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Finance representative vs phone banker

The differences between finance representatives and phone bankers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a finance representative and a phone banker. Additionally, a finance representative has an average salary of $41,765, which is higher than the $34,532 average annual salary of a phone banker.

The top three skills for a finance representative include financial services, customer service and life insurance. The most important skills for a phone banker are customer service, customer inquiries, and compliance guidelines.

Finance representative vs phone banker overview

Finance RepresentativePhone Banker
Yearly salary$41,765$34,532
Hourly rate$20.08$16.60
Growth rate10%10%
Number of jobs124,64522,843
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 34%
Average age4343
Years of experience44

What does a finance representative do?

A finance representative, also known as a financial advisor, provides sound financial proposals to clients. Primarily, financial advisors guide and plan the financial decisions of clients based on their needs, goals, and requirements. They recommend financial products and services to manage clients' portfolios. Their other duties include analyzing current accounts, interpreting data, and developing strategies to improve and manage their assets and portfolios. Also, they monitor market trends to identify potential leads. Finance representatives should have an analytical mind to analyze, assess, and make decisions based on the data they are given.

What does a phone banker do?

As the name entails, phone bankers work for banks, financial institutions, or even at call centers whose primary job is to assist banking customers' needs and inquiries via telephone. Their duties and responsibilities may include handling concerns about bank transactions, keeping customers informed of bank policies and procedures, and processing financial applications. They also help maintain customer retention and satisfaction, participating in marketing campaigns, sales development activities, and referral programs. Phone bankers may do some administrative tasks as needed.

Finance representative vs phone banker salary

Finance representatives and phone bankers have different pay scales, as shown below.

Finance RepresentativePhone Banker
Average salary$41,765$34,532
Salary rangeBetween $22,000 And $77,000Between $27,000 And $43,000
Highest paying CityNew York, NYSaint Paul, MN
Highest paying stateNew YorkNew York
Best paying companyKeysight TechnologiesAdvancial Federal Credit Union
Best paying industryHealth CareFinance

Differences between finance representative and phone banker education

There are a few differences between a finance representative and a phone banker in terms of educational background:

Finance RepresentativePhone Banker
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 34%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Finance representative vs phone banker demographics

Here are the differences between finance representatives' and phone bankers' demographics:

Finance RepresentativePhone Banker
Average age4343
Gender ratioMale, 59.6% Female, 40.4%Male, 36.1% Female, 63.9%
Race ratioBlack or African American, 5.9% Unknown, 4.2% Hispanic or Latino, 12.5% Asian, 10.3% White, 66.9% American Indian and Alaska Native, 0.2%Black or African American, 5.8% Unknown, 4.1% Hispanic or Latino, 12.2% Asian, 10.8% White, 66.8% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between finance representative and phone banker duties and responsibilities

Finance representative example responsibilities.

  • Work in QuickBooks to process payroll, submit payroll taxes, manage accounts payable and record income.
  • Manage client relationship by presenting solutions for customers state and unstate needs while cross-selling company products.
  • Manage financial statements and work independently to produce accurate records for petty cash, bank reconciliations, and data inventory.
  • Educate clients and provide financial and retirement solutions utilizing life insurance and annuities.
  • Demonstrate ability to continually learn and apply that knowledge and execute necessary details involve with the risk management and securities industry.
  • Facilitate timely customer service by opening new accounts and cross-selling products enabling co-workers to maintain focus on their primary job duties.
  • Show more

Phone banker example responsibilities.

  • Manage a variety of internal initiatives including merchandising, cross-selling, customer retention programs and promotional campaigns.
  • Process treasury tax and loan payments.
  • Service customers with commercial and treasury management accounts and make appropriate product recommendations.
  • Secure and obtain accurate patients demographics, financial information, and maintain confidentiality on all patient records.
  • Interact with commercial business, insurance, business development and investment partners to identify cross-selling opportunities, while meeting customer needs.
  • Provide notary service upon request.

Finance representative vs phone banker skills

Common finance representative skills
  • Financial Services, 13%
  • Customer Service, 10%
  • Life Insurance, 9%
  • Mutual Funds, 9%
  • FINRA, 8%
  • Securities, 8%
Common phone banker skills
  • Customer Service, 22%
  • Customer Inquiries, 8%
  • Compliance Guidelines, 7%
  • Bank Products, 7%
  • Computer System, 6%
  • Treasury, 5%