East Liberty Family Health Care Center Remote jobs - 575 jobs
Medical Dosimetrist positions in Pittsburgh, PA - Hybrid work schedule
UPMC Southwestern Pa 4.3
Lebanon, PA jobs
UPMC Hillman Cancer Center is currently hiring for a regular Full-Time Staff/Sr. Medical Dosimetrist to join our team in the Central Region of the UPMC Hillman Cancer Center Network. The dosimetrist in this position will be based out of the UPMC Hillman Cancer Center at UPMC Shadyside in Pittsburgh, PA, and will provide planning services for the clinic.
This role offers a hybrid work arrangement with on-site duties, work-from-home capability and will work a regular Full-Time schedule Monday through Friday.
This position joins 6 other medical dosimetrists dedicated to this department and a larger team of 40+ dosimetrists across the UPMC Hillman Cancer Center Network.
Collaboration and remote support across the group is facilitated by our integrated ARIA/Eclipse and Citrix-based IT infrastructure, as well as standardized policies, procedures, and care pathways across UPMC.
The medical dosimetrist is responsible for generating clinically optimal treatment plans for radiation therapy patients in collaboration with radiation oncologists, radiation therapy technologists, and medical physicists.
This includes participating in CT simulation, radiation treatment planning, quality management for radiation oncology patients, and communicating with the clinical team during treatment planning and treatment plan implementation.
Treatment techniques include 3DCRT, IMRT, VMAT, SBRT, and motion management (e.g., respiratory gating and DIBH). UPMC Shadyside delivers radiotherapy treatments with a variety of platforms(2 Varian TrueBeams, 1 Varian Halcyon, and 1 Reflexion).
We offer a Dosimetry career ladder which allows our staff to grow within the field at UPMC Hillman Cancer Center. The incumbent will be placed into the appropriate level of our Dosimetry Career ladder based on education and experience.
Staff/Sr. Dosimetrist salary range between $48.08/hr. to $73.65/hr.
Sr. level requires three (3) years of post-graduate clinical medical dosimetry experience.
Responsibilities:
Participates in acquisition of patient data via computer generated data sets from medical imaging devices such as CT, PET, MR, etc., or manual methods such as physical measurements and wire contours, and incorporation of these data into radiation treatment plans, calculations, and treatment devices.
Assists the RTT in the treatment simulation process including the use or necessity of ancillary treatment devices, patient immobilization techniques, and other patient positioning techniques as needed for simulation and treatment. Assists in fabrication of these ancillary treatment devices.
Contours and delineates clearly discernable normal critical structures and expanded planning structures using different imaging modalities.
Performs rigid and deformable image registration for multi-modality image sets.
Applies the principles and concepts of radiation physics in radiation treatment planning, which includes, but is not limited to: 2D treatment planning, 3D conformal treatment planning, intensity modulated radiation therapy (IMRT) treatment planning, 4D treatment planning, volumetric modulated arc therapy (VMAT) planning, stereotactic radiosurgery (SRS) and stereotactic body radiation therapy (SBRT) planning, and brachytherapy treatment planning.
Applies knowledge of radiobiology with respect to dose tolerances, time dose fractionation calculations, hypofractionation, BED and EQD2 calculations and other applications of radiobiology to the radiation therapy treatment process.
Accurately performs radiation dose calculations, both manual and computer generated, for treatment delivery including the effects of beam modifying devices, irregular fields, gaps for adjacent fields, and off-axis calculations.
Participates in special treatment procedures including, but not limited to, total body irradiation (TBI), total skin electron irradiation (TSEI), intra-operative radiation therapy (IORT).
Assists with quality assurance procedures as directed by a qualified medical physicist.
Performs or assists with patient-specific radiation measurement including, but not limited to diodes, optically stimulated luminescent dosimeters (OSLD), ion chambers, thermo-luminescent dosimeters (TLD), or film measurements as directed by the MP.
Assists with high dose rate (HDR) and low dose-rate (LDR) brachytherapy procedures including patient set up, simulation, and treatment planning.
Participates in quality management in accordance with departmental policies, national guidelines, and accreditation standards.
Performs routine chart checks per departmental policy.
Participates in charge capture and generates documentation for billing in accordance with departmental policies.
Participates in clinical research for the development and implementation of new techniques in radiation therapy.
Participates in educational activities such as providing instruction and training to new staff members, physician residents, physicist residents, RTT trainees, and medical dosimetrist trainees.
Maintains an atmosphere of caring, concern, and support for patients, visitors, medical staff, and colleagues.
Performs miscellaneous job-related duties as directed by supervising medical physicists.
Adheres to high ethical standards in relation to patients, students, trainees, and colleagues.
Ensures accurate data transfer of patient and treatment plan information to clinical systems including but not limited to record and verify systems, imaging guidance systems, surface guidance systems, treatment delivery systems, and electronic medical record systems.
UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region's only comprehensive cancer center designated by the National Cancer Institute. As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.
Qualifications:
Qualifications:
Bachelor's degree preferred.
Completion of a Medical Dosimetry educational program accredited by the Joint review Committee on Education in Radiologic Technology (JRCERT)
Board certified by the Medical Dosimetrist Certification Board (MDCB).
Board eligible candidates must become board certified within two attempts in the first two consecutive years of employment.
Licensure, Certifications, and Clearances:
Certified Medical Dosimetrist (CMD) or board eligibility required. Must maintain adequate CE credits to retain certification. CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
UPMC is an Equal Opportunity Employer/Disability/Veteran
$48.1-73.7 hourly 1d ago
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Supervisor - Operations
Blue Cross and Blue Shield Association 4.3
Philadelphia, PA jobs
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Job Summary
The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.
Responsibilities
Supervises and implements departmental functions, policies and procedures with all internal and external contacts.
Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary.
Creates and implements programs to enhance the level of service provided to customers.
Communicates, implements, and interprets corporate and departmental policies and procedures.
Maintains department standards to ensure optimal customer support.
Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
Provides technical expertise related to job unit function.
Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
Coordinates departmental functions with all internal and external contacts.
Compiles and prepares required data for report information pertaining to unit.
Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.
Serves as the next level contact for problems/issues that staff cannot resolve.
Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
Encourages the professional progression of staff through Performance Management, coaching and counseling.
Establishes appropriate goals and performance standards and makes recommendations for career path of staff.
Ensures that department systems and supports are operational.
Performs all other appropriate responsibilities and duties as assigned.
Education
Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.
Experience
(5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
Demonstrated time management skills
Knowledge, Skills, Abilities
Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
Exposure to an operations services environment is highly recommended.
Analytical ability to identify and resolve staff and customer problems.
Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
10% travel required to vendor sites
Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).
Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
$39k-64k yearly est. 8d ago
Billing Specialist
Vital Care Infusion Services 4.8
Pittsburgh, PA jobs
Recognized as a “Best Place to Work Modern Healthcare” - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer:
Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.
Job Summary: Perform duties to process Home Infusion medical claims with a focus on accuracy, timeliness, and adherence to process, to reduce denial rate, DSO, and bad debt. Performs revenue cycle billing duties to process within the limits of standard Compliance practices. Position is 100% remote.
Duties/Responsibilities:
Create and submit medical, pharmacy and third-party vendor claims timely and accurately. Ensure all revenue opportunities are included, and complete and submit billing to primary and secondary payers.
Resolve rejected electronic claims so that current submission is successful and future submissions are not rejected.
Maintain ready-to-bill delivery tickets and indicate tickets that cannot be billed with appropriate status for communication purposes within RCM and Franchises
Document case activity, communications, and correspondence in CareTend to ensure completeness and accuracy of account activity.
Contribute medical billing expertise to the design of training and knowledge transfer programs, materials, policies, and procedures to improve the efficiency and effectiveness of the RCM team.
Perform other related duties as assigned.
Required Skills/Abilities:
Excellent communications skills; listening, speaking, understanding, and writing English while influencing patients, caregivers, payer representatives, and others, answering questions, and advancing reimbursement and collection efforts.
Proven understanding of processes, systems, and techniques to ensure successful billing and collection working with all payer types.
Proven ability to identify gaps and problems from a review of documentation, determine lasting solutions, make effective decisions, and take necessary corrective action.
Strong organization skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
Proven knowledge and skill in the utilization of MS Office suite of software and pharmacy applications.
Ability to complete job duties in a designated workspace outside the dedicated RCM location.
Disciplined work ethic with ability to work remotely with little direct supervision and meet production and collection targets.
Education
and Experience:
2-5 years home infusion billing and/or collections experience required.
High School Diploma and additional specialized training in intake, pharmacy/medical billing, and/or collections.
Experience in an infusion suite setting is a plus.
Previous remote work environment is a plus but not required.
Detailed oriented with post-billing and post-payment investigative experience preferred.
Physical Requirements:
Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
Keyboarding: Frequent use of a keyboard for typing and data entry.
Reaching: Occasionally reaching for items such as files, documents, or office supplies.
Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time.
$32k-47k yearly est. 4d ago
Radiology Physician
UPMC 4.3
Erie, PA jobs
UPMC Radiologist Opportunities: Diagnostic, Interventional & Breast Imaging Pennsylvania & New York - Erie, PA, Seneca, PA and Jamestown, NY! UPMC invites talented Radiologists to explore exceptional career opportunities within our well-established and growing radiology group. We are currently seeking Interventional Radiologists, Diagnostic Radiologists and Breast Imagers to join our dynamic team in Northwest Pennsylvania and Western New York. Practice locations include UPMC Hospitals located in Erie, PA, Seneca, PA, and Jamestown, NY-offering an outstanding quality of life and a supportive, collaborative work environment. These positions offer unlimited potential for growth and professional development.
All opportunities offer:
Generous Signing Incentive
Competitive Base Salary with the opportunity to earn additional incentives
Non-Profit Health System, Employed Model PSLF Eligible
Paid Time Off, CME days, and CME stipend
Paid Occurrence-Based Malpractice Insurance
Paid Parental Leave
Comprehensive Medical, Dental and Vision Insurance
Short and Long-Term disability
Group Life Insurance
403(b) Retirement Plan with 50% employer match, plus an employer paid pension plan. Participate in both!
Tuition assistance for self, dependent and/or spouse/domestic partner
Relocation assistance for customary and reasonable moving expenses
OPPORTUNITIES IN ERIE, PA: UPMC HAMOT
Live in a beautiful, four-season, affordable city near surrounding lakes, in a family-friendly community with short commutes to the office from many surrounding neighborhoods. Located on beautiful Presque Isle Bay and Lake Erie, Erie County is a short drive from the major metropolitan areas of Buffalo, Cleveland, Pittsburgh and Toronto. Erie offers a wide range of fun, affordable things to do such as boating, water-skiing, wind surfing, sailing and fishing.
Interventional Radiologist
Base Salary Range:
$460,000 minimum - $510,000 maximum
Sign-On Bonus:
$100,000 for this full-time, onsite position
Productivity Incentive:
No cap on Physician's ability to earn a productivity incentive.
Balanced Role:
Primarily Interventional Radiology procedures with some rotations into Diagnostic Radiology. The Interventionalist primarily covers the ED list when assigned.
Interventional Procedures:
Angiography, angioplasty, bone marrow biopsy, embolization, IVC filters, GAE, TACE, ablation, mediport placement, biliary/nephrostomy drainage, feeding tube insertion, kyphoplasty, vertebroplasty, nerve blocks, epidural injections, stroke treatment, aneurysm/AVM repair, spinal fracture intervention, paracentesis, thoracentesis, etc.
Call Coverage:
Weekday Evening Coverage 1:4, Weekend Coverage 1:4
Practice with experienced IR Physicians and APP staff
Immigration Status Considered:
H1B welcome to apply
Onsite Diagnostic Radiologist
Base Salary:
$500,000 minimum - $650,000 maximum
Productivity Incentive:
No cap on Physician's ability to earn a productivity incentive.
Quality Incentive, Retention Incentive & Onsite Incentives:
Eligible to earn an additional $40,000 in incentive compensation
Sign-On Bonus:
$100,000 for this full-time, onsite position
Schedule:
Monday - Friday: Day shifts, no travel between sites. Weekdays and Weekends shared equally among Radiologists, 1:4 on average
All modalities:
CT, MRI, Ultrasound, Nuclear Medicine, Diagnostic Radiology. No Breast Imaging
Procedures: Example:
Fluoroscopy, Myelogram, Thyroid Biopsy, Lumbar puncture
Immigration Status Considered:
H1B candidates welcome to apply
Breast Imager
Base Salary:
$480,000 with the ability to earn a productivity incentive with no cap on earnings
Sign-On Bonus:
$100,000 for this full-time, onsite position
Quality Incentive Eligibility
Our position is 100% dedicated to breast imaging! No call!
Schedule:
Monday through Friday, daytime hours, no weekends, and no holidays. Regional clinics may be required for onsite procedures. Balanced schedule with flexibility for some remote work from home.
Immigration Status Considered:
H1B candidates welcome to apply
OPPORTUNITIES IN SENECA, PA: UPMC NORTHWEST
Located in Western Pennsylvania, about halfway between Pittsburgh and Erie and less than 3 hours from these major cities, Akron, OH; Buffalo, NY; Cleveland, OH; Morgantown, WV; State College, PA; and Youngstown, OH, via interstate highways. Venango County is a great place to live and have fun! With the low cost of living and family atmosphere, you are sure to find something that interests you, whether it be theatre, trails, golfing, water recreation, art or parks Venango County has it all!
Onsite Diagnostic Radiologist - Seneca, PA
Base Salary:
$500,000 minimum - $600,000 maximum
Sign-On Bonus:
$100,000 for this full-time, onsite position
Productivity Incentive:
No cap on Physicians' ability to earn a productivity incentive
Quality Incentive, Retention Incentive & Onsite Incentives: Eligible to earn an additional $40,000 in incentives
Leadership Opportunities:
Medical Director or Assistant Director roles available for experienced candidates.
Schedule:
Monday - Friday: Day shifts, no travel between sites. Weekdays and Weekends shared equally among Radiologists, 1:4 on average
All modalities:
CT, MRI, Ultrasound, Nuclear Medicine, Diagnostic Radiology
Procedures Include:
Fluoroscopy, Myelogram, Paracentesis, Thoracentesis, Thyroid Biopsy, Lumbar Puncture, light IR for sedation procedures
Work alongside experienced RPAs
who perform procedures and ensure a smooth workday for the Radiologist
Breast Imaging preferred, but not required
Immigration Status Considered:
H1B candidates welcome to apply
OPPORTUNITIES IN JAMESTOWN, NY: UPMC CHAUTAUQUA
Jamestown offers a unique mixture of rural relaxation and urban flair. Advantages of city living combined with the beauty of Chautauqua Lake. Excellent schools and colleges, abundant arts education and performance opportunities, and safe, friendly neighborhoods make Jamestown a wonderful community to call home. Chautauqua County is located less than three hours from Cleveland, Pittsburgh, Rochester, and Toronto and within an easy drive from Buffalo, Niagara Falls, and Erie.
Diagnostic Radiologist - Jamestown, NY/Chautauqua County
Onsite and Teleradiology Opportunities available
Base Salary Range:
$532,000 minimum - $600,000 maximum (dependent upon onsite vs telerad).
Onsite Sign-On Bonus:
$100,000 for this full-time, onsite position
Telerad Sign-On Bonus:
$50,000 for this full time position
Productivity Incentive:
No cap on Physicians' ability to earn a productivity incentive.
Quality Incentive, Retention Incentive & Onsite Incentives:
Eligible to earn an additional $40,000 in incentive compensation
Schedule:
Monday - Friday: Day shifts, no travel between sites. Weekdays and Weekends shared equally among Radiologists, 1:4 on average
Leadership Opportunity:
Radiology Medical Directorship available dependent upon experience
Breast Imaging
preferred, but not required
Immigration Status Considered:
J1 sponsorship (2027) available; H1B candidates welcome to apply
Interventional Radiologist - Jamestown, NY/Chautauqua County
Base Salary Range:
$510,941 minimum - $599,486 maximum
Productivity Incentive:
No cap on Physicians ability to earn a productivity incentive.
Sign-On Bonus:
$100,000 for this full-time, onsite position
Schedule:
Monday - Friday: Day shifts, no travel between sites. No call and no weekends!
Immigration Status Considered:
J1 sponsorship (2027) available; H1B candidates welcome to apply
About UPMC
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education.
Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania.
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$163k-351k yearly est. 14h ago
District Manager
Biote 4.4
Allentown, PA jobs
Description Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.This position will help support our Central PA territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.You must be located in the Central PA area to be considered.Position and Scope:We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.As a District Manager, your daily responsibilities will include:
Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources.
Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
Ability to read and understand medical and scientific studies.
Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability.
Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff.
Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills.
Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better.
Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes.
Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis.
Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards.
Prospecting for new leads and identifying quality sales prospects from active leads.
Attending marketing and sales events for prospects and current customers.
Working with customers for sales referrals with new prospects.
Updating all relevant sales activities in the Company's CRM system.
Closing sales accurately and effectively each month to meet or exceed targets.
Responding to all emails received from the customer and Biote employees and related vendors in a timely manner.
Performing other related duties as required or requested.
As a District Manager, your background should include:
Bachelor's degree
Strong teamwork, communication (written and oral), client management, and interpersonal skills.
Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech.
Strong work ethic and time management skills
Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills.
Proficient in Microsoft Office suite and customer relationship management software.
Ability to travel in order to do business, approximately 20% of the month.
Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned.
Valid driver's license issued by the state/province in which the individual resides and a good driving record is required.
Home office capability is required with reliable high-speed internet access
Company Perks:
Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine
Company Paid Life and AD&D Insurance
15 days of Paid Time Off and Company Holidays
401k with a 3% employer contribution
Motus mileage program
Other excellent health and wellness benefits in line with our business
If you're interested in this awesome opportunity, please apply today!
$117k-200k yearly est. Auto-Apply 22h ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Pittsburgh, PA jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
$56k-66k yearly est. Easy Apply 3d ago
Make a Difference. Become a Patient Centered Representative
Greater Philadelphia Health Action 4.1
Philadelphia, PA jobs
Job Description
As our community evolves, so does the need for compassionate care. If your position was recently impacted, Greater Philadelphia Health Action, Inc., invites you to continue your mission of service with us.
GPHA,
a non-profit organization that was founded in 1970, is hiring Full-time Patient Centered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations:
Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146
Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123
Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124
Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140
Southeast Health Center, 800 Washington Ave. Phila., PA 19147
Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143
Candidates must obtain a high school diploma (or GED) and at least (2) years' experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position. Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred; knowledge of HMO/managed care practices is preferred; fundamental understanding of patient/provider scheduling modules is required; excellent typing and telephone skills are required. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required.
Specific Responsibilities and duties include Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System. Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly. Manage daily appointment schedules efficiently and review them regularly. The Patient-Centered Representative also operates the paging/telephone system as needed; Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially; Attends all mandatory staff development/training sessions and staff meetings; Enters and updates patient's demographic information accurately and timely; and perform other duties as assigned by the supervisor.
GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and many positions have Flexible, Hybrid or REMOTE WORK Schedules.
At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.
Join a network that values dedication, balance, and purpose. Visit us at ***************
$30k-35k yearly est. 19d ago
Associate Architect - Oracle PaaS Administrator
Highmark Inc. 4.5
Pennsylvania jobs
* CANDIDATE MUST BE US Citizen (due to contractual/access requirements)* We are seeking a highly skilled and experienced Oracle Platform as a Service (PaaS) Administrator to join our dynamic team. This pivotal role involves leading the definition and design of complex Oracle Financial PaaS processes and functions, facilitating the development of sophisticated enterprise business solutions, and contributing to strategic initiatives. The successful candidate will play a critical role in ensuring the robust, secure, and efficient operation of our Oracle PaaS environment, balancing functional requirements with service quality and adherence to enterprise policies and security standards. This role also involves providing leadership and mentorship in areas of expertise and architecture to peers, developers, management, and business users.
Key Responsibilities:
* Lead the design and definition of complex Oracle Financial PaaS processes and functions.
* Facilitate the development of advanced enterprise business solutions utilizing Oracle PaaS.
* Contribute to enterprise strategy development, including opportunity identification and business innovation.
* Select and ensure the effective application of appropriate design standards, methods, and tools.
* Review application designs to ensure optimal technology selection, efficient resource utilization, and seamless system integration.
* Ensure system architecture adheres to functional, service quality, security, and enterprise policy standards.
* Participate in customer walkthroughs, technical reviews, problem resolution, and decision-making processes.
* Provide leadership and mentorship to peers, developers, management, and business users on Oracle PaaS architecture and best practices.
* Manage Oracle Cloud Infrastructure (OCI) resources, including provisioning and maintaining compute, storage (Object Storage, Block Volumes), and networking components (VCNs, subnets, NSGs, security lists).
* Administer and configure Oracle PaaS services such as Oracle Integration Cloud (OIC), Autonomous Database (ADW, ATP), Oracle Analytics Cloud, and Oracle FDI, ensuring secure and efficient operation.
* Implement and manage Identity and Access Management (IAM) through IDCS or OCI IAM, including role setup, policies, single sign-on (SSO), and application/user provisioning.
* Conduct proactive monitoring, performance tuning, and cost optimization of Oracle PaaS environments.
* Implement and enforce security best practices, including encryption, patch management, vulnerability scanning, backup/recovery, access audits, Cloud Guard, and Data Safe, ensuring SOX compliance.
* Provide frontline support for incident management, diagnosing and resolving platform issues, coordinating with IT teams and vendors, and documenting operational processes.
* Develop and maintain automation scripts (Shell, Python) for streamlining tasks, ensuring peer review and version control.
* Maintain comprehensive technical documentation, oversee licensing, manage change control, and develop recovery plans.
* Collaborate effectively with developers, analysts, and security teams, and potentially mentor junior staff.
Core Skills and Experience:
* Oracle Cloud Infrastructure (OCI) Expertise: Compute, Storage (Object Storage, Block Volumes), Networking (VCNs, subnets, NSGs).
* Oracle PaaS Services: Oracle Integration Cloud (OIC), Oracle Data Integrator (ODI), Identity Cloud Service (IDCS), Autonomous Database (ADW, ATP), Oracle Analytics Cloud (OAC), Visual Builder Cloud Service (VBCS), APEX, WebLogic.
* Database Administration: Oracle Database administration and data transformation experience.
* Scripting & Automation: Proficiency in Shell/Bash scripting and Python. Java experience is a plus.
* Security & Compliance: IAM/Policy configuration, encryption, patching strategies, SOX compliance, and audit experience.
* APIs & Integrations: Experience with REST APIs and FDI SOAP.
* Performance Optimization: Proven ability in performance tuning, health checks, and cost tracking.
* Operational Excellence: Strong skills in incident triaging, technical documentation, backup strategies, and disaster recovery.
ESSENTIAL RESPONSIBILITIES
* Assists in providing strategic consultation to business customers in defining or designing less complex business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitates development of enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
* Assists in specifying and designing less complex systems, solutions, networks, infrastructure elements, or processes. Selects appropriate design standards, methods and tools and ensures that they are applied effectively. Reviews others' system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Establishes policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options. Ensures that the system architecture balances functional, service quality and systems management requirements.
* Assists in using appropriate tools, including models of components and interfaces, to contribute to the development of architectures. Produces detailed component requirements, specifications and translates these into detailed solutions/designs for implementation using selected products. Provides advice on technical aspects of system development, integration (including requests for changes, deviations from specifications, etc.) and processes. Ensures that relevant technical and business strategies, policies, standards and practices are applied correctly.
* Assists in selecting and using tools and methods to establish, clarify, and communicate the functional and non-functional requirements of system users, their characteristics, and tasks. Identifies the technical, organizational, and physical environment in which less complex products or systems will operate. Identifies, proposes, initiates, and leads improvement programs, taking responsibility for the quality and appropriateness of the work performed and the realization of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.
* Assists in ensuring the resolution of a variety of architecture and business problems and serves as a technical or business resource for less complex project initiatives.
* Communicates effectively with all levels of organization
* Manages expectations of customers, partners and management
* Participates in customer walkthroughs and plans; design and technical walkthroughs; and problem resolution and decision making
* Interacts with departments across the organization as necessary, including the development and interpretation of less complex requirements for peers and other staff.
* Maintains an in-depth knowledge of specific technical aspects in area of expertise and provides advice regarding their application. The area of specific expertise may be any aspect of information or communication technology, technique, method, process, product, or application area.
* Provides leadership in the areas of expertise and architecture to their peers, developers, management and business users including technical expertise, coaching, and ad-hoc training by:
* Preparing presentations on less complex issues on the area of expertise
* Presenting to their peers to ensure consistency to Highmark's strategic direction.
* Other duties as assigned or requested.
EDUCATION
Required
* Bachelor's Degree in Information Technology or related field
Substitutions
* 6 years of related experience in lieu of a 4 year degree
Preferred
* Master's Degree
EXPERIENCE
Required
* None
Preferred
* Health insurance industry business knowledge
LICENSES or CERTIFICATIONS
Required
* None
Preferred
* Industry certifications
SKILLS
An Architect is not required to have experience in all of these, but is required to have those needed to support applications they are responsible for supporting. Current skill set are reviewed every other year, new skills may be required to meet changing business needs.
* Skills:
* IMS, DB2, Oracle and Teradata Databases, Data Warehousing
* COBAL, Visual Basic, C C++, SAS
* Java/JavaScript Framework
* PEGA, CSS3, Mobile, JSON, Cognos, Hadoop, SQL, J2EE, HTML5/XML
* Project Management Tools:
* Waterfall
* Agile
* Certification in application areas such as:
* Java Developer
* DB2, Cogno, PEGA, Enterprise Architect(SCEA), Project Management
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$57,700.00
Pay Range Maximum:
$107,800.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at *****************************
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
$57.7k-107.8k yearly Auto-Apply 58d ago
Care for the Community as a Medical Case Manager
Greater Philadelphia Health Action 4.1
Philadelphia, PA jobs
We know that many in our healthcare community have been affected by recent workforce changes. At GPHA, we are dedicated to creating opportunities where your compassion and skills continue to make an impact. Founded in 1970 as South Philadelphia Health Action and subsequently incorporated as Greater Philadelphia Health Action, GPHA is a non-profit healthcare organization with a commitment to provide compassionate and affordable healthcare services regardless of an individual's ability to pay. Since 1970, GPHA has expanded to become one of the premier providers of primary and behavioral healthcare in the Greater Philadelphia area.
GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and many positions have Flexible, Hybrid or REMOTE WORK Schedules.
We are presently seeking full-time Medical Case Managers
The positions will Enhance the delivery of ambulatory care by facilitating appropriate utilization of medical services and by providing counseling, case management, referral services and psychosocial assessment for patients and their support system.
Must have Bachelor's Degree with at least two years' experience in ambulatory care in a similar position; Bilingual (fluent/proficient: in speaking, writing and speaking): Mandarin, Vietnamese, Cambodian, French, Creole or Spanish; HIV or/and OB caseload tracking experience; Outreach health services experience is a plus; Able to float throughout GPHA's sites/ network; Organized/proactive; Versatile as needed: ability to work independently or in a team; Communication skills: clear and precise both written and verbal; Experience in integrated Health Services and Clinical Case Review are pluses; Running support groups experience is a plus; and, Experience in assessing / determining patient's Social and health Determinate barrier (s).
At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.
Join a network that values dedication, balance, and purpose. Visit us at ****************
$53k-67k yearly est. Auto-Apply 6d ago
Intern - AI Solution Engineering (Remote)
Maximus 4.3
Philadelphia, PA jobs
Description & Requirements Maximus is seeking a remote Intern-AI Solution Engineering to help us accelerate the integration of cutting-edge AI technologies including Large Language Models, ModelOps, Rules Engines, and custom neural networks. The successful candidates work will impact production systems and help us achieve our 2026 AI goals.
Please Note: This is a 10-week Internship, 40 hours per week.
Essential Duties and Responsibilities:
- Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
- Escalate issues and questions to management, as necessary.
- Participate in group discussions with peers or external groups to solution problems of moderate scope.
- Participate in meetings to gain process knowledge and guidance on assigned projects.
- Read, understand, and perform assignments within prescribed guidelines.
- Approach challenges and create solutions with a critical thinking and customer service mindset.
- Prepare standard reports and presentation materials.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Required:
- Familiarity with Python, Probability and Statistics, Calculus and Linear Algebra
Preferred:
- Familiarity with multiple programming languages, Git, API programming and Cloud Infrastructure
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
25.00
Maximum Salary
$
25.00
All Care Therapies provides speech, occupational, and physical therapy-virtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration, and meaningful care. Whether we're helping a client communicate or supporting recovery after injury, we meet people where they are.
Job Description
We are hiring in all 50 states to provide services for clients in California. We are also offering reimbursement for California licensure!
We are actively seeking part-time Speech Language Pathologists (SLPs) to join our Provider Network. You will have the opportunity to conduct treatment with our diverse client population of children and adults. We deliver skilled speech therapy services and interventions tailored to the unique needs of our clients with receptive and expressive language disorders, fluency, voice, and apraxia of speech.
Responsibilities
Provide remote speech-language therapy services to clients
Conduct online speech-language assessments to determine eligibility for speech services
Develop, coordinate, implement, and monitor an individual's plan of care via teletherapy
Maintain a caseload of kids, adults, and the geriatric population
Keep appropriate and daily documentation
Qualifications
Master's degree in Speech-Language Pathology
Active CA State Speech Language Pathologist License or able to obtain a CA license
Experience in a clinic or school setting or successful clinical interview
Technical proficiency to conduct teletherapy through our all-inclusive platform
Should be comfortable working with children (18 months+)
Bilingual in Spanish required
Location and Hours
This is a 100% remote opportunity, requiring a minimum commitment of 12-29 hours per week for part-time.
Compensation
1099 | Bilingual - $60.00 for 60-minute evaluations and $30.00 for 30-minute therapy sessions.
1099 | Non-Bilingual - $56.00 for 60-minute evaluations and $28.00 for 30-minute therapy sessions.
W2 | $43.00 - $56.00 per hour commensurate with experience, qualifications, and bilingualism.
* Reimbursement for licensure(s) will be paid out after 145 hours of work.
Why Join Us?
Experience the difference of working with a close-knit team of dedicated therapists who value collaboration, mentorship, and shared professional growth.
Competitive compensation that recognizes your expertise
Flexible scheduling that empowers you to maintain work-life balance
A referral bonus program to reward your network
A clear pathway for career advancement through leadership development and internal promotion opportunities
Join us and build a rewarding career in an environment that invests in your success.
Additional Information
All your information will be kept confidential according to EEO guidelines.
All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$43-56 hourly 2d ago
Project Coordinator, Continuing Education
National Comprehensive Cancer Network Inc. 3.9
Plymouth, PA jobs
Requirements
EDUCATION/RELATED EXPERIENCE:
Bachelor's degree, preferably in project management, education, or communication or equivalent work experience
Experience in project management or medical copyediting management within a medical communications organization, non-profit health care organization, or post-secondary academic setting preferred
Knowledge of ACCME and OIG/PhRMA guidelines a plus
SKILLS AND ABILITIES:
Impeccable organization skills and attention to detail
Ability to work under pressure, manage multiple tasks simultaneously, and meet deadlines with shifting priorities
Ability to handle confidential information in a discreet, professional manner
Excellent verbal and written communication skills and ability to interact effectively with internal and external staff, physicians, and other health care providers
Ability to adhere to established procedures and processes to ensure consistent quality and compliance
Flexibility and adaptability in accommodating last-minute changes and requests
Strong analytical, research, and writing skills
Exceptional problem-solving skills
Outstanding customer service and follow-up
Strategic thinker
High level of professionalism and accountability
Technology savvy with proficiency in all MS Office products, especially PowerPoint
Zoom, Adobe Acrobat Pro, and EthosCE experience a plus
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:
This position operates in a professional office environment and is largely sedentary.
This role routinely requires the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
When applying for this role, please include a cover letter along with your resume to describe your interest in this opportunity and how you demonstrate the skills as outlined in the above job description.
This position represents a unique opportunity to build a career with a premier organization. We offer a competitive salary and excellent benefits.
EOE. No calls please.
This position is located in Plymouth Meeting, PA with the ability to work remotely up to 2 days per week.
$49k-61k yearly est. 60d+ ago
Director Data Services - Data Governance
Highmark Inc. 4.5
Pennsylvania jobs
This job is responsible for developing the strategy, planning and delivery of all aspects related to data governance, data warehousing, data management and related efforts for the organization. Directs the coordination of involvement of all business area Subject Manager Experts (SMEs) and other staff members. Promotes the proliferation of a data driven organization in end-user processes and the integration of applications; as well as the promotion of enterprise-wide thinking among business and technical areas. Responsible for defining, documenting, and making available data sources of truth throughout the enterprise. Participation in project management and budgeting to assure data related projects are included in the organizational roadmap and produce tangible results. Champions the use of data as an asset across the enterprise. Improvement and maturity of data sources to move through the life cycle of data, information, and knowledge.
ESSENTIAL RESPONSIBILITIES
* Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
* Assure all related projects or initiatives are delivered on time, within the specified budget and in accordance with the agreed upon scope.
* Define, build, and maintain a data warehouse/big data platform and associated data stores that maintain an enterprise focus and meet the needs of its varied stakeholders.
* Ensure that decisions are made reflecting that position and carefully managing on the part of the incumbent to satisfactorily resolve situations with competing priorities or different perceptions, particularly among senior management.
* Communicate and act as the ambassador for data management and data governance within the organization, which includes upward and downward communication of the outcomes produced through the efforts of the team and driving the organization to a data-driven operating approach.
* Accountable for service level agreements and expectations with end-users and external stakeholders.
* Ensure that the Enterprise Data Warehouse (EDW)/Big Data platforms meets the needs of its customers.
* Deliver/manage/monitor all data extracts, both to internal and external constituents.
* Other duties as assigned or requested.
EDUCATION
Minimum
* Bachelor's Degree in Business, Information Science or other related area, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
* Master's Degree Business, Information Science or other related area
EXPERIENCE
Minimum
* 10 years of information technology experience functioning in a data warehouse environment to include at least 5 years' performing in a managerial capacity
* 3 years of healthcare related experience
* Experience developing strategic plans and/or product road maps and communicating technical concepts to varying audiences
* Experience acting as liaison between business and technical teams, translating business terms to technical needs
Preferred
* None
SKILLS
* Analytical and problem solving skills
* Project management experience with multiple major development projects, demonstrating leadership skills and a track record of managing technical/business staff, financial resources and outside vendors
* Strong teamwork and interpersonal skills
* Ability to lead process improvement initiatives
* Strong knowledge and understanding of business needs
* Ability to establish and maintain high level of customer trust and confidence
* Demonstrated abilities in relationship management
* Strong communication skills
LICENSES AND CERTIFICATIONS
Required
* None
Preferred
* PMP
TRAVEL REQUIREMENT:
0 - 25%
LANGUAGE REQUIREMENT (other than English)?
None
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
Position Type
Office-Based
Office-Based Positions
An employee in this position works in an office environment. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.
Teaches/Trains others regularly
Frequently
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
Yes
Lifting: up to 10 pounds
Does Not Apply
Lifting: 10 to 25 pounds
Does Not Apply
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$126,400.00
Pay Range Maximum:
$236,000.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at *****************************
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
$69k-90k yearly est. Auto-Apply 56d ago
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Maximus 4.3
Philadelphia, PA jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
$116k-201k yearly est. Easy Apply 5d ago
Remote Work From Home Data Entry
Work Out World 3.8
Philadelphia, PA jobs
Full Job Description
Remote Data Entry and Typist Employee Required
We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our call center.
WORK OUT WORLD hires people who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization.
Whats a typical day as a Customer Experience Associate? Youll be FOR WORK OUT WORLD :
Receiving challenging calls transferred from agents.
Assisting and troubleshooting customer concerns
Verifying data and information using a verification process
Addressing customers questions while displaying exceptional customer service skills
Documenting both customer concerns and solutions
Meeting or exceeding all managed metrics
Keeping your community safe and making a difference
This job might be an outstanding fit if you:
Are an ambitious customer focused individual
Have the ability to handle stressful customer interactions
Have one year of Call Center, Sales, or leadership experience
Have strong computer skills with dual monitor experience preferred
Display excellent verbal and written communication skills plus problem-solving skills
Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs
Are be able to work from home with internet in a quiet area
Have your computer connected to the internet via an Ethernet cable (not Wi-Fi)
Equal Opportunity Employer
It is and will continue to be the policy of WORK OUT WORLD to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.
$20k-29k yearly est. 60d+ ago
Telehealth Registered Dietitian
Fiton Health 4.1
Philadelphia, PA jobs
About FitOn
FitOn is a market leader in virtual healthcare, connecting 20+ million consumers, 19,000+ employers, and innovative health plans with personalized care and health and wellness experiences. As part of our team, you'll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and have fun doing it.
Position Summary
We are seeking a compassionate, Registered Dietitian (RD/RDN) to join our virtual care team on a fully remote, PRN (as needed basis). In this role, you will provide high quality, culturally competent nutrition counseling to patients across the Northeast. The ideal candidate is patient-centered, detail oriented, and experienced in providing virtual care through secure telehealth platforms. This position offers flexibility, a low-time commitment (approximately 3-5 hours per week to start, with opportunity for significant growth), and the opportunity to make a meaningful impact in the lives of patients. The ideal candidate has certifications in multiple (2+) states across the United States. States in the Northeast United States, strongly preferred.
Compensation
This position is a 1099 contractor position, and will be paid on a per-visit/per-hour basis.
Key Responsibilities:
Conduct comprehensive nutritional assessments and develop individualized care plans based on evidence based guidelines.
Provide medical nutrition therapy for a range of chronic and acute conditions, via one-on-one sessions.
Maintain accurate and timely clinical documentation using the designated electronic health record (EHR) system.
Coordinate care and communicate effectively with referring physicians, care coordinators, and other interdisciplinary team members.
Educate patients on healthy eating habits, lifestyle changes, and nutrition-related disease management in a virtual setting.
Create and implement targeted nutrition programs for various populations, including those managing diabetes, heart disease, or pursuing athletic performance goals.
Ensure compliance with both state and federal regulations, including proper coding and documentation
Support ongoing quality improvement initiatives and participate in team training or case reviews as needed.
Uphold professional, confidentiality, and HIPAA compliance at all times.
Qualifications:
Active certification by the Commission on Dietetic Registration (CDR).
MUST hold current CDR credential to practice as a Registered Dietitian (RD/RDN) in multiple states
Proof of active professional liability insurance coverage.
Current enrollment with other (2) major insurance payors or medicare advantage plans is a plus.
Proficiency with electronic health record (EHR) systems.
Prior experience in virtual health or telehealth nutrition counseling is preferred but not required.
Candidates must successfully pass a background check and maintain good standing with the applicable state(s) board.
Location
Remote, must be located in the United States.
$47k-61k yearly est. Auto-Apply 21d ago
Manager Patient Access
Ensemble Health Partners 4.0
Wyomissing, PA jobs
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $63,100 - $78,875/yr based on experience
***This position is an on-site role, and candidates must be able to work on-site at the hospital ****
The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.
Job Responsibilities:
Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service. Additionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
Develops and manages departmental staffing needs. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. Coordinates employee work schedules to provide adequate daily staffing coverage.
Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient. Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
Assists in the development of dyad-reporting patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
Performs other duties as assigned.
Employment Qualifications:
Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Preferred Education:
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Experience we Love:
Minimum 2 - 3 year's management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
EEOC - Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
$63.1k-78.9k yearly Auto-Apply 60d+ ago
Collections Specialist
Vital Care Infusion Services 4.8
Pittsburgh, PA jobs
Recognized as a “Best Place to Work Modern Healthcare” - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer:
Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.
Job Summary:
Perform duties to collect Home Infusion claims, focusing on accuracy, timeliness, and adherence to processes to reduce denial rate, DSO, and bad debt. Recognize additional revenue opportunities and improve collection rates; perform revenue cycle collection duties within standard or accepted practice limits.
Position is 100% remote
Duties/Responsibilities:
Review claims with outstanding balances and identifies actions to successfully collect revenues. Follow up with insurers and patients to collect outstanding balances in an environment focused on building enduring customer and business relationships. Utilize Payer Portals via the internet for claim disposition.
Review documents received including Explanations of Benefits (EOBs), Remittance Advices (RAs), and other documents indicating denials or claims acceptance. Identify reasons for denials, take required corrective action, and take ownership of claims through to timely, successful collection.
Analyze denials, identify trends, and recommend process improvement opportunities that will result in DSO reduction, superior collection rate, intervals reduced bad debt and simplified processes that are responsive to the requirements of specific payers.
Identify payor requirements for submittal of appeals for denied claims. Verify insurance information with patients, order medical records, review original claim coding, compile other validating documentation required, and submit appeals in keeping with payor requirements and VCI processes.
Communicate effectively with franchise partners and other VCI departments regarding the status of collections. Resolve payer issues/concerns timely.
Document case activity, communications, and correspondence in the computer system to ensure completeness and accuracy of account activity and actions are taken to resolve outstanding claims issues. Schedule follow-ups in required intervals.
Investigate and verify benefits for pharmacy and medical third-party claims.
Communicate billing problems found during collection process as to avoid the same issues in the future.
Communicate financial obligation information with patients so that they have a clear understanding of all costs of therapy prior to starting service.
Contribute medical billing expertise to the design of training and knowledge transfer programs, materials, policies, and procedures to improve the efficiency and effectiveness of the RCM team. Assist with the processing of online adjudication of collection issues and nurse billing as assigned.
Perform other related duties as assigned.
Required Skills/Abilities:
Excellent communications skills; listening, speaking, understanding, and writing English while influencing patients, caregivers, payer representatives, and others, answering questions, and advancing reimbursement and collection efforts.
Proven understanding of processes, systems, and techniques to ensure successful billing and collection working with all payer types.
Proven ability to identify gaps and problems from the review of documentation, determine lasting solutions, make effective decisions, and take necessary corrective action.
Strong organization skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
Proven knowledge and skill in the utilization of MS Office suite of software and pharmacy applications.
Ability to complete job duties in a designated workspace outside the dedicated RCM location
Disciplined work ethic with ability to work remotely with minimum direct supervision, to effectively meet production and collection targets.
Education and Experience:
2-5 years home infusion billing and/or collections experience required.
High School Diploma and additional specialized training in intake, pharmacy/medical billing, and/or collections.
Previous remote work environment is a plus but not required.
Detailed oriented with post-billing and post-payment investigative experience preferred.
Physical Requirements:
Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
Keyboarding: Frequent use of a keyboard for typing and data entry.
Reaching: Occasionally reaching for items such as files, documents, or office supplies.
Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify. This position is full-time. #LI-remote
$36k-53k yearly est. 4d ago
Home Care Coordinator
America's Home Health-Pittsburgh 4.2
Indiana, PA jobs
Job Description
America's Home Health Services is seeking a motivated and organized Home Care Coordinator to join our growing team. This is a remote position supporting daily operations and ensuring high-quality service for our patients and caregivers.
Key Responsibilities
Answer and manage all incoming phone calls in a professional and timely manner
Assist the team in meeting weekly and monthly performance goals
Accurately enter and maintain new patient information in internal systems
Verify employee visits for payroll processing on a weekly basis
Create, manage, and adjust caregiver and patient schedules
Effectively multitask in a fast-paced, deadline-driven environment
Collaborate closely with the recruitment team to support office staffing needs
Participate in occasional travel as business needs require
Qualifications
Strong organizational and time-management skills
Excellent communication and customer service abilities
Ability to work independently in a remote environment
Proficiency with scheduling systems and data entry (home health experience a plus)
Detail-oriented with the ability to manage multiple priorities
Benefits
Health, dental, and vision insurance
Retirement savings program
11 paid holidays
Generous PTO package
Monthly bonus incentives
Apply today and start your career with America's Home Health Services, where we are committed to quality care and professional growth.
America's Home Health Services is an Equal Opportunity Employer (EEO).
$29k-40k yearly est. 5d ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Philadelphia, PA jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
$56k-67k yearly est. Easy Apply 3d ago
Learn more about East Liberty Family Health Care Center jobs