What does a director of operations administration do?
A director of operations administration spearheads and oversees the daily administrative operations of an organization, aiming for efficiency and smooth workflow. They primarily take the lead in conducting research, gathering and analyzing reports from different teams, performing reviews and assessments, developing programs and projects to meet the organization or clients' needs, and coordinating with external parties, building positive relationships in the process. Moreover, a director of operations administration sets goals and establishes strategies to reach them, organizes timelines, and empowers the workforce to attain goals while adhering to company policies and regulations.
Director of operations administration responsibilities
Here are examples of responsibilities from real director of operations administration resumes:
- Develop and manage human resource programs and procedures including payroll and benefits.
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Direct all aspects of administrative management, budget and forecast management, financial reporting, financial analysis, investments and payroll.
- Work on operational assignments and oversight delegate by the President/CEO- ensures timely implementation and execution of assignments.
- Maintain and lead organizational stabilization efforts through the implementation and oversight of board initiatives during executive leadership transitions.
- Leverage extensive technical subject matter expertise to evaluate and improve image quality; develop models to demonstrate improvements in establish KPIs.
- Perform minor maintenance and replace lights, ceiling tile, and windows where possible.
- Develop specifications and RFP's for service contracts.
- Exploit data from airborne reconnaissance platforms and ensure senior decision makers; maintain information superiority to prosecute combat operations.
Director of operations administration skills and personality traits
We calculated that 10% of Directors Of Operations Administration are proficient in Oversight, Project Management, and Patient Care. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Directors Of Operations Administration that have these skills listed on their resume here:
- Oversight, 10%
Work on operational assignments and oversight delegated by the President/CEO- ensures timely implementation and execution of assignments.
- Project Management, 9%
Interviewed, selected, and managed technical and project management positions, evaluated performance and made recommendations for promotions.
- Patient Care, 9%
Recommended enhancements to patient care and services, and customer service for a department of greater than 1000.
- Home Health, 8%
Planned and, coordinated and controlled daily operations of the Home Health program.
- Financial Management, 7%
Developed and maintained all financial and accounting policies and procedures to ensure efficient financial management, reporting, and visibility.
- Continuous Improvement, 7%
Delivered data for successful NCQA accreditation, documenting health plan continuous improvement efforts and outcomes.
Common skills that a director of operations administration uses to do their job include "oversight," "project management," and "patient care." You can find details on the most important director of operations administration responsibilities below.
Problem-solving skills. Another soft skill that's essential for fulfilling director of operations administration duties is problem-solving skills. The role rewards competence in this skill because "top executives need to identify and resolve issues within an organization." According to a director of operations administration resume, here's how directors of operations administration can utilize problem-solving skills in their job responsibilities: "created web concepts solutions for major accounts and implemented customer satisfaction programs. "
Time-management skills. directors of operations administration are also known for time-management skills, which are critical to their duties. You can see how this skill relates to director of operations administration responsibilities, because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." A director of operations administration resume example shows how time-management skills is used in the workplace: "improved on time payment of real estate invoices from 65% to 96%. "
Communication skills. For certain director of operations administration responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a director of operations administration rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what directors of operations administration do: "implemented new business, telecommunications, erp, and crm systems. "
Leadership skills. Another common skill required for director of operations administration responsibilities is "leadership skills." This skill comes up in the duties of directors of operations administration all the time, as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." An excerpt from a real director of operations administration resume shows how this skill is central to what a director of operations administration does: "maintained and lead organizational stabilization efforts through the implementation and oversight of board initiatives during executive leadership transitions. "
The three companies that hire the most director of operations administrations are:
- HMSHost2 directors of operations administration jobs
- Memorial Healthcare System2 directors of operations administration jobs
- St. Joseph's Health2 directors of operations administration jobs
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Compare different directors of operations administration
Director of operations administration vs. Executive director
Executive directors are top management employees who usually function as a chief executive officer. This role is usually seen in non-profit organizations. Executive directors provide strategic direction to the organization, and they ensure that the organization's goals are actualized. They provide guidance to the employees and ensure that the employees have the organization's advocacies at the center of every project or program. They oversee the policies of the organization and create strategies that will bring the organization's programs forward. Executive directors are also responsible for making crucial decisions for the betterment of the organization.
While similarities exist, there are also some differences between directors of operations administration and executive director. For instance, director of operations administration responsibilities require skills such as "patient care," "continuous improvement," "quality care," and "hipaa." Whereas a executive director is skilled in "patients," "customer service," "human resources," and "state regulations." This is part of what separates the two careers.
Executive directors earn the highest salaries when working in the finance industry, with an average yearly salary of $153,889. On the other hand, directors of operations administration are paid more in the health care industry with an average salary of $79,138.The education levels that executive directors earn slightly differ from directors of operations administration. In particular, executive directors are 5.3% more likely to graduate with a Master's Degree than a director of operations administration. Additionally, they're 2.8% more likely to earn a Doctoral Degree.Director of operations administration vs. District director
A district director is an executive professional who is responsible for managing staff members of an organization in a particular district. This director is required to conduct store visits to ensure that store employees are following store procedures and maintain inventory levels. The manager must manage all the general ledger revenue and expense activity while maintaining oversight for all operations, policies, and procedures. This manager should also plan and develop workshops, comprehensive training, and professional development for all staff members.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of operations administration responsibilities requires skills like "project management," "patient care," "home health," and "financial management." But a district director might use other skills in their typical duties, such as, "human resources," "performance management," "medicare," and "lead generation."
District directors earn similar levels of education than directors of operations administration in general. They're 3.0% less likely to graduate with a Master's Degree and 2.8% more likely to earn a Doctoral Degree.Director of operations administration vs. Division director
A division director is an individual who is responsible for managing team members and business operations that are assigned in his/her or her division to achieve the goals of a company. Division directors are required to evaluate division performance and ensure that the team's work complies with the company policies and procedures. They must lead new business development efforts with customers or brokers and should work closely with legal to ensure the protection of the company's interest. Division directors also assist in employee recruitment and provide training to the team if there are skill gaps.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director of operations administration resumes include skills like "patient care," "home health," "continuous improvement," and "quality care," whereas a division director is more likely to list skills in "client relationships," "customer service," "healthcare," and "patients. "
Division directors earn the highest salary when working in the finance industry, where they receive an average salary of $161,467. Comparatively, directors of operations administration have the highest earning potential in the health care industry, with an average salary of $79,138.division directors typically earn similar educational levels compared to directors of operations administration. Specifically, they're 3.8% more likely to graduate with a Master's Degree, and 1.9% more likely to earn a Doctoral Degree.Director of operations administration vs. Managing director
A Managing Director oversees workflow and progress, making sure that all operations align within the company or organization's mission or set of goals. They are responsible for crafting strategies, devising effective business plans, and executing guidelines that would nurture a company's growth, and as well as to be the driving force that would direct employees to the company's objectives. Furthermore, a Managing Director must coordinate with those in a higher position, such as the members of the board.
Even though a few skill sets overlap between directors of operations administration and managing directors, there are some differences that are important to note. For one, a director of operations administration might have more use for skills like "patient care," "home health," "continuous improvement," and "quality care." Meanwhile, some responsibilities of managing directors require skills like "healthcare," "portfolio," "customer service," and "financial services. "
The finance industry tends to pay the highest salaries for managing directors, with average annual pay of $177,065. Comparatively, the highest director of operations administration annual salary comes from the health care industry.managing directors reach similar levels of education compared to directors of operations administration, in general. The difference is that they're 5.0% more likely to earn a Master's Degree, and 1.8% more likely to graduate with a Doctoral Degree.Types of director of operations administration
Updated January 8, 2025
