First Bancorp jobs in High Point, NC

Job Description The position of Assistant Branch Manager is responsible for regularly supporting the Branch Manager; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Assistant Branch Manager is required to be completely knowledgeable and skilled in the areas of new accounts, teller, vault, vault teller, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members. ESSENTIAL FUNCTIONS: Provides support to all assigned areas of branch operations where service or assistance is needed. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing. Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs. Establishes proper identification of new customers and determines need and extent of reference investigation. Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing. May participate in assuring quality control in regards to audits and certifications. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, money orders, traveler's checks and savings bond applications. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports. Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations. Assists other branch offices is resolving operational inquiries and providing staff support. Accepts loan, installment and collection payments. Provides effective customer service and assists in resolving problems within given authority. Records, files, microfilms, updates information, prepares wire transfers and sorts mail or reports as required. Gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Answers telephones and directs callers to proper Bank personnel. Processes credit reports, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, ATM deposits, incoming and outgoing collections, incoming and outgoing wires, FICA payments, credit ratings, certifications, change orders and deposit slip corrections. May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin. May prepare and research levies, garnishments and other legal processes. Cross-trains less experienced branch personnel. Types routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. We are seeking a team member that is committed to protecting our clients and the bank from fraud and relentless in their focus on fraud risk mitigation, while upholding an excellent client experience. Fraud Operations team members maintain a balanced sense of intellectual curiosity. In this role you will focus on determining the root cause of problems and escalations, evaluate explanations and supporting records, and perform thorough due diligence to validate the information reported and your understanding of it. This spans across all aspects of your work, from reviewing incoming escalations and high-risk transactions, to investigating and validating leads, to proactively identifying patterns of abnormal behavior. With the understanding that the findings can have serious implications, you will make well-founded and trustworthy decisions. In this role you will spotlight opportunities for continued improvement while not losing sight of the day-to-day commitments and shared team functions. There is a consistent focus on quality and accuracy while dually meeting cut-offs and deadlines which can range from monthly and weekly to daily and hourly. This role requires an individual who can tackle challenges efficiently, while still maintaining a high-level of precision, discretion, and professional maturity needed for sensitive fraud and risk matters. A growth mindset and ability to learn new skills, systems, and cross-train with peers is imperative for success. This is a foundational role on a high-visibility and expanding team at First Bank. ESSENTIAL FUNCTIONS •Fraud detection and prevention involving transaction risk assessment of the following transaction types which can include but are not limited to ACH, peer-to-peer transfers including Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture (MRDC), remote deposit capture (RDC). •Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation. •Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk. •Independent correlation of information across multiple data sources to effectively decision an alert, assess account risk, or complete after-action due diligence. •Triage and research of high volumes of inbound communications and escalations for investigative referral. •Prompt and professional communication to internal stakeholders related to a range of escalations types. •Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party. •Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes. •Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral. •Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks. •Effective pattern analysis across a range of data sources and development of root cause findings. •Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols. •Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities. •Completes annual compliance courses. •Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. •Adheres to all levels of our Service Excellence standards. •Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. •Three years of related experience in the banking or financial services industry and a Bachelor's degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted. •Proven and consistent experience identifying fraud through a range of banking transaction types. •Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity. •Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems. •Excellent communication and report-writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions. •Capacity to work calmly, communicate succinctly, and make definitive decisions under pressure. •Unwavering professionalism and focus on management and handling of sensitive information with integrity. •Strong interpersonal skills and ability to build positive relationships with a range of both customer-facing and back office teams. •Broad knowledge of fraud risk-related behaviors, trends, patterns and typologies. •Demonstrated leadership by positive example through mentorship across peer group and team. •Interest in fraud intelligence, cyber investigations, physical security, information security, and enterprise risk and cross-collaboration with these teams is a plus. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Personal Banker II is responsible for ensuring the customer's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer's immediate and future financial needs. Under direct supervision, the Personal Banker II will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker II is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. This level is based on 3 to 5 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent. ESSENTIAL FUNCTIONS: Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience. Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (50%). Opens all types of personal and business accounts and prepares related documentation (50%). Inputs and closes personal loan applications including DDA lines of credit, credit card applications, auto, boat, CD and other Personal secured or unsecured loans. Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts Debit and Credit cards Safe deposit boxes Official checks Any other bank product or service Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process. Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures. Interfaces with customers via telephone or in person. Must be able to support multiple branch locations as needed. Exhibits effective communication. Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience. Achieves activity and growth goals as well as customer satisfaction objectives. Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals. Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. Adheres to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes. Inputs and follows through with loan applications following operational and regulatory requirements. 100% adherence to branch's internal policies and procedures to ensure 100% pass rates of internal audits. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Insurance Sales Executive Senior - Commercial P&C is a high-impact, commission-based sales role offering significant income potential. This position requires strong consultative selling skills, effective communication, and a deep understanding of the insurance industry. We provide a comprehensive three-year income transition plan to support your success from day one. The ideal candidate will be skilled in pursuing and closing sales in the Commercial Property and Casualty space, particularly with clients in the $50M-$500M+ revenue range. Expertise across all lines of commercial P&C insurance-including loss sensitive and group captive insurance programs-is essential. A strong focus on business development and strategic growth is critical to success in this role. Key Responsibilities: + Drive business development by identifying and cultivating new client opportunities through internal and external networks, industry events, and strategic partnerships. + Develop and maintain profitable relationships with new prospects and existing clients. + Execute a personal business plan to ensure the assigned annual new business goal is met or exceeded. + Collaborate with internal teams to develop strategies for new and renewal business. + Build strong partnerships with bank colleagues within assigned market or industry vertical(s). + Conduct pre-call research in advance of client/prospect meetings to ensure presentation of impactful advice and guidance. + Provide leadership and guidance to service and operations teams, supporting their ongoing development. + Actively participate in sales meetings, client strategy sessions, and company events. + Maintain all required licenses and complete continuing education requirements. + Perform additional duties as assigned. Basic Qualifications: + Bachelor's degree. + Active Property & Casualty (P&C) insurance license. + 7+ years experience in complex commercial Property & Casualty insurance sales. Preferred Qualifications: + Bachelor's degree in Business, Finance, Insurance, or a related field. + Additional state insurance licenses. + Proven track record of success across multiple additional insurance lines - employee benefits, life and personal lines. + Engagement with C-suite decision-makers and influencers. + Professional designations (CPCU - Chartered Property Casualty Underwriter, CIC - Certified Insurance Counselor, or ARM - Associate in Risk Management). + Experience working with middle-market clients ($50M-$500M revenue) and expertise in loss sensitive and group captive insurance programs. + External board or committee involvement. + Demonstrated success in business development, including market expansion, lead generation, and strategic sales planning. #LI-KB1 #INS Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in understanding and educating customers on consumer deposit products. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. Other duties as assigned. Basic Qualifications: High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: 1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

The position of Digital Payments Specialist entails the processing of a variety of wire transactions across multiple systems. This function ensures compliance with regulations, troubleshoots payment issues, and provides customer support both internal and external. Requires experience in banking or finance and strong understanding of payment systems and related regulations like AML, BSA, OFAC, and UCC4A. Key duties include accuracy review, data entry, researching and resolving payment exceptions, OFAC and fraud review, liaising with internal and external partners, and maintaining timely and accurate records. ESSENTIAL FUNCTIONS: Transaction Processing: execute advanced payment transactions including incoming and outgoing payments utilizing multiple digital systems. This includes but is not limited to file extraction to upload from online banking systems into multiple wire processing systems. Data Management: review for accuracy, OFAC/BSA and fraud of transactional input from internal bank partners, as well as online banking transactions input from client base. Perform data entry needed, accurately debit and credit appropriate accounts such as DDA and GL. Compliance: ensures all payment processing adheres to departmental policies, banking regulations (i.e. AML, Bank Secrecy Act, UCC4A) and industry standards. Customer Service: Perform callbacks on wires when flagged in online banking as suspicious (escalate to Risk when warranted), callbacks on wires $250,000 and greater, respond to inquiries from customers and internal teams regarding payment orders, research, and confirmations. Liaison and Collaboration: act as point of contact between bank and third-party vendors, technical personnel, and other business units, collaborating to resolve issues. Possess knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. Implement and provide various statements and reports, as needed. Participate in conversions and acquisitions as needed and assigned. Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Minimum 2 years banking or financial experience. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. We are seeking a team member that is committed to protecting our clients and the bank from fraud and relentless in their focus on fraud risk mitigation, while upholding an excellent client experience. Fraud Operations team members maintain a balanced sense of intellectual curiosity. In this role you will focus on determining the root cause of problems and escalations, evaluate explanations and supporting records, and perform thorough due diligence to validate the information reported and your understanding of it. This spans across all aspects of your work, from reviewing incoming escalations and high-risk transactions, to investigating and validating leads, to proactively identifying patterns of abnormal behavior. With the understanding that the findings can have serious implications, you will make well-founded and trustworthy decisions. In this role you will spotlight opportunities for continued improvement while not losing sight of the day-to-day commitments and shared team functions. There is a consistent focus on quality and accuracy while dually meeting cut-offs and deadlines which can range from monthly and weekly to daily and hourly. This role requires an individual who can tackle challenges efficiently, while still maintaining a high-level of precision, discretion, and professional maturity needed for sensitive fraud and risk matters. A growth mindset and ability to learn new skills, systems, and cross-train with peers is imperative for success. This is a foundational role on a high-visibility and expanding team at First Bank. ESSENTIAL FUNCTIONS * Fraud detection and prevention involving transaction risk assessment of the following transaction types which can include but are not limited to ACH, peer-to-peer transfers including Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture (MRDC), remote deposit capture (RDC). * Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation. * Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk. * Independent correlation of information across multiple data sources to effectively decision an alert, assess account risk, or complete after-action due diligence. * Triage and research of high volumes of inbound communications and escalations for investigative referral. * Prompt and professional communication to internal stakeholders related to a range of escalations types. * Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party. * Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes. * Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral. * Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks. * Effective pattern analysis across a range of data sources and development of root cause findings. * Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols. * Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * Three years of related experience in the banking or financial services industry and a Bachelor's degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted. * Proven and consistent experience identifying fraud through a range of banking transaction types. * Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity. * Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems. * Excellent communication and report-writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions. * Capacity to work calmly, communicate succinctly, and make definitive decisions under pressure. * Unwavering professionalism and focus on management and handling of sensitive information with integrity. * Strong interpersonal skills and ability to build positive relationships with a range of both customer-facing and back office teams. * Broad knowledge of fraud risk-related behaviors, trends, patterns and typologies. * Demonstrated leadership by positive example through mentorship across peer group and team. * Interest in fraud intelligence, cyber investigations, physical security, information security, and enterprise risk and cross-collaboration with these teams is a plus. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Assistant Branch Manager is responsible for regularly supporting the Branch Manager; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Assistant Branch Manager is required to be completely knowledgeable and skilled in the areas of new accounts, teller, vault, vault teller, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members. ESSENTIAL FUNCTIONS: Provides support to all assigned areas of branch operations where service or assistance is needed. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing. Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs. Establishes proper identification of new customers and determines need and extent of reference investigation. Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing. May participate in assuring quality control in regards to audits and certifications. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, money orders, traveler's checks and savings bond applications. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports. Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations. Assists other branch offices is resolving operational inquiries and providing staff support. Accepts loan, installment and collection payments. Provides effective customer service and assists in resolving problems within given authority. Records, files, microfilms, updates information, prepares wire transfers and sorts mail or reports as required. Gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Answers telephones and directs callers to proper Bank personnel. Processes credit reports, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, ATM deposits, incoming and outgoing collections, incoming and outgoing wires, FICA payments, credit ratings, certifications, change orders and deposit slip corrections. May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin. May prepare and research levies, garnishments and other legal processes. Cross-trains less experienced branch personnel. Types routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Personal Banker I is responsible for ensuring the customer's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer's immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. This level is based on 1 to 3 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent. ESSENTIAL FUNCTIONS: Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience. Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%). Opens all types of personal and business accounts and prepare related documentation (25%). Inputs and closes personal loan applications including DDA lines of credit and credit card applications. Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts Debit and Credit cards Safe deposit boxes Official checks Any other bank product or service Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process. Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures. Interfaces with customers via telephone or in person. Must be able to support multiple branch locations as needed. Exhibits effective communication Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience. Achieves activity and growth goals as well as customer satisfaction objectives. Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals. Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes. Inputs and follows through with loan applications following operational and regulatory requirements. 100% adherence to branch's internal policies and procedures to ensure 100% pass rates of internal audits. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Customer Support Specialist-Bilingual provides for efficient and effective service to Spanish-speaking customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. We have two positions available: Monday-Friday 7am-4pm (Work every other Saturday 9am-4pm) Monday-Friday 11am-8pm (Work every other Saturday 9am-4pm) Training Schedule: Monday-Friday 5 weeks from 9am-6pm ESSENTIAL FUNCTIONS: * This position specializes in helping Spanish-speaking callers in Spanish. * Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals. * Returns customer phone messages from after hours. * Performs account transactions including, but not limited to: payments & transfers. * Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting. * Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting. * Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes. * Researches and responds to secure/unsecure customer messages. * Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers. * Provide, present and promote Service Excellence to all external and internal customers. * Completes training as assigned. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business, financial industry or branch banking related. * Excellent verbal and written communication skills in both English and Spanish required. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries. * Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Digital Payments Specialist entails the processing of a variety of wire transactions across multiple systems. This function ensures compliance with regulations, troubleshoots payment issues, and provides customer support both internal and external. Requires experience in banking or finance and strong understanding of payment systems and related regulations like AML, BSA, OFAC, and UCC4A. Key duties include accuracy review, data entry, researching and resolving payment exceptions, OFAC and fraud review, liaising with internal and external partners, and maintaining timely and accurate records. ESSENTIAL FUNCTIONS: Transaction Processing: execute advanced payment transactions including incoming and outgoing payments utilizing multiple digital systems. This includes but is not limited to file extraction to upload from online banking systems into multiple wire processing systems. Data Management: review for accuracy, OFAC/BSA and fraud of transactional input from internal bank partners, as well as online banking transactions input from client base. Perform data entry needed, accurately debit and credit appropriate accounts such as DDA and GL. Compliance: ensures all payment processing adheres to departmental policies, banking regulations (i.e. AML, Bank Secrecy Act, UCC4A) and industry standards. Customer Service: Perform callbacks on wires when flagged in online banking as suspicious (escalate to Risk when warranted), callbacks on wires $250,000 and greater, respond to inquiries from customers and internal teams regarding payment orders, research, and confirmations. Liaison and Collaboration: act as point of contact between bank and third-party vendors, technical personnel, and other business units, collaborating to resolve issues. Possess knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. Implement and provide various statements and reports, as needed. Participate in conversions and acquisitions as needed and assigned. Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Minimum 2 years banking or financial experience. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. We are seeking a team member that is committed to protecting our clients and the bank from fraud and relentless in their focus on fraud risk mitigation, while upholding an excellent client experience. Fraud Operations team members maintain a balanced sense of intellectual curiosity. In this role you will focus on determining the root cause of problems and escalations, evaluate explanations and supporting records, and perform thorough due diligence to validate the information reported and your understanding of it. This spans across all aspects of your work, from reviewing incoming escalations and high-risk transactions, to investigating and validating leads, to proactively identifying patterns of abnormal behavior. With the understanding that the findings can have serious implications, you will make well-founded and trustworthy decisions. In this role you will spotlight opportunities for continued improvement while not losing sight of the day-to-day commitments and shared team functions. There is a consistent focus on quality and accuracy while dually meeting cut-offs and deadlines which can range from monthly and weekly to daily and hourly. This role requires an individual who can tackle challenges efficiently, while still maintaining a high-level of precision, discretion, and professional maturity needed for sensitive fraud and risk matters. A growth mindset and ability to learn new skills, systems, and cross-train with peers is imperative for success. This is a foundational role on a high-visibility and expanding team at First Bank. ESSENTIAL FUNCTIONS •Fraud detection and prevention involving transaction risk assessment of the following transaction types which can include but are not limited to ACH, peer-to-peer transfers including Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture (MRDC), remote deposit capture (RDC). •Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation. •Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk. •Independent correlation of information across multiple data sources to effectively decision an alert, assess account risk, or complete after-action due diligence. •Triage and research of high volumes of inbound communications and escalations for investigative referral. •Prompt and professional communication to internal stakeholders related to a range of escalations types. •Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party. •Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes. •Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral. •Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks. •Effective pattern analysis across a range of data sources and development of root cause findings. •Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols. •Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities. •Completes annual compliance courses. •Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. •Adheres to all levels of our Service Excellence standards. •Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. •Three years of related experience in the banking or financial services industry and a Bachelor's degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted. •Proven and consistent experience identifying fraud through a range of banking transaction types. •Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity. •Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems. •Excellent communication and report-writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions. •Capacity to work calmly, communicate succinctly, and make definitive decisions under pressure. •Unwavering professionalism and focus on management and handling of sensitive information with integrity. •Strong interpersonal skills and ability to build positive relationships with a range of both customer-facing and back office teams. •Broad knowledge of fraud risk-related behaviors, trends, patterns and typologies. •Demonstrated leadership by positive example through mentorship across peer group and team. •Interest in fraud intelligence, cyber investigations, physical security, information security, and enterprise risk and cross-collaboration with these teams is a plus. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Personal Banker I is responsible for ensuring the customer's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer's immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. This level is based on 1 to 3 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent. ESSENTIAL FUNCTIONS: Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience. Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%). Opens all types of personal and business accounts and prepare related documentation (25%). Inputs and closes personal loan applications including DDA lines of credit and credit card applications. Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts Debit and Credit cards Safe deposit boxes Official checks Any other bank product or service Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process. Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures. Interfaces with customers via telephone or in person. Must be able to support multiple branch locations as needed. Exhibits effective communication Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience. Achieves activity and growth goals as well as customer satisfaction objectives. Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals. Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes. Inputs and follows through with loan applications following operational and regulatory requirements. 100% adherence to branch's internal policies and procedures to ensure 100% pass rates of internal audits. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. We are seeking a team member that is committed to protecting our clients and the bank from fraud and relentless in their focus on fraud risk mitigation, while upholding an excellent client experience. Fraud Operations team members maintain a balanced sense of intellectual curiosity. In this role you will focus on determining the root cause of problems and escalations, evaluate explanations and supporting records, and perform thorough due diligence to validate the information reported and your understanding of it. This spans across all aspects of your work, from reviewing incoming escalations and high-risk transactions, to investigating and validating leads, to proactively identifying patterns of abnormal behavior. With the understanding that the findings can have serious implications, you will make well-founded and trustworthy decisions. In this role you will spotlight opportunities for continued improvement while not losing sight of the day-to-day commitments and shared team functions. There is a consistent focus on quality and accuracy while dually meeting cut-offs and deadlines which can range from monthly and weekly to daily and hourly. This role requires an individual who can tackle challenges efficiently, while still maintaining a high-level of precision, discretion, and professional maturity needed for sensitive fraud and risk matters. A growth mindset and ability to learn new skills, systems, and cross-train with peers is imperative for success. This is a foundational role on a high-visibility and expanding team at First Bank. ESSENTIAL FUNCTIONS * Fraud detection and prevention involving transaction risk assessment of the following transaction types which can include but are not limited to ACH, peer-to-peer transfers including Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture (MRDC), remote deposit capture (RDC). * Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation. * Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk. * Independent correlation of information across multiple data sources to effectively decision an alert, assess account risk, or complete after-action due diligence. * Triage and research of high volumes of inbound communications and escalations for investigative referral. * Prompt and professional communication to internal stakeholders related to a range of escalations types. * Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party. * Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes. * Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral. * Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks. * Effective pattern analysis across a range of data sources and development of root cause findings. * Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols. * Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * Three years of related experience in the banking or financial services industry and a Bachelor's degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted. * Proven and consistent experience identifying fraud through a range of banking transaction types. * Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity. * Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems. * Excellent communication and report-writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions. * Capacity to work calmly, communicate succinctly, and make definitive decisions under pressure. * Unwavering professionalism and focus on management and handling of sensitive information with integrity. * Strong interpersonal skills and ability to build positive relationships with a range of both customer-facing and back office teams. * Broad knowledge of fraud risk-related behaviors, trends, patterns and typologies. * Demonstrated leadership by positive example through mentorship across peer group and team. * Interest in fraud intelligence, cyber investigations, physical security, information security, and enterprise risk and cross-collaboration with these teams is a plus. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Digital Payments Specialist entails the processing of a variety of wire transactions across multiple systems. This function ensures compliance with regulations, troubleshoots payment issues, and provides customer support both internal and external. Requires experience in banking or finance and strong understanding of payment systems and related regulations like AML, BSA, OFAC, and UCC4A. Key duties include accuracy review, data entry, researching and resolving payment exceptions, OFAC and fraud review, liaising with internal and external partners, and maintaining timely and accurate records. ESSENTIAL FUNCTIONS: * Transaction Processing: execute advanced payment transactions including incoming and outgoing payments utilizing multiple digital systems. This includes but is not limited to file extraction to upload from online banking systems into multiple wire processing systems. * Data Management: review for accuracy, OFAC/BSA and fraud of transactional input from internal bank partners, as well as online banking transactions input from client base. Perform data entry needed, accurately debit and credit appropriate accounts such as DDA and GL. * Compliance: ensures all payment processing adheres to departmental policies, banking regulations (i.e. AML, Bank Secrecy Act, UCC4A) and industry standards. * Customer Service: Perform callbacks on wires when flagged in online banking as suspicious (escalate to Risk when warranted), callbacks on wires $250,000 and greater, respond to inquiries from customers and internal teams regarding payment orders, research, and confirmations. * Liaison and Collaboration: act as point of contact between bank and third-party vendors, technical personnel, and other business units, collaborating to resolve issues. * Possess knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. * Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. * Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. * Implement and provide various statements and reports, as needed. * Participate in conversions and acquisitions as needed and assigned. * Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * Minimum 2 years banking or financial experience. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. * Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Personal Banker I is responsible for ensuring the customer's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer's immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. This level is based on 1 to 3 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent. ESSENTIAL FUNCTIONS: Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience. Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%). Opens all types of personal and business accounts and prepare related documentation (25%). Inputs and closes personal loan applications including DDA lines of credit and credit card applications. Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts Debit and Credit cards Safe deposit boxes Official checks Any other bank product or service Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process. Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures. Interfaces with customers via telephone or in person. Must be able to support multiple branch locations as needed. Exhibits effective communication Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience. Achieves activity and growth goals as well as customer satisfaction objectives. Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals. Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes. Inputs and follows through with loan applications following operational and regulatory requirements. 100% adherence to branch's internal policies and procedures to ensure 100% pass rates of internal audits. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.