Eye Health Services jobs in Portland, OR - 28 jobs

The Contact Lens Coordinator is responsible for processing contact lens orders and scheduling follow up appointments. Located in EyeHealth Northwest's centralized scheduling and triage center in Milwaukie, Oregon, the Contact Lens Coordinator is a key communication bridge between our patients and providers, ensuring that contact lenses are ordered, billed, and shipped to patients quickly and accurately. The Contact Lens Coordinator is also expected to schedule follow-up appointments, answer questions, verify insurance benefits, process payments, and resolve patient concerns, escalating to managers and providers as necessary. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Assist patients with placing contact lens orders and answer any questions with tact and courtesy. Verify prescription details with the appropriate providers to ensure accuracy of orders. Bill and process payments for contact lens orders and ensure timely delivery to patients through proactive communication and follow-through. Assist patients with forms and ensure all patient information is accurate and updated in our records, including personal information, insurance coverage, medical data, etc. Verify insurance benefits and answer patient questions regarding fees, copayments, and insurance coverage, escalating questions as appropriate. Schedule follow up contact lens appointments as needed. Perform cashier duties by following established procedures for processing and recording payments. Accurately total visit charges, review charge slips for correct information, take payments, and balance and verify cash journal daily. Demonstrate team values through cooperation and consideration of coworkers, foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs, and interact with tact, courtesy, and diplomacy. Effectively communicate with patients, coworkers and doctors by sharing information appropriately and completing the communication circle with follow-up as needed. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by company policy and OSHA requirements. Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions May respond to or escalate other patient portal messages as needed to ensure great patient service. Assist with triage and scheduling calls as needed. Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. Minimum of one year experience preferred. An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills and Abilities Outstanding phone etiquette and written communication skills. Must be highly organized, self-motivated, and able to multi-task with a high degree of accuracy. Strong interpersonal skills with a genuine desire to help people. Ability to work cooperatively and interact in a professional and respectful manner with physicians, staff, vendors and patients at all times. Ability to address patient or customer complaints and resolve problems. Skill in assisting all patients and customers with dignity and respect. High degree of trustworthiness and ability to maintain strict confidentiality. Basic math skills required, with previous experience processing payments preferred. Basic computer skills required, with experience in healthcare management systems or patient portals preferred. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Knowledge and understanding of opticianry terminology preferred. Physical Demands / Work Environment Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Manual/finger dexterity as necessary to perform daily job duties. Frequently required to sit for extended periods of time. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Salem Hospital is the North Shore's largest healthcare provider and one of its largest employers. We offer comprehensive care and a commitment to exceptional quality, safety and kindness. As a member of Mass General Brigham, founded by Brigham and Women's Hospital and Mass General Hospital, we provide North Shore patients with access to some of the most talented sub-specialists in the world through clinical collaborations. Our Emergency Department is located at 3 Dove Avenue, Salem, MA 01970, on the campus of Salem Hospital. The ED has 65 private patient bays, a dedicated waiting room for our pediatric patients, and dedicated space for our behavioral health patients. We provide both adult and pediatric emergency care. We are a Level III Trauma Center, a highest-ranked Stroke Center, and the first hospital on the North Shore to offer advanced care for sexual assault patients. Adjacent and integrated into the ED is the 120-bed Epstein Center for Behavioral Health, with dedicated floors for adults, children and seniors. We have also recently opened a brand-new Medical Observation Unit which has allowed for expanded patient access within the ED and hospital. We are looking for a seasoned per diem PA for as-need, rotating shift coverage. The shifts are 12-hours in duration. Potential coverage needed for weekends and holidays as well. Our PAs work under the supervision and direction of our supervising physicians to ensure high quality, safe and timely care for patients with various chief complaints. The PA team manages very sick patients, handles various high acuity procedures, and performs medical screening examinations in order to stabilize and treat those seeking services from the Emergency Room. The PA may assume care for patients of all ages within the scope of their professional practice guidelines and may support all areas of the department including working up to 50% of their scheduled shifts in the Medical Observation Unit where they will be primarily responsible for admission orders, rounding on patients, overseeing the adult mental health unit, and for writing daily progress and disposition notes. The PAs also respond to any acute issues that arise during the patients stay, follow up on results, and determine if patients should be admitted or discharged. Job Summary The Physician Assistant (PA) is a licensed provider. The PA is responsible for the assessment and management of various populations of patients, medical and/or surgical, including diagnostic and therapeutic interventions, development of appropriate plans of care and ongoing evaluation. May also perform additional duties, such as precepting a small group of learners. Does this position require Patient Care? Yes Essential Functions -Provides direct care, counseling, and teaching to a designated patient population in the ambulatory, inpatient, operative, and/or procedural setting. -Performs complete histories and physical examinations. -Orders, interprets, and evaluates appropriate laboratory and diagnostic tests. -Develops appropriate plans of care and follow-up based on the outcomes of diagnostic, laboratory, and physical examination findings. -Orders medications and writes prescriptions according to organizational and regulatory policies and procedures. -Consistently provides high quality and timely documentation including admission and progress notes, procedure notes, operative notes and discharge summaries. -Performs bedside procedures as are appropriate to the patient population. Qualifications Education Master's Degree Physician Assistant required Can this role accept experience in lieu of a degree? No Licenses and Credentials Physician Assistant [State License] - Generic - HR Only required Experience 2 years of experience as a PA required Knowledge, Skills and Abilities - Skilled in taking medical histories to assess medical condition and interpret findings. - Ability to maintain quality control standards. - Ability to react calmly and effectively in emergency situations. - Ability to interpret, adapt and apply guidelines and procedures. - Ability to communicate clearly and establish/maintain effective working relationships with patients, medical staff and the public. Additional Job Details (if applicable) Remote Type Onsite Work Location Pay Range $120,390.40 - $170,456.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Act as first point of contact for patients in the clinic. Greet and check patients into the clinic. Assist and direct patients to appropriate areas and respond to questions from the patient and/or patient's family. Confirm, prepare, and process patient information for appointments. Process payment for services, and check patients out of the clinic. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," representing EHN in a professional manner at all times. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities * Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive, and responsive; present a professional and respectful demeanor at all times. * Efficiently manage patient flow into and/or out of the clinic in a manner that minimized patient wait times. * Assist patient with forms and ensure all patient information is accurate and updated in our records, including personal information, insurance coverage and carrier, and primary physician. * Answer patient questions regarding appointments, fees, copayments, and services provided; escalate questions as appropriate. * Collect co-payments and verify referrals. * Maintain a neat, clean, and orderly reception and waiting room area. * Perform cashier duties by following established procedures for processing and recording payments; accurately total visit charges, reviews charge slips for correct information, takes payments, balances, and verifies and post daily batch and verify end of the day Instamed totals. * Follow established procedures for checking patients into the clinic, processing payments, and checking patients out of the clinic. * Follow established procedures for fee tickets, including alphabetizing tickets and assessments and scanning to Bookkeeping at the appropriate time. * Adhere to established clinic protocols for opening and closing the clinic depending on your shift. This includes, but is not limited to, arriving before the first patient of the day, or staying until the last patient leaves, unlocking or locking all the doors, turning off or setting the alarm. * Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. * Effectively communicate with patients, coworkers, and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions * Duties may focus on any one or combination of the following: admit/check-in, check-out, cashier. * Duties may focus on coordinating appointments and paperwork. * May assist with Scheduler function as needed. * Order clinic supplies as needed. * Contact no shows and set up recalls. * Verify vision insurance authorizations. * Same day OHP Verification. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall, including but not limited to insurance eligibility, scanning, collecting contact lens fees, or ordering contacts. Physical Demands / Work Environment * Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment. * Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. * Manual/finger dexterity as necessary to perform daily job duties. * Frequently required to stand and/or walk for short periods of time throughout shift. * Occasionally required to stand and/or walk for extended periods of time. * Occasionally required to sit for extended periods of time. * Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform diagnostic testing of patients' visual field and ocular system. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Level I Opens and prepares testing rooms for the day. Ensures work area is clean, orderly, and properly prepped for patients throughout the day. Assists with patient flow throughout the office. Reviews patient chart to ensure completeness and accuracy for as required by medical standards and by government regulation. Communicate with patients in a professional and courteous manner; introduce self and explain role to the patient and/or the patient's family; prepare patient for testing and inform the patient of the purpose of all tests to be performed and how the patient may be affected during those tests. Tests ocular functions, including visual acuity and visual fields. Performs and is proficient in visual fields testing using Goldmann and/or Humphrey Visual Field Analyzer. Performs and is proficient in Ocular Coherence Tomography (OCT). Takes measurements of the optic nerve/nerve fiber layer through GDX, HRT, and/or OCT. Cleans and maintains equipment in good working condition; performs minor repairs and adjustments as needed. Performs testing required by exam type, patient complaint, history, and orders. Uses correct charting; enters correct diagnosis code into testing template, including systemic reason for dx code Z79.899 and ensures the correct patient is being tested. Determines trial lens calculation. Able to understand the reliability of the test performed (false positive or negative) Able to perform different types of tests, such as: Disability DMV Glaucoma Ptosis Able to ensure information is going to DICOM and Forum Assists with patient education. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy, and diplomacy. Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by company policy and OSHA requirements. Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Level II Proficiency in Level I duties and responsibilities. Able to perform additional testing or in other areas, such as VFs and Ascans or VFs and CL Tech duties. Able to fill in as an Ophthalmic Technician or Scribe. Secondary Functions Take and record patient medical histories. Prepare patient for examinations. Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. A minimum of one (1) years' experience preferred. Experience and/or training in the following: Lensometry, visual acuity testing, pupil evaluations, EOMS, ACT/NPC/NPA, gross confrontational field testing, Amsler Grid, color grid, Titmus, Schirmers. An equivalent combination of experience, training and certification that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Knowledge of ocular diseases and systemic diseases affecting the eye. Knowledge of intricate refractive and optical measuring devices, and other equipment and instrumentation used to perform required job functions. Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye. Strong organizational and interpersonal skills. Knowledge of CPT & ICD-9 coding procedures. Must possess strong math skills with ability to calculate geometry and algebra equations. Knowledge and understanding of ophthalmic terminology. Ability to analyze information and use logic to resolve issues and problems. Ability to use good judgment and make sound decisions. Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors, and patients always. Ability to assist all patients with dignity and respect. Ability to communicate clearly and concisely, both orally and in writing. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general medical office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment; some work is performed in dimmed lighting. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Doctor of optometry, providing primary vision care for our large and growing patient base. Perform eye exams to diagnose vision problems and eye disease. Opportunities for care of pediatric, complex contact lens, low-vision medical, and surgically comanaged patients. Technician support, training (e.g. complex CL), continuing education, professional fees reimbursement and, periodic in-house CME programs provided. Incentive bonus. Leadership Work with and lead a team, including technician and CL technician; coordinate with clinic operations manager and Chief Operations Officer. Primary Duties and Responsibilities * Communicate with patients and team members in a professional manner. * Perform routine vision exams and provide prescriptions for glasses and contact lens. * Perform comprehensive medical eye exams and advanced diagnostic testing as needed. * Educate patients on diagnoses, treatment plans, and follow-up care. * Accurately and promptly document all patient interactions in the EMR system. * Bill for all services provided including contact lens fittings. * Provide postoperative care for surgical patients. * Work collaboratively with ophthalmologists and optometrists in a team-oriented and patient focused setting. * Participate in continuing education and professional development opportunities. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adherent to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Accompany the physician during patient exams and transcribe exam notes as dictated by physician into the electronic medical records system. Work to ensure an accurate and complete medical record for each patient and help facilitate patient flow. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities * Prepares appropriate equipment for each exam if needed. * Assists physician during patient exam by transcribing comprehensive notes relating to: * History * Personal information * Medical condition * Physician's assessment * Diagnostic findings * Lab and test results * Consultations with other providers * History of present illness * Chief complaint including all symptoms and diagnosis. * Updates medication module * Able to process cultures and enter Alerts as needed. * Documents all procedures performed by the physician. * List all proper diagnosis and symptoms as well as follow-up instructions and prescriptions as instructed by the physician. * Follows up to implement the physician's instructions for patient care/treatment: * Starts the surgery template. * Tasks and transfers relevant information to the surgery scheduler, Special Testing, or other group for follow up. * Electronically sends prescriptions. * Prints and provide paper prescriptions, optical and CL prescriptions and patient education. * Makes 1-year diabetic exam or other follow up appointments while the patient is in the room if provider requests. * Prints and mail physician and patient correspondence. * Ensures exam notes and other documentation in EHR are clear, accurate and complete. * Helps to maintain cleanliness and orderliness of exam rooms during the workday. * Assists with patient flow throughout the office. * Assist with exams and procedures as instructed, such as instilling drops and performing AR as needed. * Follow up and complete all related paperwork, i.e., ensure the fee tickets are appropriately marked and delivered to the front desk; ensure that the faxes sent from EHR have been sent, get the patient scheduled for next visit. * Complete referrals to outside providers * Walks the patient to the optical desk to obtain their prescription or to the front desk to make additional follow up appointments as needed. * Assists provider with other correspondence or communication as needed (notifying patients of normal lab/radiology results, return calls as requested by patients, sends Tasks to Surgery Coordinator or Special Testing, etc.) * Effectively communicates with patients, coworkers, and doctors; shares information appropriately and completes the communication circle with follow-up as needed; communicates in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA. Secondary Functions * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Provide World Class customer service to our patients by providing product information and assisting them in selecting the right eyeglasses to fit their visual needs and lifestyle. Generate sales by promoting products and services. Perform work with a focus on effective communication with the patient, coworkers and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," representing EHN in a professional manner at all times. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities * Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive and responsive; present a professional and respectful demeanor at all times. * Assess optical needs of patients; analyze and interpret prescriptions written by ophthalmologists or optometrists. * Assist patients with eyeglass selection after considering their prescription, occupation, habits, and facial features; make recommendations on eyeglass frames, lenses, and lens coatings. * Customize the fit of glasses by adjusting the frames and taking accurate measurements. * Fix, adjust, and refit broken frames. * Generate sales of eyeglasses and accessories by educating patients and making recommendations. * Educate patients on products and services available, including name brands and the variety of materials available. * Provide instructions to patients regarding adapting to, wearing, and caring for eyeglasses. * Process paperwork such as inventory and sales tracking, work orders and patient insurance information; maintain records on patients' prescriptions, work orders, and payments. * Prepare work orders that provide laboratory technicians the information necessary to grind and insert lenses into a frame, including prescriptions for lenses and information on their size, material, color, and style. * Troubleshoot and resolve basic optical problems. * Coordinate work with coworkers, including lab technicians to ensure services and products are appropriate and performed in an efficient, timely and accurate manner. * Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. * Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA. Level II * Proficiency in Level I duties and responsibilities. * Maintain current American Board of Opticianry (ABO) Certification. * Use strong knowledge of technical concepts in opticianry to maintain minimal re-do rates. * Use advanced knowledge of optical theory to address and solve complex optical problems. * Mentor and assist Level I opticians and Opticians-in-Training as needed. Secondary Functions * Answer incoming phone calls. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Perform the full spectrum of technician responsibilities, working in collaboration with coworkers and the physician. Provide technical skills and assistance in the evaluation of patients' ocular system. Perform diagnostic tests. Provide patient education and respond to questions from the patient and/or patient's family. Perform work with a focus on effective communication with the patient, coworkers and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” representing EHN in a professional manner at all times. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Communicate with patients in a professional and courteous manner; introduce self and explain role to the patient and/or the patient's family; acquaint patient with clinic procedures, and inform the patient of the purpose of all tests to be performed and how the patient may be affected during those tests. Obtain medical and family histories, including ocular and systemic history and chief complaint and HPI Prepare patients for examinations. Perform diagnostic tests that help ensure the accurate diagnosis and treatment of a diseased eye. Take anatomical and functional ocular measurements of the eye and surrounding tissue. Test ocular functions, including visual acuity and visual fields; perform refractions as directed by physician. Ensure work area and exam rooms are clean, orderly and properly prepped for patients. May scribe as required by provider. Reviews patient chart to ensure completeness and accuracy for as required by medical standards and by government regulation. Clean and maintain equipment and instrumentation in good working condition; perform minor repairs and adjustments as needed. Ensure that services and products are appropriate for meeting patient needs and work is performed in an efficient, timely and accurate manner. Administer topical ophthalmic drops and ointment under the direction of a physician. Assist with patient flow throughout the clinic. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPAA and OSHA. Level I Demonstrated ability and/or proficiency in the following: OCT, Lensometry, visual acuity testing, pupil evaluation, EOMS, ACT/NPC/NPA, gross confrontational field testing, Amsler Grid, color vision, titmus, basic contact lens knowledge-movement, condition (as required), visual field testing-Humphrey and/or Goldman (as required and/or as assigned to Special Testing Technician) Level II Proficiency in Level I duties and responsibilities. Take and record vital signs including pulse and blood pressure. Basic pharmacology knowledge and refilling medications through EHR or by phone Manage Inbox tasks and Patient Portal messages Perform applanation tonometry and angle checking Confidence in at least two Basic Procedures: OCT, topography, Schirmer testing, manual keratometry, basic contact lens evaluations, autoclave, HVF, GVF, prepping patients for injection, or setting up a B-scan/laser for a provider. Level III Proficiency in Levels I & II duties and responsibilities. Current Ophthalmic Technician Certification (COT) Submit complex medication refills and maintain broad pharmacology knowledge. Review and confirm prior authorizations. Grasp of general triage concepts. Proficiency in at least one subspecialty Ability to float to any subspecialty Confident in at least four Basic Procedures: OCT, topography, Schirmer testing, manual keratometry, basic contact lens evaluations, autoclave, HVF, GVF, prepping patients for injection, or setting up a B-scan/laser for a provider. Confident in at least two Advanced Procedures: Fundus photography, flourescein angiography, retinoscopy, immersion A-scan, pentacam, IOL Master/Lenstar, setting up pneumatic/cryo, or assisting for minor surgery. Level IV Proficiency in Levels I-III duties and responsibilities. Proficiency in at least two subspecialties. Assist with training and mentoring new technicians. Confident in at least three Advanced Procedures: Fundus photography, flourescein angiography, retinoscopy, immersion A-scan, pentacam, IOL Master/Lenstar, setting up pneumatic/cryo, or assisting for minor surgery. The above skill levels are intended for management guidelines. Manager will also consider initiative, consistent follow-up, follow through and proficiency at managing flow of clinic when assessing levels. Some requirements may vary between locations depending on physician preferences and equipment used. Secondary Functions: Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. Must have Ophthalmic Assistant (COA) certification or have the ability to obtain certification within 12 months of being hired; must be able to complete the Home Study Course for certification within 90 days of being hired. A minimum of one (1) year experience preferred. An equivalent combination of experience, training and certification that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills and Abilities Solid computer skills with proficiency in the use of Electronic Medical Records systems; experience with NextGen preferred. Ability to type a minimum of 60 wpm. Knowledge of ocular diseases and systemic diseases affecting the eye. Knowledge of intricate refractive and optical measuring devices, and other equipment and instrumentation used to perform required job functions. Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye. Strong organizational and interpersonal skills. Knowledge of CPT & ICD-10 coding procedures. Must possess strong math skills with ability to calculate geometry and algebra equations. Knowledge and understanding of ophthalmic terminology. Ability to analyze information and use logic to resolve issues and problems. Ability to use good judgment and make sound decisions. Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors and patients at all times. Ability to assist all patients with dignity and respect. Ability to communicate clearly and concisely, both orally and in writing. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general medical office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment; some work is performed in dimmed lighting. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Under the direction of the ASC Director, Administrator, or RN, the ASC LPN is responsible for providing safe, quality nursing care for surgery patients through the surgery continuum. Responsibilities include: implement and coordinate patient care from admission to discharge; assist ophthalmologists in laser procedures; observe and document the patient's condition; represents EHN in a professional, friendly manner at all times. Supervisory Responsibilities This position does not have direct reports but assists in the supervision of others in the provision of patient care, providing direction, guidance, and training to non-licensed staff. Primary Duties and Responsibilities Provide nursing care to designated surgery patients through all stages of the surgery continuum; ensure provision of patient care in an organized and timely manner. Utilize nursing care standards when implementing patient care. Interview patients before admission, assessing and obtaining history and laboratory work. Prepare patients physically and emotionally for surgery through in-person and/or telephone interview, physical assessment, and education. Initiate and provide patient and family education; assess learning needs according to the patient's level of understanding and readiness to learn. Apply appropriate age-specific competencies in providing care; demonstrate an understanding of each patient's cognitive, physical, psychological, emotional, and chronological maturity in assessments, treatment, and care. Ensure patient understanding of post-operative instructions; prepare patients to care for themselves. Verify identity of surgery patients and eye that surgery will be performed on prior to commencement of procedure. Verify surgeon's consent with surgery center's consent form. Serve as a patient advocate by ensuring the patient's comfort and safety; observe and document the patient's condition; provide accurate, timely and effective communication regarding the patient's condition to ASC Director, RN, ophthalmologists, surgical staff, anesthesia provider, and administrative staff as appropriate. Create and maintain a sterile environment when acting in a surgical scrub role. Assist in escorting / transporting patients between preoperative, OR and postoperative areas. Ensure that supplies are ready for use; inventory and restock supplies as needed. Ensures that optical and surgical instruments and equipment are properly maintained in good working condition, report defective or non-functioning equipment. Safely carry out physician orders accurately and timely, documenting all activities. Ensure a safe and healthy environment for all patients and staff; protect all patients by identifying safety hazards such as electrical and equipment, taking particular care with sedated and anesthetized patients. Attend in-service programs as required. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by OSHA, and apply all required safety precautions, including personal protective equipment (PPE). Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) Current LPN Licensure in good standing in the State of Oregon. Current BLS Certification. Current ACLS Certification preferred. Other certification as deemed appropriate and necessary by the ASC Director or Administrator. Experience acquired from Accredited School of Nursing. Minimum of one (1) year experience preferred; or an equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills and Abilities Knowledge of principles, practices, and processes for providing quality nursing care, including meeting quality standards for nursing services. Knowledge of Federal and State laws, and other regulatory requirements governing nursing practices. Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties. Ability to communicate clearly and concisely, both orally and in writing. Ability to prioritize and multi-task; must be organized and flexible to change course of work as circumstances dictate and be effectively responsive in emergency situations. Expertise in safety principles, asepsis, sterile technique, and universal precautions. Knowledge to provide direct care and educate and orient families and staff. Ability to complete mathematical calculation, i.e., addition, subtraction, multiplication, division, equivalencies. Knowledge of and ability to operate and troubleshoot a variety of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Ability to react calmly and effectively in busy or emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Physical Demands / Work Environment Manual/finger dexterity as necessary to perform daily job duties. Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens. Frequently required to stand and/or walk for extended periods of time. Occasionally required to sit for extended periods of time. Frequently required to reach with hands and arms; lift, push, pull and/or carry objects up to 50 pounds. Occasionally required to lift, push, pull and/or carry objects up to 50 pounds. Frequently required to bend, squat, stoop, or twist. Potential exposure to biohazardous materials, bodily fluids and bloodborne pathogens. Potential exposure to chemicals associated with a surgical/medical environment. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Perform diagnostic testing of patients' visual field and ocular system. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Level I * Opens and prepares testing rooms for the day. * Ensures work area is clean, orderly, and properly prepped for patients throughout the day. * Assists with patient flow throughout the office. * Reviews patient chart to ensure completeness and accuracy for as required by medical standards and by government regulation. * Communicate with patients in a professional and courteous manner; introduce self and explain role to the patient and/or the patient's family; prepare patient for testing and inform the patient of the purpose of all tests to be performed and how the patient may be affected during those tests. * Tests ocular functions, including visual acuity and visual fields. * Performs and is proficient in visual fields testing using Goldmann and/or Humphrey Visual Field Analyzer. * Performs and is proficient in Ocular Coherence Tomography (OCT). * Takes measurements of the optic nerve/nerve fiber layer through GDX, HRT, and/or OCT. * Cleans and maintains equipment in good working condition; performs minor repairs and adjustments as needed. * Performs testing required by exam type, patient complaint, history, and orders. * Uses correct charting; enters correct diagnosis code into testing template, including systemic reason for dx code Z79.899 and ensures the correct patient is being tested. * Determines trial lens calculation. * Able to understand the reliability of the test performed (false positive or negative) * Able to perform different types of tests, such as: * Disability * DMV * Glaucoma * Ptosis * Able to ensure information is going to DICOM and Forum * Assists with patient education. * Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy, and diplomacy. * Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Level II * Proficiency in Level I duties and responsibilities. * Able to perform additional testing or in other areas, such as VFs and Ascans or VFs and CL Tech duties. * Able to fill in as an Ophthalmic Technician or Scribe. Secondary Functions * Take and record patient medical histories. * Prepare patient for examinations. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Accompany the physician during patient exams and transcribe exam notes as dictated by physician into the electronic medical records system. Work to ensure an accurate and complete medical record for each patient and help facilitate patient flow. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Prepares appropriate equipment for each exam if needed. Assists physician during patient exam by transcribing comprehensive notes relating to: History Personal information Medical condition Physician's assessment Diagnostic findings Lab and test results Consultations with other providers History of present illness Chief complaint including all symptoms and diagnosis. Updates medication module Able to process cultures and enter Alerts as needed. Documents all procedures performed by the physician. List all proper diagnosis and symptoms as well as follow-up instructions and prescriptions as instructed by the physician. Follows up to implement the physician's instructions for patient care/treatment: Starts the surgery template. Tasks and transfers relevant information to the surgery scheduler, Special Testing, or other group for follow up. Electronically sends prescriptions. Prints and provide paper prescriptions, optical and CL prescriptions and patient education. Makes 1-year diabetic exam or other follow up appointments while the patient is in the room if provider requests. Prints and mail physician and patient correspondence. Ensures exam notes and other documentation in EHR are clear, accurate and complete. Helps to maintain cleanliness and orderliness of exam rooms during the workday. Assists with patient flow throughout the office. Assist with exams and procedures as instructed, such as instilling drops and performing AR as needed. Follow up and complete all related paperwork, i.e., ensure the fee tickets are appropriately marked and delivered to the front desk; ensure that the faxes sent from EHR have been sent, get the patient scheduled for next visit. Complete referrals to outside providers Walks the patient to the optical desk to obtain their prescription or to the front desk to make additional follow up appointments as needed. Assists provider with other correspondence or communication as needed (notifying patients of normal lab/radiology results, return calls as requested by patients, sends Tasks to Surgery Coordinator or Special Testing, etc.) Effectively communicates with patients, coworkers, and doctors; shares information appropriately and completes the communication circle with follow-up as needed; communicates in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA. Secondary Functions Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. Minimum of 6 months experience as a medical scribe preferred. A minimum of one (1) year experience preferred. An equivalent combination of experience, training and certification that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Knowledge of medical terminology as it relates to the anatomy and diseases of the eye. Strong written and verbal communication skills. Ability to actively listen. Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically correct English. Ability to spell proofread and edit written text. Keyboard proficiency (approximately 70 words per minute). Ability to operate a personal computer and related software applications. Strong attention to detail. Ability to problem solve under pressure. Ability to communicate and interact professionally with others. Understanding of and commitment to appropriate protection of confidential patient information. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general medical office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment; some work is performed in dimmed lighting. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for coordinating and scheduling patient surgeries and other procedures. Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Schedule, change, cancel, and confirm patient appointments for surgery and/or other procedures, coordinate work with Surgery Center or Hospital Staff, Primary Care Physician, and Insurance Provider. Gather from patient their information to make sure it is current and correct such as demographic information, insurance carrier and benefits as well as the primary care physician if needed. Schedule diagnostic testing that may be required to perform surgery; verify/obtain a referral/authorization as needed. Prepare and transfer patient information to the Surgery Center/Hospital as needed. Act as the resource to the patient to provide information to patients such as appointments, cost, and possible out of pockets expenses. Collect doctor portion payments for any non-covered procedures. Scan Surgery Fee tickets to bookkeeping and other documents needed to perform the surgery. Ensure that services and products are appropriate to meeting the patient needs and that work is performed in an efficient, timely, and accurate manner. Prep for providers particular surgery date; make sure referral/auth is in place, proper documents have been received to perform the surgery, make any changes to check-in times if needed, create fee tickets for surgery. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their job; interact with tact, courtesy, and diplomacy. Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Maintain a neat, clean, and orderly work area. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by company policy and OSHA requirements. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High School diploma or Equivalent Minimum of one year experience preferred. An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Must be computer literate with proficiency in Windows based programs. Knowledge and understanding of different types of insurance coverage and eligibility. Must be very organized with the ability to effectively prioritize duties. Strong interpersonal skills with a genuine desire to help and assist people. Ability to address patient complaints and effectively resolve problems. Must be detail oriented. Ability to communicate clearly and concisely, both orally and in writing Customer Service skill. Physical Demands / Work Environment Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to sit for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Doctor of optometry, providing primary vision care for our large and growing patient base. Perform eye exams to diagnose vision problems and eye disease. Opportunities for care of pediatric, complex contact lens, low-vision medical, and surgically comanaged patients. Technician support, training (e.g. complex CL), continuing education, professional fees reimbursement and, periodic in-house CME programs provided. Incentive bonus. Leadership Work with and lead a team, including technician and CL technician; coordinate with clinic operations manager and Chief Operations Officer. Primary Duties and Responsibilities Communicate with patients and team members in a professional manner. Perform routine vision exams and provide prescriptions for glasses and contact lens. Perform comprehensive medical eye exams and advanced diagnostic testing as needed. Educate patients on diagnoses, treatment plans, and follow-up care. Accurately and promptly document all patient interactions in the EMR system. Bill for all services provided including contact lens fittings. Provide postoperative care for surgical patients. Work collaboratively with ophthalmologists and optometrists in a team-oriented and patient focused setting. Participate in continuing education and professional development opportunities. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adherent to all safety standards as established by company policy and OSHA requirements. Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) A Doctor of Optometry and a current license, in good standing, in Oregon State. Necessary Knowledge, Skills, and Abilities Knowledge of devices, equipment and tools used in the examination of the eyes. Possess excellent communication skills. Possess excellent interpersonal and people management skills. Physical Demands / Work Environment Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated and moderately paced environment. Visual acuity is adequate to perform job duties, including reading information from printed sources and computer screens. Manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to sit for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Perform diagnostic testing of patients' visual field and ocular system. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Level I * Opens and prepares testing rooms for the day. * Ensures work area is clean, orderly, and properly prepped for patients throughout the day. * Assists with patient flow throughout the office. * Reviews patient chart to ensure completeness and accuracy for as required by medical standards and by government regulation. * Communicate with patients in a professional and courteous manner; introduce self and explain role to the patient and/or the patient's family; prepare patient for testing and inform the patient of the purpose of all tests to be performed and how the patient may be affected during those tests. * Tests ocular functions, including visual acuity and visual fields. * Performs and is proficient in visual fields testing using Goldmann and/or Humphrey Visual Field Analyzer. * Performs and is proficient in Ocular Coherence Tomography (OCT). * Takes measurements of the optic nerve/nerve fiber layer through GDX, HRT, and/or OCT. * Cleans and maintains equipment in good working condition; performs minor repairs and adjustments as needed. * Performs testing required by exam type, patient complaint, history, and orders. * Uses correct charting; enters correct diagnosis code into testing template, including systemic reason for dx code Z79.899 and ensures the correct patient is being tested. * Determines trial lens calculation. * Able to understand the reliability of the test performed (false positive or negative) * Able to perform different types of tests, such as: * Disability * DMV * Glaucoma * Ptosis * Able to ensure information is going to DICOM and Forum * Assists with patient education. * Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy, and diplomacy. * Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Level II * Proficiency in Level I duties and responsibilities. * Able to perform additional testing or in other areas, such as VFs and Ascans or VFs and CL Tech duties. * Able to fill in as an Ophthalmic Technician or Scribe. Secondary Functions * Take and record patient medical histories. * Prepare patient for examinations. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Provide world class customer service to our patients by providing product information and assisting them in selecting the right eyeglasses to fit their visual needs and lifestyle. Generate sales by promoting products and services. Perform work with a focus on effective communication with the patient, coworkers and the physician. Always represents EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive and responsive; present a professional and respectful demeanor at all times. Assess optical needs of patients; analyze and interpret prescriptions written by ophthalmologists or optometrists. Assist patients with eyeglass selection after considering their prescription, occupation, habits, and facial features; make recommendations on eyeglass frames, lenses, and lens coatings. Customize the fit of glasses by adjusting the frames and taking accurate measurements. Fix, adjust, and refit broken frames. Generate sales of eyeglasses and accessories by educating patients and making recommendations. Educate patients on products and services available, including name brands and the variety of materials available. Provide instructions to patients regarding adapting to, wearing, and caring for eyeglasses. Process paperwork such as inventory and sales tracking, work orders and patient insurance information; maintain records on patients' prescriptions, work orders, and payments. Prepare work orders that provide laboratory technicians the information necessary to grind and insert lenses into a frame, including prescriptions for lenses and information on their size, material, color, and style. Coordinate work with coworkers, including lab technicians to ensure services and products are appropriate and performed in an efficient, timely and accurate manner. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA. Secondary Functions Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. Minimum of one year experience preferred. American Board of Opticianry (ABO) certification required or the ability to acquire within 12 months of employment. An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Must be computer literate. Must possess basic math skills. Knowledge and understanding of optical terminology. Ability to keep current and maintain knowledge base of products and services available to patients. Strong interpersonal skills with a genuine desire to help people. Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors and patients at all times. Ability to address patient complaints and resolve problems; ability to define problems, collect data, establish facts, and draw valid conclusions. Skill in handing difficult patients successfully and respectfully. Ability to communicate clearly and concisely, both orally and in writing. Must be detail oriented. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Occasionally required to sit for extended periods of time. Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds. Frequently required to sit for extended periods of time. Frequent and/or continuous talking. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Under the direction of the ASC Director, Administrator, or RN, the ASC LPN is responsible for providing safe, quality nursing care for surgery patients through the surgery continuum. Responsibilities include: implement and coordinate patient care from admission to discharge; assist ophthalmologists in laser procedures; observe and document the patient's condition; represents EHN in a professional, friendly manner at all times. Supervisory Responsibilities This position does not have direct reports but assists in the supervision of others in the provision of patient care, providing direction, guidance, and training to non-licensed staff. Primary Duties and Responsibilities * Provide nursing care to designated surgery patients through all stages of the surgery continuum; ensure provision of patient care in an organized and timely manner. * Utilize nursing care standards when implementing patient care. * Interview patients before admission, assessing and obtaining history and laboratory work. * Prepare patients physically and emotionally for surgery through in-person and/or telephone interview, physical assessment, and education. * Initiate and provide patient and family education; assess learning needs according to the patient's level of understanding and readiness to learn. * Apply appropriate age-specific competencies in providing care; demonstrate an understanding of each patient's cognitive, physical, psychological, emotional, and chronological maturity in assessments, treatment, and care. * Ensure patient understanding of post-operative instructions; prepare patients to care for themselves. * Verify identity of surgery patients and eye that surgery will be performed on prior to commencement of procedure. * Verify surgeon's consent with surgery center's consent form. * Serve as a patient advocate by ensuring the patient's comfort and safety; observe and document the patient's condition; provide accurate, timely and effective communication regarding the patient's condition to ASC Director, RN, ophthalmologists, surgical staff, anesthesia provider, and administrative staff as appropriate. * Create and maintain a sterile environment when acting in a surgical scrub role. * Assist in escorting / transporting patients between preoperative, OR and postoperative areas. * Ensure that supplies are ready for use; inventory and restock supplies as needed. * Ensures that optical and surgical instruments and equipment are properly maintained in good working condition, report defective or non-functioning equipment. * Safely carry out physician orders accurately and timely, documenting all activities. * Ensure a safe and healthy environment for all patients and staff; protect all patients by identifying safety hazards such as electrical and equipment, taking particular care with sedated and anesthetized patients. * Attend in-service programs as required. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by OSHA, and apply all required safety precautions, including personal protective equipment (PPE). * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

The Contact Lens Coordinator is responsible for processing contact lens orders and scheduling follow up appointments. Located in EyeHealth Northwest's centralized scheduling and triage center in Milwaukie, Oregon, the Contact Lens Coordinator is a key communication bridge between our patients and providers, ensuring that contact lenses are ordered, billed, and shipped to patients quickly and accurately. The Contact Lens Coordinator is also expected to schedule follow-up appointments, answer questions, verify insurance benefits, process payments, and resolve patient concerns, escalating to managers and providers as necessary. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities * Assist patients with placing contact lens orders and answer any questions with tact and courtesy. * Verify prescription details with the appropriate providers to ensure accuracy of orders. * Bill and process payments for contact lens orders and ensure timely delivery to patients through proactive communication and follow-through. * Assist patients with forms and ensure all patient information is accurate and updated in our records, including personal information, insurance coverage, medical data, etc. * Verify insurance benefits and answer patient questions regarding fees, copayments, and insurance coverage, escalating questions as appropriate. * Schedule follow up contact lens appointments as needed. * Perform cashier duties by following established procedures for processing and recording payments. Accurately total visit charges, review charge slips for correct information, take payments, and balance and verify cash journal daily. * Demonstrate team values through cooperation and consideration of coworkers, foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs, and interact with tact, courtesy, and diplomacy. * Effectively communicate with patients, coworkers and doctors by sharing information appropriately and completing the communication circle with follow-up as needed. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions * May respond to or escalate other patient portal messages as needed to ensure great patient service. * Assist with triage and scheduling calls as needed. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Perform diagnostic testing of patients' visual field and ocular system. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities Level I Opens and prepares testing rooms for the day. Ensures work area is clean, orderly, and properly prepped for patients throughout the day. Assists with patient flow throughout the office. Reviews patient chart to ensure completeness and accuracy for as required by medical standards and by government regulation. Communicate with patients in a professional and courteous manner; introduce self and explain role to the patient and/or the patient's family; prepare patient for testing and inform the patient of the purpose of all tests to be performed and how the patient may be affected during those tests. Tests ocular functions, including visual acuity and visual fields. Performs and is proficient in visual fields testing using Goldmann and/or Humphrey Visual Field Analyzer. Performs and is proficient in Ocular Coherence Tomography (OCT). Takes measurements of the optic nerve/nerve fiber layer through GDX, HRT, and/or OCT. Cleans and maintains equipment in good working condition; performs minor repairs and adjustments as needed. Performs testing required by exam type, patient complaint, history, and orders. Uses correct charting; enters correct diagnosis code into testing template, including systemic reason for dx code Z79.899 and ensures the correct patient is being tested. Determines trial lens calculation. Able to understand the reliability of the test performed (false positive or negative) Able to perform different types of tests, such as: Disability DMV Glaucoma Ptosis Able to ensure information is going to DICOM and Forum Assists with patient education. Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their jobs; interact with tact, courtesy, and diplomacy. Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. Adhere to all safety standards as established by company policy and OSHA requirements. Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Level II Proficiency in Level I duties and responsibilities. Able to perform additional testing or in other areas, such as VFs and Ascans or VFs and CL Tech duties. Able to fill in as an Ophthalmic Technician or Scribe. Secondary Functions Take and record patient medical histories. Prepare patient for examinations. Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall. Qualifications Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements) High school diploma or equivalent. A minimum of one (1) years' experience preferred. Experience and/or training in the following: Lensometry, visual acuity testing, pupil evaluations, EOMS, ACT/NPC/NPA, gross confrontational field testing, Amsler Grid, color grid, Titmus, Schirmers. An equivalent combination of experience, training and certification that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties. Necessary Knowledge, Skills, and Abilities Knowledge of ocular diseases and systemic diseases affecting the eye. Knowledge of intricate refractive and optical measuring devices, and other equipment and instrumentation used to perform required job functions. Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye. Strong organizational and interpersonal skills. Knowledge of CPT & ICD-9 coding procedures. Must possess strong math skills with ability to calculate geometry and algebra equations. Knowledge and understanding of ophthalmic terminology. Ability to analyze information and use logic to resolve issues and problems. Ability to use good judgment and make sound decisions. Ability to work cooperatively and interact is a professional and respectful manner with physicians, staff, vendors, and patients always. Ability to assist all patients with dignity and respect. Ability to communicate clearly and concisely, both orally and in writing. Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed. Physical Demands / Work Environment Majority of work is performed in a general medical office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment; some work is performed in dimmed lighting. This position requires manual/finger dexterity as necessary to perform daily job duties. Occasionally required to stand and/or walk for extended periods of time. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.

Accompany the physician during patient exams and transcribe exam notes as dictated by physician into the electronic medical records system. Work to ensure an accurate and complete medical record for each patient and help facilitate patient flow. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," always representing EHN in a professional manner. Supervisory Responsibilities This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group. Primary Duties and Responsibilities * Prepares appropriate equipment for each exam if needed. * Assists physician during patient exam by transcribing comprehensive notes relating to: * History * Personal information * Medical condition * Physician's assessment * Diagnostic findings * Lab and test results * Consultations with other providers * History of present illness * Chief complaint including all symptoms and diagnosis. * Updates medication module * Able to process cultures and enter Alerts as needed. * Documents all procedures performed by the physician. * List all proper diagnosis and symptoms as well as follow-up instructions and prescriptions as instructed by the physician. * Follows up to implement the physician's instructions for patient care/treatment: * Starts the surgery template. * Tasks and transfers relevant information to the surgery scheduler, Special Testing, or other group for follow up. * Electronically sends prescriptions. * Prints and provide paper prescriptions, optical and CL prescriptions and patient education. * Makes 1-year diabetic exam or other follow up appointments while the patient is in the room if provider requests. * Prints and mail physician and patient correspondence. * Ensures exam notes and other documentation in EHR are clear, accurate and complete. * Helps to maintain cleanliness and orderliness of exam rooms during the workday. * Assists with patient flow throughout the office. * Assist with exams and procedures as instructed, such as instilling drops and performing AR as needed. * Follow up and complete all related paperwork, i.e., ensure the fee tickets are appropriately marked and delivered to the front desk; ensure that the faxes sent from EHR have been sent, get the patient scheduled for next visit. * Complete referrals to outside providers * Walks the patient to the optical desk to obtain their prescription or to the front desk to make additional follow up appointments as needed. * Assists provider with other correspondence or communication as needed (notifying patients of normal lab/radiology results, return calls as requested by patients, sends Tasks to Surgery Coordinator or Special Testing, etc.) * Effectively communicates with patients, coworkers, and doctors; shares information appropriately and completes the communication circle with follow-up as needed; communicates in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA. Secondary Functions * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.