Fair Haven Community Health Care jobs in New Haven, CT - 37 jobs

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. This position is onsite commuting of New Haven, CT. Job purpose The Data Analyst II is responsible for gathering, organizing, analyzing and presenting data. The responsibilities include extracting data, maintaining databases and creating reports. The role also identifies trends and patterns in data sets and provides meaningful insights to inform and impact important business decisions that advance the mission of Fair Haven Community Health Care (FHCHC). Duties and responsibilities Reporting to the Data & Analytics Director, the Data Analyst II uses analytical skills and expertise in data processing to provide insightful data analysis for all organizational data needs and requirements. They are responsible for interpreting complex data sets, developing actionable insights, and creating detailed reports and dashboards to enhance decision-making and drive business performance. Typical duties include but are not limited to: Approves team workflow and processes documentation for the benefit of team and organizational data governance and contributes to the ongoing development of data dictionary, standards and training Creates and develops the processes of data collection, data analysis, and data review for quality improvement, grants, and other programs Designs, develops, and manages databases for quality and appropriateness of source data to support the creation, validation, and visualization of reports Ensures the consistency and maintainability of existing data assets by creating, maintaining, and enforcing standards/procedures for data management Fulfills ad-hoc requests from staff (e.g. scheduling reporting, changes to metrics, views, and updates to visualizations) Leads investigations (root cause analysis) and resolution of systems problems Maintains and improves data pipelines, queries, master datasets, and dashboards Maintains and manages strict adherence to all deadlines including reporting deadlines and timely completeness of documentation Oversees and develops the interfaces and systems FHCHC uses to store, display, transfer and report data; including but not limited to coding for data extraction from multiple databases and server combinations Partners with members of staff to promote the effective use of shared data Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services Recommends solutions with key stakeholders when data issues occur that are likely to impact operations and business outcomes Supports teams and committees working on quality improvement projects Works effectively with all levels within the organization and establishes strong relationships at all levels of FHCHC and community connect organizations Works in collaboration with internal and external stakeholders; providers, directors, department managers, vendors and others, to identify and meet the continuous data and business intelligence requirements of the organization Qualifications Bachelor's degree in business, computer science, data science, engineering, information systems and 5 years' experience are required. The selected candidate will have: Ability to work independently, make decisions and provide training Competence in data quality and data governance with complex healthcare data sets Demonstrated ability to understand, analyze, document, explain business processes and the data behind them Excellent data analysis and data management skills Exceptional communication, interpersonal, organizational and attention to detail skills Experience with a variety of software and online platforms (e.g. Adobe, Dropbox Sign, FileZilla, Power BI, Electronic Handbook, 340B ESP, Value Set Authority) Experience with data visualizations, demonstrating correlations, trends, forecast, etc. (e.g. Advanced Excel, Power BI, Tableau) Experience working with Electronic Health Records (EHR), population health software, medical claims, and other healthcare data and regulations Experience writing well-formed SQL queries for data reporting, as well as other data management tools (e.g. SQL Server, Tableau, Power BI, Advanced Excel) Must be flexible and adaptable to change in a fast-paced environment Superior skills in follow-through, self-directed work and independent problem solving Experience with Federally Qualified Health Centers and Uniform Data System (UDS), and with the Epic EHR system and familiarity with software engineering and coding languages (e.g. HTML, Python, R, C#, cloud software) in addition to SQL, is highly desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Fair Haven Community Health Care (FHCHC) has an integrated, multi-program Behavioral Health Department that provides group therapy, individual therapy, Intensive Outpatient Programming, substance use treatment, medication management, school-based care and community linkages to individuals across the age spectrum. The Child Psychiatrist provides child psychiatric and consultative care for patients using our integrated care model that is designed to address complex health and social challenges in a Patient-Centered Medical Home model. Duties and responsibilities The Child Psychiatrist treats mental, emotional and behavioral issues in children. Reporting to the Director of Behavioral Health typical duties include but are not limited to: Meet with patients to assess their illnesses, problems, or limitations. Diagnose and manage affective, thought, personality, developmental, and anxiety disorders. Create treatment plans, utilize therapies and counseling, and determine whether psychiatric medication is required. Assist patients in dealing with stressful situations and with making behavioral changes. Support patients through educating family members or guardians. Review and attest to the medical necessity for behavioral health treatment plans for child patients receiving behavioral health services at FHCHC. Perform appropriate and iterative laboratory monitoring of individuals on pharmacotherapy, when indicated. As a member of the behavioral health team, contribute to the development and implementation of behavioral health clinical programming when invited to do so by the Director. Support more junior clinicians in the Behavioral Health Department through clinical case conferences, treatment plan review, and mentorship. Work with departmental leadership to measure and continuously improve the quality of behavioral health care provided to FHCHC patients. Work well in a team and regularly communicate/coordinate with other behavioral health and primary care clinicians, social service providers, and care coordinators to provide services for shared patients. Complete all required documentation for intakes, progress notes, treatment plans and reviews, authorizations, billing, and licensure within a timely manner. Participate in professional, educational and teaching activities as interests and licensure requirements dictate, such as: continuing education activities, peer review, clinical conferences, meeting with representatives of community groups. Ensure patient privacy and confidentiality at all times. Perform other necessary duties required by FHCHC to provide high quality health care. Qualifications MD or DO and completion of psychiatry residency training program and two years of specialized training in child and adolescent psychiatry required. Must be licensed in the State of CT. Oral and written fluency in English required; Spanish highly desired. Experience in ambulatory or outpatient integrated care setting is highly desirable; familiarity with electronic health record system is essential, experience with Epic preferred. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Reporting to the Director of Medicine, the Site Medical Director (SMD) is the direct supervisor of the medical staff of their assigned site(s). The SMD is responsible for cultivating site-based identity and culture, onboarding new clinicians, providing clinical oversight, reinforcing quality-improvement activities, overseeing peer review, and is responsible for ensuring the clinical site is productive and provides safe and effective patient-centered care. The SMD is the site-based clinical leader who works in partnership with nursing leadership (charge nurse or nurse manager), the front desk leader, and practice manager to advance operational excellence at the site. Duties and responsibilities * Participation in regular clinical management meetings with other SMDs, Nursing and Operations management, and the Director of Medicine * Oversight of regular site-based management meetings with site nursing management (charge nurse or nurse manager), front desk lead, and practice manager. * Oversight of scheduling processes for clinicians at the assigned site(s), including making the schedule and approval of time-off. * Oversight of the peer review process for the clinicians at the assigned site(s). * Leading regular meetings with interprofessional staff at assigned site(s). * Clinical orientation of new clinicians to assigned site(s). * Completion of 90-day reviews and annual clinical reviews of clinicians to assigned site(s). * Review and response to patient feedback, including clinician-specific compliments or complaints, using information provided in regular patient satisfaction reports or unsolicited patient feedback. * Review of clinical outcome metrics from the assigned site(s) and holder of responsibility, working with the Director of Medicine and Operational managers to identify and achieve clinical outcome goals. * Monitoring of the assigned site(s)'s productivity, with responsiveness to capacity and supply issues. * Proactive adjustment of templates and schedules as needed to assist clinicians in meeting productivity targets. Qualifications * MD/DO, PA, CNM, or APRN. * The ideal candidate will be a strong communicator with relationship centered interpersonal skills, a detail orientation, financial thoughtfulness and with a hands-on leadership style. * Fluency is Spanish is highly desirable. * At least 2 years of post-graduate clinical experience is highly desirable. * Prior medical, operational or people management experience preferred. Direct Reports * Medical licensed independent practitioners at assigned site(s). American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Responsible for providing behavioral (BH) health care to children and adolescents in an integrated community health clinic. Will provide evaluation, diagnosis, and treatment to children and their families. Will provide treatment including individual, and/or group therapy and brief substance abuse counseling for children and adolescents, and/or family therapy for families, at FHCHC, or will provide appropriate referrals to other community child and adolescent BH providers. Duties and responsibilities The Child/Adolescent Behavioral Health Clinician for Integrated Care is a liaison to pediatricians in a preeminent academic medical center. Typical duties include but are not limited to: Facilitate warm handoffs to pediatricians Provide mental and BH treatment to children and adolescents in an integrated community healthcare clinic Evaluate and diagnose mental, emotional, developmental and behavioral difficulties in children, as well as family dysfunction based on clinical standards of practice Work in close partnership with the primary care clinical teams Conduct patient screening using standardized tools Formulate treatment plans and reviews Provide treatment, including individual, group, and/or family therapy, and some substance abuse counseling when necessary Provide acute triage services to the primary care clinical teams Report to DCF when necessary if neglect or abuse is suspected Provide clinical services that are strength based and client centered to children and their families. Coordinate with other clinical and social service providers, care coordinators, and patient navigators Document all aspects of clinical care in the EHR and in a timely manner Participate in professional activities such as: continuing education activities, clinical conferences, meetings with representatives of community groups when required to do so Ensure patient confidentiality at all times Perform other necessary duties as required by FHCHC to achieve the goal of providing high quality health care Qualifications Master's degree (M.A., M.F.T., M.S.W.) required. Must have an independent license in the state of CT i.e., LMFT, LPC, LCSW, or an associate license LPCA, MFTA, LMSW or Psychologist (PhD or PsyD). One year of behavioral health experience, and oral and written fluency in both Spanish and English required. The successful candidate will have: Experience working with children, adolescents, and families impacted by ASD or other developmental disabilities is preferred. Strong understanding of autism and its impact on development, as well as the ability to adapt therapy methods to individual needs. Training, knowledge and ability to independently carry out all the above duties Experience in providing clinical services to children and adolescents Strong knowledge base of medical terminology/procedures for work in an integrated healthcare clinic desired Previous experience in health care setting, ideally in an integrated outpatient setting desired Ability to work in a high energy, fast paced environment and maintain a professional demeanor and attitude Excellent interpersonal and communication skills with patients, their families, internal and external staff American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at FHCHC by designing, developing and maintaining templates. This role involves creating, optimizing, and maintaining scheduling templates that streamline appointment management, improve patient flow, and support efficient operations. Duties and responsibilities Reporting to the Practice Manager, the Medical Template Specialist develops and designs scheduling templates tailored to meet organizational and departmental needs. Typical duties include but are not limited to: Collaborating closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates. Customizing existing templates to meet the specific needs of different departments or individual clinicians. Optimizing templates to improve usability, efficiency, and alignment with best scheduling practices. Conducting comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards. Troubleshooting issues and making necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance. Supporting and maintaining scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary. Communicating effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information. Recording appointment-related documentation accurately in electronic medical records, ensuring precise registration updates. Rotating through evening and weekend shifts to ensure continuous departmental coverage and acting as backup for the Call Center Appointment Specialist. Attending scheduled departmental meetings and fulfilling additional duties and projects as required. Qualifications High School diploma or GED along with demonstrated expertise in medical scheduling or healthcare administration is required. Bilingual in English and Spanish is also required. Thorough knowledge of medical scheduling procedures and optimal methods and proficiency in scheduling software and tools, familiarity with the Epic platform, excellent interpersonal skills, and professional phone etiquette are necessary. Strong data entry and computer skills, as well as proficiency in oral and written English, are essential requirements for the role. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. We are seeking a Part-time Facilities Assistant to join our team! The Facilities Assistant is responsible for maintaining the buildings and grounds for the Center, including duties associated with inventory and stocking supplies. Duties and responsibilities Reporting to the Director of Facilities, the Facilities Assistant will perform a variety of tasks to maintain a clean, pleasant and safe environment at the Center. Typical duties may include but are not limited to: Specializing in maintenance and diagnosing HVAC systems and controls. Including repairs as necessary to attain proper air flow and balancing of buildings. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building/community repairs as long as a permit is not required to do the job. Diagnose and perform basic repairs of plumbing, open clogged lines and drains, repair/replace faucets. Contacts appropriate service repair people when there is an issue which requires outside vendors e.g. electrical, plumbing, HVAC, elevator, life safety, pest control, light carpentry Assists the Director with appropriate preventative maintenance tasks ie; air filters, emergency light testing, generator, clean vents and ducts etc... Performs light landscaping and outside clean up tasks-especially exterior, leaves and trash Monitoring bathrooms and exam rooms for trash removal, cleanliness and responding to what requires immediate attention. Performs cleaning tasks such as venetian blinds, rug spots, chairs, basement areas not covered by regular cleaning service or when immediate attention is needed Organizes medical waste removal for special pick up and breakdown corrugated cardboard for recycling Installs and removes window air conditioners (spring and fall) Assists with snow removal Works with other staff for inventorying, ordering, and stocking medical supplies and equipment Distributes shipments of supplies as they arrive Stocks supplies as needed, including filling orders for all locations Picks up supplies and performs errands as needed Organizes stock rooms at multiple locations Qualifications High school diploma or equivalency degree and/or experience in building maintenance and repair is required. A Connecticut driver's license and access to a car is also required. Must have the ability to lift 50 pounds. Knowledge of and experience with painting and drywall repair; general carpentry; HVAC, plumbing and electrical systems and life safety systems. Basic computer skills; effective understanding of hand and power tools used in the maintenance and repair of building facilities and the willingness to work outside during inclement weather conditions is a must. The ideal candidate will have an understanding of proper biohazard handling and removal (training provided) and of Environment of Care. The successful candidate must pass online medical waste transporter DOT training after the first 90 days of employment. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Provides direct dental oral health care and oral health education to children, adults, and coordinate dental treatment plans. Duties and responsibilities Reporting to the Dental Director, the Dentist will be part of a growing team committed to high quality patient care. Typical duties include but are not limited to: Evaluates patients' intraoral & peri-oral hard and soft tissue condition; including caries, endodontic/periodontal pathology, soft tissue and developmental pathology. Develops patient treatment plans; including preventative, endodontic, periodontal, restorative, prosthetic and follow up care. Prescribes and carries out appropriate dental/oral treatment, or refer out complex endodontic, surgical and periodontal treatment. Perform and complete the remaining portion of treatment plan in conformance with approved clinical protocols and guidelines. Provides safe, competent and ethically responsible patient-centered dental services to adults and children. The specific procedures which the applicant is expected to be proficient in and expected to perform are: amalgam and composite restorations, single and double canal endodontic therapy, extraction of erupted teeth and roots including simple surgical procedures, prophylaxis, periodontal scaling & root planning, and fixed and removable prosthodontics Space maintainers and removable single tooth movement appliances should be planned and performed. Records patient-dentist transactions as they occur in the patient's dental record so that the dental record accurately and completely reflects the nature of the encounter, the condition of the patient and the care or treatment provided. Provides professional consultation to other staff dentists when needed Supervises and evaluates the work performance of the dental hygienist and dental assistant. Maintains productivity standards that are common to community health centers. Completes referrals, data collections and other records or paper work as shall be required from time to time by the dental department. Educates individuals in the nature of oral health related conditions and in the general promotion of oral health related disease prevention. Helps to promote and execute dental initiatives as outlined by Dental Director. Completes all required organizational trainings in a timely fashion. Qualifications One to two years' dental experience preferred (new graduates will also be considered). Familiarity with dental billing and coding procedures. Strong oral and written communication, interpersonal, leadership and team building skills. Possesses a comprehensive knowledge of primary dental care in outpatient settings. Demonstrates interest in the knowledge of the principles and practice of modern dentistry as related to public health organizations and community health programs including, but not limited to: current social and economic constraints pertaining to public health and their impact on primary oral health care. An interest in treating underserved patient populations. Providing emergency, preventative and basic restorative care Graduate from an accredited Dental School (DDS/DMD) Unrestricted license to practice dentistry in the State of Connecticut DEA certificate/CT Controlled Substance Registration CPR certification/Medicaid provider number Experience with Electronic Dental Records and digital radiography preferred Bilingual in Spanish strongly recommended What we offer: Major medical, dental and vision Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance) Paid Holidays Generous Paid Time Off (PTO) Tuition reimbursement And much more… Are you aware that you may be eligible for a new NHSC loan repayment program for serving in an underserved community for three years? Please see HRSA website link below for more details: ************************************************* American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: Foster a culture of accountability, performance excellence, and continuous improvement. Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. Implement scalable processes and training programs to support team development and efficiency. Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. Hire onboard, and train new staff to support operational excellence and a strong team culture. Conduct data-driven performance evaluations, capacity planning, and productivity goal setting Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. Determine and implement operational strategies based on needs assessments and resource planning. Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. Collaborate with other departments to reduce barriers to care and optimize patient access. Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. Act as a subject matter expert and “super user” of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy Perform other duties as assigned to support the mission of FHCHC. Qualifications Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports Call Center Leads Call Center Representatives Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Fair Haven prides itself on efficient billing services including the filing of claims, appeals processing, authorizations, and, above all, a great passion for helping individuals obtain treatment. The Billing Specialist/Dental Authorization Coordinator works with the Billing and Dental department verifying benefits for patients and ensuring benefits quoted are accurate and detailed. Duties and responsibilities The Billing Specialist/ Dental Authorization Coordinator maintains the professional reimbursement and collections process for the dental program. Typical duties include but are not limited to: Billing * Performs billing and computer functions, including data entry, documentation review and encounter posting * Prepares and submits clean claims to various insurance companies either electronically or by paper when necessary * Work claims and claim denials to ensure maximum reimbursement for services provided Carrier Authorizations * Verifying patients' insurance and obtaining coverage breakdowns * Creating ABNs as needed based on coverage * Schedule/treatment plan reviews for carrier authorization * Obtaining and logging prior authorizations for procedures as mandated by carriers. Collections (Self-pay) * Prepare, review and send patient statements * Process and send "collections" letters for outstanding balances * Process all returned mail * Answer incoming patient billing phone calls, work to resolve patient issues * Initiating collection calls and setting up and maintaining payment arrangements * Follow collections process as outlined in FHCHC billing guideline Qualifications High School diploma or GED is required. Experience in a dental setting is essential. The ideal candidate will have a minimum of one year of dental authorizations and billing experience; excellent Interpersonal skills, accuracy and attention to detail a must. The selected candidate will have the ability to work in a team environment or independently; to meet all established deadlines, metrics and assignment goals at all times and have oral and written proficiency in English. Bi-lingual in English and Spanish is highly preferred. He/she must be able to use computer and multi-lined telephones; have an understanding of dental terminology and knowledge and experience in billing and authorization practices specific to Medicaid. Please note candidates must be able to commute to our New Haven and Branford, Connecticut Offices. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are seeking a Dental Hygienist to join our dynamic dental team! $5000.00 Sign on Bonus! Job Purpose Provides preventative dental care to children and adults and assists in planning dental treatment. Duties and responsibilities To provide education to patients and their families regarding proper oral hygiene. To provide direct preventative dental oral health care to both children and adults. To arrest dental decay by applying fluorides and other cavity- preventing agents, with oversight from supervising dentist. To maintain instrumentation for dental hygiene treatment by sharpening and sterilizing instruments as required. To adhere to all prescribed policies and procedures of the organization pertaining to, but not limited to: OHSA and HIPPA compliance. To work with dental leadership on operational tasks, as well as quality improvement initiatives. To complete other tasks and duties as assigned by supervisor/management. To maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies, as desired or by supervisor. To complete all required organizational trainings in a timely fashion. Qualifications Certificates / Licensures / Registrations Graduate of an accredited Dental Hygiene program High school diploma or equivalent Maintains current Connecticut registered dental hygiene license Dental hygiene local anesthesia certificate preferred Current CPR certification One year experience as a dental hygienist preferred Familiarity with dental billing and coding procedures Excellent communication, interpersonal, leadership, management, and team building skills, both written and oral Bilingual (English/Spanish) preferred What we offer: A sign on bonus of $5000.00 Major medical, dental and vision Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance) Paid Holidays Generous Paid Time Off (PTO) Tuition reimbursement And much more… Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Fair Haven Community Health Center (FHCHC) policies and missions. Duties and responsibilities Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow. Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician's preference. Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders. Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician. Assist with administrative tasks as needed for patient care including but not limited to completing patient forms, scheduling patient appointments, and scanning patient information into EPIC. Perform interpreting services (if qualified as a Spanish Language Interpreter) Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home. Participate in pod functions such as huddles and pod meetings. Participate in team and departmental meetings. Ensure patient confidentiality and safety per FHCHC policy. Adhere to all health, safety and infection control protocols/policies. Provide excellent customer service and culturally competent care. Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment. Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism. Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence. Positively represents FHCHC in all internal and external encounters Qualifications High School Diploma or GED and successful completion of a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant with a minimum of one year of experience. Basic Life Support Certification is also required. Oral and written proficiency in English, bi-lingual fluency in Spanish preferred. Experience in Pediatric care preferred. The selected candidate will have a thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Care Coordination Program Manager is responsible for the day-to-day oversight of the Care Coordination Program including managing human resources duties for care coordinator direct reports, as well as the managing the daily triage schedule, template utilization, and workflow adherence. Duties and responsibilities Reporting to the Director of Programs, the Care Coordination Program Manager is accountable for program development and implementation, and will train, coach, and manage a growing staff. This position will carry a reduced caseload to provide support to the team, as well as maintain competencies with patient facing work. The Care Coordination Program Manager will support Fair Haven's mission to improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive. Primary responsibilities include but are not limited to: Monitor staff schedules to ensure optimal utilization, manage and adjust triage schedules as needed, assign referrals in Epic, and manage the Care Coordination Support Pool. Run monthly performance reports in Epic to ensure workflow optimization and adherence to program policies; Monitor workflows and look for ways to improve efficiency, ensuring optimal patient touches. Be available for questions from direct reports, as well as other staff that pertain to care coordination duties and responsibilities. Assist the Director of Programs with the growth and development of Care Coordination Services as the landscape of healthcare changes, with an emphasis on the organization's strategic goals and how Care Coordination can support those goals. Maintain consistent communication with FHCHC and external service providers to raise awareness of care coordination and patient support services and to ensure the quality delivery of these services. Conduct monthly chart reviews to ensure that designated direct reports are delivering and documenting services in a manner consistent with agency and program policies and procedure. Including adherence to Epic workflows and documentation standards, as well as ensuring HIPAA compliance. Review and assign referrals based on caseload, monitors the Care Coordination Support Pool in Epic and assigns tasks accordingly. Act as organizational liaison for MTM, HUSKY's Non-Emergency Medical Transportation Provider. Lead case review discussions, fosters an environment of learning by mentoring care coordination staff, and sharing knowledge of care coordination practices and community-based organizations. Conducts social determinant of health assessments through in-person and telephonic visits and delivers patient-centered care to address barriers to care; links clients to appropriate services; ensures follow-up and makes reminder phone calls. Qualifications Bachelor's degree and previous management experience (2+ years) working with underserved patients required. The selected candidate will share a dedication to FHCHC's mission to provide quality health care to all, regardless of ability to pay and be highly organized with an attention to detail and the ability to multi task. Fluency is Spanish is preferred. Direct Reports Care Coordinators (Including Healthy Start Care Coordinator) American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose To provide high quality health care to the patients of the Fair Haven Community Health Center in the primary care setting consistent with FHCHC policies and mission. Duties and responsibilities Provides primary medical care in accordance with the provider's advanced practice specialty Develops a plan of care for each patient, including medical history, physical examination, diagnosis and appropriate treatment and/or referral, including hospitalization if necessary Uses all available resources in diagnosis and treatment, such as laboratory and others tests in an appropriate and cost efficient manner Confers with other clinicians, patient's families and other support staff concerning treatment and care of patients when appropriate Refers those cases which require specialist services, but maintains primary care responsibility to assure continuity of care Maintains accurate medical records within the EPIC electronic health record system and performs appropriate charting and follow up on patients Participates in Medical & General staff meetings and appropriate clinical teams Participates in the Health Center's Performance Improvement program, in other task groups as needed, and pursues continuing education opportunities to update medical knowledge and assure quality patient care Qualifications Graduation from an accredited APRN program License to practice as an APRN in State of Connecticut Qualified in Basic Life Support techniques Bi-lingual in Spanish and English highly desirable American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are seeking a Nurse Manager to join our Team! The Nurse Manager is responsible for directing, organizing and supervising the work of their nursing staff, which typically includes registered nurses (RNs), licensed practical nurses (LPNs), and Medical Assistants (MAs). They also coordinate nursing efforts to ensure that effective patient care is being provided and that quality standards are met. A clinical nurse coordinator is considered a middle manager, and reports to a nursing administrator, and follow Fair Haven Community Health Care (FHCHC) policies and mission. Typical tasks include but are not limited to: Provides primary clinical operation oversight, including scheduling, billing functions and patient care; and supervision of staff consistent with department goals, personnel policies and individual job descriptions Demonstrates leadership and strong clinical support to department staff Supervises RN, LPN and medical support staff Develops and monitors employee performance plans; monitors and evaluates nursing and support staff activity and takes corrective action where needed Assists in the recruitment, development, orientation and training of nursing and clinical staff Serves as a clinical leader in various projects and forums Ensures integration of nursing services with other patient care services in the facility and ensures nursing staff patterns are implemented Ensures smooth and efficient processing of patients in the department; ensures established quality assurance, Joint Commission, UDS standards and infection control activities are performed according to policy Responsible for data collection systems, fulfilling grant requirements and reporting statistical data necessary for grant purposes Attends mandatory supervisory nursing meetings and occasional weekend trainings as required. Performs assessments and data collection in an ongoing and systemic manner, focusing on quality metrics Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence Qualifications Connecticut Registered Nurse certification required (BSN preferred), a combination of education and experience may be substituted for the degree requirement. CPR certification from the American Heart Association required. Excellent leadership skills including the ability to motivate & supervise others; the ability to act discreetly and with diplomacy in relating to others, both internal and external to the organization, in personnel management and patient care services is also required. Knowledge and experience with primary care setting, including program development and quality assurance methodology; familiarity with PDSA and Lean methodology is highly preferred. A minimum 2 years of ambulatory care preferably in an FQHC setting and 1 year of supervisory experience in an ambulatory setting is required. The ideal candidate will have demonstrated ability and excellent skills to independently carry out assignments and nursing tasks; proficiency with Microsoft Word, Microsoft Excel, patient registries, and web-based tools and the use of an EHR; strong knowledge of medical terminology and relevant procedures; excellent written, electronic and oral communication skills; and strong critical thinking and problem solving skills. The ability to work effectively in a team environment is essential. Oral and written proficiency in English is a must. Bi-lingual with fluency in Spanish preferred but not required. Direct reports Registered Nurses, Licensed Practical Nurses and Medical Assistants Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. . American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Working under the direction of the RN, the Licensed Practical Nurse (LPN) provides patient care and support to the Care Team by collaborating with all Team members and performing high quality, cost effective nursing care. The LPN strives to promote health maintenance and restoration of the patient's health and wellbeing. This is done in a collaborative approach with all Team members and is guided by Fair Haven Community Health Care (FHCHC) policies, standards of care and mission. Duties and responsibilities Major Areas of Responsibility: Independently carries out assignments; providing direct patient care in clinic or via telephone. Collaborate with the Patient Care Team. Provides input and collaborates with the RN in the development of the patient's plan of care. Provides supervision and delegates tasks to the Medical Assistants within the care team. Documents in patient's EMR, processes forms & performs follow up phone calls related to the patient's plan of care in accordance with FHCHC policies. Is a participant in Care Coordination within the patient care team. In conjunction with the RN, plans patient care using the nursing process (Assessment/Plan/Implement & Evaluate). Conducts Patient Education and documents education and patient's response to teaching in the patient record. Positively contributes to Fair Haven Community Health Care mission. Primary Objectives: Delivers excellent Nursing Care in a Patient Centered Medical Home care model. Demonstrates nursing leadership within the Primary Care Team and greater FHCHC community. Contributes and fosters advancement of nursing, medical care, and quality improvement at FHCHC and the community. Specific Responsibilities of the Job: Serves as an integral member of the care team and supports teamwork. Participates in Pod Functions such as huddles and Pod Meetings. Participates in Team and Departmental Meetings. Oversees Team flow and assists the session in running on time by delegating appropriate tasks to maximize efficiency of clinic. Addresses patient complaints or concerns and documents in the patient record. Consults Nursing Management with any risk management issues. Assists the Nurse Manager in reviewing daily schedules and suggesting coverage solutions when needed. Responds to emergency situations per FHCHC protocols. Performs and documents monthly checks on emergency equipment. Orders medications per FHCHC policies. Keeps the Medication Room and supply inventory items well stocked per par levels. Supervision (Team Specific, may vary) Supervise the Medical Assistants providing general oversight. Assist in the completion of the employee annual clinical competencies and provides feedback to the Nurse Manager on performance reviews for direct reports (MA). Provides goal oriented coaching and support to direct reports (MA). Demonstrates the principles of good patient care management and communication skills. Documentation, Forms Management & Phone Calls Performs phone/electronic message follow-up. Places calls to patients to answer questions, conduct patient assessments, or review lab results, as directed by the PCP. Assists in completing patient forms, as needed. Follows all FHCHC EHR documentation policies and procedures. Care Coordination Manage anticoagulation therapy for Coumadin Patients. Work closely with VNA nurses for new referrals and ongoing patient care. Coordinate specialty services for patients with internal and external providers. Provides feedback to the care team regarding care coordination status. Patient Assessment, Diagnosis, Planning, Implementation & Evaluation Under the direction of the RN, develops the patient's plan of care and delegates appropriate tasks to the Medical Assistant. Documents patient's Medical History, Medications, and elements of the nursing process. Discusses and documents allergies and other relevant details with the PCP. Administers medications/vaccines and performs clinical procedures per standing order or clinician written order. Perform medication reconciliation by phone or in office for established patients. Carries out assessments and interventions identified in panel management meetings. Patient Education Provide Health Education by phone or at the end of an office visit. As needed, conclude the office visit with a review of the After Visit Summary and any relevant interventions. Documents all patient/family/significant other teaching and outcomes in patient record. Positively contribute to Fair Haven Community Health Care Ensures patient confidentiality and safety. Adheres to all FHCHC Health, Safety and Infection Control Policies, Protocols and Practices. Provides excellent customer service and culturally competent care. Engages in performance improvement activities and acts as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence. Positively represent FHCHC to internal and external clients. Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a Patient Centered Medical Home. Qualifications Compassionate and caring. Demonstrated ability and performs independently in carrying out assignments. Strong clinical knowledge base and competent in nursing procedures. Excellent written, electronic and oral communication skills. Demonstrated ability to work effectively in a team environment. Strong critical thinking and problem solving skills. Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism. Strong computer skills. Oral and written proficiency in English. Bi-lingual with fluency in Spanish is preferred. Education and Experience: Current Connecticut License as Licensed Practical Nurse is required. A minimum 2 years of experience in a fast paced primary care setting is highly preferred. Graduation from an accredited Nursing School. High School Diploma/GED. BLS certification required. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. This position is onsite commuting of New Haven, CT. Job purpose The Data Analyst II is responsible for gathering, organizing, analyzing and presenting data. The responsibilities include extracting data, maintaining databases and creating reports. The role also identifies trends and patterns in data sets and provides meaningful insights to inform and impact important business decisions that advance the mission of Fair Haven Community Health Care (FHCHC). Duties and responsibilities Reporting to the Data & Analytics Director, the Data Analyst II uses analytical skills and expertise in data processing to provide insightful data analysis for all organizational data needs and requirements. They are responsible for interpreting complex data sets, developing actionable insights, and creating detailed reports and dashboards to enhance decision-making and drive business performance. Typical duties include but are not limited to: Approves team workflow and processes documentation for the benefit of team and organizational data governance and contributes to the ongoing development of data dictionary, standards and training Creates and develops the processes of data collection, data analysis, and data review for quality improvement, grants, and other programs Designs, develops, and manages databases for quality and appropriateness of source data to support the creation, validation, and visualization of reports Ensures the consistency and maintainability of existing data assets by creating, maintaining, and enforcing standards/procedures for data management Fulfills ad-hoc requests from staff (e.g. scheduling reporting, changes to metrics, views, and updates to visualizations) Leads investigations (root cause analysis) and resolution of systems problems Maintains and improves data pipelines, queries, master datasets, and dashboards Maintains and manages strict adherence to all deadlines including reporting deadlines and timely completeness of documentation Oversees and develops the interfaces and systems FHCHC uses to store, display, transfer and report data; including but not limited to coding for data extraction from multiple databases and server combinations Partners with members of staff to promote the effective use of shared data Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services Recommends solutions with key stakeholders when data issues occur that are likely to impact operations and business outcomes Supports teams and committees working on quality improvement projects Works effectively with all levels within the organization and establishes strong relationships at all levels of FHCHC and community connect organizations Works in collaboration with internal and external stakeholders; providers, directors, department managers, vendors and others, to identify and meet the continuous data and business intelligence requirements of the organization Qualifications Bachelor's degree in business, computer science, data science, engineering, information systems and 5 years' experience are required. The selected candidate will have: Ability to work independently, make decisions and provide training Competence in data quality and data governance with complex healthcare data sets Demonstrated ability to understand, analyze, document, explain business processes and the data behind them Excellent data analysis and data management skills Exceptional communication, interpersonal, organizational and attention to detail skills Experience with a variety of software and online platforms (e.g. Adobe, Dropbox Sign, FileZilla, Power BI, Electronic Handbook, 340B ESP, Value Set Authority) Experience with data visualizations, demonstrating correlations, trends, forecast, etc. (e.g. Advanced Excel, Power BI, Tableau) Experience working with Electronic Health Records (EHR), population health software, medical claims, and other healthcare data and regulations Experience writing well-formed SQL queries for data reporting, as well as other data management tools (e.g. SQL Server, Tableau, Power BI, Advanced Excel) Must be flexible and adaptable to change in a fast-paced environment Superior skills in follow-through, self-directed work and independent problem solving Experience with Federally Qualified Health Centers and Uniform Data System (UDS), and with the Epic EHR system and familiarity with software engineering and coding languages (e.g. HTML, Python, R, C#, cloud software) in addition to SQL, is highly desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 9quRl9stiw

We are seeking Patient Access Representatives (Front Desk) to join our Dynamic Team! The Patient Access Front Desk Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care related functions, provides interpretation services. Duties and responsibilities The Patient Access Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to: Epic task: Registering patient to meet regulatory requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient's Electronic Health Record (EHR) Payment Management: Opening, balancing and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements Patient Schedule: Reviewing schedules daily to ensure accuracy and filing appointment opportunities; obtaining medical releases as needed for patient requested forms; Pre-registering patients via phone or in person Ensuring all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner; performing the insurance verification process and the process for all third party payers; meeting with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options; calculating sliding fee eligibility based on a client income and entering into the system; documenting the financial counseling process and maintaining patient insurance and billing demographic information Qualifications High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred. Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred. Excellent interpersonal skills and phone etiquette; strong critical thinking and problem solving skills and the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary What we offer: Major medical, dental and vision Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance) Paid Holidays Generous Paid Time Off (PTO) Tuition reimbursement And much more… About Fair Haven Community Health Care .For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose Fair Haven Community Health Care (FHCHC) has an integrated, multi-program Behavioral Health Department that provides group therapy, individual therapy, Intensive Outpatient Programming, substance use treatment, medication management, school-based care and community linkages to individuals across the age spectrum. The Child Psychiatrist provides child psychiatric and consultative care for patients using our integrated care model that is designed to address complex health and social challenges in a Patient-Centered Medical Home model. Duties and responsibilities The Child Psychiatrist treats mental, emotional and behavioral issues in children. Reporting to the Director of Behavioral Health typical duties include but are not limited to: Meet with patients to assess their illnesses, problems, or limitations. Diagnose and manage affective, thought, personality, developmental, and anxiety disorders. Create treatment plans, utilize therapies and counseling, and determine whether psychiatric medication is required. Assist patients in dealing with stressful situations and with making behavioral changes. Support patients through educating family members or guardians. Review and attest to the medical necessity for behavioral health treatment plans for child patients receiving behavioral health services at FHCHC. Perform appropriate and iterative laboratory monitoring of individuals on pharmacotherapy, when indicated. As a member of the behavioral health team, contribute to the development and implementation of behavioral health clinical programming when invited to do so by the Director. Support more junior clinicians in the Behavioral Health Department through clinical case conferences, treatment plan review, and mentorship. Work with departmental leadership to measure and continuously improve the quality of behavioral health care provided to FHCHC patients. Work well in a team and regularly communicate/coordinate with other behavioral health and primary care clinicians, social service providers, and care coordinators to provide services for shared patients. Complete all required documentation for intakes, progress notes, treatment plans and reviews, authorizations, billing, and licensure within a timely manner. Participate in professional, educational and teaching activities as interests and licensure requirements dictate, such as: continuing education activities, peer review, clinical conferences, meeting with representatives of community groups. Ensure patient privacy and confidentiality at all times. Perform other necessary duties required by FHCHC to provide high quality health care. Qualifications MD or DO and completion of psychiatry residency training program and two years of specialized training in child and adolescent psychiatry required. Must be licensed in the State of CT. Oral and written fluency in English required; Spanish highly desired. Experience in ambulatory or outpatient integrated care setting is highly desirable; familiarity with electronic health record system is essential, experience with Epic preferred. Direct Reports None American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR oJZLQpOjz0