Guest service representative jobs in Decatur, AL - 226 jobs

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cb Central system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cb Central system, work and resolve cb Central assigned tasks , solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue. ESSENTIAL JOB DUTIES * Make an average of 65 calls a day . Articulate and Demonstrate Excellent Customer Service * Work buyout schedules if assigned * Perform research on past-due invoices * Work email and statement exceptions if assigned * Work return mail if assigned * Document status updates in cb Central in a clear and concise manner * Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner * Solicit customer enrollment for e-mail statements * Work and resolve assigned tasks in cb Central in a timely and accurate manner * Escalate payment status issues to Collections Management * Train new collectors on collection policies/procedures and system use * May assist with dispute resolution process REQUIRED SKILLS AND COMPETENICES * High school graduate or equivalent is required * Excellent verbal and written communication skills are required as well as excellent customer relations skills * Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers * General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred * Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required. WORKING CONDITIONS Office environment; secure, comfortable working conditions. Work Location: 239 Johnston St SE Decatur, Alabama 35601 Equal Opportunity Employer, including disabled/veterans.

Customer Service Representative Reports to: Customer Service Manager Mission Statement: Our mission is to protect the assets of our clients through thoughtful risk analysis and informed coverage recommendations. We provide accurate and immediate service to build trustworthy and long-lasting relationships with clients, carriers, and coworkers. Protection is our purpose. Aligned Insurance is a leading multiline, multi-carrier insurance agency specializing in comprehensive business and commercial coverage. Our mission is to provide tailored insurance solutions that meet the unique needs of our clients while delivering exceptional service and expertise. We are committed to fostering a dynamic and supportive work environment where our team members can thrive and grow. Position Overview: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support throughout their insurance experience. You will handle inquiries, resolve issues, and ensure that our clients receive timely and accurate information regarding their insurance policies. Key Responsibilities: Client Interaction: Serve as the primary contact for client inquiries via phone, email, and other communication channels. Address and resolve client questions and concerns related to their insurance policies, coverage options, and billing. Provide clear and accurate information about policy details, claims procedures, and account status. Policy Management: Assist clients with policy changes, including updates to coverage, personal information, and billing details. Process policy endorsements, renewals, and cancellations in a timely and accurate manner. Coordinate with insurance carriers to ensure that client requests are handled efficiently. Claims Support: Guide clients through the claims process, including filing claims and providing necessary documentation. Follow up on claims status and provide clients with updates and resolutions. Work with claims adjusters and underwriters to facilitate prompt resolution of claims issues. Administrative Duties: Maintain accurate and up-to-date records of client interactions and transactions. Prepare and process correspondence, documentation, and reports as needed. Ensure compliance with company policies and regulatory requirements in all client interactions. Customer Service Excellence: Demonstrate a high level of professionalism and empathy in all client interactions. Resolve client complaints and issues in a constructive manner, aiming for positive outcomes. Continuously seek opportunities to improve the customer service experience and contribute to team success. Team Collaboration: Collaborate with other team members and departments to ensure a seamless client experience. Participate in team meetings and training sessions to stay informed about company updates and industry changes. Provide feedback and suggestions for improving processes and customer service practices. Qualifications: Previous experience in a customer service role, preferably within the insurance industry. Strong understanding of insurance products, policies, and terminology is a plus. Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally. Strong problem-solving skills and the ability to handle complex inquiries with patience and empathy. Proficiency in Microsoft Office Suite and experience with CRM software. High level of attention to detail and accuracy in handling client information and transactions. Ability to work effectively both independently and as part of a team in a fast-paced environment. Education and Certifications: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, or related field preferred. Insurance licenses or certifications are a plus but not required; training will be provided. A successful candidate will be required to obtain licensure to remain employed. What We Offer: Competitive salary and performance-based incentives. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional development and career advancement. A supportive and collaborative work environment with a focus on employee well-being and success. How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications to Tripp Asbridge, Customer Service Manager, at [email protected]. Please include "Customer Service Representative Application - [Your Name]" in the subject line. Candidates selected for an interview will be required to complete an aptitude assessment prior to an interview being scheduled. Aligned Insurance is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Previous CSR Experience Required Good Communication Skills are Essential Proficient Computer Skills and Softwares Excellent Documentation & Verbal Skills Must be able to Work Alone & as a Team Player Must be able to Meet Company Goals, Policies & Regulations Office Hours: 8am to 5pm Requires: High School Diploma or GED Requires: Background Check *SEND Resume Today!

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio. Rogers Group is currently seeking a Truck Scale Dispatch/Customer Service Representative I to work at our Tanner Quarry, Tanner Alabama, Alabama SMA. This position reports to the Area Controller. The successful candidate will have a strong work ethic, intuitive problem- solving skills and drive to me the organization's needs. Job Details: Wages start at $21.00, Starting wage based on verifiable experience. Fulltime/Permanent Night Shift, $3 night shift premium Weekend work may be required Overtime available along with extensive medical and retirement benefits Job Responsibilities: Provide friendly, professional, and thorough customer service Take and input customer orders Dispatch products and material for delivery Enter requisitions for purchase orders Process incoming invoices from vendors Promote team atmosphere at location and across the division Assist in processing paperwork for corporate accounting systems such as accounts payable, payroll, etc. Assist sales staff with customer service responsibilities May be called upon at the discretion of Managers to perform other duties Qualifications: High school diploma required Prior experience with accounts payable, general accounting, and billing related tasks - preferred Proficiency with Microsoft Office applications Excellent customer service skills Detail oriented with a high degree of accuracy with the ability to multi-task As a Rogers Group employee, you will have access to our competitive company perks, including: Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution. Company provided Group Life and Accidental Death & Dismemberment insurance. Retirement 401(k) with company contribution and match at one year of service. Company provided Short- and Long-Term Disability. Paid Holiday's including Christmas shutdown between Christmas and New Years Day. Paid vacation available after 180-day probationary period and accrued based on years of service. Annual performance-based merit increases. Career growth/advancement opportunities. RGI EEO Statement It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws. All applications are accepted online at ***********************

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Jim 'N Nick's Madison! Earn $16-20 an hour! Your previous experience as a Server, Host, Busser, or Server Assistant is needed here at Jim 'N Nick's Bar-B-Q! Do you love giving great customer service, serving your community and working with a team that feels like family? If so, a Front of the House position with Jim ‘N Nick's is for YOU! No freezers, no microwaves - just great food made with passion and served with pride. We Offer: Competitive pay Flexible schedules Discounted meals A work environment that is upbeat, exciting, and fun Opportunity for advancement Medical, dental, vision insurance, 401K plan, employer paid life insurance and vacation for eligible team members Life Assistance Program Team Member Assistance Fund Our Culture Our BBQ family is built on five core values: Be Honest - We act with integrity Be Respectful - We are humble, kind and gracious Be Committed - We go the extra mile Be Disciplined - We do it the JNN way - every day Be Supportive - we appreciate our JNN family, our community, and our partners Requirements: Passion to serve the guest Committed to teamwork - none of us can succeed without all of us Possess a positive attitude Enjoy working in a fast paced environment Respect the adherence to health, safety and sanitation procedures Ability to clean as you go and stay organized Physical Requirements (Reasonable Accommodations may be requested) Performs duties that require bending, lifting, reaching and turning. Transports items and containers (weighing up to 50 lbs) to and from stock and kitchen locations. Is able to stand up to eight hours or longer if needed. Standing and walking 100 % of the time Lifting up to 20 pounds to shoulder level. Carrying up to 30 pounds for short distances Constant exposure to heat Bending and reaching from under the counter(5 inches above the ground) to 6 feet above the ground with at least one arm Climbing ladders or step stools Dexterity required for handling food items and dishes Effective communication skills to deal with public NOTE: The duties and responsibilities in this job description is not intended to be all‐inclusive. Other duties and responsibilities may be assigned as needed to meet the ongoing needs of the organization.

Benefits: Employee discounts Flexible schedule Free uniforms Paid time off Training & development Shivaay Group LLC is in search of a valuable candidate for our Front Desk Team. We are seeking individuals with a positive personality who has excellent communication and guest services skills. We provide great opportunities in the hospitality industry with chances to advance from within the company. In all departments we may require cross training, to allow better opportunities within the company. With this position you are fully responsible for personal information that is considered private and secure. Guest Service Representatives are the first and last face our guests see, which holds great value to our team. For these reasons, we are looking for the best individuals for this position. Full job description - Assist guest in any needs or requests they have. - Gain basic knowledge of the front desk operating system. - Check guest in and out efficiently - Answering phones in a professional manner. - Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns. - Clean and Neat organization of the work area. - Greeting guest in a friendly and professional manner. - May be required to stand for long periods of time while monitoring your work area. - Cleaning of common areas and rooms when necessary. - Stocking food and beverage items as needed. - Inform guest of any events, local attractions, local restaurants, services, and hotel facilities. - You will be self-empowered to resolve Guest issues and complaints in a timely manner. - Property walks as needed. Experience - Hotel customer service experience is preferred but not required. - Ability to manage guest in every situation including complaints in a calm and professional manner - Communication skills and excellent phone etiquette - Quick to learn a new system and structure. Experience in the hotel Operating Systems is a plus, but not required. - Bilingual or Multilingual skills (if applicable) are a plus - Ability to work flexible hours and days, including weekends and holidays - Capable of working in a fast-paced work environment, alone and with others. - Housekeeping Experience is a plus. - Work Location is in person required. Work Location: In-Person Job Type: Full-time and Part-time Requirements Must be authorized to work in the US. Must have reliable transportation. At least 1 year of hotel front office system experience preferred. Willing to work on weekends and holidays. Willing to do heavy lifting. Must be willing to go under background check Benefits: Paid time off Employee Discount Medical Insurance Schedule: 8 hour shift Morning shift Evening shift Night shift Weekends Monday to Friday Holidays Education: High school or equivalent (Required) Required: Must be 18 years of age. WORK ENVIRONMENT Working in a hotel, you must be comfortable working with other individuals in a shared opened space. No set deadlines, as duties and tasks can change daily. You must be able to prioritize your day based on the tasks provided and open to changes or additions to your job each day. Must be able to work well with others. Remaining customer friendly and professional throughout your work day. Hours and scheduling will vary from week-to-week basis and no amount of hours is guaranteed. This will be based on demand of business. PHYSICAL DEMANDS The duties required while performing this job are the ability to see, hear, reach, stand, stoop, bend, and crouch up to 8 hours on a daily basis. Must be able to push, pull, and lift up to 50 lbs. During your daily shift you will be required to stand, move, walk, bend and stoop regularly. Must be able to write

The Front Desk Representative will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. We Offer Performance bonuses and incentive programs for meeting membership or service goals Health and wellness benefits (medical, dental, vision) Employee discounts on retail, supplements, and fitness classes Flexible scheduling to fit school, fitness, or personal commitments Paid training and development in customer service, fitness operations, and sales Career growth opportunities in personal training, sales, or management roles Free or discounted gym membership (extendable to family/friends) Team recognition, contests, and rewards for top performance Responsibilities Enthusiastically greets each member and guest promptly Personally checks each member into the gym using the proper check-in procedures Register all guests in the gym using proper registration procedures Provides new guests with a tour of the gym and helps answer questions about current membership options What Youll Need to Succeed: No degree or previous experience is required. Dependable with a passion for health and wellness. About Workout Anytime Workout Anytime is a 24-hour, seven-day-a-week fitness concept formed to provide members with first-class fitness facilities at the lowest cost possible while offering exciting career opportunities for its employees. Positive & Supportive Environment: We've built a strong team culture where health, wellness, and mutual support are a top priority for everyone, not just our members. Professional Growth: We invest in our employees' careers by offering opportunities for continuing education and new certifications, helping you stay current with the latest fitness trends. Exclusive Discounts: As part of the team, you'll receive special pricing on supplements, gym apparel, and in-facility services like massages and physical therapy. Hiring Process A human will review your resume within 24 hours, and your first interview will be scheduled in 48 hours.

A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling presentations that inspire guests and build the basket Teams prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop - pulling, filling, pricing, setting, staging and maintaining the sales area and the backroom Providing service to our guests that makes them loyal customers! Qualifications Skills in guest service and active selling Knowledge building in industry trends including brand differentiation Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic merchandising Working in a fun and energetic environment makes you excited… Strong interest and knowledge in technology and electronics Welcoming and helpful attitude toward guests and other team members Learn and adapt to current technology needs Additional Information Hourly base pay ($10-$15) + commissions/ bonuses Weekly pay every Friday Flexible schedule with full time hours Invites to company funded trips, parties, and conferences

Job Description What Makes a McKibbon Hotel Night Auditor? The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Night auditor will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Restock, organize and process purchases from the lobby guest store. Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor. Night auditor will accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel. Document and communicate shift updates for following shift team members and managers. Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Keep front desk and other area workstations clean, tidy and organized Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required. Shifts may vary by hotel: 10pm - 6am or 11pm - 7am. Job Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain consistent professional demeanor. Able to work independently during an overnight shift with no supervision. The ability to input and access information in the property management system and/or points-of-sale system. Great verbal and written communication skills. Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perks Competitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US * The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. The position is located in Huntsville, AL. The compensation for this role is $19/hr. Your typical day * Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. * Foster a "one team" mentality by collaborating effectively with fellow property team members. * Maintain a safe, secure and compliant environment for team members and guests. * Offer support to team members in need and support the de-escalation of situations when required. * Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB. * Communicate effectively with internal and external customers (i.e. guests, team members and vendors). * Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards. * Collect payment method consistently at check-in, following established protocols. * Utilize maintenance, housekeeping, check-in, and other systems accurately. * Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method. * Complete thorough and effective shift handovers at the conclusion of each shift. * Additional duties and responsibilities, as assigned. What it takes * 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage. * Previous experience communicating effectively with internal and external customers, both verbally and in writing. * Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!) * You have a can-do attitude and the ability to work effectively in a collaborative environment. * You embody our Property Team Mission of Customer, Consistency and Community (Norms). * You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. * Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience. Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business: We own it. We make it better. We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at ************************ All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit ***************** If you don't meet 100% of the above qualifications, we still encourage you to apply!

Job DescriptionPosition Title: Customer Service Representative Reports to: Customer Service Manager Mission Statement: Our mission is to protect the assets of our clients through thoughtful risk analysis and informed coverage recommendations. We provide accurate and immediate service to build trustworthy and long-lasting relationships with clients, carriers, and coworkers. Protection is our purpose. Aligned Insurance is a leading multiline, multi-carrier insurance agency specializing in comprehensive business and commercial coverage. Our mission is to provide tailored insurance solutions that meet the unique needs of our clients while delivering exceptional service and expertise. We are committed to fostering a dynamic and supportive work environment where our team members can thrive and grow. Position Overview: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support throughout their insurance experience. You will handle inquiries, resolve issues, and ensure that our clients receive timely and accurate information regarding their insurance policies. Key Responsibilities: Client Interaction: Serve as the primary contact for client inquiries via phone, email, and other communication channels. Address and resolve client questions and concerns related to their insurance policies, coverage options, and billing. Provide clear and accurate information about policy details, claims procedures, and account status. Policy Management: Assist clients with policy changes, including updates to coverage, personal information, and billing details. Process policy endorsements, renewals, and cancellations in a timely and accurate manner. Coordinate with insurance carriers to ensure that client requests are handled efficiently. Claims Support: Guide clients through the claims process, including filing claims and providing necessary documentation. Follow up on claims status and provide clients with updates and resolutions. Work with claims adjusters and underwriters to facilitate prompt resolution of claims issues. Administrative Duties: Maintain accurate and up-to-date records of client interactions and transactions. Prepare and process correspondence, documentation, and reports as needed. Ensure compliance with company policies and regulatory requirements in all client interactions. Customer Service Excellence: Demonstrate a high level of professionalism and empathy in all client interactions. Resolve client complaints and issues in a constructive manner, aiming for positive outcomes. Continuously seek opportunities to improve the customer service experience and contribute to team success. Team Collaboration: Collaborate with other team members and departments to ensure a seamless client experience. Participate in team meetings and training sessions to stay informed about company updates and industry changes. Provide feedback and suggestions for improving processes and customer service practices. Qualifications: Previous experience in a customer service role, preferably within the insurance industry. Strong understanding of insurance products, policies, and terminology is a plus. Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally. Strong problem-solving skills and the ability to handle complex inquiries with patience and empathy. Proficiency in Microsoft Office Suite and experience with CRM software. High level of attention to detail and accuracy in handling client information and transactions. Ability to work effectively both independently and as part of a team in a fast-paced environment. Education and Certifications: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Communications, or related field preferred. Insurance licenses or certifications are a plus but not required; training will be provided. A successful candidate will be required to obtain licensure to remain employed. What We Offer: Competitive salary and performance-based incentives. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional development and career advancement. A supportive and collaborative work environment with a focus on employee well-being and success. How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications to Tripp Asbridge, Customer Service Manager, at ************************************. Please include "Customer Service Representative Application - [Your Name]" in the subject line. Candidates selected for an interview will be required to complete an aptitude assessment prior to an interview being scheduled. Aligned Insurance is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Powered by JazzHR xaw9Q0UYRe

A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling presentations that inspire guests and build the basket Teams prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop - pulling, filling, pricing, setting, staging and maintaining the sales area and the backroom Providing service to our guests that makes them loyal customers! Qualifications Skills in guest service and active selling Knowledge building in industry trends including brand differentiation Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic merchandising Working in a fun and energetic environment makes you excited… Strong interest and knowledge in technology and electronics Welcoming and helpful attitude toward guests and other team members Learn and adapt to current technology needs Additional Information Hourly base pay ($10-$15) + commissions/ bonuses Weekly pay every Friday Flexible schedule with full time hours Invites to company funded trips, parties, and conferences

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perks Competitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. The position is located in Huntsville, AL. The compensation for this role is $19/hr. Your typical day Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. Foster a "one team" mentality by collaborating effectively with fellow property team members. Maintain a safe, secure and compliant environment for team members and guests. Offer support to team members in need and support the de-escalation of situations when required. Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB. Communicate effectively with internal and external customers (i.e. guests, team members and vendors). Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards. Collect payment method consistently at check-in, following established protocols. Utilize maintenance, housekeeping, check-in, and other systems accurately. Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method. Complete thorough and effective shift handovers at the conclusion of each shift. Additional duties and responsibilities, as assigned. What it takes 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage. Previous experience communicating effectively with internal and external customers, both verbally and in writing. Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!) You have a can-do attitude and the ability to work effectively in a collaborative environment. You embody our Property Team Mission of Customer, Consistency and Community (Norms). You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience. Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business: We own it.We make it better.We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected] All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit ***************** If you don't meet 100% of the above qualifications, we still encourage you to apply! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: Employee discounts Free uniforms We are looking to hire for front desk nights during the night from 5pm-10pm. You are responsible for cleaning, making calls, and overall customer service. We want someone who is driven and hard working!