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Desktop/network support skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical desktop/network support skills. We ranked the top skills for desktop/network supports based on the percentage of resumes they appeared on. For example, 28.4% of desktop/network support resumes contained customer service as a skill. Continue reading to find out what skills a desktop/network support needs to be successful in the workplace.

15 desktop/network support skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desktop/network supports use customer service:

Provided a managed service approach to customer service, increasing our effectiveness and efficiency in our Service Delivery Functions.
Developed excellent customer service and troubleshooting abilities as well as project management skills.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how desktop/network supports use technical support:

Promoted to client technical support with the ability to interface with customer and determine technical problem resolution.
Maintained technical support and setup of internet connectivity for businesses.

3. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how desktop/network supports use software applications:

Supported local/remote-users via VPN/RTP connections, duties included installation of commercial and proprietary software applications.
Performed installation and configuration of all software applications; operating system and anti-virus updates.

4. Customer Satisfaction

Here's how desktop/network supports use customer satisfaction:

Improved customer satisfaction by tracking all customer requests and ensuring that they were given appropriate priority and communications were handled effectively.
Hosted and conducted customer satisfaction surveys to ensure their conference service was very successful.

5. SQL

Here's how desktop/network supports use sql:

Saved Phoenix custom install fees on specialized software including SQL based database programs with efficient installs and Phoenix-specific configurations.
Debugged and enhanced a health care ERP product written in Microsoft VC++ and embedded SQL running on Oracle 8/NT.

6. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how desktop/network supports use mac:

Proposed and executed company migration to Mac, while ensuring ongoing support for required Windows applications.
Experienced with: Windows XP/Vista/7/8/8.1, Windows 2008 Server, Mac OSX, iPhone 4/5/6, iPad, Android devices

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7. Client Facing

Here's how desktop/network supports use client facing:

Worked as client facing Tech Support for students and staff to resolve issues.
Analyze trends of issues, and posting urgent notifications to client facing products.

8. Technical Issues

Here's how desktop/network supports use technical issues:

Maintain ticketing system (Remedy) to categorize, track, and document technical issues within a high volume work environment.
Attend numerous meetings and take care of any administrative and technical issues within the team of 22 technical team members.

9. Desk Support

Here's how desktop/network supports use desk support:

Provide support with documentation for maintaining network certification and accreditation for functions related to Tier 1 Help Desk support activities.
Designed and implemented customer Help Desk support procedures.

10. Windows Server

Here's how desktop/network supports use windows server:

Skilled in Windows 2000, Windows 2000 Server, XP Professional, and Windows Server 2003 in both troubleshooting and configuration.
Administered and maintained Windows servers for 50,000+ host servers, + Virtual Servers and workstations within multiple domains.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how desktop/network supports use phone calls:

Answer and process all incoming escalated technical phone calls regarding the wide array of products which my team supports.
Received incoming phone calls for password resets, card holder website support, and account maintenance.

12. Remedy

Here's how desktop/network supports use remedy:

Maintain Remedy trouble-ticket system to track system restoration progress and keep record of various problem/ resolution scenarios.
Utilized DIT 88 and DIT 90 forms and created RFC and Remedy tickets to obtain approval for work to be completed.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how desktop/network supports use vpn:

Worked with Active Directory, supported Network connectivity for WAN, LAN and VPN, as well as network printing.
Assisted with reporting and notification of network outages, performed extensive troubleshooting with end users when connecting via VPN.

14. Citrix

Here's how desktop/network supports use citrix:

Capitalized on Citrix and server maintenance expertise to guide junior-level technicians with limited hands-on experience in these areas.
Managed Citrix web apps, user profile-accounts, security, TCP IP, Group Policies and folders in Active Directory.

15. Switches

Here's how desktop/network supports use switches:

Maintained, installed and operate network communication devices such as routers and switches with provided configurations.
Monitored and maintained network infrastructure for external customers including firewalls, switches and access points

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What skills help Desktop/Network Supports find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What desktop/network support skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young desktop/network supports need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a desktop/network support stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all desktop/network supports possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of desktop/network support skills to add to your resume

The most important skills for a desktop/network support resume and required skills for a desktop/network support to have include:

Customer Service
Technical Support
Software Applications
Customer Satisfaction
SQL
Mac
Client Facing
Technical Issues
Desk Support
Windows Server
Phone Calls
Remedy
VPN
Citrix
Switches
Remote Desktop

Linux
VMware
Technical Troubleshooting
Android
Phone Support
Customer Support
DNS
DHCP
Network Connectivity
Java
Remote Support
Tcp Ip
Work Ethic
SharePoint
SCCM
Computer System

Connectivity Issues
Strong Customer Service
Network Printers
User Accounts
Video Conferencing
Problem Resolution
Workstations
PowerPoint
Technical Assistance
Network Troubleshooting
Debugging
Microsoft Windows
TCP/IP
Microsoft Exchange
Software Problems
Network Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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