Guest service representative jobs in Atascocita, TX

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

Daikin Comfort Technologies Manufacturing, L.P., is seeking a professional, skilled individual for our Customer Service Representative position within our Logistics organization located at our DTTP - Waller, TX facility. The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product Position Responsibilities May include; Order fulfillment and order maintenance processes. Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Process RMA and transfer requests. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Perform additional projects/duties to support ongoing business needs Must be knowledgeable of the organization's policies, procedures, practices, products and services. This position serves as the primary point of contact for independent distributors and COD branches. Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Knowledge & Skills HVAC product knowledge and market knowledge strongly preferred Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives. Ability to use good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Quality focus - attention to detail and accuracy and effective documentation skills Excellent organizational and time management skills including prioritization skills to complete projects on time. Ability to analyze and process Information Experience 3 - 6 years of customer service experience within HVAC industry Education High School diploma or GED equivalent Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Full-time Description Guest Services Representative- 402110 Department: Rooms Reports To: GSM/AGM/GM FLSA: Non-Exempt The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities: Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Work Environment: This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Compensation Competitive salary, commensurate with experience. Equal Employment Opportunity: Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Requirements Physical Requirements: Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

Position Type: Part Time Compensation: $15.00 to $19.00 per hour Schedule: Tuesday & Wednesday from 7:00AM to 3:00PM *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. Training schedules may vary days and times to align with trainer's schedule. About Us: Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization. About the job: The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights. What you'll be doing: Greet, welcome, and assist guests in a friendly and professional manner throughout their stay. Handle all check-ins, checkouts, and reservation processes accurately and efficiently. Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data. Review and compile management reports, guest billings, and ledger transactions in a timely manner. Respond promptly to guest inquiries regarding services, facilities, and local attractions. Maintain proper operation of front desk systems and ensure adherence to property standards. Follow all cash handling, credit, and audit procedures in accordance with company policies. Maintain a clean and organized work area and ensure front desk and lobby standards are met. Attend all required meetings and training sessions, maintaining compliance with Reside standards. Support porterage and guest service functions when needed to exceed customer expectations. Communicate effectively with all departments to ensure guest satisfaction and operational efficiency. Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management. Supervisory Responsibilities: This position does not include any supervisory responsibilities. May provide cross training to other staff. Travel: This position could require minimal travel, less than 5% of the time. About you: What you'll bring: High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience. One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus). Computer proficiency required; experience with front office or property management systems preferred. Customer service experience strongly preferred. What we are looking for: Excellent verbal and written communication skills. Strong attention to detail and accuracy in handling financial transactions. Ability to prioritize tasks and work independently or as part of a team. Proficiency in basic arithmetic and comfort with financial data. Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs. Professional appearance and demeanor consistent with company standards. Ability to maintain confidentiality of sensitive information. Willingness to cross-train and assist in other operational areas as needed. Work Environment: This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting. Physical Demands: Flexible and long hours may be required, including weekends, holidays, and overnight shifts. Light to sedentary work - occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items. Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment. Benefits & Perks: What's in it for you: Competitive Pay Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Paid Volunteer and Charitable Match Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program The Fine Print: Work Authorization: The employee must be legally authorized to work in the United States. EEO Statement: Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. Employment Verification: In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. Background Checks: As part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. Reside is a drug-free workplace. *Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

←Back to all jobs at Scenic Property Group Guest Services Agent (Hotel Front Desk) Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status JOB SUMMARY The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements · Greet and welcome all guests approaching the Front Desk in accordance with brand standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquires from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes. Scheduling: Open Daily Availability preferred. Shifts: 6am-2pm, 2pm-10pm, 10pm-7am Looking for Full-time and Part-time Employees. Please visit our careers page to see more job opportunities.

Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Salary Description $15 per hour

Job Details Houston, TXDescription The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service. This position also conducts night audits as applicable. ESSENTIAL DUTIES AND RESPONSIBILITIES Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return Check the guest in and out in an efficient manner Anticipate the gusts needs and exceeds their expectations Proper cash and credit card handling Communicate effectively with guests Respond to guest inquiries and complaints in person and via telephone Effectively operate the hotel computer systems Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings Monitor room availability, selling strategies, discounts and frequent guest program benefits Communicate and coordinate work orders Perform other clerical duties as needed, such as filing, photocopying, and collating. Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Retrieve messages from voice mail and forwards to appropriate personnel. Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience. Ability to prioritize and multi-task in high-pressure situations Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Proficient in Microsoft Office Suite

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: Vacation and Paid Time Off Hotel discounts at brand properties Holiday Pay for worked holidays Birthday Pay: A full paid day on your birthday! Referral bonuses Job Summary As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. Essential Functions Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience. Handles confidential information, including guest records, with a high degree of integrity. Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy. Responsible for cash drawer contents and transactions during shift. Maintains and updates accurate records using the hotel's systems, such as the PMS system. Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies. Ensures common areas/entryway/lobby is clean, neat and orderly. Job Responsibilities Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met. Seek feedback from guests to identify areas for improvement and relay compliments to the team. Execute check-in/check-out processes with accuracy and efficiency. Manage reservations, cancellations, and room assignments to optimize occupancy. Ensures reservation and billing accuracy. Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests). Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties. Maintain an organized and tidy front desk area, contributing to an overall positive guest impression. Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations. Collaborate with team members to find solutions and prevent recurring problems. Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Escalate complex issues to the appropriate supervisor or department when necessary. Performance Metrics Note: This also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service. Qualifications High School Diploma or GED Proficiency in Microsoft Office programs Must be available to work morning and evening shifts Must be available to work on weekends & holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. • Verify credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to supervisor/manager. • Reports accidents, injuries, near-misses, property damage or loss to supervisor. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). • Assists other Front Desk Personnel when need. • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. • Prior hospitality experience preferred, but not required. - Front Desk experience from 6 months to 2 years, but not required. • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. • Ability to read, listens, and communicates effectively in English, both verbally and in writing. • Ability to access and accurately input information using a moderately complex computer system. • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions. • Stand 95% of shift • Lifting up to 25 pounds maximum. • Occasional twisting, bending, stooping, reaching, standing, walking. • Frequent talking, hearing, seeing and smiling.

Job Details Marriott Houston Energy Corridor - Houston, TX Full Time AnyDescription Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13-$15 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Full-time Description Front Desk Agent Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel. Key Responsibilities: - Greet and welcome guests upon arrival, ensuring a positive first impression - Check guests in and out efficiently using the hotel management system - Handle guest inquiries, requests, and complaints professionally and promptly - Manage reservations, cancellations, and modifications accurately - Provide information about hotel amenities, local attractions, and services - Maintain accurate records of guest information and billing details - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction - Uphold hotel policies and procedures to ensure safety and security Skills and Qualifications: - High school diploma or equivalent; additional hospitality training is a plus - Proven experience in customer service or front desk operations preferred - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency with hotel management software and MS Office Suite - Ability to remain calm and professional in high-pressure situations - Flexibility to work various shifts, including evenings, weekends, and holidays We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in the hospitality industry.

←Back to all jobs at Scenic Property Group Guest Services Agent (Hotel Front Desk) Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status JOB SUMMARY The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements · Greet and welcome all guests approaching the Front Desk in accordance with brand standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquires from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes. Scheduling: Open Daily Availability preferred. Shifts: 6am-2pm or 2pm-10pm. Looking for Full-time and Part-time Employees. Please visit our careers page to see more job opportunities.

Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: Vacation and Paid Time Off Hotel discounts at brand properties Holiday Pay for worked holidays Birthday Pay: A full paid day on your birthday! Referral bonuses Job Summary As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. Essential Functions Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience. Handles confidential information, including guest records, with a high degree of integrity. Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy. Responsible for cash drawer contents and transactions during shift. Maintains and updates accurate records using the hotel's systems, such as the PMS system. Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies. Ensures common areas/entryway/lobby is clean, neat and orderly. Job Responsibilities Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met. Seek feedback from guests to identify areas for improvement and relay compliments to the team. Execute check-in/check-out processes with accuracy and efficiency. Manage reservations, cancellations, and room assignments to optimize occupancy. Ensures reservation and billing accuracy. Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests). Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties. Maintain an organized and tidy front desk area, contributing to an overall positive guest impression. Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations. Collaborate with team members to find solutions and prevent recurring problems. Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Escalate complex issues to the appropriate supervisor or department when necessary. Performance Metrics Note: This also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service. Qualifications High School Diploma or GED Proficiency in Microsoft Office programs Must be available to work morning and evening shifts Must be available to work on weekends & holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.