What does a global manager do?
A global manager is responsible for managing the company's operations and projects across the global market, as well as developing marketing campaigns and promotional strategies to increase brand awareness, attract potential clients, and increase revenues and the company's profitability. They also monitor the distribution process and product development, coordinating with other teams for campaign methods, and analyzing current market trends to identify business opportunities that would meet consumer demands and public interests. A global manager handles the budget for international promotion, allocating adequate resources and materials to ensure smooth operations.
Global manager responsibilities
Here are examples of responsibilities from real global manager resumes:
- Manage five credit analysts and five documentation administrators, processing $275MM of annual volume and managing a $750MM portfolio.
- Spearhead and manage the user community program for the marketing cloud.
- Lead and manage a team of 9 in completing FDA validation documentation of the ERP system.
- Lead departmental implementation of PeopleSoft CRM for tracking trouble tickets, escalations, customer data, and resolutions.
- Coordinate speaker training and development programs, facilitate executive coaching sessions and manage logistics for speaker preparation.
- Develop packaging solution using six sigma to eliminate over $520k in annual handling damage and customer returns.
- Lead a team of engineers to establish best practices in the deployment of a machine-to-machine cloud base web portal.
- Validate compliance with the original business cases, scope, schedule, expect benefits and ROI prior to closure.
- Create, maintain, lead pipeline and CRM account detail, determining eligibility, with consistent decisive actions on opportunities.
- Validate i18n code readiness for multibyte input/output, and message display in various locale under Solaris sparc and Linux systems.
- Develop standards for internal and customer facing metrics reporting of business activity, cost savings, miss opportunities and SLA compliance.
- Establish enterprise application and infrastructure guidelines for capacity planning.
- Provide strategies, propose technical design and implement infrastructure optimization.
- Perform and direct financial analysis and ROI impact for projects across several customer segments.
- Maintain consistently high customer service scores and award global PMO team execution award for outstanding project delivery.
Global manager skills and personality traits
We calculated that 10% of Global Managers are proficient in Project Management, Oversight, and Customer Service. They’re also known for soft skills such as Creativity, Interpersonal skills, and Analytical skills.
We break down the percentage of Global Managers that have these skills listed on their resume here:
- Project Management, 10%
Promote consistency in Project Management and Project Controls terminology and calculations across all Segments & Business Units.
- Oversight, 8%
Provided oversight and coordinated the design and development of newly structured production area.
- Customer Service, 7%
Provided extensive customer service via telephone and email.
- Informed Consent, 5%
Served as a subject matter expert in informed consent form, site initiation visit and monitoring at Pfizer.
- Digital Marketing, 5%
Create compelling content for digital marketing and social teams including copy, imagery, product animations and lifestyle videos.
- Continuous Improvement, 4%
Established criteria and customer feedback systems to allow ongoing continuous improvement within the organization.
Most global managers use their skills in "project management," "oversight," and "customer service" to do their jobs. You can find more detail on essential global manager responsibilities here:
Creativity. One of the key soft skills for a global manager to have is creativity. You can see how this relates to what global managers do because "advertising, promotions, and marketing managers must be able to generate new and imaginative ideas." Additionally, a global manager resume shows how global managers use creativity: "reduced inventory requirements and improved customer service by significantly reducing forecasting error (wmape). "
Interpersonal skills. Another essential skill to perform global manager duties is interpersonal skills. Global managers responsibilities require that "managers must deal with a range of people in different roles, both inside and outside the organization." Global managers also use interpersonal skills in their role according to a real resume snippet: "provided strategic counsel to senior customer service managers in providing developmental feedback and on-the-job activities to improve interpersonal and business effectiveness. "
Analytical skills. global managers are also known for analytical skills, which are critical to their duties. You can see how this skill relates to global manager responsibilities, because "advertising, promotions, and marketing managers must be able to analyze industry trends to determine the most promising strategies for their organization." A global manager resume example shows how analytical skills is used in the workplace: "centralized data for 20+ erp systems. "
Organizational skills. For certain global manager responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a global manager rely on this skill, as "advertising, promotions, and marketing managers must manage their time and budget efficiently while directing and motivating staff members." For example, this snippet was taken directly from a resume about how this skill applies to what global managers do: "revealed an 80% cost savings by implementing improved transparency and governance for organizational technology investments. "
Communication skills. A commonly-found skill in global manager job descriptions, "communication skills" is essential to what global managers do. Global manager responsibilities rely on this skill because "managers must be able to communicate effectively with a broad-based team made up of other managers or staff members during the advertising, promotions, and marketing process." You can also see how global manager duties rely on communication skills in this resume example: "work with hr and communications departments to redesign new intranet homepage. "
The three companies that hire the most global managers are:
- Meta59 global managers jobs
- KPMG LLP49 global managers jobs
- Ernst & Young31 global managers jobs
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Compare different global managers
Global manager vs. Manager, program management
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
These skill sets are where the common ground ends though. The responsibilities of a global manager are more likely to require skills like "informed consent," "digital marketing," "governance," and "business strategy." On the other hand, a job as a manager, program management requires skills like "risk management," "management program," "patients," and "customer satisfaction." As you can see, what employees do in each career varies considerably.
Managers, program management earn the highest salaries when working in the technology industry, with an average yearly salary of $126,000. On the other hand, global managers are paid more in the pharmaceutical industry with an average salary of $112,275.managers, program management tend to reach similar levels of education than global managers. In fact, managers, program management are 2.1% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Global manager vs. Manager, strategy
A strategy manager is an individual who reviews a company's objectives for growth and works with executives to formulate actionable plans to achieve these objectives. To make comprehensive recommendations, strategy managers must conduct data analysis of the organization as well as the overall industry. They must provide assessments of market trends and identify business threats and opportunities. Strategy managers should also work with department heads to develop individual team goals and break them down into actionable steps for the employees to complete.
In addition to the difference in salary, there are some other key differences worth noting. For example, global manager responsibilities are more likely to require skills like "oversight," "informed consent," "continuous improvement," and "governance." Meanwhile, a manager, strategy has duties that require skills in areas such as "portfolio," "strategic thinking," "corporate strategy," and "strategy development." These differences highlight just how different the day-to-day in each role looks.
Managers, strategy earn a higher average salary than global managers. But managers, strategy earn the highest pay in the technology industry, with an average salary of $116,769. Additionally, global managers earn the highest salaries in the pharmaceutical with average pay of $112,275 annually.managers, strategy earn higher levels of education than global managers in general. They're 9.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Global manager vs. Business development manager
A business development manager's duties include identifying business opportunities, developing effective models and strategies to improve business performance, searching for potential clients to generate income and attract partnerships. A business development manager must have extensive knowledge of the market trends and adjust strategies as needed to meet the needs of the client. Excellent communication, decision-making, critical thinking, and leadership skills are just some of the key factors that business development managers should possess to communicate and negotiate with the clients.
The required skills of the two careers differ considerably. For example, global managers are more likely to have skills like "oversight," "informed consent," "digital marketing," and "continuous improvement." But a business development manager is more likely to have skills like "healthcare," "business relationships," "customer relationships," and "bdm."
Business development managers make a very good living in the finance industry with an average annual salary of $103,515. On the other hand, global managers are paid the highest salary in the pharmaceutical industry, with average annual pay of $112,275.Most business development managers achieve a lower degree level compared to global managers. For example, they're 6.8% less likely to graduate with a Master's Degree, and 0.7% less likely to earn a Doctoral Degree.Global manager vs. Senior service manager
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Even though a few skill sets overlap between global managers and senior service managers, there are some differences that are important to note. For one, a global manager might have more use for skills like "informed consent," "continuous improvement," "governance," and "business strategy." Meanwhile, some responsibilities of senior service managers require skills like "client relationships," "email marketing," "financial services," and "professional services. "
Senior service managers enjoy the best pay in the professional industry, with an average salary of $132,840. For comparison, global managers earn the highest salary in the pharmaceutical industry.The average resume of senior service managers showed that they earn similar levels of education compared to global managers. So much so that theyacirc;euro;trade;re 3.2% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.4%.Types of global manager
Updated January 8, 2025
