What does a field service coordinator do?
A field service coordinator organizes activities that extend a company's services to the public. Although a field service coordinator's duties depend on their place or industry of employment, it typically includes liaising with distributors and suppliers, devising plans and marketing strategies, coordinating different teams, establishing schedules and guidelines, and monitoring the progress of all operations, resolving issues and concerns should there be any. Moreover, as a field service coordinator, it is essential to lead and encourage staff to reach goals, ensuring optimal services for client satisfaction.
Field service coordinator responsibilities
Here are examples of responsibilities from real field service coordinator resumes:
- Implement financial monitoring systems and monitor cash management including controlling production expenditures, and managing payroll and petty cash.
- Perform property maintenance including painting and plumbing, electrical, HVAC, sheetrock, and furniture repairs.
- Visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices.
- Handle logistics for shipping systems and materials to domestic and international customers.
- Schedule projects and coordinate logistics to assure project completion with timeliness and fiscal success.
- Prepare memorandum, reports and comprehensive PowerPoint presentations for divisional meetings and quarterly business reviews.
- Verify insurance, process payments and maintain patients records securely and handle in compliance with HIPPA privacy and security regulations.
- Work with financial and business reporting tools for the procurement RFI and RFP process
- Perform extensive testing of current and propose devices for quality assurance and make recommendations to RFP leadership team.
- Coordinate individual service plans (ISP) for developmentally disable and mentally ill individuals.
Field service coordinator skills and personality traits
We calculated that 29% of Field Service Coordinators are proficient in Customer Service, Windows, and Technical Support. They’re also known for soft skills such as Communication skills, Compassion, and Interpersonal skills.
We break down the percentage of Field Service Coordinators that have these skills listed on their resume here:
- Customer Service, 29%
Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.
- Windows, 9%
Oversee all projects and deployments for both Irvine and Las Vegas office Windows 2008 Server, Cisco 4506.
- Technical Support, 6%
Delivered aid for Technical Support and Reliability Engineers for rig site issues/problems.
- Medicaid, 5%
Performed new assessments, new referrals, annual reassessments, and coordination of care for Medicaid Managed Care members.
- Service Calls, 5%
Coordinated chargeable and warranty service calls to locations throughout North America and occasionally overseas.
- Home Health, 4%
Prepared payroll and maintained home health aide schedules.
"customer service," "windows," and "technical support" are among the most common skills that field service coordinators use at work. You can find even more field service coordinator responsibilities below, including:
Communication skills. One of the key soft skills for a field service coordinator to have is communication skills. You can see how this relates to what field service coordinators do because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Additionally, a field service coordinator resume shows how field service coordinators use communication skills: "facilitated communication between management and hr, payroll and other departments. "
Compassion. Another essential skill to perform field service coordinator duties is compassion. Field service coordinators responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Field service coordinators also use compassion in their role according to a real resume snippet: "provided patients and families with compassion and empathy during medical crisis. "
Interpersonal skills. Another skill that relates to the job responsibilities of field service coordinators is interpersonal skills. This skill is critical to many everyday field service coordinator duties, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This example from a resume shows how this skill is used: "developed extensive customer relations, maintained an excellent reputation through exceptional interpersonal skills, hard work and dedication. "
Organizational skills. field service coordinator responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "social and human service assistants must often complete lots of paperwork and work with many different clients." This resume example shows what field service coordinators do with organizational skills on a typical day: "implement corrective action plans to solve organizational or departmental problems. "
Problem-solving skills. Another common skill required for field service coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of field service coordinators all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real field service coordinator resume shows how this skill is central to what a field service coordinator does: "managed customer expectations in regards to eta's, workarounds, and problem resolutions. "
Time-management skills. Another skill commonly found on field service coordinator job descriptions is "time-management skills." It can come up quite often in field service coordinator duties, since "social and human service assistants often work with many clients." Here's an example from a resume of how this skill fits into day-to-day field service coordinator responsibilities: "developed and maintained a nortel networks tradeshow exhibit library and met service order deadlines resulting in a 30% cost savings. "
The three companies that hire the most field service coordinators are:
- Aegis Sciences9 field service coordinators jobs
- Ricoh4 field service coordinators jobs
- Centene3 field service coordinators jobs
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Compare different field service coordinators
Field service coordinator vs. Customer service leader
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
There are some key differences in the responsibilities of each position. For example, field service coordinator responsibilities require skills like "windows," "technical support," "medicaid," and "service calls." Meanwhile a typical customer service leader has skills in areas such as "basic math," "sales floor," "store management," and "first hand." This difference in skills reveals the differences in what each career does.
Customer service leaders earn the highest salaries when working in the transportation industry, with an average yearly salary of $34,987. On the other hand, field service coordinators are paid more in the energy industry with an average salary of $79,140.On average, customer service leaders reach similar levels of education than field service coordinators. Customer service leaders are 1.7% less likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Field service coordinator vs. Service supervisor
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
In addition to the difference in salary, there are some other key differences worth noting. For example, field service coordinator responsibilities are more likely to require skills like "customer service," "windows," "technical support," and "home health." Meanwhile, a service supervisor has duties that require skills in areas such as "patients," "cleanliness," "safety procedures," and "patient care." These differences highlight just how different the day-to-day in each role looks.
In general, service supervisors achieve higher levels of education than field service coordinators. They're 5.1% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Field service coordinator vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
The required skills of the two careers differ considerably. For example, field service coordinators are more likely to have skills like "technical support," "medicaid," "service calls," and "home health." But a service lead is more likely to have skills like "food service," "food safety," "exceptional client," and "client service."
Service leads typically earn similar educational levels compared to field service coordinators. Specifically, they're 3.5% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Field service coordinator vs. Coordinator/manager
A coordinator/manager is an individual who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts. They negotiate with vendors on contracts and fees as well as provides the overall budget for facility projects. Coordinators/managers must also train staff and employees regarding facility procedures and safety codes.
Types of field service coordinator
Updated January 8, 2025
