Guest service representative jobs in Spring, TX - 1,230 jobs

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus! More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees. *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. - - THIS IS N Customer Service, Call Center, Service, Retail, Customer

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. Responsibilities Provide timely and effective customer service through phone, email, and online chat channels. Resolve customer inquiries related to products, billing, services, and technical support. Accurately log and track customer interactions using the internal system. Troubleshoot and resolve customer issues, escalating complex cases as necessary. Offer product and service information, helping customers make informed decisions. Assist with onboarding new customers and explaining company policies and procedures. Collaborate with team members to improve customer experience and operational processes. Follow up with customers to ensure issues have been resolved to their satisfaction. Stay updated on company products, services, promotions, and any changes in procedures. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service role, preferably in the telecommunications or technology industry. Strong communication skills, both verbal and written. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Problem-solving skills and attention to detail. Positive attitude and a passion for helping people. Ability to work independently and as part of a team. If you're interested in this position, please apply with your updated resume.

The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams. Essential Functions Answer phones, direct customers to the appropriate contact, and/or provide direct assistance. Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame. Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction. Participate in weekly sales calls to escalate customer issues and align business priorities. Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing. Onboard and set up new customer accounts in the ERP system. Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed. Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations. Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments. Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams. Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives. Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries. Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions. Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions. Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs. Work with the Finance department to resolve billing and invoicing issues as a priority. Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents. Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers. Provide after-hours assistance, including coverage of on-call phone shifts, as required. Represent Innospec professionally on all customer-related calls, meetings, and communications. Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements. Role Requirements Excellent verbal and written communication skills. Strong attention to detail with effective problem-solving and decision-making abilities. Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms. Strong organizational, time management, and multitasking skills. Effective conflict resolution and customer relationship management skills. Commitment to continuous learning and professional development. Strong work ethic, professionalism, and a trustworthy, professional appearance. Availability for after-hours and on-call support as required. Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.

A Houston-based, full-service wealth management and financial planning firm is hiring a Service Advisor to support high-net-worth clients and elite Wealth Advisors in a high-touch, fast-moving environment. This role owns client service execution. From account openings and transfers to insurance underwriting coordination and complex trust registrations, this role serves as a trusted point of contact for day-to-day client needs. You will work deep in the details, manage significant volume, and ensure every client interaction is handled with precision and polish. They are looking for a sharp, collaborative client-service professional with experience in an RIA or similar wealth management environment, comfort supporting ultra-high-net-worth clients, and the confidence to manage complexity without dropping the ball. Service Advisor Responsibilities: Serve as a primary contact for client service requests and account-related inquiries Schedule and prepare materials for client review meetings Open, maintain, and update client accounts across multiple registrations and entities Process onboarding paperwork for advisory accounts, financial plans, insurance, and annuities Manage insurance underwriting workflows, including medical records and carrier coordination Initiate and track asset and money movements Support complex trust structures, including irrevocable trusts and IDGTs tied to insurance strategies Maintain accurate records and documentation in Salesforce and paperless filing systems Monitor custodian alerts and proactively resolve issues Partner closely with Wealth Advisors and internal teams to ensure seamless execution Assist with special projects as needed in a high-volume, high touch setting Service Advisor Requirements: 3+ years of experience in an RIA or wealth management firm serving high-net-worth clients Experience supporting clients with $10M-$250M net worth or $500K+ annual income Bachelor's degree preferred Strong working knowledge of life insurance in a wealth management context Proven ability to open and fund accounts across complex registrations and trust structures Experience with Salesforce or similar CRM, plus portfolio and document management systems Highly organized, detail-driven, and able to manage volume without sacrificing quality Excellent written and verbal communication skills Clean broker check required Series 65 or equivalent (7 or 66) Benefits: 10% salary bonus paid quarterly Quarterly profit-sharing bonus 100% employer-paid medical insurance for the employee Dental and vision coverage 401(k) with safe-harbor match Unlimited PTO Standard holidays plus additional time around Thanksgiving and Christmas Strong commitment to work-life balance in an onsite, team-oriented environment Clear track record of promoting from within If you thrive in a collaborative culture, enjoy mastering complex client work, and want to sharpen your skills alongside elite advisors in a high-performance RIA, this role will push you and reward you. Apply now! #LI-SB1

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Summary Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products. Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquiries regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products Qualification of the Customer Service Representative include, but are not limited to: 3+ years of Inside Sales experience in metal working or industrial supply is preferred Infor experience is preferred Excellent communication skills Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior inside sales/customer service experience Data entry skills, organization, multi-tasking and customer focus is required Regular in-person attendance required #ZRTS Additional Information Physical Demand: Lifting up to 30lbs may be required Working Conditions: Office Training/Certifications: Infor experience preferred Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm Travel: N/A Education: High School Diploma or GED Location: USA:TX:Conroe DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

Are you a motivated person with a can-do attitude? If so, we'd love to have you join our team! What can we offer you?: Competitive Wages; Monthly incentive program; Medical, dental and vision benefits; 401K; Uniforms; Employee Discounts with Verizon, Sketchers and more! Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list. Since the mid-1970's, Twin Cities' companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets. Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S. Commercial Truck & Trailer Repair is seeking an Service Advisor. Our Service Advisor builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals. Responsibilities for our Service Writer include but are not limited to: Provide supervision for service department; Organize and provide daily supervision of departmental personnel; Determine and provide adequate level of staffing and arrange for or provide required personnel training; Set projected sales and expense goals based on facilities, technician staffing and efficiency standards; Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales; Determine and administer advertising and promotional programs; Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping; Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies; Implement safety procedures as safety supervisor; Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership; Determine and implement labor rates based on market research and budget requirements; Review company financials to ensure compliance with budgeted financial goals; Perform annual employee evaluations; Maintain technician's productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations; Keep up-to-date on current market trends and observe activities of local, regional and national competition; Work with Parts Manager and Administrator to ensure punctual claims application and follow up; Perform other duties as assigned by management. Qualifications to apply for this role are: Highly skilled in vehicle and equipment diagnosis and repair preferred; Strong organizational skills; Must have excellent communication skills, both verbal and written; Must be able to pass a drug test and background check Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

**We need outgoing friendly people to greet each guest and take orders from 2:00pm-7:30pm Monday-Saturday, & Sunday 11am-4:15pm To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Starting pay $11.00 based on experience. Must be able to work weekends and Holidays. A review performed and a raise offered after 90 days of employment. Requirements: Possess a strong sense of teamwork Ability to follow instructions Has integrity Takes initiative Fits the Nothing Bundt Cakes Culture Has the ability to work well under pressure Outgoing and friendly personality Ability to multitask while paying special attention to detail Strong sales ability Genuine care of others needs Ability to work with a sense of urgency Responsibilities may include but are not limited to: Abide by all NBC policies and procedures Uphold NBC's image and brand Assist other departments when necessary Introduce walk-in guests to our bakery and our products with a guest tour Assist guests with walk-in orders while using creative solutions Suggest balloon sales, show porcelain items, and up-sell with candles and cards Assist phone guests by placing incoming orders Give cake presentations while performing quality control tests Operate & balance (POS) point of sale with accuracy and efficiency Gather guests email addresses Keep samples available during all hours of operation Maintaining a strong knowledge of NBC's products, prices, and promotions Keep retail area clean, swept, neatly merchandised, Dust all retail surfaces twice per week, including all counter tops, and POS stations Duties assigned by crafting department such as fluffing bows and making design pieces. Track inventory and commission sales

Department: Stadium Operations Reports to: Sr. Director, Guest Services Classification: Part-time/Non-exempt/Seasonal Summary/Objective: The Astros are looking to add part-time Guest Services Team members to our roster. As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. In this role, you will wear many different caps and have the potential to work in several different areas of the ballpark. Responsibilities may include, but not be limited to, ushering, ticket scanning, assisting guests with disabilities, mobility issues, and their related needs, concourse customer service matters, and attending to stairs, ramps, escalators, and elevators. As a frontline representative of the Astros, you will have the opportunity to assist our guests by offering directions and sharing information. Your job will be to keep fans safe while still maintaining a fun and friendly atmosphere. For the 2026 Houston Astros Baseball Season, our employee minimum work commitment consists of: All team members will be required to work at least 300 hours during Astros regular season home games. Weekend availability is an expectation for this role. This will be an important factor as we determine invitations to return for the following season. The standard clock in time for weekday games with a 7:10 p.m. start is 4:30 p.m. There will be no late clock ins for Saturday and Sunday games. Essential Functions & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Following through on the Astros' commitment to delivering a positive, memorable experience for all fans Providing a safe environment for fans Being courteous and patient with all guests Prior to gates opening, helping the Astros remain “game-ready” by assessing your designated section for patrons; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor. When gates open, welcome our fans with a smile and helpful attitude Operating ticket scanners to ensure fans have valid tickets to enter the ballpark Reviewing tickets to provide guests with accurate directions to their seats Helping address questions, problems or concerns that fans may have Monitoring gates and access points to ensure guests do not enter areas without an appropriate ticket/wristband. Being alert to potential hazards in the ballpark such as foul balls and reporting incidents Monitoring your assigned area for issues and opportunities to make lasting memories for our fans. Stay up to date on the policies and procedures to ensure the safety and security of all that enter the ballpark. Having a strong understanding of ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities. Provide assistance and clear directions during emergency situations. Other Duties May Include: Safely operating and monitoring escalators and elevators to ensure safety of guests. Assisting with wheelchair requests by coordinating with our Security Operations Center and First Aid team. Education and/or Experience & Skills: Required You must love working with and helping people Strong public speaking and communication skills Expected to multi-task and retain information in a fast-paced environment. Must be personable, enthusiastic, engaging, and energetic and in small and large groups Comfortable working with a variety of groups-families, children, and corporations Willingness to work independently and in a team orientated environment Ability to maintain a POSITIVE attitude while handling difficult situations is essential. The flexibility to work non-traditional hours, including nights, weekends, and holidays. Bilingual-English/Spanish is a plus Quick thinker - ability to handle unexpected situations - Safety is our top priority Flexibility is fundamental in our daily operations You must be able to maintain a positive attitude while handling difficult situations You must be a local Houston resident Must have availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest! Preferred Knowledge about the Houston Astros. Bilingual-English/Spanish or Japanese is a plus. Knowledge and experience with ticketing apps is a plus. Work Environment The noise level in the work environment is moderate, however, during events, the noise level may be loud. Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision. Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark. The Position requires ability to walk long distances and stand up 4 to 5 hours without a break. The ability to lift up to 25 pounds on occasion. Position Type and Expected Hours of Work This is a part-time position. Must have availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest! For the 2026 Houston Astros Baseball Season, our employee minimum work commitment consists of: All team members will be required to work at least 300 hours during Astros regular season home games. Weekend availability is an expectation for this role. This will be an important factor as we determine invitations to return for the following season. The standard clock in time for weekday games with a 7:10 p.m. start is 4:30 p.m.; the latest arrival time allowed is 5:30 p.m. There will be no late clock in for Saturday and Sunday games. Travel: No travel is expected for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Vet/Disability

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Department: Stadium Operations Reports to: Sr. Director, Guest Services Classification: Part-time/Non-exempt/Seasonal Summary/Objective: The Astros are looking to add part-time Guest Services Team members to our roster. As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. In this role, you will wear many different caps and have the potential to work in several different areas of the ballpark. Responsibilities may include, but not be limited to, ushering, ticket scanning, assisting guests with disabilities, mobility issues, and their related needs, concourse customer service matters, and attending to stairs, ramps, escalators, and elevators. As a frontline representative of the Astros, you will have the opportunity to assist our guests by offering directions and sharing information. Your job will be to keep fans safe while still maintaining a fun and friendly atmosphere. For the 2026 Houston Astros Baseball Season, our employee minimum work commitment consists of: All team members will be required to work at least 300 hours during Astros regular season home games. Weekend availability is an expectation for this role. This will be an important factor as we determine invitations to return for the following season. The standard clock in time for weekday games with a 7:10 p.m. start is 4:30 p.m. There will be no late clock ins for Saturday and Sunday games. Essential Functions & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Following through on the Astros' commitment to delivering a positive, memorable experience for all fans Providing a safe environment for fans Being courteous and patient with all guests Prior to gates opening, helping the Astros remain “game-ready” by assessing your designated section for patrons; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor. When gates open, welcome our fans with a smile and helpful attitude Operating ticket scanners to ensure fans have valid tickets to enter the ballpark Reviewing tickets to provide guests with accurate directions to their seats Helping address questions, problems or concerns that fans may have Monitoring gates and access points to ensure guests do not enter areas without an appropriate ticket/wristband. Being alert to potential hazards in the ballpark such as foul balls and reporting incidents Monitoring your assigned area for issues and opportunities to make lasting memories for our fans. Stay up to date on the policies and procedures to ensure the safety and security of all that enter the ballpark. Having a strong understanding of ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities. Provide assistance and clear directions during emergency situations. Other Duties May Include: Safely operating and monitoring escalators and elevators to ensure safety of guests. Assisting with wheelchair requests by coordinating with our Security Operations Center and First Aid team. Education and/or Experience & Skills: Required You must love working with and helping people Strong public speaking and communication skills Expected to multi-task and retain information in a fast-paced environment. Must be personable, enthusiastic, engaging, and energetic and in small and large groups Comfortable working with a variety of groups-families, children, and corporations Willingness to work independently and in a team orientated environment Ability to maintain a POSITIVE attitude while handling difficult situations is essential. The flexibility to work non-traditional hours, including nights, weekends, and holidays. Bilingual-English/Spanish is a plus Quick thinker - ability to handle unexpected situations - Safety is our top priority Flexibility is fundamental in our daily operations You must be able to maintain a positive attitude while handling difficult situations You must be a local Houston resident Must have availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest! Preferred Knowledge about the Houston Astros. Bilingual-English/Spanish or Japanese is a plus. Knowledge and experience with ticketing apps is a plus. Work Environment The noise level in the work environment is moderate, however, during events, the noise level may be loud. Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision. Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark. The Position requires ability to walk long distances and stand up 4 to 5 hours without a break. The ability to lift up to 25 pounds on occasion. Position Type and Expected Hours of Work This is a part-time position. Must have availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest! For the 2026 Houston Astros Baseball Season, our employee minimum work commitment consists of: All team members will be required to work at least 300 hours during Astros regular season home games. Weekend availability is an expectation for this role. This will be an important factor as we determine invitations to return for the following season. The standard clock in time for weekday games with a 7:10 p.m. start is 4:30 p.m.; the latest arrival time allowed is 5:30 p.m. There will be no late clock in for Saturday and Sunday games. Travel: No travel is expected for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Vet/Disability ExperiencePreferred 2 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Full-time Description Front Desk Agent Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel. Key Responsibilities: - Greet and welcome guests upon arrival, ensuring a positive first impression - Check guests in and out efficiently using the hotel management system - Handle guest inquiries, requests, and complaints professionally and promptly - Manage reservations, cancellations, and modifications accurately - Provide information about hotel amenities, local attractions, and services - Maintain accurate records of guest information and billing details - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction - Uphold hotel policies and procedures to ensure safety and security Skills and Qualifications: - High school diploma or equivalent; additional hospitality training is a plus - Proven experience in customer service or front desk operations preferred - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency with hotel management software and MS Office Suite - Ability to remain calm and professional in high-pressure situations - Flexibility to work various shifts, including evenings, weekends, and holidays We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in the hospitality industry.

Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education - HS Diploma or equivalent. Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications - N/A.

The Guest Services Agent is responsible for creating luxury guest experiences and welcoming first impressions. Handles all arrival and departure services including orientations, billing, recommendations and being a source of information for all visitors. The GSA assists with any guest requests and uses creative problem solving when guest issues arise to build strong guest relations. The GSA is a very collaborative role working very closely with several other departments through detailed communication and organization. The guest services agent helps build experiences from before guest arrives to after they depart. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism. ESSENTIAL JOB FUNCTIONS • Oversee guests' first impression upon arrival and handle all special requests • Main point of contact and communication with guests throughout stay. • Answer guest questions using awareness of services, products, events, and hotel happenings. • Taking ownership of guest related issues using problem solving skills to find creative ways to rectify issues while building relationships. • Communicate guest issues and preferences to managers and other departments to ensure proper follow up and learnings. • Ensure departure experiences are smooth and all billing handled efficiently. • Manage, respond, and delegate incoming e-mails, phone calls and text messages through multiple programs with a high level of articulate professionalism. • Book and sell room reservations while guiding future guests on best room product and hotel activities that meet their specific needs. • Assist monitoring our fire safety systems and executing emergency procedures. • Complete checklist of day-to-day tasks while multi-tasking assisting guests in the lobby. • Regularly use anticipation and adaptability to customize guest experiences. • Assist bell, housekeeping, valet, dining, and other departments' duties. • Ensure compliance of all Front Office standards, procedures, and services. • Required to work varying schedules, including nights, weekends, holidays, and overnight shifts Qualifications KNOWLEDGE AND SKILLS • High School Diploma or GED preferred. • Must work well in a fast-pasted environment with high pressure and/or stressful situations. • Excellent verbal and written communication skills. • Must be poised and composed with ability to remain guest-focused and resolve issues quickly and accurately. • Must be able to multi-task and handle multiple priorities effectively, with strong attention to detail. • A high level of communication skills is required as this position is responsible for communicating frequently with many other departments to assist with guest requests. • Organization skills required to organize hotel room inventory, guest preferences, special requests, and large groups. • Must be proficient in the English language. GSA's report to the front office managers. • No previous hospitality industry experience required. PHYSICAL JOB REQUIREMENTS Must be able to meet the following minimum physical requirements for at least an eight-hour shift: • Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis. • Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers. • Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions. • Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports. • Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Overview The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation Responsibilities Be knowledgeable about The Post Oak and its services Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Access all functions of computer system according to established procedures and standards. Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards. Accommodate all requests for information in a congenial manner Process all guest check-ins/check-outs according to Forbes and AAA standards Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction Document and confirm reservations and cancellations Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $16.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Where Hospitality Becomes Unscripted. At OTH Hotels Resorts, we don't believe in service that's scripted-we believe in hospitality that's human. As a Guest Service Agent, you're not just the first face guests see-you're the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isn't just about check-ins and key cards. It's about creating genuine connections, anticipating needs, and making sure every guest feels truly seen, heard, and valued. You are more than a front desk agent-you're a host, a guide, and a problem-solver. When empowered with our Unscripted Hospitality mindset, you help turn simple stays into unforgettable experiences. Key Responsibilities Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience. Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit. Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude. Accurately process reservations, payments, and room assignments using the property management system. Maintain knowledge of hotel features, services, amenities, and local area attractions. Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.). Monitor lobby and guest areas to ensure they are welcoming and well-maintained. Support team members with administrative or operational tasks as needed. Follow safety, security, and confidentiality procedures to protect guests and property. Represent the spirit of OTH Hotels Resorts with every interaction-onsite or over the phone. Who You Are A people-person with a natural warmth and a passion for delivering memorable guest experiences. Calm under pressure and quick to find creative solutions when challenges arise. Comfortable using computers and learning hotel systems (training provided). Strong verbal communication skills in English; bilingual abilities are a plus. Detail-oriented, organized, and able to multitask in a fast-paced environment. Reliable, flexible, and available to work a variety of shifts including weekends and holidays. Previous hotel front desk or hospitality experience preferred, but not required-we're happy to train individuals with the right attitude and drive. What Makes Us Different Unscripted Hospitality is more than a service philosophy-it's a culture of care, empowerment, and personal connection. We trust our team members to lead with heart, to listen deeply, and to take ownership of the guest experience beyond s or scripted lines. At OTH Hotels Resorts, you're not just doing a job-you're making someone's day, every day. Join Us If you're ready to create connections, make lasting impressions, and be part of a team that values authenticity and purpose-this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Dalwadi Hospitality Management - Immediate Guest Service Representative Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, customer-focused environment? Dalwadi Hospitality Management, a leading hotel management company based in Houston, Texas, is seeking a highly skilled and motivated Guest Service Representative to join our team. As a Guest Service Representative, you will play a crucial role in welcoming and assisting hotel guests, ensuring their stay is delightful and memorable. By joining us, you will have the opportunity to work alongside a talented team dedicated to delivering outstanding hospitality services. Essential Duties include: Check in guests efficiently and warmly, ensuring correct room assignments and rates Respond to guest inquiries and provide recommendations for local attractions and services Handle guest check-outs, billing, and ensure guest satisfaction Manage phone reservations and guest service requests Maintain accurate records of room availability and guest accounts Continued: Follow brand standards for guest stays and loyalty programs Coordinate with housekeeping on room status updates Ensure compliance with safety procedures and energy conservation Participate in mandatory trainings and meetings Flexible with schedule and assignments Requirements: Good customer service skills Ability to work independently and collaboratively Strong communication and attention to detail Ability to multitask and show initiative Join us at Dalwadi Hospitality Management and be part of a fun and loving team that values your contributions. Enjoy benefits such as paid time off, health, dental, vision, and life insurance, employee discounts, and the opportunity to enhance your skills in a dynamic hospitality environment. Location: Houston, Texas Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount