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Best helpdesk computer technician certifications
The best certifications for a helpdesk computer technician are IT Information Library Foundations Certification (ITIL), Network 5 Certification, and Security 5 Certification.
Helpdesk computer technician certifications demonstrate your competency as a helpdesk computer technician to employers. However, not all helpdesk computer technician certifications provide the same value.
Below is a list of the best helpdesk computer technician certifications. Obtaining a helpdesk computer technician certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for helpdesk computer technicians
| Rank | Helpdesk computer technician certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | Network 5 Certification | EC-Council |
| 3 | Security 5 Certification | EC-Council |
| 4 | Certified Network Computer Technician (CNCT) | ETA |
| 5 | Certified Information Technology Professional (CITP) | AICPA |
| 6 | Computer Service Technician (CST) | ETA |
| 7 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
7 best helpdesk computer technician certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
3. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
5. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
7. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
What is the best certification for a helpdesk computer technician?
The best helpdesk computer technician certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this helpdesk computer technician certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for helpdesk computer technicians?
The most in-demand helpdesk computer technician certification is Microsoft Certified Desktop Support Technician based on all active job postings. Having this helpdesk computer technician certification will give you access to more helpdesk computer technician jobs with higher salaries.
The most common combination of helpdesk computer technician certifications include: IT Information Library Foundations Certification (ITIL), Network 5 Certification, and Security 5 Certification.
Online courses for helpdesk computer technicians to earn certifications
1. Computer Hardware and Software
This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...
2. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
3. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
4. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
5. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
6. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
7. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...
8. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
9. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
10. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
11. The Complete Computer Basics Course: Become a Power User
Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills...
12. PowerShell for Active Directory Administrators
Use Power Shell to manage Active Directory users, computer, groups, security settings and more on Windows Server...
13. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
14. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
15. The Complete Computer Basics Guide for Beginners: 2023
Computer Basics, Basic Computer Course, Windows 11 Basics, Microsoft Word, Power Point, Excel, Basic Computer Skills,2023...
16. Computer Networking Fundamentals
Learn all about the basics of computer networking fundamental concepts and network security concepts...
17. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
18. Mastering Group Policy on Windows Server
An IT person's guide to managing Active Directory Users and Computers with Group Policy...
19. Citrix Fundamentals for Beginners.
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution...
20. Computer Networks Fundamentals
Use this course to cover your Computer Networking basics!...