Customer Service Representative
Guest service representative job in Cape Coral, FL
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for communicating with customers, sales calls, and scheduling.
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Service Titan experience is preferred
Part-Time Guest Service Representative
Guest service representative job in Cape Coral, FL
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Guest Service Representative - Part Time
Guest service representative job in Punta Gorda, FL
Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Evening Shift 2pm - 10pm• Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Guest Services Representative | Homewood Suites | Sarasota, FL
Guest service representative job in Sarasota, FL
Job Description
About Us:
Our hotel is proudly operated by OCI Hospitality.
The purpose of OCI Hospitality is to
Enrich the Lives of Others Through Hospitality
. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
The Homewood Suites Sarasota is a beautiful 100 room hotel with a unique Spanish style, located in the heart of Sarasota. The location is close to the beaches, downtown Sarasota and many other sporting event venues. Located just a few miles away from I-75 and Benderson Park, Sarasota BMX academy is just 1.2 miles away and Baltimore Orioles Stadium just 1.3 miles away to name a few. This all-suite hotel is very well located, our rooms are equipped with a full size refrigerator, microwave, stove and dishwasher. Our kitchenettes make our hotel a great place to call home when away from home. We offer complimentary breakfast with a great selection of items, a fire pit, a heated pool, a spa, and 2 BBQ grills in our beautiful courtyard. Homewood Suites by Hilton is the upscale, all-suite, residential-style, extended stay leader in satisfaction and performance. Homewood Suites brand offers travelers a unique approach to longer stays by allowing guests to remain in their routines while on the road for business or leisure. Our Suites are equipped with a kitchenette including dishwasher, stove, microwave, full-sized refrigerator, and more.
About the Role:
Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift.
About You:
A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines.
What You Gain:
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
Guest Service Representative - Part Time
Guest service representative job in Punta Gorda, FL
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Evening Shift 2pm - 10pm • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyGuest Service Representative
Guest service representative job in Bonita Springs, FL
JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, communityinvolvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Guest Service Representative Location: Fairfield Inn and Suites Bonita Springs, Bonita Springs, FL
Guest Service Representative.pdf
Essential Responsibilities:
Warmly greet guests and assist with registration and room assignments.
Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
Manage room availability, guest accounts, and billing.
Post charges, process payments, and make change.
Make reservations and handle guest requests, including safekeeping of valuables.
Communicate effectively with other departments.
Follow hotel credit policies and ensure accurate cash handling.
Support team members and take on additional responsibilities as needed.
Skills & Abilities:
Strong leadership, communication, and organizational skills.
Ability to multitask, prioritize, and solve problems.
Proficiency with PMS and Microsoft Office.
Education & Experience:
High School diploma or GED preferred.
Hospitality customer service experience preferred.
Hours:
Flexible schedule, including nights, weekends, and holidays.
Physical Requirements:
Standing for long periods, light lifting up to 40 pounds.
Work Conditions:
Indoor environment with minimal exposure to adverse conditions.
O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Auto-ApplyVeterinary Guest Services Representative
Guest service representative job in Fort Myers, FL
Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital.
At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets.
Position Overview:
We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.
Key Responsibilities:
Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
Answer incoming calls, respond to inquiries, and schedule appointments.
Provide accurate and timely information about the hospital's services and procedures.
Maintain accurate client and patient records in our veterinary management software.
Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment.
Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
Assist with maintaining a clean and organized reception and waiting area.
Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit.
Requirements
Previous experience in a customer service.
Excellent interpersonal and communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Comfortable handling emotionally charged situations with empathy and professionalism.
Proficient with computers and scheduling software (experience with ezy Vet management software is a plus).
A passion for animals and their well-being.
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Family Leave (Maternity, Paternity)
Safe Harbor 401K with Company Match
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Personal)
Holiday Pay
Short Term & Long Term Disability
Employee Assistance Program (EAP)
Team Member Pet Wellness Plan
Team Member Pet Discount
Continuing Education
Uniform Allowance
Tuition Reimbursement
Auto-ApplyFront Desk Agent - Overnight
Guest service representative job in Bowling Green, FL
Job Description
Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, front desk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud.
Essential Duties and Responsibilities:
Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing.
Prepare and input revenue and settlement statistics for the preparation of daily reports.
Run night audit final after insuring all revenues are in balance nightly.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications:
High School Education or equivalent experience.
Accounting background preferred, but not required.
Classification:
Hourly, Full-Time
Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit *************************
KemperSports Management is an Equal Opportunity Employer
KemperSports Management participates in E-Verify with the Department of Homeland Security.
Auto Customer Service Reps
Guest service representative job in Fort Myers, FL
15875 S Tamiami Trail, Fort Myers, FL 33908
Auto Dealership DetailerExperience Required / Hiring NOW!
State-of-the-Art Detail Shop!
Jaguar Land Rover Fort Myers is a GREAT place to have a Rewarding Career! We are BOOMING with Business and have an immediate need to hire Experienced Automotive Detailersto clean and detail the inside and outside of vehicles. Enjoy working in our State-of-the-Art Detail Shop! Apply now and join our team!
Jaguar Land Rover Fort Myers is a positive, upbeat dealership that believes that honesty, integrity and 100% customer satisfaction is the only way to do business. We appreciate our employees and invest in their success!
Full-time Benefits:
Competitive pay based on experience
Medical and Dental Health Plan
Paid Holidays
Paid Vacation after 12 months
401(k) Plan
We are closed on Sundays
Employee discounts on vehicles and service
Career growth
Team Environment
Responsibilities - Automotive Detailer:
Detail new vehicles and pre-owned trade-ins before delivery to customers
Wash, wax, buff and detail the interior and exterior of our vehicles
Vacuum and shampoo seats, carpet and upholstery, clean/treat leather upholstery, etc.
Clean the engine as needed
Maintain inventory of supplies
Communicate vehicle and scheduling issues with Sales, Service and Management
Qualifications - Automotive Detailer:
Automotive Detailing experience is required
A good work ethic, organized, and attention to details
Energetic with a positive attitude and works well as part of a team
Good communication and customer service skills
Position requires standing, bending, and moving for extended periods of time
Valid driver's license and good driving record
High school diploma or equivalent
Must pass a pre-employment background check, drug screen and MVR
We are an Equal Opportunity Employer.
RequiredPreferredJob Industries
Customer Service
Front Desk Agent
Guest service representative job in North Port, FL
Join Our Team Today!
The Hampton Inn & Suites - North Port is currently seeking experienced Front Desk Agents, to assist with AM and PM guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
Auto-ApplyFront Desk Agent
Guest service representative job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of Front Desk, with Night Audit experience! As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
About Us: Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Proficient in HMS
Properly close out end of day
Ensure all numbers match across the board prior to importing them into the system
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyPart-Time Luxury Residential Front Desk Agent
Guest service representative job in Sarasota, FL
[For best results, please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
APPLY HERE- *******************************************************************************************************************
This is a part-time position with a pay rate of $20 per hour.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, and residents and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor, potential home buyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must!
APPLY HERE- *******************************************************************************************************************
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
APPLY HERE- *******************************************************************************************************************
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the position pays $20 per hour. Historically, it pays $17 per hour.
Front Desk Agent $20 per hour
Guest service representative job in Captiva, FL
Job Description
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Meal During Shift
WHERE WILL YOU WORK?
Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort.
POSITION OVERVIEW
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
RATE OF PAY Full-time, hourly at rate of $20.00
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver's license, motor vehicle background check will be completed.
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
Fluent in English language, must be able to convey information and ideas clearly.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
This position holds multiple job functions at once.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Works well in stressful, high-pressure situations - fast paced environment.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
Teamwork is essential and critical in this role.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
An operational knowledge of Microsoft Office suite and comfortable with electronics.
PHYSICAL/MENTAL REQUIREMENTS
Front Desk Agents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates.
HOURS REQUIRED
40 hours per week, flexible schedule, will be required to work weekends and/or holidays.
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Front Desk Agent (Part Time)
Guest service representative job in Fort Myers, FL
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including:
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel front desk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
Front Desk Agent
Guest service representative job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyFront Desk Agent
Guest service representative job in Cape Coral, FL
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk - Townplace Suites, Bradenton West
Guest service representative job in Bradenton, FL
Job Description
The TownPlace Suites in Bradenton, FL is currently seeking friendly individuals who enjoy providing excellent guest service.
The Front Desk Associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Marriott Fosse experience is preferred, but not required.
This is a full-time position that will work weekdays, evenings and weekends between 7am-3pm and/or 3pm-11pm shifts. We offer flexible hours, competitive pay, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to full-time associates after eligibility requirements have been met.
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
Front Desk Agent
Guest service representative job in Longboat Key, FL
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
May be required to work flexible shifts.
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyGuest Services Representative | Full Time | Hyatt Place | Fort Myers, FL
Guest service representative job in Fort Myers, FL
Hyatt Place Fort Myers at the Forum is proudly operated by OCI Hospitality.
The purpose of OCI Hospitality is to
Enrich the Lives of Others Through Hospitality
. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
Welcome to Hyatt Place Fort Myers, We are so glad you are considering us as your future workplace! At Hyatt Place we have 148 rooms, a fitness center, business center, 3 meeting rooms with 2,000 square feet, an outdoor pool, and an on-site restaurant and bar. We provide guests with free breakfast and so much more! We are located within reach of Downtown Fort Myers, Edison & Ford Winter Estates, JetBlue & Hammond Stadium, Fort Myers Beach, and Six Mile Cypress Slough Preserve all from the comfort of Fort Myers, Florida.
About the Role:
Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. In this role, you may be asked to shuttle guests to/from the Duluth Airport or a local restaurant during a shift.
About You:
A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability. Your driving record that is acceptable per our current insurance carrier guidelines.
What You Gain:
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.
Auto Customer Service Reps
Guest service representative job in Fort Myers, FL
15875 S Tamiami Trail, Fort Myers, FL 33908
Automotive Service Technician
Salary + Performance Bonus Paid Weekly!
NEW Climate-Controlled Facility & Equipment! Excellent Income, Benefits, and Training
Award-winning Jaguar & Land Rover Fort Myers is a GREAT place to have a Rewarding Career! We need to hire Auto Service Technicians to perform vehicle repairs and routine service/maintenance according to experience and certifications. Enjoy working in our NEW climate-controlled, state-of-the-art facility with NEW equipment, extra bays and space, and built-in toolboxes!
Jaguar & Land Rover Fort Myers is a positive, upbeat, award-winning dealership that believes honesty, integrity, and 100% customer satisfaction is the only way to do business. We appreciate our employees and invest in their success! Upload your resume AND complete the assessment for immediate consideration.
We Provide Excellent Benefits:
Salary + Performance Bonus paid weekly!
$37,000 - $155,000/year based on experience, certifications, and performance
Ongoing Training
Medical and Dental Health Plan
Paid Holidays
Paid Vacation after 12 months
401(k) Plan
Closed on Sundays
New busy shop with lots of work!
Team Environment
Responsibilities - Auto Service Technician:
Diagnose vehicle problems and perform quality repair and maintenance work that meets dealership and manufacturer standards including engine, transmission, suspension, heating, air conditioning, steering, brakes, exhaust systems, and more.
Learn new information in training sessions
Keep shop neat and account for dealership-owned tools
Other duties may be assigned according to skill level and certifications
Qualifications - Auto Service Technician:
Automotive repair experience preferred
Experienced? Must provide own tools
Dealership experience preferred
A positive attitude and good work ethic
Must be versatile in skills and tasks performed
Working knowledge of shop equipment
Must be analytical with good problem-solving skills
Valid driver's license and good driving record
High school diploma or GED
Applicants must be authorized to work in the U.S. and be a current resident
Must pass a pre-employment background check, MVR, and drug screen
We are an Equal Opportunity Employer.
RequiredPreferredJob Industries
Customer Service