Desk operator demographics and statistics in the US
On this page
Desk operator demographics by:
Desk operator gender statistics
54.9% of desk operators are women and 45.1% of desk operators are men.
- Female, 54.9%
- Male, 45.1%
Desk operator gender ratio
| Gender | Percentages |
|---|---|
| Female | 54.9% |
| Male | 45.1% |
Desk operator gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$38,605
Female income
$37,858
Desk operator gender ratio over time
This data breaks down the percentage of men and women in desk operator positions over time. Currently, 54.9% of desk operators are female.
Desk operator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 43.47% | 56.53% |
| 2011 | 46.97% | 53.03% |
| 2012 | 47.60% | 52.40% |
| 2013 | 46.49% | 53.51% |
| 2014 | 45.90% | 54.10% |
| 2015 | 46.97% | 53.03% |
| 2016 | 42.90% | 57.10% |
| 2017 | 51.67% | 48.33% |
| 2018 | 48.57% | 51.43% |
| 2019 | 44.81% | 55.19% |
| 2020 | 49.96% | 50.04% |
| 2021 | 45.14% | 54.86% |
Desk operator related jobs gender ratio
We compared desk operators with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Desk Operator | 45% | 55% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Desk operator demographics by race
The most common ethnicity among desk operators is White, which makes up 50.3% of all desk operators. Comparatively, 19.7% of desk operators are Hispanic or Latino and 11.1% of desk operators are Black or African American.
- White, 50.3%
- Hispanic or Latino, 19.7%
- Black or African American, 11.1%
- Asian, 11.0%
- Unknown, 6.6%
- American Indian and Alaska Native, 1.3%
Desk operator race
| Desk operator race | Percentages |
|---|---|
| White | 50.3% |
| Hispanic or Latino | 19.7% |
| Black or African American | 11.1% |
| Asian | 11.0% |
| Unknown | 6.6% |
| American Indian and Alaska Native | 1.3% |
Desk operator race and ethnicity over time
See how desk operator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Desk operator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.40% | 12.36% | 7.70% | 17.72% |
| 2011 | 58.93% | 12.87% | 9.17% | 16.20% |
| 2012 | 59.63% | 11.52% | 7.39% | 17.84% |
| 2013 | 59.51% | 12.52% | 6.49% | 18.27% |
| 2014 | 58.70% | 12.63% | 7.72% | 17.41% |
| 2015 | 57.26% | 13.27% | 8.49% | 18.16% |
| 2016 | 56.11% | 13.40% | 8.33% | 18.46% |
| 2017 | 55.50% | 12.99% | 8.35% | 20.25% |
| 2018 | 56.50% | 12.61% | 7.58% | 20.52% |
| 2019 | 54.43% | 12.99% | 9.69% | 19.01% |
| 2020 | 53.48% | 11.39% | 8.89% | 21.91% |
| 2021 | 50.30% | 11.10% | 10.96% | 19.68% |
Desk operator wage gap by race
According to our data, asian desk operators have the highest average salary compared to other ethnicities. Black or african american desk operators have the lowest average salary at $37,554.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,597 |
| White | $37,641 |
| Black or African American | $37,554 |
| Asian | $40,835 |
| Hispanic or Latino | $38,484 |
Average desk operator age
See how the average age of desk operators varies based on ethnicity and gender.
Male
Female
Desk operator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Desk operator age breakdown
The average age of desk operators is 40+ years years old, representing 38% of the desk operator population.
Desk operator age breakdown
| Desk Operator Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Desk operator educational attainment
The most common degree for desk operators is bachelor's degree, with 47% of desk operators earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 20%.
- Bachelor's, 47%
- Associate, 20%
- High School Diploma, 20%
- Diploma, 5%
- Other Degrees, 8%
Desk operators by degree level
| Desk operator degree | Percentages |
|---|---|
| Bachelor's | 47% |
| Associate | 20% |
| High School Diploma | 20% |
| Diploma | 5% |
| Other Degrees | 8% |
Desk operator jobs you might like
Desk operator wage gap by degree level
According to the data, desk operators with a Associate degree earn more than those without, at $39,615 annually. With a Bachelor's degree, desk operators earn a median annual income of $39,475 compared to $38,432 for desk operators with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $38,432 |
| Bachelor's Degree | $39,475 |
| Some College/ Associate Degree | $39,615 |
Desk operator employment statistics
Most desk operators work for a private in the health care industry.
Company size where desk operators work
Below, you can see the size of companies where desk operators work.
Desk operator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 16% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 31% |
Desk operator jobs by company type
Employees with the desk operator job title have their preferences when it comes to working for a company. For instance, most desk operators prefer to work at private companies over public companies.
Desk operator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 15% |
| Public | 27% |
| Private | 55% |
| Government | 3% |
Desk operator jobs by industry
The most common industries for desk operators are health care, hospitality and education.
Desk operator industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 13% |
| Fortune 500 | 13% |
| Hospitality | 12% |
| Education | 12% |
| Retail | 9% |
| Finance | 7% |
| Professional | 7% |
| Manufacturing | 4% |
| Technology | 4% |
| Media | 3% |
| Utilities | 3% |
| Non Profits | 3% |
| Government | 2% |
| Construction | 2% |
| Real Estate | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Telecommunication | 1% |
| Energy | 1% |
Desk operator turnover and employment statistics
Desk operator unemployment rate over time
The unemployment rate for desk operators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Desk operator unemployment rate by year
| Year | Desk operator unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average desk operator tenure
The average desk operator stays at their job for 1-2 years, based on the 1,848 desk operators resumes in Zippia's database.
Desk operator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 38% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 4% |
Desk operator LGBT ratio compared to similar jobs
Review the percent of desk operators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Eligibility Worker | 6.73% | 19,954 |
| Client Care Specialist | 7.19% | 132,935 |
| Card Filer | 8.60% | 366 |
| Credit Reporter | 8.99% | 6,790 |
| Shelver | 11.16% | 409 |
| Desk Operator | 12.65% | - |
| Human Resources Technician | 15.31% | 39,846 |
Similar desk operator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Eligibility Worker | 6.73% | 19,954 |
| Client Care Specialist | 7.19% | 132,935 |
| Card Filer | 8.60% | 366 |
| Credit Reporter | 8.99% | 6,790 |
| Shelver | 11.16% | 409 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by desk operators
The most common foreign language among desk operators is Spanish at 53.3%. The second-most popular foreign language spoken is Chinese at 4.4% and German is the third-most popular at 4.4%.
- Spanish, 53.3%
- Chinese, 4.4%
- German, 4.4%
- French, 4.4%
- Arabic, 4.4%
- Other, 29.1%
Desk operator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 53.3% |
| Chinese | 4.4% |
| German | 4.4% |
| French | 4.4% |
| Arabic | 4.4% |
| Other | 29.1% |
