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Guest service representative jobs in Bartlett, TN

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  • Guest Services Representative

    Desoto County Convention & Visitors Bureau 3.9company rating

    Guest service representative job in Southaven, MS

    Physical Demands: Requires prolonged sitting, walking, some bending, stooping, stretching, navigating steps/stairways, standing and lifting up to 50 pounds occasionally. Requires hand-eye coordination and manual dexterity sufficient for keyboarding and departmental equipment. Requires normal and/or correctable range of hearing and vision. Work Conditions: Includes office and event environments, involving contact with staff and the public. Regular schedule is Monday through Sunday and can require irregular hours and changes to schedule due to deadlines and frequent interruptions due to project timelines and due to the organization's commitment to be 100% event driven which may be stressful at times and may involve dealing with angry, confused or upset people. (Must be able to work at least 50% of each month's scheduled events to maintain part-time status and/or work at least 80% of each month's scheduled events to be considered for regular, supervisor position.) Staff Liaisons: As directed by Supervisor Job Objective The Guest Services Representative helps create a hospitable, positive and secure event experience for all guests by providing superior, individualized services and support. Duties and Responsibilities a. Collaboration & Communication Enthusiastically and proactively greets and/or responds to staff, guests, and public who have questions, concerns, difficulties, suggestions, etc. Provides event and arena information to all requestors. Effectively works with Ticket Takers, Bag Checkers/Wander or Section Attendants, or others as assigned. Maintains departmental dress code which helps identifies event services staff and includes the use of flashlight, radio, etc. b. Guest Services Assists with screening procedures for those entering the center for multiple events which includes sports events, music/concert events, and theatre events. Monitors entry (ingress) and exit (egress) points to assigned events. Escorts guests to their section/seat (which is frequently when the arena is dark). Enforces center policies which includes no smoking, no re-entry by monitoring stairs and sections. Resolves guest issues up to the level where intervention by a Supervisor is required. And, assists with incident response and resolution if requested. Helps train other staff or volunteers as needed. Forms effective working relationships & rapport with customers and staff. Secures work area before departing each day. Requirements Qualifications, Knowledge, Skills and Abilities (KSA) Must be at least 21 years of age and have a combination of education and experience in hospitality and/or customer service. Possess good communication skills (including the ability to read, write and speak clearly/consistently in English), ability to work well with people, ability to function in a busy environment with multiple interruptions, orientation to detail, computer literacy and proficiency a must. Must be comfortable with technology and social media. Familiarity with convention/tradeshow industry is preferred.
    $20k-26k yearly est. 60d+ ago
  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Guest service representative job in Memphis, TN

    This is a Part Time position, working Monday - Friday, 3 PM - 8/9 PM. Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities
    $32k-38k yearly est. Auto-Apply 23d ago
  • Guest Service Representative (Front Desk Agent)

    The Peabody Hotel Group 4.2company rating

    Guest service representative job in Memphis, TN

    REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
    $24k-29k yearly est. 44d ago
  • Guest Services Representative

    Robert Half 4.5company rating

    Guest service representative job in Memphis, TN

    Description We are looking for a dedicated Guest Services Representative to join our team in Memphis, Tennessee. In this role, you will provide exceptional hospitality and support to visitors of the museum, ensuring they have a memorable experience while engaging with exhibits and learning about the Civil Rights era. This is a Contract to position offering an exciting opportunity to grow within a dynamic environment. Responsibilities: - Greet and welcome guests at the entrance and Box Office, providing a warm and friendly first impression. - Offer detailed explanations of ongoing and rotating exhibits, sharing insights on the Civil Rights era to enhance visitors' understanding. - Monitor assigned stations throughout the museum, including entrances, hallways, and the theater, ensuring smooth visitor flow and answering any questions. - Deliver brief presentations before and after theater viewings to provide context and enhance the guest experience. - Assist with managing crowd flow and directing visitors to various areas of the museum. - Respond to inquiries and provide accurate information about the museum exhibits and facilities. - Maintain a high level of professionalism and customer service, meeting organizational sales and service objectives. - Stand for extended periods as required, ensuring all assigned areas are adequately supervised. - Collaborate with team members to uphold the museum's standards for guest satisfaction and operational efficiency. - Ensure the museum environment remains welcoming and accessible for all visitors. Requirements - Minimum of 2 years of experience in customer service, hospitality, or a related field. - Strong communication skills with the ability to engage and interact effectively with diverse visitors. - Proven ability to assist and direct guests in a detail-oriented and courteous manner. - Experience in retail sales or handling visitor inquiries is preferred. - Comfortable standing for extended periods and working weekends as part of the schedule. - Knowledge of the Civil Rights era or willingness to learn and become an expert on museum exhibits. - Ability to work collaboratively in a team-oriented environment. - Familiarity with providing presentations or public speaking is a plus. Schedule is 8:30 AM to 5 PM with OFF DAYS being Tuesday and another week day Weekend availability is required Periods of standing are required TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
    $22k-28k yearly est. 3d ago
  • Guest Service Rep.

    First Carolina Management Inc. As Agent for

    Guest service representative job in Memphis, TN

    The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
    $21k-28k yearly est. Auto-Apply 60d+ ago
  • Licensed Insurance Customer Service

    Kacky Kortenber-State Farm Agency

    Guest service representative job in Memphis, TN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Memphis, TN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $28k-40k yearly est. 28d ago
  • Customer Service Representative

    Advertising Checking Bureau 3.8company rating

    Guest service representative job in Memphis, TN

    Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.
    $26k-34k yearly est. 17d ago
  • Guest Service Rep

    Homewood Suites Southaven

    Guest service representative job in Southaven, MS

    ←Back to all jobs at Homewood Suites Southaven Guest Service Rep Homewood Suites Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a guest service representative or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.
    $19k-25k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Guest service representative job in Memphis, TN

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
    $26k-32k yearly est. 48d ago
  • Customer Service Representative

    Warren Oil Company, Inc. 4.2company rating

    Guest service representative job in West Memphis, AR

    Job Description Warren Oil is looking for a dynamic customer service professional for our West Memphis, AR plant. This person must be versatile as they will have responsibility for multiple customers. Answer correspondence (phone calls and emails) from customers in a timely manner Possess a keen understanding of the products and services that we provide Exhibit an above average skill level in MS Excel Problem solver for customer issues Resolves minor customer complaints Provide updates on customer documentation Work cross functionally with transportation, shipping and warehouse teammates Verify customer's complaints and provide solution or communicate to upper management Provide detailed trouble shooting for customer orders Build and maintain good relationship with customers Provide ideas for process improvement Provide open communication channels with company salespersons Assist Accounts Receivable with resolving issues with customer payments/deductions Issue credits when necessary Maintain clean, accurate customer order files Other duties as assigned Customer Service Requirements: College Degree in Business, Finance or accounting prefered 2-4 years of customer service in a call center or office environment Knowledge of Department of Transportation Regulations a plus Familiarization with manufacturing environment a plus General Knowledge of ISO 9001: 2008 a plus Strong multitasking skills Excellent communication skills Proficient in Outlook, Word, Excel, and Internet About Us: Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    $27k-32k yearly est. 16d ago
  • Customer Service Representative (Olive Branch, MS)

    DSV Road Transport 4.5company rating

    Guest service representative job in Olive Branch, MS

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Olive Branch, Polk Lane Division: Solutions Job Posting Title: Customer Service Representative (Olive Branch, MS) Time Type: Full Time The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service * Process and input all customer orders. * Running and printing shipments from WMS. * Run stock reports to check for product availability. * Generate all related paperwork and necessary information required for customer work orders * Checking all orders for special requests * Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. * Follow up with other departments to ensure the service standards are being met. * Assure proper invoicing of accounts by verifying customers as required. * Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities * Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation * Ensure the accuracy of all receiving and shipping documents. * Gather and maintain all data and records relative to shipping and receiving activities. * Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. * Prepare any reports concerning customer service as required by supervisors. * Assist in resolving any discrepancies. Data Entry * Operate the computer terminal in a proficient manner. * Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical * Oversee all paperwork associated with orders and maintain the corresponding files. * Answer phone calls and operates various types of office machines and computers necessary to perform duties. * Greet customers and visitors to the office. * Effectively correspond with customers as required. Communication * Answer incoming telephone calls in a cheerful, courteous, and timely manner. * Promptly route each call to the proper party, taking messages when necessary. * Assist callers with general information and inquires. * Direct visitors to appropriate department. * Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) * CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. * Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES * None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 1 year experience in Customer Service-related capacity * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $23k-30k yearly est. 40d ago
  • CSR

    Copart 4.8company rating

    Guest service representative job in Memphis, TN

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - West Memphis

    Arisa Health

    Guest service representative job in West Memphis, AR

    Arisa Health is seeking candidates to fill a Customer Service Representative position in our West Memphis Outpatient Clinic. The Customer Service Representative will schedule appointments on behalf of medical staff members, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office. Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties. This position is classified as full-time, non-exempt (hourly). Work Hours: Full time, Monday - Friday; 8:00 a.m. to 5:00 p.m. What our Customer Service Representative will do: Schedule appointments on behalf of medical staff members and proactively work to fill open spots on medical staff members calendars when cancellations arise Checking clients in and out in a timely manner Completion of pre-appointment checks for clients. Prepare and maintain client records, accurate maintenance of fee agreements, updating eligibilities, assessing that needed pre-certifications and authorizations are in place. Timely notification of appropriate Medical Staff as needed for entry of authorizations Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way. Working and reconciling reports within EMR (Discharge, Disclosure, PDA's, MTP signature count, open events, incompletes, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.). Coordinate with PCP staff regarding new or returning clients. Work with staff on problems related to weekly reports and/or billing issues. Management of VISA receipts and bi-monthly ordering of supplies for department as needed. Answer phones within three rings, taking accurate messages and routing calls as appropriate. Collection of payments in accordance with ARISA Health payment policy and entering of payments into EMR, making daily deposits, handling of all outgoing and incoming mail, which may include drop off and pick up at Post Office. Checking compliance with payment sources Copying, faxing as needed by clinical staff and other administrative staff. Reconciling reports within the EMR and working with staff on problems related to weekly reports and billing issues. What we look for in a Customer Service Representative: High school diploma or equivalent required Ability to multitask Good organizational skills Excellent written and verbal communication skills Excellent attention to detail Ability to work independently, establish priorities and organize workload Problem- solving mindset Good communication skills required Excellent telephone skills required Willingness and ability to alter duties to support the needs of the business Preferred experience: One year of experience in a medical office is preferred Experience with Credible What we offer our team members: A company dedicated to transforming communities one life at a time. A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts. Ongoing training throughout your employment Paid Time Off and Holidays throughout the year to recharge. Company sponsored Whole Health programs designed to recharge our teams. Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Rep (5353) - West Memphis, AR

    Domino's Franchise

    Guest service representative job in West Memphis, AR

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $25k-32k yearly est. 11d ago
  • Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown

    Summit Management Corporation 4.5company rating

    Guest service representative job in Memphis, TN

    Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience. *Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs* Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests. Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Shift availability:MorningAfternoonEvening Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $26k-31k yearly est. 5d ago
  • Front Desk Agent - Evening Shift 3 Pm - 11 Pm

    Towneplace Suites Memphis Southaven

    Guest service representative job in Southaven, MS

    Job Description Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Evening Shift 3 pm - 11 pm Compensation: $14 hourly Responsibilities: Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Handle guest check-ins, check-outs, and payment processing with accuracy. Take reservations over the telephone, through emails and in person, including groups Qualifications: Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Availability to work flexible schedules, including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong customer service skills with a guest-focused approach. Physical ability to stand, walk, and lift up to 25 pounds as needed. About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
    $14 hourly 15d ago
  • Front Desk Agent

    Craft-Goodman Lodging

    Guest service representative job in Olive Branch, MS

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $25k-30k yearly est. 60d+ ago
  • Night Auditor

    Memphis 4.0company rating

    Guest service representative job in Memphis, TN

    Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Benefits: Employer Matching 401K Retirement Plan Medical Insurance Dental Insurance Vision Insurance FREE life insurance Vacation Pay Holiday Pay Management training Essential Functions Provide a welcoming environment at all times Courteous phone etiquette Computer literacy Ability to effectively communicate with guests in a professional manner An energetic and outgoing personality Handle cash and credit cards accurately Demonstrate teamwork Protect guest information and ensure privacy Attempt to resolve complaints immediately and take ownership of situations Complete all Brand and Company Training in a timely manner Strive to achieve 100% guest satisfaction Complete any work or projects assigned by supervisor Education, Experience, Other Requirements: Required Flexibility to work in shifts and report for scheduled shifts Ability to work with little or no supervision while meeting high-performance standards Excellent organization skills Ability to follow instructions High School Diploma or GED Preferred AA or Bachelors Degree Work experience in Customer Service in the Hospitality Field Experience with hotel operation systems Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success: Be Transparent & Accountable Be Actively Curious Embrace Growth Create Value for Stakeholders Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit ************ .
    $27k-30k yearly est. Auto-Apply 14d ago
  • Guest Services Host

    Memphis Grizzlies

    Guest service representative job in Memphis, TN

    The Opportunity The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, you'll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimize the guest experience. The job training for this position will start in December with events starting in January. Must be available to start at 5:00pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00am. In This Role You Will * Ensures all guests are greeted upon arrival and first impression standards are met. * Maintains designated station during scheduled event time. * Ensures all clients have correct tickets and or credentials to enter the host area of control. * Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed. * Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality. * Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events. * Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers. * Remains in position unless redeployed by Supervisor or full-time staff member. * Services and fulfills individual requests with expedience and care. * Responds to all inquiries, suggestions, and concerns from guests. * Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns. * Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings. * Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department. * Other duties as assigned. The Experience You Will Bring The Experience You'll Bring * Must be 18 years of age or older * High School Diploma or GED * Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction * Must be able to work in a variety of environments, including with reasonable accommodation: * Standing for extended periods * Working at heights * Tight or enclosed spaces (e.g., elevators) * Darkened arenas * Crowded areas * Loud or noisy settings * Areas with flashing lights * Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am * Must be available to work at least 80% of arena events * Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment * Must have the ability to relate professionally to all levels of staff, guests, clients and VIP's * An energetic, positive, and self-motivated person. Must be diplomatic, mature and professional * Must be able to lift up to 10 lbs * Must have a passion for the sports and entertainment industry Nice to Have: * Knowledge and passion for the sports and entertainment industry What We Offer At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks. Discounts and Perks * Flexible scheduling around your availability * Team Store Discounts * Discount game night meals and snack program * Discount Parking * NBA Sponsored Discount Programs * Employee Referral Bonuses * Company Swag * Employee Recognition and Years of Service Awards Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.
    $19k-25k yearly est. Auto-Apply 15d ago
  • Guest Services Host

    Job Listingsmemphis Grizzlies

    Guest service representative job in Memphis, TN

    The Opportunity The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, you'll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimize the guest experience. The job training for this position will start in December with events starting in January. Must be available to start at 5:00pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00am. In This Role You Will Ensures all guests are greeted upon arrival and first impression standards are met. Maintains designated station during scheduled event time. Ensures all clients have correct tickets and or credentials to enter the host area of control. Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed. Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality. Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events. Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers. Remains in position unless redeployed by Supervisor or full-time staff member. Services and fulfills individual requests with expedience and care. Responds to all inquiries, suggestions, and concerns from guests. Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns. Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings. Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department. Other duties as assigned. The Experience You Will Bring The Experience You'll Bring Must be 18 years of age or older High School Diploma or GED Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction Must be able to work in a variety of environments, including with reasonable accommodation: Standing for extended periods Working at heights Tight or enclosed spaces (e.g., elevators) Darkened arenas Crowded areas Loud or noisy settings Areas with flashing lights Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am Must be available to work at least 80% of arena events Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment Must have the ability to relate professionally to all levels of staff, guests, clients and VIP's An energetic, positive, and self-motivated person. Must be diplomatic, mature and professional Must be able to lift up to 10 lbs Must have a passion for the sports and entertainment industry Nice to Have: Knowledge and passion for the sports and entertainment industry What We Offer At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks. Discounts and Perks Flexible scheduling around your availability Team Store Discounts Discount game night meals and snack program Discount Parking NBA Sponsored Discount Programs Employee Referral Bonuses Company Swag Employee Recognition and Years of Service Awards Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details. Not ready to apply? Connect with us for general consideration.
    $19k-25k yearly est. Auto-Apply 16d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Bartlett, TN?

The average guest service representative in Bartlett, TN earns between $19,000 and $31,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Bartlett, TN

$24,000
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