What does a field associate do?
A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.
Field associate responsibilities
Here are examples of responsibilities from real field associate resumes:
- Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
- Clean glass off of windows and other surfaces that are glass.
- Install store displays of marine equipment and GPS systems in store for customer demonstration.
- Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
- Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
- Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
Field associate skills and personality traits
We calculated that 41% of Field Associates are proficient in Customer Service, Administrative Tasks, and Service Calls. They’re also known for soft skills such as Computer skills, Patience, and Customer-service skills.
We break down the percentage of Field Associates that have these skills listed on their resume here:
- Customer Service, 41%
Document and escalate any customer service issues and/or shipping/receiving errors.
- Administrative Tasks, 28%
Complete all administrative tasks associated with each call.
- Service Calls, 16%
Accept and delivery of all service calls assigned.
- Functional Guidance, 8%
Provide functional guidance to colleagues.
- Data Collection, 2%
Facilitated training for 15 Field Associates on data collection and the use of proprietary software.
- Background Checks, 1%
Assisted customers with the purchase of firearms, while maintaining federal standards with regards to paperwork and background checks.
Most field associates use their skills in "customer service," "administrative tasks," and "service calls" to do their jobs. You can find more detail on essential field associate responsibilities here:
Patience. Another soft skill that's essential for fulfilling field associate duties is patience. The role rewards competence in this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." According to a field associate resume, here's how field associates can utilize patience in their job responsibilities: "provide superior customer service and support, maintaining patience and professionalism and establishing relationships with dealerships and advertising agency relationships. "
Customer-service skills. This is an important skill for field associates to perform their duties. For an example of how field associate responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a field associate: "performed in-depth investigations into product-related customer complaints for medical devices and human tissue products. ".
Listening skills. For certain field associate responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a field associate rely on this skill, as "representatives must listen carefully to ensure that they understand customers in order to assist them." For example, this snippet was taken directly from a resume about how this skill applies to what field associates do: "listened and resolved customer complaints and notifies management of any issues. "
Problem-solving skills. Another crucial skill for a field associate to carry out their responsibilities is "problem-solving skills." A big part of what field associates relies on this skill, since "representatives must determine solutions to customers’ problems." How this skill relates to field associate duties can be seen in an example from a field associate resume snippet: "create and track cases in salesforce to make sure all issues are resolved. "
Communication skills. Another skill commonly found on field associate job descriptions is "communication skills." It can come up quite often in field associate duties, since "customer service representatives must be able to provide clear information in writing, by phone, or in person." Here's an example from a resume of how this skill fits into day-to-day field associate responsibilities: "installed wireless access points (ap) for wireless communication between nielsen devices. "
The three companies that hire the most field associates are:
- JPMorgan Chase & Co.8 field associates jobs
- Public Consulting Group8 field associates jobs
- Halliburton5 field associates jobs
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Compare different field associates
Field associate vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
These skill sets are where the common ground ends though. The responsibilities of a field associate are more likely to require skills like "administrative tasks," "verbal form," "fix support," and "service calls." On the other hand, a job as an associate customer service representative requires skills like "patients," "outbound calls," "customer inquiries," and "inbound calls." As you can see, what employees do in each career varies considerably.
Associate customer service representatives tend to make the most money working in the finance industry, where they earn an average salary of $37,473. In contrast, field associates make the biggest average salary, $39,727, in the energy industry.associate customer service representatives tend to reach similar levels of education than field associates. In fact, associate customer service representatives are 3.8% less likely to graduate with a Master's Degree and 1.0% less likely to have a Doctoral Degree.Field associate vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Each career also uses different skills, according to real field associate resumes. While field associate responsibilities can utilize skills like "administrative tasks," "verbal form," "fix support," and "service calls," sales associate and customer services use skills like "plumbing," "sales associates," "phone calls," and "booking."
Sales associate and customer services earn a lower average salary than field associates. But sales associate and customer services earn the highest pay in the manufacturing industry, with an average salary of $30,394. Additionally, field associates earn the highest salaries in the energy with average pay of $39,727 annually.In general, sales associate and customer services achieve similar levels of education than field associates. They're 4.3% less likely to obtain a Master's Degree while being 1.0% less likely to earn a Doctoral Degree.Field associate vs. Associate, member services
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a field associate is likely to be skilled in "administrative tasks," "verbal form," "fix support," and "service calls," while a typical associate, member services is skilled in "address changes," "quality customer service," "member service," and "front desk."
Associates, member services earn the highest salary when working in the government industry, where they receive an average salary of $52,794. Comparatively, field associates have the highest earning potential in the energy industry, with an average salary of $39,727.Most associates, member services achieve a similar degree level compared to field associates. For example, they're 2.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Field associate vs. Customer service associate/cashier
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Types of field associate
Updated January 8, 2025
