprise architecture direction and standards. Responsibilities Include:Performing technical planning, architecture development and modification of specifications. Developing specifications for new products/services, applications and service offerings. Assessing the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies. What you will do:End to End Solution: Accountability and oversight for designing & building solutions for HR Technology from cradle to grave by providing leadership and oversight to tech leads who are intimately familiar with the application. Buy vs Build Analysis: Able to perform Buy vs Build analysis based on the qualitative and quantitative analysis across the available options to provide a final recommendation based on the rationale. Architecture and design reviews: Play a key role in architecture design reviews and identify gaps and recommend design changes. Application profile identification: Leverage significant technical expertise and domain knowledge to identify apps optimization needs. Proof of concept technology support: Lead and drive proofs-of-concept and technology deep-dives specific to partner technologies. "Whatever it takes" attitude to help clear technical roadblocks: Advise and assist Application development teams with technical roadblocks such as performance challenges within a solution. Recommend or assess opportunities to drive cost efficiencies aimed at simplicity, configurability and eventual elimination of technical debt associated with applications. Collaborate with stakeholders to define the architectural vision, strategy, and roadmap for the organization. Engage with business users, technology teams, and leadership to understand their needs, gathering requirements to ensure alignment between architectural solutions and business objectives. Participate in architecture reviews, provides recommendations, and oversees the implementation of governance frameworks. Evaluate emerging products & technologies, tools, and frameworks to support domain architectural decisions and provides recommendations for technology adoption. Encourage knowledge sharing, identify opportunities for enhancing architectural processes and methodologies, and support professional development initiatives for the architectural team. Required Qualifications10+ years' hands-on experience with Software design and development8+ years' SME level technical skills in: application, data, integration, and security architecture design4+ years' experience with Enterprise architecture and system design (including executing, planning, delivering & supporting solutions)4+ years' experience with Public Cloud (Azure/GCP)4+ years' experience with both SQL and NoSQL database technologies as well as Cloud database technologies2+ years' experience with SaaS/PaaS Platforms, e. g. Workday, Oracle Cloud, WorkBrain, UKG, MuleSoft, Boomi, OIC etc. 2+ years' experience working with technologies that work as glue between modern applications and legacy platforms e. g. Kafka2+ years' experience with Security framework and SSO, OAuth/SAML/OIDC-based authentication2+ years' experience working with Micro services Architecture & APIs2+ years' experience working with Container Platform and deployment patterns1+ year experience with observability and implementation techniques Preferred QualificationsGCP/Azure Architect cloud certification SaaS Product certification Design & Building Apps with AI capabilities integrating to LLM'sUnderstanding of AI Apps implementation patterns and Agent frameworks Experience or exposure to process automation tools and technologies Collaboration, teamwork and growth mindset (agility and developing yourself and others) EducationBachelor's degree required Specialized training/relevant professional certifications preferred Pay RangeThe typical pay range for this role is:$106,605. 00 - $284,280. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/26/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $106.6k-284.3k yearly 7d ago
  • Pharmacy Technician

    CVS Health 4.6company rating

    CVS Health job in Buffalo, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Job Purpose and Summary:At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered. Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager. A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to: Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health Following pharmacy workflow procedures at each pharmacy workstation (i. e. , production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc. Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security Delivering additional patient health care services (e. g. , immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements Reviewing and collecting patient information; tracking and documenting for each applicable patient Monitoring and managing vaccine supplies Required Qualifications:Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program State-level licensure and national certification requirements vary by state Essential Functions: Regular and predictable attendance, including nights and weekends Ability to complete required training within designated timeframe Attention and Focus:Ability to concentrate on a task over a period of time Ability to pivot quickly from one task to another to meet patient and business needs Ability to confirm prescription information and label accuracy, ensuring patient safety Customer Service and Team Orientation:Actively look for ways to help people, and do so in a friendly manner Notice and understand patients' reactions, and respond appropriately Communication Skills:Use and understand verbal and written communication to interact with patients and colleagues Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Mathematical Reasoning:Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription Problem Resolution:Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options Physical Demands:Be mobile and remain upright for extended periods of time Lift, scan, and bag items Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm Extend hand(s) and arm(s) multiple directions to place, move, or lift items Control precision; quickly adjust machines to exact positions Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects. Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately Have the ability to receive detailed information through oral communication Any additional tasks as directed by Supervisor or ManagerPreferred Qualifications: 1-3 years previous experience as a Pharmacy TechnicianPrevious experience in a pharmacy, retail, medical, or customer service setting Ability to work in the home store, and across the market in other locations, to meet business needs Anticipated Weekly Hours29Time TypePart time Pay RangeThe typical pay range for this role is:$17. 50 - $27. 50This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 03/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $17 hourly 6d ago
  • Implementation Manager (Meritain Health)

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary:Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Acts as a single point of contact for benefit plan implementation. Mediates and coordinates resolution of all project deliverables and implementation related tasks. Develops and executes implementation strategy consistent with customer expectations. Ensures strategy is administered in accordance with all performance guarantee arrangements. Engages team members to follow through on their responsibilities. Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process. Required Qualifications:1+ years Health Plans and Benefits experience2+ years Project management and Client facing experience. Negotiation and conflict resolution skills across various levels of the organization. Ability to remain flexible yet focused during stressful situations. Attention to detail and accuracy while focusing on overall project deliverables. Ability to express complex concepts in a clear and concise manner. Highly organized and able to quickly prioritize multiple assignments with high quality results. Preferred Qualifications:Salesforce experience. Microsoft Teams, Excel, Outlook experience. Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems. Education:Associate's degree or Hight School diploma and equivalent experience. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$46,988. 00 - $122,400. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/19/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $47k-122.4k yearly 17d ago
  • Field Training Coordinator - Region 65 - Alabama

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. POSITION SUMMARY:CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company's highest volume roles. The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance - Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC's build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes. Role Responsibilities:· Conduct virtual & live classroom training for select programs as needed - NCO, TTC and ASHP· Manages trainees through the LearnRx training program to ensure completion within the expected timeline· Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary· Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary· Schedule new hires in the SDS as defined within the training program's structure· Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches· Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation· Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program· Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program· Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors. · Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary· Leads monthly "State of the District" Meeting with RX DLs to provide training updates· Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed· Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary. Required Skills & Minimum Qualifications:· 1+ years' experience in a customer service, training delivery or relevant work experience· Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire· Licensed/Registered Technician within the state of hire Preferred Qualifications:· Training Certificate or LicensesEducation:· Highschool diploma or equivalent required PRIMARY DUTIES AND RESPONSIBILITIES:Responsibilities % Time*Program Oversight and Management 60%Program Logistics 25%Stakeholder Management 10%Delivery 5%Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$18. 50 - $31. 72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $18 hourly 11d ago
  • Analytic Data Engineer

    CVS Health 4.6company rating

    CVS Health job in Alabama, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary We're seeking a Data Engineer to design and implement data pipelines that power analytical capabilities. This hands-on role requires an understanding of data engineering best practices and the ability to translate business requirements into technical solutions. You will be part of a dedicated team creating datasets for analytic and data science workloads. You will work with other Data Engineers and Sr. Data Engineers on designing, implementing, and testing data pipelines. Your key responsibilities are:Data Pipeline Development: Design and build ETL/ELT data pipelines to ingest, process, and transform datasets from multiple sources. Performance Optimization: Implement best practices for performance tuning, partitioning, and clustering to optimize data queries. Data Quality & Governance: follow data quality standards, data governance frameworks, and security policies for data storage and access. Data Modeling & Architecture: Develop and optimize data models and schemas to support analytics, reporting, and machine learning requirements. Data Integration & Transformation: Collaborate with data scientists and analysts to design data solutions that integrate with BI tools and machine learning models Documentation & Knowledge Sharing: Create comprehensive documentation for data pipelines, workflows, and processes. Required Qualifications2+ years of applicable work experience Proficiency in Python, specifically with ETL pipelines Strong proficiency in SQL and experience in developing complex queries Experience deploying data pipelines in a cloud environment (any of Azure, AWS, GCP) Excellent communication and interpersonal skills, with the ability to collaborate effectively with data scientists and analysts. Preferred QualificationsExperience working with healthcare data, especially Epic. Experience using GCP's BigQueryKnowledge of data governance best practices in a cloud environment. Experience working with Machine Learning processes. EducationCollege degree or certification in related fields Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$64,890. 00 - $173,040. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/09/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $64.9k-173k yearly 3d ago
  • Customer Service Associate - Temporary

    Walgreens 4.4company rating

    Depew, NY job

    Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    $26k-30k yearly est. 37d ago
  • Pharmacy Operations Manager

    Walgreens 4.4company rating

    Lockport, NY job

    + Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. + Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. + Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. + Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. **Operations** + Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. + Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. + Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. + Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. + Accountable for completion of non-clinical patient calls. + Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. + Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. + Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. + Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. + Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. + Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. + Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. **People & Performance Management** + Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. + Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. + Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. + Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. **Training & Personal Development** + Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Maintains and enhances current knowledge and skills related to pharmacy and healthcare. + Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. + Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. **Communication** + Communicates with pharmacy team, relaying messages from the support center or other key emails as required. + Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager **Job ID:** 1705986BR **Title:** Pharmacy Operations Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 5 N TRANSIT ST,LOCKPORT,NY,14094-03601-04968-S **Full District Office Address:** 5 N TRANSIT ST,LOCKPORT,NY,14094-03601-04968-S **External Basic Qualifications:** + High School Diploma, GED, or equivalent. + PTCB or ExCPT certification (except in Puerto Rico). + Has one year of work experience as a pharmacy technician in a retail or hospital setting. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico). + Requires willingness to work flexible schedule, including evening and weekend hours. + Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) **Preferred Qualifications:** + Previous people management/ leadership experience. + Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** Non-Specialty **Store:** 04968-LOCKPORT NY
    $22.5-31 hourly 50d ago
  • Inventory Specialist

    Walgreens 4.4company rating

    Depew, NY job

    * Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms. * Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing. * Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs. * In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day. Customer Experience * Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders. * Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders. * Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product. * Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs. * Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims. * Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks. * Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required. * Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area. * Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations. * Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts. * Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities. * Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory. * Supports keeping all counters and shelves clean and well merchandised. * Knowledgeable of all store systems and equipment. * Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program. * In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes any additional activities and other tasks as assigned. Training & Personal Development * Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements. * Obtains and maintains a valid pharmacy license/certification as required by the state. Communications * Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. Basic Qualifications * Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Must have a willingness to work a flexible schedule, including evening and weekend hours. * "Achieving expectations" rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only). * Demonstrated attention to detail and ability to multi task and manage execution. * Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Preferred Qualifications * Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. * Prefer to have prior work experience with Walgreens, with an evaluation on file. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $17 - $20 / Hourly
    $17-20 hourly 5d ago
  • Beauty and Wellness Consultant

    Walgreens 4.4company rating

    Tonawanda, NY job

    **Job Objectives** Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. + Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary + Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet. + Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care. + Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. + Engages with omni-channel solutions to enhance customer engagement/experience. + Locates products in other stores or online if unavailable in the store. **Operations** + Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. + Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership. + Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. + Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. + Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. + Implements company asset protection procedures to identify and minimize profit loss. + Processes sales for customers and/or employee purchases on cash register. + Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. + Has working knowledge of store systems and store equipment. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments as assigned. **Training & Personal Development** + Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance. + Maintains knowledge of competition, new product/brand launches, and overall industry trends + Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. + Attends training and completes e-learning modules requested by Manager or assigned by Corporate. + Maintains professional appearance and image in compliance with company guidelines at all times. + Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants. + Works collaboratively with Store Leadership to review goals and maintain product knowledge. **About Walgreens** Founded in 1901, Walgreens ( ***************** ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1719208BR **Title:** Beauty and Wellness Consultant **Company Indicator:** Walgreens **Employment Type:** Flexible hours **Job Function:** Retail **Full Store Address:** 2601 SHERIDAN DR,TONAWANDA,NY,14150 **Full District Office Address:** 2601 SHERIDAN DR,TONAWANDA,NY,14150-09413-03270-S **External Basic Qualifications:** + High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care + Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary + Knowledge of products and brands in order to engage and meet the needs of the customer. + Experience building and maintaining relationships within a team. + Basic level PC/tablet skills. + Requires willingness to work flexible schedule including evenings, weekends, and holidays. + Must be fluent in reading, writing and speaking English. (Except in Puerto Rico) **Preferred Qualifications:** + Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority. + Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. + Experience demonstrating makeup application and providing makeovers to customers. + Experiencing selling Prestige brands. + Degree from Beauty School. + Experience with another retailer in the form of an Externship. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 03270-TONAWANDA NY **Pay Type:** Hourly **Start Rate:** 16 **Max Rate:** 21
    $31k-35k yearly est. 25d ago

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