How to hire a dispute resolution analyst

How to hire a dispute resolution analyst, step by step

Here's a step-by-step dispute resolution analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a dispute resolution analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new dispute resolution analyst
• Step 8: Go through the hiring process checklist

What does a dispute resolution analyst do?

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1. Identify your hiring needs

   Before you post your dispute resolution analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a dispute resolution analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A dispute resolution analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, dispute resolution analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of dispute resolution analyst salaries for various roles:

   Type of Dispute Resolution Analyst	Description	Hourly rate
   Dispute Resolution Analyst	Management analysts, often called management consultants, propose ways to improve the efficiency of an organization. They advise managers on how to make organizations more profitable through reduced costs and increased revenues.	$17-33
   Program Management Analyst	The job of a program management analyst involves optimizing business operations and analyzing organizational processes to increase productivity and maximize efficiency and profits. Program management analysts help track every company's schedule, budget, and delivery of goods and/or services... Show more	$26-54
   Management Analyst	A management analyst is responsible for monitoring the efficiency and effectiveness of management operations, providing strategic advice and procedures to improve its services, and building excellent relationships with customers and business partners. Management analysts identify business opportunities that would help the business generate more revenues and meet long-term profitability goals... Show more	$23-47

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Dispute Resolution
   • Sound Decisions
   • Data Entry
   • Quality Standards
   • Identify Trends
   • Federal Regulations
   • Medicare
   • Financial Institutions
   • Phone Calls
   • Fraud Claims
   • Medicaid
   • Arbitration
   • Charge Backs
   • Billing Errors

   Check all skills

   Responsibilities:

   • Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
   • Perform data entry into PeopleSoft and process write off with resolution codes.
   • Negotiate settlement offers with clients to prevent litigation and reduce costs associate with arbitration.
   • Research corporate actions and security pricing using Bloomberg and bank websites to provide accurate information for processing within the database.
   • Complete daily tally, communication logs, benefit updates, medical policy reviews and review policies and procedures using SharePoint applications.
   • Process and log all OGC incoming and outgoing mail on a daily basis.

   More dispute resolution analyst duties

3. Make a budget

   Including a salary range in your dispute resolution analyst job description is one of the best ways to attract top talent. A dispute resolution analyst can vary based on:

   • Location. For example, dispute resolution analysts' average salary in arkansas is 52% less than in virginia.
   • Seniority. Entry-level dispute resolution analysts 47% less than senior-level dispute resolution analysts.
   • Certifications. A dispute resolution analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a dispute resolution analyst's salary.

   Average dispute resolution analyst salary

   $51,442yearly

   $24.73 hourly rate

   ---

   Entry-level dispute resolution analyst salary

   $37,000 yearly salary

   Updated December 19, 2025

   Average dispute resolution analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Virginia	$70,327	$34
   2	Connecticut	$59,117	$28
   3	Massachusetts	$58,618	$28
   4	Oregon	$58,284	$28
   5	Arizona	$55,716	$27
   6	Colorado	$53,082	$26
   7	California	$53,004	$25
   8	Minnesota	$52,634	$25
   9	Texas	$50,121	$24
   10	Florida	$48,134	$23
   11	Nebraska	$44,548	$21
   12	Ohio	$41,599	$20
   13	Utah	$39,376	$19

   Average dispute resolution analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	PayPal	$95,034	$45.69	4
   2	Fifth Third Bank	$74,298	$35.72	16
   3	World Fuel Services	$69,000	$33.17
   4	Boston Scientific	$64,364	$30.94	7
   5	UnitedHealth Group	$58,695	$28.22	13
   6	Zelis	$54,838	$26.36
   7	Branch Messenger	$54,157	$26.04
   8	Bill.com	$53,654	$25.80	6
   9	Cambridge Investment Group	$52,909	$25.44
   10	Verato	$52,909	$25.44
   11	Samaritan Health Services Inc	$52,630	$25.30	1
   12	TRAC Intermodal	$52,401	$25.19
   13	System One	$50,189	$24.13	6
   14	Randstad North America, Inc.	$47,141	$22.66	3

4. Writing a dispute resolution analyst job description

   A good dispute resolution analyst job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a dispute resolution analyst job description:

   Dispute resolution analyst job description example

   Dispute Analyst Leads are true subject matter experts in their field and as such, will be a key point of contact and escalation within the department for complex dispute matters, including understanding regulations and Visa Core rules. In addition to understanding all aspects of the dispute resolution management process, Dispute Analysts will support their leadership team by identifying and implementing process improvements, monitoring daily workloads and ensuring that cases are assigned for review based on priority, work type, and available resources in order to maximize resource utilization rates and Client recoveries. Dispute Analysts may be asked to help support projects, client communication (email, chat, phone), or other tasks as assigned to assist with the team. This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
   Essential Functions
   
   Identify opportunities to optimize team performance and counsel staff and support staff (quality assurance, training, documentation) on dispute related matter in order to maximize resource utilization and service delivery quality
   
   Provide subject matter expertise during internal and external projects and engagements
   
   Monitor daily workload and allocate or assign cases based on priority, work type, and available resources
   
   Incubate new services, processes, and new Client case work to ensure that programs are set-up correctly and working as expected
   
   Review and approve high-dollar dispute claims for junior staff members
   
   Facilitate or participate in monthly change control meetings
   
   Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
   
   Review evidence or case presented and leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rules to determine the validity of each claim and its potential for recovery
   
   Assess claimant eligibility for access to affect funds during the dispute recovery process in accordance with US consumer laws if applicable
   
   Utilize Network dispute process to attempt recovery on behalf of Visa DAS Clients, ensuring that disputes are submitted in accordance with Network Operating Regulations, and that all required evidentiary and technical conditions and requirements are met
   
   Dispute Analysts will process all complex dispute types and reason codes
   
   Open tickets and communicate system or settlement issues to leadership or internal partners
   
   Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E with regard to dispute processing.
   
   Identify and analyze processing problem with customer impacts; communicates ongoing situation status to processing teams
   
   Communicate via email and phone to Visa DAS Clients and Network associates as necessary
   
   Potential domestic and international travel may be required
   
   Work in a matrixed environment
   
   Work off business hours as required
   
   This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

   Copy this example

   

5. Post your job

   To find dispute resolution analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any dispute resolution analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level dispute resolution analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your dispute resolution analyst job on Zippia to find and recruit dispute resolution analyst candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit dispute resolution analysts, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new dispute resolution analyst

   Once you've selected the best dispute resolution analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new dispute resolution analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a dispute resolution analyst?