Automatically apply for jobs with Zippia

Upload your resume to get started.

Head manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical head manager skills. We ranked the top skills for head managers based on the percentage of resumes they appeared on. For example, 22.7% of head manager resumes contained customer service as a skill. Continue reading to find out what skills a head manager needs to be successful in the workplace.

15 head manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how head managers use customer service:

Ensured the delivery of world-class customer service, brand recognition, effective/accurate merchandising, inventory control, and product placement.
Demonstrated an unwavering commitment to Customer Service, adding new customers while maintaining premium service levels with existing accounts.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how head managers use safety procedures:

Trained new employees on proper food handling, operate equipment and register, and safety procedures.
Ensured entire staff followed all safety procedures and overseeing all day to day activities.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how head managers use payroll:

Supervised distributions of all supplies also supervised payroll.
Prepared and submitted semi-monthly payroll.

4. Financial Reports

Here's how head managers use financial reports:

Developed financial reports incorporating requirements of line-of-business managements.
Spearheaded the development of financial reports that aided in business decision-making processes; effectuated accurate financial forecasting and managed accounting duties.

5. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how head managers use bank deposits:

Closed facility and prepared daily bank deposits.
Performed quarterly inventories of merchandise and back stock -Daily Bank deposits and change orders

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how head managers use pos:

Managed all secretarial functions for executive associates routinely operated office equipment including computer, POS, fax and adding machines.
Purchased inventory, implemented POS hardware/software, managed all financial and business areas, and developed new marketing strategies.

7. Food Preparation

Here's how head managers use food preparation:

Ensured that clean work areas, equipment, utensils and dishes were available to the team for customer food preparation.
Provided catering services including menu planning and food preparation for weddings and special events; up-to 600 +guest.

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how head managers use cpr:

Maintained current certifications in Professional Lifeguarding, First Aid, PDT, AED, CPR and WSI.
Supervised and implemented monthly training CPR in-services.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how head managers use loss prevention:

Protect corporate assets by following loss prevention guidelines.
Assisted Loss Prevention with inventory control and suggested ways to maintain the lowest shrink level.

10. Customer Complaints

Here's how head managers use customer complaints:

Handled customer complaints and provided compensation.
Resolved problems such as technical difficulties, customer complaints, and food quality.

11. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how head managers use human resources:

General administrative services; facilities, property, safety, or human resources services Developing and implementing administrative management policies.
Trained and evaluated performance of support staff and maintained personnel records in accordance with the human resources department.

12. Inventory Control

Here's how head managers use inventory control:

promoted) - Accountable for inventory control throughout the store.
Implemented inventory control procedures maintaining operational accuracy.

13. Front Desk

Here's how head managers use front desk:

Manage the front desk checking in patrons.
Managed all front desk operations Assisted General Manager Served as Acting General Manager in preparation for company expansion

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how head managers use product knowledge:

Earn a reputation for developing consultative selling relationships with customers earning new business based on trust and product knowledge.
Organized and facilitated detailed product knowledge meetings, ensuring that associates received the necessary training to accomplish their job responsibilities.

15. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how head managers use scheduling appointments:

Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

What skills help Head Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on head manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for head managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all head managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What head manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young head managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a head manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of head manager skills to add to your resume

The most important skills for a head manager resume and required skills for a head manager to have include:

Customer Service
Safety Procedures
Payroll
Financial Reports
Bank Deposits
POS
Food Preparation
CPR
Loss Prevention
Customer Complaints
Human Resources
Inventory Control
Front Desk

Product Knowledge
Scheduling Appointments
Food Service
Customer Relations
Event Planning
Management
Inventory Management
PowerPoint
Training Sessions
Sales Floor
Customer Orders
NCAA
Staff Training

Sales Reports
Facebook
Store Operations
Road Trips
Leadership
Quality Service
Game Film
Cash Drawers
Food Orders
Employee Scheduling
QuickBooks
Cash Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs