Guest service representative jobs in Casas Adobes, AZ - 212 jobs

Job Title: Customer Service Representative II 2 Openings: Tucson, AZ 85705 3 Openings: Tucson, AZ 85711 3 Openings: Tucson, AZ 85714 Work Arrangement: 100% Onsite Position Type: Contract / Seasonal Schedule: Full-Time, Monday-Friday Position Summary The Customer Service Representative II performs journey-level customer service activities initiated by the general public. This role provides in-person and telephone assistance, processes service requests, resolves customer issues, and ensures accurate handling of records, payments, and transactions while applying discretion and established policies. Key Responsibilities Confer with customers by telephone or in person to provide information about products or services. Provide services such as licenses, registrations, titles, permits, or program eligibility information. Take or enter orders, cancel accounts, and obtain details of customer complaints. Ensure appropriate actions are taken to resolve customer problems. Maintain accurate records of customer interactions, transactions, inquiries, and resolutions. Resolve service or billing complaints, including refunds, exchanges, or bill adjustments. Complete contract forms, change of address records, and service discontinuance orders using computer systems. Refer unresolved customer grievances to appropriate departments for further investigation. Determine charges for services requested, collect payments or deposits, or arrange for billing. Contact customers to respond to inquiries or provide updates on claim investigations or adjustments. Additional Duties Perform research, compile information, and analyze policies and procedures to resolve customer issues. Use discretion when releasing sensitive or confidential information. Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required. Qualifications & Skills Proven customer service experience in a public-facing environment. Ability to resolve difficult customer service complaints or problems. Strong communication, organizational, and problem-solving skills. Ability to work accurately with cash, records, and computer systems. Ability to follow established guidelines and procedures.

Hotel :Tucson Marriott University Park 880 E 2nd Street. Tucson, AZ 85719 Part time. Compensation Range : 17.00 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the r Front Desk Associate, Front Desk, Associate

The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems. Responsibilities Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information. Monitor and handle email and chat communications with customers to ensure timely and professional responses. Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation. Process service plan renewal information and route purchase orders to the appropriate departments. Provide order status updates and shipment tracking information to customers and distributors. Issue software licenses and access codes as requested by customers. Deliver exceptional customer service during all customer interactions. Support peak season service demand efficiently and professionally. Learn irrigation system terminology and product fundamentals. Understand departmental structure and appropriate escalation protocols. Participate in team meetings and continuous learning opportunities. Qualifications Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar). Strong customer service orientation and professional communication skills. Excellent verbal and written communication abilities. Proficiency with computer systems and willingness to learn technical software. Ability to multitask and work efficiently in a fast-paced environment during peak seasons. Strong attention to detail and accurate documentation habits. Professional phone manners and email/chat etiquette. Demonstrates dependable attendance and punctuality. Available for seasonal employment periods. DESIRED QUALIFICATIONS: Previous customer service or call center experience. Technical aptitude or interest in irrigation, engineering, or related fields. Fluency in Spanish or other foreign language(s). Experience with customer relationship management systems or ticketing platforms. Basic understanding of irrigation systems or agricultural practices. Experience in a high-volume customer support environment. Rain Bird is an equal opportunity employer.

The Plumber Tucson TrustsYellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing. Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we're looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you. What's in it for You? Competitive pay: $18-$22 per hour, depending on experience Stability in HOURLY pay Performance-based bonus opportunities to reward your results and drive Steady part-time schedule: 34 hours per week Monday & Tuesday: 7 AM - 4 PM (in-office) Monday & Tuesday: 4 PM - 8 PM (remote) Wednesday-Friday: 7 AM - 10 AM Work-life balance with a family-friendly schedule Stable workflow with overtime available New Home and New Car down payment assistance Real growth and advancement opportunities Health insurance Retirement plan with company match Paid vacation Ongoing training through the Coronado Home Service Institute, featuring an on-site, hands-on facility to strengthen both your technical expertise and sales ability Semi-annual team member surveys to provide feedback and implement change Open-door access to leadership Pride in working with an industry leader with a 4.9-star Google Rating Why You'll Love It Here Over 40% of our team has been with us for five years or more Strong, values-driven culture built on honesty, respect, and teamwork 4.9-star rating on Google, a testament to both our customer service and employee satisfaction Open-door leadership and opportunities to grow your skills in the trades industry Your New Role As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you'll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include: Answering inbound customer calls and scheduling plumbing services efficiently Dispatching technicians to appropriate jobs based on skills and location Providing schedule confirmations, updates, and customer support Supporting management with administrative and clerical tasks Participating in an after-hours on-call rotation Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1-3 years of experience in dispatching and customer service 2 years of experience in administration or the home service industry High school diploma or equivalent Typing speed of at least 45 WPM and proficiency in Microsoft Office Excellent communication, organizational, and multitasking skills Ability to work in a fast-paced office setting and remain seated for extended periods Familiarity with DESCO software (a plus, not required) Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our Graduate by Hilton Tucson team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Assist in handling mail and other electronic communication. Promote the brand loyalty program and provide recognition and benefits to all present members. Provide guests with information regarding hotel facilities and local attractions. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Process all Market and retail transactions for the guests. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. May assist with continental breakfast and laundry functions during downtime. May fill in driving the guest shuttle. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Guest Service Representatives will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Guest Service Representative is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Description We are seeking a Full-Time Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to all guests, handling check-ins and check-outs, assisting with inquiries, and ensuring guest satisfaction throughout their stay. **Qualifications:** - High school diploma or equivalent required - Proven experience in a customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficient in basic computer applications **Responsibilities:** - Greet and welcome guests upon arrival - Assist guests with check-ins and check-outs - Respond to guest inquiries and provide accurate information - Resolve guest complaints in a timely and professional manner - Maintain a clean and organized work area - Collaborate with other team members to ensure guest satisfaction - Adhere to all company policies and procedures - Handle cash and credit card transactions accurately **Work Schedule:** This is a Full-Time position, and the Guest Service Agent may be required to work a flexible schedule, including evenings, weekends, and holidays, to meet the needs of the business. If you are a customer-focused individual with a passion for hospitality, we invite you to apply for the Guest Service Agent position.

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.

Job Description Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

At Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area. The front desk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests. Responsibilities: Greeting, welcoming, and directing guests with Spirit Show Excellence by maintaining a positive attitude, remaining focused on customer needs. Manage the scheduling of bowling lanes and equipment. Educate guests on lane availability, pricing, and any ongoing promotions. Respect. Assist guests in selecting appropriate equipment, such as shoes. Process lane reservations, walk-in requests, and lane assignments Handle cash and electronic payments Answer customer inquiries via phone, email, or in-person Maintain a clean and organized desk area Manage equipment cleaning and organization (i.e., shoes) Removes chipped and cracked bowling balls from racks as needed. Removes bowling balls from ball return and returns to ball racks. Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures Promote an atmosphere of teamwork by assisting co-workers. Use Courage to communicates customer concerns and complaints to manager on duty. Other duties as assigned. *This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC. Requirements Previous customer service experience. Excellence in interpersonal and communication skills Familiar with cash handling and point-of-sales systems. Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays. Excellent time management and the ability to prioritize tasks.

The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest's stay. Position Responsibilities and Qualifications: Education & Experience: · High School diploma or equivalent and some customer service experience preferred. · Strong Computer skills and financial knowledge required. · Valid Driver's License for appropriate state and MVR in good standing. Physical Demands: · Long hours sometimes required, including nights and weekends. · Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to be on your feet throughout the entire shift. Required Competencies: · Must be able to convey information and ideas clearly, both oral and written. · Must work well in stressful, high-pressure situations. · Must be able to evaluate and select among alternative courses of action quickly and accurately. · Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. · Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. · Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. · Must be able to prioritize departmental functions to meet due dates and deadlines. · Must be able to work with and understand financial information and data, and basic arithmetic function

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Night Auditor "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Full-Time/Part-Time Pay: $- $ per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Attend and participate in meetings as required. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits: Accident, critical medical supplement insurance Dental Insurance Employee assistance program Employee hotel room discount Health insurance Health savings account Holiday pay Life insurance Long-term disability Paid time off Paid training Professional development assistance Vision insurance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Join our team for the opportunity to create a lasting experience for your guests in the Sonoran Desert. As a Guest Experience Agent, you will work with guests to ensure that every step of their experience with us is as smooth as possible. You will aid in the creation of reservations, work with guests in person, and follow up via reviews and email. You will be the first contact, and the face of the company. Primary Duties: Provide excellent guest care in the General Store Work with guests to check in/ create/ edit reservations Process sales for the gift shop and Peppersauce Kitchen Engage with guests by providing information on the history and ecology of the area in a fun, informative manner Support guides, restaurant, and administrative staff by helping with cleaning, restocking, and general projects Respond to guest emails, telephone calls, and reviews Requirements: Ability to navigate basic computer programs (Microsoft Word, Excel, Google Sheets) Experience working in customer service An open mind and willingness to learn new skills Excellent communication and time management skills Ability to work long days (up to 11hrs/ day) Current First Aid/ CPR Certifications or willingness to obtain these Desired Skills: Problem solving skills Detail oriented, flexible, and a team player Knowledge of the Southern Arizona ecology Physically fit: capable of lifting and carrying items 20+ pounds

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Ensures exceptional guest satisfaction and maximizes hotel revenue by delivering professional, efficient check-in and check-out services while coordinating hotel services to meet guest needs. Primary Responsibilities Greets, registers, and assigns rooms to guests in a prompt, friendly, and professional manner while utilizing up-selling techniques to maximize room revenue. Prepares for group arrivals, departures, and VIP guests, and remains informed of hotel events and functions during each shift. Processes guest check-outs and accurately handles all forms of payment in accordance with established hotel policies and procedures. Responds promptly to guest requests and inquiries; promotes hotel services, amenities, and outlets; and provides information about local attractions, transportation, and directions to enhance the guest experience. Resolves minor guest complaints effectively and courteously; escalates major concerns, disturbances, or unresolved issues to management as needed. Coordinates guest reservations and communicates with the reservation center to ensure accurate and efficient booking of rooms. Performs night audit duties when cross-trained, as required. Manages all front desk financial transactions, including posting charges, balancing cash and credit transactions, completing cashier reports, preparing deposits, and maintaining accurate guest accounts. Issues, controls, and releases guest safe-deposit boxes in accordance with security procedures. Operates the hotel telephone system by answering and directing calls, dispatching shuttle services, logging guest requests, and coordinating with appropriate departments to ensure timely service and guest satisfaction. Maintains a professional appearance and demeanor at all times in accordance with company standards. Follows all company policies, procedures, and safety guidelines to ensure efficient and secure hotel operations.