What does a global program manager do?
Global program managers have varied duties and responsibilities. These include coordinating with other teams in developing improvements to a company's global programs, working closely with international departments to enhance all global processes, and developing and implementing modifications to products and services. Additionally, they are responsible for administering all purchase orders to suppliers, managing all business systems, and overseeing all the company's communication. Global program managers are also responsible for developing and maintaining good relations with customers and ensure customer retention and satisfaction.
Global program manager responsibilities
Here are examples of responsibilities from real global program manager resumes:
- Coordinate and manage all aspects of solution delivery while leveraging SDLC and agile methods.
- Manage and oversee logistics vendor in arranging mock advisory committee sessions.
- Lead quarterly executive governance meetings and monthly operations review meeting for global suppliers.
- Manage communications for implementation of outsource service provider for indirect sourcing activities in EMEA and APAC.
- Manage cross-functional teams including global communications, product/parts replacements, logistics and hardware fulfillment, warranty, and escalations.
- Handle intake process, obtain insurance authorizations, supervise utilization and management of Medicaid behavioral health manage care services.
- Assist in the design of open stack and hybrid cloud solutions.
- Create systems development management structures and program level oversight for the corporate SDLC.
- Evaluate roles and profiles in CRM system and make appropriate changes in order to accommodate growing business environment.
- Champion reporting initiatives for global organization and work on maintaining CRM database.
- Provide recommended/suggest tools and relate implementation to engineering teams regarding cloud base services
- Contribute to an effective governance process for global projects, ensuring early delivery engagement.
- Implement infrastructure rationalization initiatives to align to strategic objective of simplification and performance improvement to better connect with customers.
- Authore all key infrastructure documents including a launch readiness toolkit which provide associates critical operational support throughout major product launches.
- Mine internal company data using SQL, analyzing customer purchasing history and loyalty.
Global program manager skills and personality traits
We calculated that 11% of Global Program Managers are proficient in Project Management, Program Management, and Global Program. They’re also known for soft skills such as Business skills, Analytical skills, and Organizational skills.
We break down the percentage of Global Program Managers that have these skills listed on their resume here:
- Project Management, 11%
Increased project management maturity by developing and implementing new planning tools, project methodology, project governance, and requirements management.
- Program Management, 9%
Instituted sound Change Management fundamentals and models to move the organization forward with respect to Program Management and formal methodologies.
- Global Program, 7%
Managed IB Equities Global Program for critical front-office application infrastructure and application enhancements.
- Client Facing, 6%
Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.
- External Stakeholders, 5%
Identify internal and external stakeholders, manage stakeholder registry and communication plans.
- Process Improvement, 5%
Consult with client's management teams and end users to identify product/process improvement opportunities, resolve post implementation and operational defects.
Most global program managers use their skills in "project management," "program management," and "global program" to do their jobs. You can find more detail on essential global program manager responsibilities here:
Business skills. To carry out their duties, the most important skill for a global program manager to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Global program managers often use business skills in their day-to-day job, as shown by this real resume: "provided strategic consulting to business groups and provided leadership in program management office. "
Analytical skills. Another soft skill that's essential for fulfilling global program manager duties is analytical skills. The role rewards competence in this skill because "it managers must analyze problems and consider and select the best ways to solve them." According to a global program manager resume, here's how global program managers can utilize analytical skills in their job responsibilities: "designed processes for: allocating resource management allocations, program management, product release, system integration, and performance analysis. "
Organizational skills. This is an important skill for global program managers to perform their duties. For an example of how global program manager responsibilities depend on this skill, consider that "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a global program manager: "partnered with business and hr leaders to build performance management as an organizational capability. ".
Leadership skills. A big part of what global program managers do relies on "leadership skills." You can see how essential it is to global program manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical global program manager tasks: "increased program management process visibility to joint venture leadership, which subsequently became the benchmark within those partner organizations. "
Communication skills. Another crucial skill for a global program manager to carry out their responsibilities is "communication skills." A big part of what global program managers relies on this skill, since "it managers must explain their work to top executives and give clear instructions to their subordinates." How this skill relates to global program manager duties can be seen in an example from a global program manager resume snippet: "action: established governance and stakeholder management processes, team operations and key communications within a highly complex global organization. "
The three companies that hire the most global program managers are:
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Compare different global program managers
Global program manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
There are some key differences in the responsibilities of each position. For example, global program manager responsibilities require skills like "program management," "global program," "client facing," and "external stakeholders." Meanwhile a typical information technology director has skills in areas such as "customer service," "network infrastructure," "disaster recovery," and "windows server." This difference in skills reveals the differences in what each career does.
Information technology directors really shine in the technology industry with an average salary of $145,076. Comparatively, global program managers tend to make the most money in the technology industry with an average salary of $108,431.On average, information technology directors reach similar levels of education than global program managers. Information technology directors are 4.5% less likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Global program manager vs. Information technology manager
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that global program manager responsibilities requires skills like "program management," "global program," "client facing," and "external stakeholders." But an information technology manager might use other skills in their typical duties, such as, "customer service," "database," "network infrastructure," and "san."
In general, information technology managers achieve lower levels of education than global program managers. They're 7.1% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.Global program manager vs. Vending manager
A vending manager is in charge of overseeing and managing vending machine operations, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around devising strategies to identify potential business areas, collecting cash from machines, liaising with clients, delegating tasks, and coordinating refilling and repair procedures. They must also produce progress and revenue reports, implement solutions, and resolve issues promptly. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from global program manager resumes include skills like "program management," "global program," "client facing," and "external stakeholders," whereas a vending manager is more likely to list skills in "vendor management," "strong analytical," "vendor performance," and "customer service. "
Vending managers earn the best pay in the technology industry, where they command an average salary of $118,371. Global program managers earn the highest pay from the technology industry, with an average salary of $108,431.When it comes to education, vending managers tend to earn lower degree levels compared to global program managers. In fact, they're 7.9% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Global program manager vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
Types of global program manager
Updated January 8, 2025
