H&R Block jobs in San Jose, CA

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $27.00/Hr. Sponsored Job #6552 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We are looking for an experienced and strategic Workforce Management Lead to drive our forecasting and capacity planning within the Compliance Operations domain. This role is critical in ensuring that our compliance functions-Customer Onboarding (CDD/EDD), Ongoing Monitoring (AML transaction monitoring), and Sanctions Screening (including PEP)-operate effectively. You will collaborate with peers leading these core functions, and report directly to the Head of Compliance Operations. You Will Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations. Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs. Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level. Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models. Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers. Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making. Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting. You Have 8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles 5+ years of people management experience Expertise in forecasting and capacity planning in complex environments Moderate knowledge of KYC, AML, and Sanctions compliance. Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models. Experience collaborating with diverse teams and managing key partner relationships Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations. Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency Even Better Experience in the Financial Services/Fintech industry, specifically in highly regulated environments. Consulting or transformation background. Certified Six Sigma Yellow, Green, or Black Belt. Intermediate SQL skills. Experience with data visualization and analysis tools such as Tableau. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive - someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square's mission of economic empowerment directly to the businesses that need it most. This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market - meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success. You will serve as Square's presence and competitive advantage in one of our highest-opportunity markets - responsible for building pipeline from the ground up, elevating Square's visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware. If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you. You will: Lead your market with disciplined, in-person execution Spend ~80% of your week in the field - walking your territory, engaging local businesses, and driving 50-60 targeted business visits each week. Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square's full product suite. Establish yourself as the go-to Square expert in your city Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven. Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers. Implement a disciplined referral strategy to turn every new customer into future opportunities. Build a high-velocity pipeline from the ground up Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships. Work with channel partners to generate a consistent, high-quality referral stream that grows over time. Master your verticals and sell with precision Build deep expertise in key verticals - including restaurants, retail, and services - to diagnose challenges and position the right Square solutions. Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle. Achieve exceptional results in a high-accountability environment Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately. Measure performance frequently and improve continuously. Consistently exceed quota within a culture where high standards are the norm. You have: 3+ years of sales experience in a full cycle closing role with field sales experience Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals Ability to drive deals independently in a fast-paced, dynamic environment Business development experience (e.g. hunting and cold calling) Since this is a field position, you must have reliable transportation and live in the market you are serving A collaborative and team player mentality Prior Salesforce experience or equivalent Even better: 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management) 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses) Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($148,700 - $223,100) Zone B: ($138,300 - $207,500) Zone C: ($130,900 - $196,300) Zone D: ($123,400 - $185,200) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Compliance Operations KYC Program Manager will serve as the strategic architect driving operational excellence across Block's Compliance Operations through standardized processes, change management, and continuous improvement while ensuring alignment between operational effectiveness and compliance requirements. You Will Lead Change Management: Take end-to-end ownership of change initiatives across compliance operations, establishing clear portfolio prioritization frameworks and standardized processes Design & Optimize Operations: Create comprehensive procedure documentation with measurable quality improvement programs and meticulous attention to detail Drive Cross-Functional Initiatives: Lead complex programs across Financial Crimes, Compliance Operations, and Technology teams with effective stakeholder alignment Manage Risk & Controls: Proactively identify operational risks, ensure control effectiveness, and drive consistent decision-making processes Execute & Measure Impact: Deliver change through milestone management, track success metrics, and conduct regular portfolio performance assessments Build Strategic Relationships: Orchestrate communication strategies and maintain comprehensive documentation across all organizational levels You Have Experience: 5+ years in compliance operations or regulatory environments with deep operational risk management knowledge; financial technology/payments industry experience strongly preferred Leadership: Proven track record leading complex, cross-functional programs with exceptional project management and measurable results delivery Stakeholder Management: Demonstrated success orchestrating initiatives across Product, Technology, and Compliance teams while navigating complex organizational dynamics Analytical Skills: Strong ability to analyze operational metrics, identify trends, and translate data into actionable process improvements Process Excellence: Experience building scalable operational frameworks that balance efficiency with control effectiveness and regulatory requirements Execution: Success managing multiple detailed workstreams simultaneously while maintaining quality standards and meeting critical deadlines in regulated environments

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square's Financial Suite team is reimagining how small businesses understand, manage, and grow their money. Our goal is to become a trusted partner for every seller - providing powerful, intuitive financial management tools that simplify back-office operations, automate workflows, and turn complex data into actionable insight. We're looking for a Head of Design to lead the design vision for Square's Financial Suite - a collection of tools that help sellers make smarter decisions, reduce costs, and drive profitability. As a key member of the Financial Suite leadership team, you'll define how product experience, brand, and research come together to deliver trust, intelligence, and simplicity at scale. You'll report to the Head of Design for Square, and be a key member of the Financial Suite leadership team alongside peers in Product, Engineering, and Marketing leading a team of product designers. You Will Define a cohesive vision for Financial Suite. Establish the design strategy and creative direction for how sellers experience automation, analytics, and cash flow management across Square's ecosystem. Elevate design quality and clarity. Raise the standard of excellence across every touchpoint - ensuring each workflow and insight feels elegant, human, and empowering. Drive alignment through influence. Partner with peers in Product, Engineering, and Data Science to define priorities, shape strategy, and bring cohesive solutions to market. Champion intelligence and automation. Leverage AI and machine learning to simplify complex workflows, automate manual tasks, and deliver proactive insights that help sellers make better decisions. Mentor and scale design leadership. Develop design managers and senior ICs, cultivating an environment of clarity, accountability, and creative excellence. Shape systems that scale. Build frameworks, design patterns, and processes that enable rapid iteration without sacrificing craft or cohesion across products. You Have 15+ years of experience in design management both leading and building product design teams. A proven ability to lead through complexity - guiding teams to deliver intuitive, data-informed experiences across multiple interconnected products. Expertise in product systems, service design, or workflow automation, ideally within financial or enterprise domains. A strong understanding of data visualization, analytics, and predictive insights, and how they inform product experience. Demonstrated impact on product strategy, user experience, and business outcomes in high-scale environments. Experience working closely with Product, Engineering, and Data Science leaders to define vision, strategy, and metrics for success. A track record of building inclusive, high-performing teams, and mentoring leaders to achieve their full potential A passion for exploring how AI, automation, and design systems can increase efficiency and unlock creativity at scale. Exceptional communication and storytelling skills, with the ability to connect design vision to customer and business impact. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

The Role The Risk Signals and Controls team's mission is to power Block's risk decisions with trusted signals and lean, effective models built on evolving data. We do that by building efficient tools and workflows to accelerate fraud detection and model effectiveness evaluating thousands of transactions per second in real time. We closely collaborate with ML Modellers and Software Engineers from across Block to optimize the signal lifecycle to improve signal quality, reduce noise, and accelerate time-to-insight. We're also excited to explore new directions with the team to continue pushing the boundaries of what's possible. You Will Design, build, and maintain data pipelines to ingest third parties and Block data to enhance our feature store and modeling capabilities. Design elegant ML pipelines and services, prototype new approaches, and productionize solutions at scale. Build tooling to help maintain our features and models, gaining efficiencies in fraud detection. Work hand-in-hand with ML Modelers to identify and integrate new data sources, heuristics and models. Solve challenging technical problems at scale, collaborating with colleagues located across the globe Apply ML and engineering best practices to shape how Block develops, tests, and maintains ML-platform solutions. Ensure data quality and completeness through automated validation, monitoring, and alerting. Own your solutions from design through to operation: we all share the pager! You Have 12+ years of experience in software development and demonstrated technical initiative and leadership on previous machine learning projects. A proven ability to shape how teams effectively adopt and evolve AI practices; driving adoption of AI-first workflows by coaching leaders, identifying scalable use cases, and embedding quality and accountability in team norms. Work autonomously in a fast paced, ambiguous and unpredictable environment Natural curiosity & eagerness to learn Show the ability to take initiative, lead, and drive creative solutions in cross-team contexts. A strong interest in owning your solutions, maintaining and fixing them as necessary Communicate via clear and concise writing to facilitate asynchronous collaboration across multiple time zones Reason about complex, distributed systems at high scale Proficiency in machine learning techniques, experimental design and data engineering Strong programming skills in languages such as Kotlin, Python, TensorFlow, or PyTorch Technologies We Use and Teach We value general engineering skill and versatility over existing domain knowledge, but here's a sample of what we currently use: Python, Java and Kotlin HTTP, JSON, gRPC, Protocol Buffers AWS, Databricks, and Kubernetes MySQL, DynamoDB, Kafka, Spark Prefect, Airflow We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Full-time employee benefits include the following: Healthcare coverage (Medical, Vision and Dental insurance) Health Savings Account and Flexible Spending Account Retirement Plans including company match Employee Stock Purchase Program Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leave Paid time off (including 12 paid holidays) Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resources Paid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

What you'll do... Joining H&R Block* as an experienced Bookkeeper, you'll deliver exceptional bookkeeping, payroll and customer service. You'll be an integral part of delivering on our brand purpose to provide help and inspire communities everywhere. What you'll bring to the role: * Post financial transactions into subsidiary books and general ledgers * Reconcile and balance accounts * Generate and analyze financial statements * Prepare and process payroll * Generate 1099s and W2s and calculate and prepare tax statements * Communicate with clients, client suppliers, vendors and banking contacts * Assist in client retention and client growth opportunities Your Expertise: * High school diploma or equivalent * National bookkeeping and payroll certifications from the National Bookkeeping Association, or the ability to successfully obtain certifications * 1-3 years of bookkeeping experience * Knowledge of bookkeeping practices and generally accepted accounting principles & procedures * Ability to correctly interpret and apply complete instructions, policies and regulations * Ability to treat confidential information with professionalism and discretion * Analytical skills and an eye for details * Strong organizational and time-management skills with the ability to multi-task and work independently It would be even better if you also had... * Experience with Xero accounting software * This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee. Joining H&R Block* as an experienced Bookkeeper, you'll deliver exceptional bookkeeping, payroll and customer service. You'll be an integral part of delivering on our brand purpose to provide help and inspire communities everywhere. What you'll bring to the role: * Post financial transactions into subsidiary books and general ledgers * Reconcile and balance accounts * Generate and analyze financial statements * Prepare and process payroll * Generate 1099s and W2s and calculate and prepare tax statements * Communicate with clients, client suppliers, vendors and banking contacts * Assist in client retention and client growth opportunities Your Expertise: * High school diploma or equivalent * National bookkeeping and payroll certifications from the National Bookkeeping Association, or the ability to successfully obtain certifications * 1-3 years of bookkeeping experience * Knowledge of bookkeeping practices and generally accepted accounting principles & procedures * Ability to correctly interpret and apply complete instructions, policies and regulations * Ability to treat confidential information with professionalism and discretion * Analytical skills and an eye for details * Strong organizational and time-management skills with the ability to multi-task and work independently

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're looking for a Senior HR Business Partner to join Block's Design team, playing an important role in shaping the people strategy and organizational effectiveness for a world-class design organization. You'll collaborate with leaders across product design, creative, content design, design operations, and research functions to guide talent development, build teams, and ensure alignment with business goals. You'll use your expertise in organizational design, talent management, and leadership development to influence outcomes, create impactful employee experiences, and support a dynamic, evolving team. You Will Partner with senior leaders and mid-level managers to develop and implement HR policies and practices that will support the strategic growth of the business. Provide strategic HR expertise in compensation, feedback, performance management, employee relations, development and coaching, and organizational design and development. Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction. Lead core HR processes, such as performance calibrations, compensation cycles and promotions. Analyze and interpret various types of employee reports to guide decision making and provide proactive solutions to client groups. Work with partners to build and implement programs in areas of performance management, promotions, career development, mobility, training and more. You Have 6+ years experience in an HR Business Partner role and 8+ years of relevant work/educational experience. Relevant experience building and improving company culture and increasing employee engagement. Coaching and facilitation expertise and the ability to influence colleagues at all levels of the organization. Knowledge of HR programs and practices, including applicable state and federal employment laws and regulations Experience supporting business leaders on multi-year company or company-wide people initiatives or projects. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

What you'll do... As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. What You'll Bring to the Team * Assist with the beginning of the tax interview by entering client and W-2 information into the tax program * Assist with the closing of the interview by assembling the tax return, obtaining required signatures, reviewing the finished product with the client, and completing bookkeeping procedures * Ensure all H&R Block clients are receiving superior service * All other duties as assigned Your Expertise * High school diploma or equivalent * Reading and math skills required to begin and finish the tax return interview * Ability to communicate effectively in person and on the phone * Previous experience with Windows-based computer programs * Additional state and local requirements may apply It would be even better if you also had... * Additional course work in math, accounting, or finance As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. What You'll Bring to the Team * Assist with the beginning of the tax interview by entering client and W-2 information into the tax program * Assist with the closing of the interview by assembling the tax return, obtaining required signatures, reviewing the finished product with the client, and completing bookkeeping procedures * Ensure all H&R Block clients are receiving superior service * All other duties as assigned Your Expertise * High school diploma or equivalent * Reading and math skills required to begin and finish the tax return interview * Ability to communicate effectively in person and on the phone * Previous experience with Windows-based computer programs * Additional state and local requirements may apply

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is looking for an enthusiastic, curious, driven professional to grow our mid-market business development team. You will lay the foundation of this sales effort through outbounding to prospective sellers and promoting the value of Square for their business. As a Senior Business Development Representative, you will work with our Sales team to find new merchants that fit the Square ecosystem. As the first line of contact, you understand the diverse needs of our merchants. You will become an expert in the products and services that enables merchants to grow with the Square ecosystem. You will use your convincing personality and passion for winning to improve the standard of success, documenting and tracking qualified opportunities to pass onto the Account Executive team. You will use a data-driven approach to outbound sales that incorporates prospecting, email communication, and calling at scale. This position is the starting point to many growth opportunities within the Square team. We have designed our program to facilitate career growth. Prior to being promoted into a new role, you have the ability to increase your on target earnings by leveling up within the organization. You Will Manage a diverse pipeline of businesses and prioritize outreach to accelerate sales cycles Reach out to businesses in your pipeline at scale through cold calling, emailing and social selling Promote urgency through a solutions-based sales approach, identifying challenges with businesses and providing targeted value around how Square can help Grow your career in sales through frequent developmental opportunities and mentorship from the Account Executive team Consistently attain and exceed your monthly quotas You Have 1+ year in a B2B prospecting role, doing cold sales outreach to businesses A BA/BS degree or equivalent practical experience Personal leadership, authenticity, team player, energy richness, curiosity Enthusiasm for developing sales skills through cold calling Comfort with operating in a fast-paced, dynamic environment We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Pay Transparency Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $101,292 Zone B: $94,300 Zone C: $89,015 Zone D: $84,252 Amounts listed above include target variable compensation.

We're building the next generation of browser security based on the radical new concept of micro-virtualization. By joining us, you'll be joining a team of expert engineers helping to bring to bring this new security model to browsers on the OS X platform. We're looking for top-tier engineers who understand browser internals, are not fazed by the complexities of networks, and are passionate about making the web a secure and safe place for all. You'll get to work with exciting new technologies, talented colleagues, and make a difference to the web security landscape. Responsibilities: Working with browser internals to produce a more secure web experience Understand semantics of HTTP, HTML documents, web storage, rendering and web security models to design and implement browser micro-virtualization software Be comfortable in working in a fast paced environment that iterates and evolves rapidly. Job Description Responsibilities: Working with browser internals to produce a more secure web experience Understand semantics of HTTP, HTML documents, web storage, rendering and web security models to design and implement browser micro-virtualization software. Must be comfortable in working in a fast paced environment that iterates and evolves rapidly. Qualifications Qualifications: (Required) Extensive programming experience in C++ and/or Objective-C Knowledge of one or more of the leading browsers (IE, Chrome, Firefox, or Safari) and their architecture and internals. Software development experience essential. BS in Computer Science or equivalent required. Preferred: In-depth knowledge of HTTP, DOM, Javascript engines, plugins, etc. and their operation. Knowledge of Trident, WebKit, Gecko, etc. Contributions to WebKit, Chromium, Mozilla or other browser components. Additional Information All your information will be kept confidential according to EEO guidelines. We are a pre-IPO company with amazing growth expectations and the opportunity for significant financial rewards. For your talent and expertise we offer truly competitive salaries, stock options and 401(k). Paid medical benefits for you and your family, casual dress, flexible work environment and time off for Friday team lunches, plus snacks and drinks 24/7.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role We're looking for a Staff Product Designer with deep visual craft and AI fluency to join our Trust team at Cash App, with a focus on Access & Identity. This team is reimagining how millions of customers securely access their accounts, verify their identity, and maintain control over their financial data. From authentication and account recovery to identity verification and privacy controls, this role is about shaping seamless, trusted, and experiences that protect customers while enabling frictionless access to the Cash App ecosystem. As a Staff Product Designer, you'll bring visual craft, product thinking, AI-native design approaches, and strategic foresight to one of Cash App's most critical customer journeys: secure access and identity management. You'll partner with designers and cross-functional teammates to own key parts of the experience-from framing opportunities to prototyping AI-enhanced solutions that make accessing Cash App secure, effortless, and empowering. You Will Shape the design vision for Cash App's access and identity experience, including authentication, account recovery, identity verification, and privacy controls. Partner closely with product, engineering, trust & safety, ML, data science, and research teams to define what we should build and why. Translate complex problem spaces (biometric authentication, identity verification, fraud prevention, regulatory compliance) into clear, intuitive, and experiences. Leverage AI-native design approaches: use LLM architecture knowledge and AI tools to rapidly prototype intelligent identity flows and adaptive authentication patterns. Explore and deliver innovative solutions using Cursor, V0, and Figma Make to vibe-code interfaces, generate design variations, and accelerate iteration. Influence product strategy by framing opportunities, championing customer needs and safety, and elevating design thinking across the team. You Have 8+ years of experience crafting impactful digital products, with demonstrated work in trust, security, identity, or authentication experiences. A bias toward ownership: you thrive when given responsibility for meaningful product areas and driving them forward. Exceptional visual and interaction design craft, with a strong portfolio demonstrating customer-centric trust, security, or identity experiences. AI-native fluency: deep comfort using Cursor for vibe-coding, V0 for rapid prototyping, and Figma Make for design automation. Knowledge of LLM architecture and AI capabilities: you understand how to design for and with AI, including conversational interfaces, intelligent assistance, and adaptive flows. Proven ability to drive design and strategy within complex product areas, especially in sensitive domains like security and privacy. Strong product and systems thinking: able to connect the dots across customer journeys, regulatory requirements, fraud prevention systems, and identity infrastructure. Experience working cross-functionally with product managers, engineers, researchers, and trust & safety teams to shape product direction and push projects forward with velocity. Comfort navigating ambiguity in a fast-paced, global environment where security and user experience must be carefully balanced. Please submit a portfolio of work with your application. If your portfolio is password protected, be sure to include it in your application or resume. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role We're looking for a Creative Strategist who sits at the intersection of art, science, and performance - someone who can craft breakthrough ideas that don't just capture attention, but drive measurable action. As part of Square's Demand Generation team, you'll develop and optimize creative that converts - from first touch to sign-up and identity verification. You'll combine storytelling instincts with analytical rigor, using data and experimentation to inform creative direction and optimization. You'll collaborate closely with channel, CRO, and analytics partners - as well as production teams - to scale creative systems that are both inspiring and performance-driven. Bonus points if you've led creative strategy for large-scale productions (e.g., streaming video, studio shoots, modular content libraries) and are curious about leveraging AI tools to enhance creative workflows and insights. You Will Develop creative strategies that drive measurable conversion outcomes across key DG channels (paid social, programmatic, YouTube, streaming, web and new channels) Translate performance data, audience insights, and testing results into actionable creative direction and optimization hypotheses Collaborate with creative, CRO and channel teams to test, learn, and iterate - continuously improving creative impact and efficiency Lead and shape creative direction for high-production initiatives such as streaming spots, full-funnel shoots, and modular library builds that scale globally Partner with production teams to ensure storytelling consistency and a clear throughline from ad creative to landing experience Experiment with AI tools for ideation, creative versioning, and performance analysis to accelerate learnings and enhance creative development Build and refine creative frameworks and best practices that can scale across markets and verticals while maintaining brand integrity and performance rigor Collaborate with cross-functional partners to align creative with broader business goals and customer insights You Have 5-7 years of experience in creative strategy, performance marketing, or conversion-focused content development (brand or agency side) A proven record of driving measurable outcomes through data-backed creative insights and experimentation Experience in creative optimization, including A/B testing, message hierarchy development, and funnel-stage performance analysis Ability to synthesize performance data into clear, creative insights - and communicate recommendations to cross-functional partners Hands-on familiarity with AI-driven creative tools (e.g., for concepting, scriptwriting, asset versioning, or audience analysis) Strong collaboration skills and comfort working cross-functionally with media, analytics, CRO, and production teams A passion for blending storytelling with performance - and a bias toward testing, learning, and continuous improvement Experience developing creative strategy for large-scale productions such as streaming, studio, or modular shoots a plus Familiarity with marketing analytics platforms (e.g., Looker, Google Analytics, Tableau) and creative performance dashboards a plus Familiarity with creative automation or personalization systems a plus We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$111,700-$167,500 USDZone B: $103,800-$155,800 USDZone C:$98,200-$147,400 USDZone D:$89,400-$134,000 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time The Greeter/Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience. What you'll do here: Greets all potential clients in a friendly and professional manner Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts Assists with scheduling tax preparation appointments Monitors client flow at the location and keeps clients engaged during periods of wait time Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients Skills you'll bring for success: Good interpersonal and communication skills Customer service or sales experience preferred High School Diploma/ GED, or equivalent related business experience Reliable transportation and a valid driver's license and insurance preferred Compensation: $16.00 - $18.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Block Customer Operations Quality Management (QM) program plays a key role in bringing that mission to life for our customers. The Quality Management team's role is to monitor customer interactions from our voice, messaging, email, and social channels and measure adherence to business-level processes, regulatory requirements, and customer experience expectations, to ensure our business interactions are compliant and deliver an exceptional customer experience. We are looking for a highly skilled, innovative and technically skilled Quality Management Leader capable of designing, implementing, and managing a comprehensive quality management system strategy and help redefine our Quality program. In this role, you'll lead a team of Quality Strategists responsible for the administration, optimization, and development of our quality management tool and capabilities, across multiple brands, while ensuring alignment with business objectives and quality standards. You will utilize deep operational industry knowledge to implement and improve on people, process and technology, while serving as a strong cross-functional leader. You will be accountable for setting up automated QA specialist case assignments, ensuring QA meets advocate QA saturation targets, driving the AutoQA program, managing and developing dashboards within the QMS, and generating insights and data-driven recommendations for program enhancements. You Will Strategic Leadership: Partner with the Block Applications team and the QMS tooling vendor to drive tooling strategy, platform optimization and roadmap development. Drive program transformation through implementation and optimization of QMS tooling capabilities, including AutoQA to drive efficiency and program enhancements. Establish leading-edge QMS industry best practices, developing an inspiring vision and sense of purpose, helping leads and team members understand the connection between their work and the end goal. Identify and manage existing and emerging risks that stem from business activities. Ensure risks associated with business activities are effectively identified, measured, and monitored. Build constructive relationships with team members up, down, sideways, inside, and outside of QM, to align on QMS strategy and tooling capabilities. Mentor team members and other leaders by providing learning opportunities that are following development plans and our goals. Utilize metrics to measure the growth and performance of the team, while improving team performance through behavioral coaching. Use deep discipline and industry knowledge, gather and summarize relevant data, suggest improvements in the tools, and techniques to help scale the team while serving as a cross-functional leader. Serve as a source of knowledge for QM expectations and processes to the rest of Customer Operations Leadership. Lead end-to-end project plans and ensure delivery of essential success plans. Scale the QM organization by capitalizing on opportunities for increased efficiency and driving productivity. Program Effectiveness: Develop and manage automated QA specialist case assignments, ensuring QA meets coverage requirements to achieve advocate saturation targets. Establish mechanisms and routines to provide QA Specialist daily, weekly and monthly productivity and efficiency opportunities. Partner with QM Governance to execute on requests requiring updates to evaluation forms, scoring, ops queue structure, dashboards, ad-hoc analyses, and more. Enable and optimize utilization of calibration functionality within the QMS. Design and implement quality monitoring workflows. Partner with Support Product, IT and Engineering for QMS integrations and enhancements. Work with Quality and Operations teams to align tool capabilities with business needs. Collaborate with L&D for support on adoption of new tool capabilities. Support Quality Leadership with technical expertise. Analytics & Reporting: Leverage and drive adoption of AI capabilities within the QMS. Create executive-level dashboards. Generate insights and provide data-driven recommendations for program enhancements. Manage screen capture program and insight generation. Develop and maintain alert systems for interaction escalation. You Have 10+ years experience in Quality Management (Quality Control, Quality Assurance). 5+ years of direct experience leading and developing others. Demonstrated strong technical aptitude with a leading QMS platform (NICE, Observe AI, Level AI, etc.). Experience with quality program administration and AutoQA implementation. Experience in data analysis, interpreting data, deriving insights, visualization, and presenting to executive leadership. Program management and process automation experience. Excellence in cross-functional collaboration, with strong ability to effectively influence and communicate. Excellent written and verbal communication skills. Team development and coaching. Strategic planning and problem-solving ability. Relevant industry certifications (CAMS, CFE, CQIA, COPC, ASQ). AI prompting/scripting experience. Even Better: BA/BS degree or related experience, MBA preferred. Call center multi-channel leadership experience (voice, messaging, email, social media). Experience building and scaling support operations, particularly in a dynamic, fast-paced, startup or tech environment. Leadership experience in managing outsourced teams and relationships. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block is organized into business groups, each with dedicated product and engineering teams. Our team plays a vital role in supporting these groups by delivering AI-powered solutions that directly benefit our customers and drive business growth. We are committed to building impactful products that solve meaningful problems, leveraging AI to create practical value across the company with direct impact to topline company revenue. We are looking for an enthusiastic and experienced Machine Learning Engineer to join our team to build AI products. In this role, you will collaborate closely with teams across Block to understand their challenges and opportunities. You'll have the opportunity to work across the full development stack and set product strategy. You'll design, develop, and launch AI-driven tools and applications that address real customer needs, working in an environment that values creativity, experimentation, and practical problem solving. You will partner with internal and external stakeholders to deliver highly visible solutions, staying at the forefront of AI advancements to ensure our products remain innovative and effective. As a trusted advisor, you'll help guide teams in harnessing AI, identifying new possibilities, and driving product direction that leads to lasting impact. This is a unique opportunity to become a leading expert in AI at Block. You'll work on projects that transform the way we build products and serve our customers. We welcome individuals who are passionate about building for the real world, embracing pragmatic approaches, and seeing challenges from fresh, nontraditional viewpoints. You Will Leverage AI to automate workflows and deliver new AI-powered product experiences Develop scalable AI systems and platforms Collaborate across diverse teams to develop AI solutions by understanding and generalizing the problems of cross-functional stakeholders Lead AI innovation by building and open sourcing advanced frameworks and tools to enhance workflows and set industry standards Drive alignment with Block's AI strategy by acting as a company AI expert and educating other teams about how to apply cutting-edge AI to their domains Support the adoption of AI best practices across the company by providing guidance and sharing expertise You Have 12+ years of experience in training and deploying ML models, developing ML software, and shipping customer-facing ML products. Deep understanding of modern ML techniques (e.g. Large Language Models) and the ML lifecycle from data gathering, training, model evaluation, MLOps, and productionizing models. Ruthless pragmatism when solving new and unconventional problems A desire to understand our clients' needs in order to design tools and systems that solve our customer's problems. As a platform team, our main customers are internal developers and products. Ability to produce production-quality code and services incorporating testing, evaluation, monitoring as well as the ability to quickly adapt to a new domain, hack MVP's, and iterate to improve product. Experience using any of the major cloud vendors for high scale production use cases Strong communication skills (verbal and written) with technical and non-technical stakeholders. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Lending Program Manager is responsible for supporting day-to-day relationships with key bank partners supporting Cash App's lending products. You will drive operational excellence with partners, leading projects to improve efficiency, lower costs, or enhance customer experience, along with ensuring the resolution of operational issues. You will work closely with the manager to execute initiatives, maintain clear communication with internal teams and partners, and track progress on key deliverables. You will sit in our Lending Relationships team and reports to the Lending Relationships Lead. The Lending Relationships Team is part of the FinOps Lending Team. Our FinOps Lending Team acts as "the voice of the banking partner" within Cash App to ensure programs are being built and run in-line with bank partner requirements and risk tolerances. The team is responsible for contributing to innovation with Cash Product teams and establishing strategic direction for lending products and programs. You Will Assist with lending initiatives by coordinating tasks across product, engineering, data, compliance, finance, and legal. Track project timelines, manage task lists, follow up on action items, and manage deliverables. Maintain documentation of processes, reporting requirements, and operational procedures. Prepare summaries, status updates, and materials for review by the manager and team members. Support ongoing partner interactions by gathering information, preparing meeting materials, and documenting outcomes. Help track partner commitments, open items, and follow-ups to ensure execution. Relay partner questions and updates to internal stakeholders, cross-functional teams. Help with weekly, monthly, and ad hoc reporting tasks by collecting and organizing data from internal systems. Maintain reporting calendars, monitor deadlines, and escalate delays or issues. Create basic analysis and summaries to support decision-making and stakeholder updates. Help document all workflows to ensure clarity, consistency, and ease of handoff. Maintain version control of procedures, partner materials, and operational guidance. Identify opportunities to streamline processes and surface recommendations Coordinate with internal teams (risk, compliance, customer support, engineering) to gather information and support resolution of partner or customer issues. Track escalations and ensure follow-ups are documented and communicated to the manager. You Have 5+ years of relationship management, strategic partnerships, and business development experience in financial services, fintech, or payments Deep knowledge of consumer lending and the requirements for a successful bank partner model Demonstrated general understanding of state and federal bank regulations applicable to loan products [[INSERT EEOC STATEMENT HERE]]

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Strategic Partnership Team sits within Block's Financial Operations organization and plays a critical role in enabling Block's multi ecosystem strategy. We manage and grow relationships with major card networks (Visa, Mastercard, American Express, Discover) Fraud, risk, identity, technology partners, and financial data partners. These partnerships are foundational to powering Square, Cash App, and Afterpay, enabling innovative product experiences, advancing financial inclusion, and unlocking new opportunities for our customers. We work cross functionally across Block by partnering with Product, Engineering, Legal, Compliance, Risk, Finance, Sales, Marketing, and Operations to drive alignment with network partners and deliver on initiatives that shape the future of commerce and financial services. This is a high impact, senior individual contributor role. You will shape and execute Block's network strategy, manage critical relationships, and deliver high priority initiatives. You will influence product direction, negotiate transformative deals, and ensure Block's long term competitiveness in the rapidly evolving payments ecosystem. You Will Manage and expand one of Block's most critical U.S. card network partnerships, driving joint initiatives and launching offerings that enhance value for Block's ecosystems including Square, Cash App, and Afterpay Develop long term strategic plans with networks to support Block's product roadmaps across acquiring, issuing, surcharging, debit routing, and new network enabled innovations Negotiate and execute complex commercial agreements that enable new capabilities, expand card acceptance and card issuance, and reduce cost to serve while aligning with Block's mission Build business cases and drive internal alignment across Block stakeholders including Product, Engineering, Risk, Compliance, Treasury, and Finance on network strategies and deal execution Influence and align network executives by clearly articulating Block's differentiated value proposition and building trusted, long term relationships Track, manage and report on strategic plans, key negotiations, and overall partner health with a multi year perspective Navigate competing priorities across networks, regulators, and internal teams, driving creative solutions that unlock growth and innovation Ensure operational excellence in day to day partner management, including adherence to risk, compliance, and regulatory obligations Represent Block at industry forums and partner events, strengthening Block's role as a leader and innovator in the payments ecosystem This position requires approximately 25% travel, primarily for: Client meetings Conference attendance Site visits You Have 10+ years of experience in strategic partnerships, business development, corporate development, or related field 8+ years of experience in payments, card networks, or financial services Deep understanding of card network economics, business models, and the acquiring and issuing landscape Proven track record structuring and executing industry shaping partnerships and commercial deals Experience negotiating agreements to support product innovation, expand card acceptance and card issuance, and enable new payment flows Demonstrated success working in product driven organizations with high cross functional dependency Strong executive presence with exceptional written and verbal communication skills, capable of influencing C level stakeholders internally and externally Experience leading large, complex, cross functional initiatives with high business impact We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $27.00/Hr. Sponsored Job #6549 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.