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Field technical representative skills for your resume and career
15 field technical representative skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Field Representative / Electronic Technician Customer Service, Installing & maintaining electronic telemetry networked computer equipment throughout Northeast United States.
- Utilize my solid understanding of consumer electronics and the ability to sell technology while providing an extraordinary customer service experience.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide exceptional technical support by telephone, email or in-person to resolve all customer needs/issues; including troubleshooting and system configurations.
- Diagnosed & communicated international technical issues to VP of Technical Operations, Global Technology Manager, and U.S.-based technical support.
3. Customer Satisfaction
- Assisted customers with inquiries regarding billing issues and resolved complaints to ensure customer satisfaction while adhering to company policies and guidelines.
- Ensured installation service level agreements are achieved to include delivery, data migration, network integration, and customer satisfaction.
4. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Identify current and potential customer product needs using technical product knowledge in a wide variety of manufacturing industries.
- Conducted orientation and fleet management seminars to educate and broaden customers' product knowledge.
5. Technical Issues
- Interfaced with engineering or production to resolve customer technical issues with their autopilot systems.
- Assisted customers in resolving technical issues with their satellite television equipment.
6. Cooling Towers
- Provide chemical testing and troubleshooting of treated waters in steam boilers, hot water closed loops and cooling towers.
- Work in water treatment for steam boilers, cooling towers and chillers.
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Technical knowledge refers to the expertise and understanding of an in-depth or specific procedure or product. Much of the technical knowledge gained while in a position allows an individual to better complete a task or assist others attempting to complete the same task. For example, an employee may have extensive technical knowledge on repairing a piece of machinery or how to repair a server error.
- Apply technical knowledge to eliminate recurring incidents.
- Used technical knowledge regarding Samsung mobile phones and tablets to provide customer solutions.
8. Inbound Calls
- Receive inbound calls and make outbound calls when necessary to either the customer for a follow-up or to a dealership.
- Responded to a high volume of inbound calls for Technical Care Support to the customers of T-Mobile.
9. Post Sales
- Provided pre and post sales support for GE Information Services Mark III time-sharing system and it's supported programming languages.
- Support customer requests for pre and post sales/product.
10. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Managed a high volume of both inbound and outbound calls for multiple partners.
- Managed both Inbound and Outbound calls from five differing local and national Accounts.
11. SQL
- Generated queries in Microsoft SQL and Access to analyze customer database issues, as well as to perform data administration.
- Maintained the SQL database, tracked updates per version of server, and replaced system files.
12. Technical Problems
- Answered, evaluated, and documented incoming telephone calls related to technical problems including hardware, network and operating system configurations.
- Assessed problems devised solutions and offered guidance to assist customers in resolving technical problems.
13. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Repair electronic components using electronic test equipment and replacement parts.
- Experience with standard electronic test equipment and low voltage systems, as well as a working knowledge of Windows based programs.
14. R
R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.
- Facilitated R and D work with North Dakota State University potato plant pathology department and contract researchers to obtain EPA registration.
15. Retrofit
- Designed, installed, and retrofit programmable logic controllers and other computerized electronic equipment in the material handling systems.
- Communicated operational feedback information regarding future aircraft improvements and retrofit of existing aircraft.
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List of field technical representative skills to add to your resume
The most important skills for a field technical representative resume and required skills for a field technical representative to have include:
- Customer Service
- Technical Support
- Customer Satisfaction
- Product Knowledge
- Technical Issues
- Cooling Towers
- Technical Knowledge
- Inbound Calls
- Post Sales
- Outbound Calls
- SQL
- Technical Problems
- Test Equipment
- R
- Retrofit
- Customer Support
- One-Call Resolution
- Technical Assistance
- Software Issues
- OS
- Apple
- Preventative Maintenance
- Windows XP
- Network Troubleshooting
- Customer Relations
- Trade Shows
- Field Testing
- Cell Phones
- Customer Inquiries
- Customer Issues
- CCTV
- Computer System
- Field Maintenance
- Customer Care
- Problem Resolution
- Network Issues
- LAN
- Service Calls
- Trouble Tickets
- Technical Inquiries
- VPN
- Android
- Customer Accounts
- Customer Complaints
- Computer Software
- Nielsen
- VoIP
- POS
Updated January 8, 2025
