Guest service representative jobs in Port Charlotte, FL - 480 jobs

Pride Health is hiring a ENTRY Phlebotomist I/CSR to support our client's medical facility in the Bradenton FL 34202 location. This is a 4-month assignment with the possibility of a contract-to-hire opportunity, and it's a great way to start working with a top-tier healthcare organization! Job Title: ENTRY Phlebotomist I/CSR Location: Bradenton FL 34202 Duration: 4 Months+ Pay rate: $17.75 per hour Schedule: 6:30 a-12:30 p *The salary is determined by an individual's level of experience, as well as any relevant licenses and certifications they may hold. #### **About the Role** We're seeking a **Patient Services Representative I (PSR I)** to join our healthcare team. This entry-level position is ideal for someone who is passionate about providing excellent patient care and eager to grow into a career in **phlebotomy**. As the first point of contact for patients, you'll play a vital role in creating a welcoming, professional, and compassionate environment. You'll assist patients during check-in, answer questions, maintain the integrity of the waiting area, and support phlebotomy staff as needed. Over time, you'll be trained in phlebotomy to expand your skills and advance your career in healthcare. --- #### **Key Responsibilities** * Greet and assist patients upon arrival, ensuring a friendly and supportive experience. * Manage patient check-ins via kiosk or tablet, addressing any concerns with care and accuracy. * Maintain a clean, organized, and professional front desk and lobby area. * Learn and develop phlebotomy skills to assist with specimen collection when needed. * Once trained, perform specimen collection and processing following established procedures. * Ensure accuracy and confidentiality in all patient interactions and documentation. * Support daily operations, adhering to schedules, safety protocols, and quality standards. * Represent the organization positively to patients, colleagues, and the public. --- #### **Qualifications** **Education:** * High school diploma or equivalent **(required)** **Experience:** * 1-2 years of **client-facing customer service experience** (e.g., retail, hospitality, healthcare, etc.) **required** * **No prior phlebotomy experience necessary** - training provided * Basic keyboarding/data entry skills required --- #### **Ideal Candidate** * Has a strong passion for helping others and delivering excellent service * Is dependable, punctual, and maintains a professional demeanor * Eager to learn new skills, especially phlebotomy * Can multitask and stay calm under pressure * Has reliable transportation and lives within a **20-25 minute commute** of the worksite --- #### **Additional Details** * Reliable transportation is required (public transit or rideshare is not considered reliable). * Must be punctual and available for scheduled shifts. Excessive absenteeism or tardiness may result in termination. * This is a **“Front of House”** position with growth opportunities in **phlebotomy**. * Candidates not interested in learning phlebotomy should not apply. --- **If you're looking for a meaningful entry point into the healthcare field with training and growth opportunities, we encourage you to apply!** --- Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Experience required Chrysler experience preferred but not required CDK experience a plus We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic. "Florida Drug-Free Workplace: Pre-employment Drug Testing"

As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales campaigns. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives! Due to increased demand from our telecommunications client partner, we are in need of a Sales Enrollment Representative with an unrelenting work ethic, tenacious attitude, and a reputation as a dependable team player. The Sales Enrollment Representative will play a key role in acquiring new customers through the execution of residential sales campaigns. Their primary responsibility is to guide prospective customers through the sales process and help them enroll in internet, TV, and phone plans. Sales Enrollment Representative Responsibilities: Interact with customers directly through residential sales campaigns in an effort to drive and achieve new customer acquisition targets Establish genuine relationships with customers, identify their pain points and needs, and clearly explain the value and benefits of telecommunications products and services Close sales and facilitate the enrollment process by completing orders using CRM software, and ensure all necessary information is collected for successful account set up Promote and upsell services to meet customer needs and achieve sales growth Track sales metrics and report directly to Senior Managers regularly to ensure personal success Keep up-to-date with changes in pricing, product offerings, and company policies. Professionally represent the company at all times. Benefits of Being a Sales Enrollment Representative: Competitive compensation package with industry-leading commission incentives Help connect people to the newest & top telecommunication products and services Learn valuable techniques in sales, customer service, and program enrollment Work in diverse settings, meeting with various consumers directly Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your career What We Look For Sales Enrollment Representative: Previous experience as a Sales Enrollment Representative, customer service, or marketing is preferred but not required Excellent communication and interpersonal skills A goal-driven mindset with long-term aspirations Ability to thrive in a fast-paced, collaborative environment Basic understanding of technology & devices Flexibility to work weekends, evenings, or events as needed This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role. Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customer service while improving communities and achieving your personal and professional goals. Join us today! Powered by JazzHR

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating• Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

JOIN OUR TEAM! We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM") At OHM, we are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one! Now Hiring: Guest Service Representative Location: Fairfield Inn and Suites Bonita Springs, Bonita Springs, FL Guest Service Representative.pdf Essential Responsibilities: Warmly greet guests and assist with registration and room assignments. Handle guest inquiries about hotel services, dining, entertainment, and travel directions. Manage room availability, guest accounts, and billing. Post charges, process payments, and make change. Make reservations and handle guest requests, including safekeeping of valuables. Communicate effectively with other departments. Follow hotel credit policies and ensure accurate cash handling. Support team members and take on additional responsibilities as needed. Skills & Abilities: Strong leadership, communication, and organizational skills. Ability to multitask, prioritize, and solve problems. Proficiency with PMS and Microsoft Office. Education & Experience: High School diploma or GED preferred. Hospitality customer service experience preferred. Hours: Flexible schedule, including nights, weekends, and holidays. Physical Requirements: Standing for long periods, light lifting up to 40 pounds. Work Conditions: Indoor environment with minimal exposure to adverse conditions. O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

Job Description Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets. Position Overview: We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets. Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital's services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit. Requirements Previous experience in a customer service. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezy Vet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets. Position Overview: We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets. Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital's services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit. Requirements Previous experience in a customer service. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezy Vet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

Job Description Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, front desk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud. Essential Duties and Responsibilities: Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing. Prepare and input revenue and settlement statistics for the preparation of daily reports. Run night audit final after insuring all revenues are in balance nightly. Perform the duties of a Front Desk Clerk including express checkouts. Qualifications: High School Education or equivalent experience. Accounting background preferred, but not required. Classification: Hourly, Full-Time Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit ************************* KemperSports Management is an Equal Opportunity Employer KemperSports Management participates in E-Verify with the Department of Homeland Security.

Join Our Team Today! The Hampton Inn & Suites - North Port is currently seeking experienced Guest Service Agents, to assist with AM and PM front office operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit **************

We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. About Us: Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Proficient in HMS Properly close out end of day Ensure all numbers match across the board prior to importing them into the system Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Title: FRONT DESK ASSOCIATE Department: ROOMS Reports to: FRONT DESK SUPERVISOR/ASST. GENERAL MANAGER Status: Non-Exempt The purpose of the Front Desk Associate is to create the ultimate guest experience for all guests of our hotel. Front Desk Associates recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel. Primary duties for these associates will focus on some or all of the following areas including, but not limited to: guest check in/check out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market or other guest requests. ESSENTIAL DUTIES AND RESPONSIBILITIES This position is empowered to guarantee total guest satisfaction. Display hospitality and professionalism to our guests at all times. Take pride in representing PMG Hospitality professionally with our guests. Assure that all transactions with guests are handled in a legal, ethical manner. Comply with Company Standards of Service as outlined for PMG Hospitality . Project a favorable image of PMG Hospitality to the public at all times. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Complete Departmental, PMG Hospitality, and Brand standards training as assigned. Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag. Have a thorough knowledge of emergency procedures. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken. Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction. Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance. SPECIFIC JOB FUNCTIONS: FRONT DESK Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities. Maintain cash bank per accounting guidelines. Comply with all accounting procedures. Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler's check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures. Provide safety deposit boxes to guests in accordance with established hotel procedures. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved NIGHT AUDIT Responsible for all tasks noted above under the Front Desk Category. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning. Completes all credit card transmittals, direct bills, and no-show billings for the day. Relocates guests in a courteous manner as needed. Prepares all daily, monthly and yearly reports required by the property. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately. Acts as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper. BREAKFAST AREA Be familiar with breakfast bar setup and operation. Assist with bussing tables and overall cleanliness of the breakfast bar. Assist managers as necessary with light administrative responsibilities. Work with other fellow team members to ensure guest satisfaction. Understand all property safety standards and comply with these rules at all times. Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage. Reduce and keep waste at a minimum. Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy. MARKET/PANTRY Stock the Market daily with all required products to maximize Market/Pantry sales. Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards. Inform the Front Desk Manager of any items that are getting low so the Front Desk Manager can place an order as necessary. Conduct or assist in conducting monthly inventory. EDUCATION and/or EXPERIENCE High School Diploma required. (University degree in related field preferred.) 3 years' experience in a similar position Prior experience in utilization and functionality of brand systems; Excellent interpersonal and organizational skills with a high degree of persuasiveness; Excellent telephone skills; Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment; Must type at least 30 wpm and have high proficiency in MSWord, MS Excel; Must possess strong organizational skills, accuracy in document preparation, and detail oriented; KEY SKILLS Excellent interpersonal communication skills. Must have analytical and problem-solving expertise. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have basic knowledge of Microsoft Word, Excel, computers, and systems. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this position to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Must be proficient with computer and computer-generated data. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs Complimentary Daily Shift Meal POSITION OVERVIEW Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. RATE OF PAY Full-time, hourly at rate of $20.00 WHERE WILL YOU WORK? Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort. POSITION REQUIREMENTS Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful. Experience: Experience in a hotel or a related field preferred. Required: Must have a valid driver's license, motor vehicle background check will be completed. ESSENTIAL FUNCTIONS, SKILLS, ABILITIES • Fluent in English language, must be able to convey information and ideas clearly. • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.) • This position holds multiple job functions at once. • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. • Works well in stressful, high-pressure situations - fast paced environment. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must maintain composure and objectivity under pressure. • Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests. • Teamwork is essential and critical in this role. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • An operational knowledge of Microsoft Office suite and comfortable with electronics. PHYSICAL/MENTAL REQUIREMENTS Front Desk Agents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates. HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the Front Desk Operation including overnights. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including: Greeting guests as they arrive at the hotel Checking guests in and out of the hotel Answering phone calls and responding to emails Assisting guests with any questions or concerns they may have Maintaining accurate records of guest information and room assignments Handling cash and credit card transactions Providing information about hotel amenities and local attractions Ensuring that the front desk area is clean and organized The ideal candidate for this position will possess the following skills: Excellent customer service skills Strong communication skills, both verbal and written Ability to multitask and prioritize tasks effectively Attention to detail and accuracy Ability to work well under pressure Proficiency in using hotel front desk software and equipment Basic math skills Flexibility to work different shifts, including weekends and holidays Benefits include: Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on-demand pay”) Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers. Position Type and Expected Hours of Work This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs. Essential Job Functions · Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. · Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.). · Ensure delivery of packages, mail and messages as needed to guests. · Follow all Lexima/Brand credit policies. · Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Demonstrate appropriate phone skills. · Use Lexima/brand selling guidelines as part of the inquiry call process. · Consistently perform above average in the mystery call process. · Follow up on all wait list reservations. · Manage suite inventory. · Complete shift responsibility checklist. · Keep front office area clean and organized. · Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations · Participate in all-employee meetings, events and other functions required by management. · Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology. · Develop full understanding of hotel amenities and services. · Understand emergency procedures and be prepared to help when necessary. · Operate radios efficiently and professionally in communicating with the hotel staff. · Ensure correct and accurate cash handling while at the front desk. · Use proper radio etiquette when communicating with other employees. · Perform any other duties as requested by management. Work Environment This position will be located at a hotel and primarily work behind a desk and in public spaces. Physical Requirements The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job. · Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. · Occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Ability to stand during the entire 8-hour shift. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company. Travel No travel is expected for this position. Travel for annual training and conferences may be required. Required Education and Experience · High school diploma or equivalent required. · A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred. · Previous hospitality experience preferred. · Knowledge of accounting principles. · Experience handling cash, accounting procedures and general administrative tasks. · Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Effective oral and written communication skills. · Must have a valid driver's license. · Must be fluent in English. E-Verify Lexima participates in E-Verify for every employee. EEO Statement Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Marina Concierge/Front Desk Agent (part time) at The Resort at Longboat Key Club provides exceptional guest service by managing front desk operations and assisting marina guests with their needs. This role requires a professional and friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and seamless experience throughout their stay. Responsibilities Greet and welcome marina guests and resort visitors with a warm and professional attitude. Manage check-in and check-out procedures efficiently and accurately. Provide information about the resort & club, marina services, local attractions, and amenities. Coordinate reservations and maintain accurate records of marina slip assignments. Respond to guest inquiries and resolve complaints promptly and courteously. Assist with administrative tasks such as phone handling, data entry, and billing. Maintain a clean, organized, and attractive front desk and lobby area. Collaborate with other resort departments to ensure excellent guest service and operational efficiency. Requirements Previous experience in front desk, concierge, or customer service role preferred. Previous experience in a Marina setting preferred. Strong interpersonal and communication skills. Ability to multitask and remain composed in a busy environment. Proficient with basic computer applications and reservation systems. Flexible availability, including weekends and holidays. Professional appearance and a guest-focused attitude. Must be at least 18 years of age. Benefits Competitive hourly wage of $16.00 - $17.00, paid bi-weekly. Part-time schedule offering work-life balance. Opportunities for professional development within the resort community. Employee discounts and access to resort amenities. Supportive and friendly work environment. About the Company The Resort at Longboat Key Club is a premier luxury resort located in Longboat Key, FL, offering world-class accommodations, dining, and recreational experiences. Known for its exceptional service and stunning waterfront setting, the resort is a sought-after destination for travelers seeking relaxation and adventure alike. Join our team and become part of a community dedicated to delivering memorable experiences to each guest. ```