Highgate Hotels jobs in Dayton, OH - 308016 jobs

The Maintenance Division is currently seeking a qualified person to manage all activities related to facilities maintenance to include paint, carpentry, sign/art, landscape, pest control, life support, dive operations, and water quality. Responsibilities: Key Duties and Responsibilities: Oversee and coordinate, with the Maintenance Director, the broad array of facility-related maintenance including fiber glass, plumbing, carpentry, painting, masonry, A/C shop, facilities electrical, and wooden coaster structures, as well as being involved in new ride installations. Oversee and coordinate, with the Maintenance Director, the overall safe and efficient operation of the Life Support department Serve as a member of the Animal Welfare Committee to review research requests and review park compliance with legislation Serve as Chairman of the Dive Control Board; work with the DSO to ensure safe dive operations Interface with regulatory agencies and accrediting organizations as Maintain all standards accordingly. Responsible for all, and strategically co-coordinate with Maintenance Director, asset maintenance, repair and maintenance budget, estimates, tracking, and timely execution with cost reduction in mind Responsible for ensuring all projects are completed in a safe and timely manner as to not affect the Guest Experience or Team Member experience Oversee the work order process. Prioritize work order requests and distribute to appropriate Team Members. Schedule work orders, place vendor bids for materials, select vendors and prepare requisitions. Estimate job costs for input into budget database Perform daily site inspections of ongoing work and review of upcoming work. Check theme park areas frequently for any needed repairs and maintenance Provide a work environment that demonstrates leadership, cooperation, policy enforcement, safety, communication and motivation Maintain regular dialog with Director of Maintenance and Rides Maintenance Manager Maintain CAL OSHA Safety Standards and other policies and procedures of the Park and Company Review all proposed capital and asset maintenance list items to ensure all local, state and federal building code requirements are factored into the final cost of each project. All other duties as requested or assigned Qualifications: Skills and Qualifications: Should have at least five years facility maintenance or related experience. Should have at least five years supervisory or project management experience. A working knowledge of CAL OSHA, EPA and other regulatory agencies rules and regulations Must possess good organization skills and be able to handle multiple tasks and priorities simultaneously Must be able to demonstrate excellent written and oral communication, math and interpersonal skills. Must possess strong leadership and motivational skills. Must be able to access all areas of the park. Must be able to lift and carry up to 50 lbs. Must be capable of bending, squatting and kneeling. Must possess a thorough working knowledge of the operation of hand and power tools, art equipment, paint sprayers, lawn and garden equipment, heavy equipment, etc. Experience with Microsoft Office software, Mobaro, and/or Maximo maintenance management system preferred. High school diploma or its equivalent. Must possess a valid driver's license and a clear driving record. Flexible scheduling including nights, weekends and holidays

IS FOR POLICE OFFICERS APPROVED BY SIX FLAGS HR & MANAGEMENT TEAM. IS NOT OPEN TO THE PUBLIC. Responsibilities: To protect employees, guests, and company property. Maintain and monitor access control points to the property and area. To enforce company policies and local, state, and federal laws. Qualifications: Must be at least 21 years old. Current Georgia POST certification. Currently employed with one of the following law enforcement agencies: Cobb County Police Department, Cobb County Sheriff Department, or Georgia State Patrol . Must be approved by CCPD or GSP assigned Supervisor working part-time at the park. Must be approved by Six Flags Human Resources Department. Must have a valid Georgia Driver's License.

Get ready for the thrill of a lifetime! Six Flags MEGA Hiring Fair is coming to offer exciting opportunities. Join the team at the world's most iconic amusement parks. Don't miss your chance to be part of the action-APPLY NOW for fun, flexible jobs and unforgettable experiences! You can apply and get hired at the same day! What's In It For You Free tickets for your family & friends! Promotion opportunities! Scholarship opportunities! Exclusive employee parties, events, giveaways, discounts, and more! Free access to Atlanta area attractions and other regional theme parks! Job and Career Building Skills Flexible scheduling Below are some of the departments we are hiring for this week: Ride Operators Food and Beverage Sales Floor Park Services Security Warehouse & more! Join Us IN-PERSON at our Hiring Center! Appointments preferred. Walk-ins Welcome. Saturday, February 14 - Sunday, February 15 10am-3pm 73 Six Flags Pkwy, Austell, GA 30168 Responsibilities: Create Unforgettable Guest Experiences Give Exceptional Service to Families Daily Ensure top-notch safety culture and create a high-energy atmosphere Qualifications: Warm, friendly, sociable personalities Ability to Work With Those From All Diverse Backgrounds Open Availability (Days, Nights, Weekends, and Weekdays)

You can't put a price tag on the fun you'll have working on our retail team. From selling candy and capes to restocking T-shirts and treasures, you'll take home the perfect souvenir: a summer full of valuable customer service and priceless experiences. Responsibilities: Greet and ask guests about their favorite ride as they enter your store or approach your register. Offer suggestions to help souvenir-seeking guests find their perfect keepsake. Tell shoppers about add-on accessories and Shopping Passes to raise sales. Re-stock bins, shelves, fixtures, and displays full with the newest and coolest merchandise. Operate Point of Sale (POS) registers, receiving money and returning proper change. Check in shipments of new merchandise. Keep aisles, countertops, and displays clean and looking great. Ring up everything from ride photos to apparel to action figures and homemade fudge. Take front gate photos and character meet-and-greet pictures (when applicable). Be on alert for store security and loss prevention. Qualifications: Must be 15 years or older at this time. Basic computer literacy and ability to handle cash accurately. Must be able to stand, walk, stoop, bend, and reach throughout your shift. Excellent customer service and verbal communication skills. Must be able to read and understand English. Able to work a flexible schedule, including weekends and holidays.

To build, maintain, and repair costumes and wardrobe items for characters, events and productions. Responsibilities: Will clean and dry worn costume pieces and put them in their proper place at the end of the night. Work with Entertainment Management to assist and shadow with other aspects within the Entertainment Department. Fix minor repairs on costumes as needed. Assist with smooth operation of Show Wardrobe including handing out costumes and helping with minor sewing. Maintain clean and safe atmosphere in all areas of Show Wardrobe. This may include but not limited to sweeping, mopping, cleaning up trash, cleaning restrooms, and cleaning the storage/shop area. Navigate in, on, or around scenic elements associated with specific production in potentially dark and restrictive spaces. Adhere to and enforce all park policies and procedures as outlined in the Seasonal Handbook and the Department Standard Operating Procedure Manual. Immediately report any unsafe acts to the Show Wardrobe Supervisor. Operate Industrial and domestic sewing equipment. Construct special costumes as assigned by the Supervisor. Train new personnel as needed. Qualifications: Minimum Age: 18 Must be able to work during the afternoon/evening till 90 minutes after park close. Basic sewing, costuming and laundry skills required Must be willing to work outdoors in various weather conditions Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others

The Audio-Visual Senior Supervisor oversees the planning, execution, and delivery of technical aspects of entertainment projects including audio, lighting, video, special effects, and staging. This position will report to the Entertainment Manager and will be a partner to the Creative and Scenic/Décor Sr. Supervisors. Responsibilities: Must be a resourceful self-starter with the technical expertise to troubleshoot complex technical issues, configure control systems, and perform system tuning. This position requires ongoing staff development, recruitment of talent, and team member training and leadership. This position is a Part-Time position that will be between 30-39 hours a week with a payrate of $24/hour. Qualifications: Qualifications Minimum Associate's Degree in Technical Theater preferred Experience with project management in live entertainment; theme park or fair/festival experience preferred. Strong leadership skills Technical expertise in signal flow, network integration, and control systems In-depth knowledge of audio, lighting, and special effects design Experience with QLab and ETC or similar show control systems. Additional knowledge of Onyx is a plus. Must be able to work nights, weekends, and holiday based on business needs. Must have a valid driver's license and willingness to train on use of additional park vehicles such as a boom and forklift. Must be comfortable climbing ladders Must be able to lift 25-40lbs.

Act as a character and/or escort to costume characters, controlling crowds while entertaining Park Guests. Reports to Seasonal Entertainment Leads and Supervisor. Due to costume restrictions, candidates height must be between 5'0" and 5'9". Responsibilities: Perform as an animated character in a variety of costumes. Entertain park guests in a professional manner. Ensure a positive experience for every guest. Perform at onsite as well as off-site promotional events representing Six Flags Discovery Kingdom. Act as an escort to costumed characters, controlling crowds and interacting with guests in a supported role. Maintain Costume Character standards as set forth by WB/DC Comics. Maintain character costumes including general cleaning and daily maintenance. Maintain and clean character areas. Ensure the safety of characters, guest, and animals. Comply with all company guidelines as listed in the employee handbook. Other duties as requested. Must be at least 18 years of age. Qualifications: Must be at least 18 years old. Prior experience in public performance preferred. Prior public speaking experience preferred. Must meet standards (height/build/look) as set forth by WB/DC Comics. Must be able to dance and perform in live shows. Must be able to stand and walk for long periods of time, climb stairs, bend, stoop, reach, twist, sit & lift up to 40 lbs. Must possess the mental and physical capacities necessary to perform the job duties. Must be able to work in all weather conditions even in costume. Must be available to work weekends, evenings and holidays.

Organize, train and oversee technical staff in order to implement established maintenance, inspection and operational procedures. Must have proven skills in problem-solving and team building. Be able to schedule work, repair, and maintain machines, equipment and facilities to ensure safe, reliable, and consistent operation according to the manufacturer's requirements. Responsibilities: . Qualifications: Duties and Responsibilities: Must be knowledgeable and have basic understanding of mechanical, hydraulic and pneumatic systems including (but not limited to) the following areas: Manage union team members and oversee various jobs and projects. • Monitor communication methods for additional work assignments, upcoming events, and internal communications. • Ability to understand mechanical, hydraulic, and pneumatic drawings. • Understanding of Building construction plans. • Identify suppliers for replacement parts, obtain competitive bids, and enter purchase requisitions. • Use test data and electrical schematics to troubleshoot malfunctioning equipment. • Make recommendations regarding the need for modification to maintenance procedures, test procedures, instrumentation or setup based upon test results and machine operational performance. • Work in co-operation with engineering, technical and management or outside personnel. • Maintain detailed maintenance records in order to perform effective preventive maintenance. • Maintain good Maintenance standards to ensure buildings, grounds and attractions are safe and visually in compliance. • Have the ability to plan, organize and train a maintenance team for a large Theme park, Safari, and waterpark. • Must have the ability to train safety, OSHA and protocol information to large groups and document the trainings. • Must possess the ability to stand for long periods of time, climb stairs and ladders repeatedly, bend, stoop, twist, crawl, kneel, push, pull, and work overhead using both hands.

Splash into success as part of our amazing Aquatics team this summer. Whether you're watching over the wave pool or loading slide tubes, you'll be on the front line keeping our guests safe. Soak up amazing benefits and make money while getting your summer tan! Apply now and apply the sunscreen later. Responsibilities: Safely and efficiently operate exhilarating water attractions. Deliver safety spiels to guests on proper rider posture and water park rules and policies. Act as a first responder to keep guests safe. Assist guests in and out of rafts and cycle through the line safely and efficiently. Calculate the proper dispatch interval between riders. Provide guests with a safe and enjoyable ride experience. Keep ride patios and midways clean and looking great. Qualifications: Must be 16 years or older. Must not be afraid of heights. Excellent verbal communication skills. Able to work a flexible schedule, including weekends and holidays.

Security Officer (Public Safety Officer)- Texas Level 2 Security License required Job Type: Seasonal Pay Rate: $15.50/hr. WHAT WE PROVIDE: This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of $15.50, along with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends & family, discount of merchandise for all employees, flexible scheduling and daily & weekly pay available. Responsibilities: As a State of Texas Level 2 licensed Security Officer, you will maintain a safe and secure environment for employees, volunteers, lessees and all guests of Six Flags Fiesta Texas. Provide in-park security patrol, respond to security related incidents, screen guest at the front gate and complete any and all assignments given by Security management. HOW YOU WILL DO IT: Secure gates, checking, logging and clearing authorized personnel and vehicles presenting proper identification or passes attempting to gain access to the park. Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an officer Respond to security related incidents occurring on park property Write clear and concise reports Enforce local, state and federal laws on property Safeguard company assets, property, equipment and facilities against illegal and destructive acts Perform traffic control operations as required Perform vehicle and bike patrol Work directly with on-duty law enforcement personnel Serving as dispatch operator as needed Complete any and all tasks as requested by Six Flags Fiesta Texas Management Comply with Six Flags Fiesta Texas handbook policies at all times Qualifications: Must be at least 18 years of age Must be high school graduate or possess GED Must possess a valid driver license Must have a valid Texas Level 2 Security License Must be able stand and walk for extended periods of time in south Texas weather Must be willing and able to perform foot and bike patrols Must be able to climb a 50' tower Previous security related experience preferred Able to work efficiently in a fast-paced environment Organized with the ability to multi-task Safety conscious, mature, reliable and dependable Outgoing and friendly demeanor Ability to communicate effectively, both oral and written Must be able to work flexible/rotating shifts including but not limited to overtime, nights, weekends and some holidays. OTHER NOTES: May perform other duties beyond scope of above as necessary to support the park as a whole Reports to the Public Safety Department Leadership

The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, various department activities, computing park attendance information, monitoring different radio channels, as well as other duties. The Operator must be able to answer multiple phone lines monitor and dispatch information on all park radio channels and keep a clear line of communication with the park director and management teams. What's In It For You Free tickets for your family & friends! Promotion opportunities! Scholarship opportunities! Exclusive employee parties, events, giveaways, discounts, and more! Free access to Atlanta area attractions and other regional theme parks! Job and Career Building Skills Flexible scheduling Responsibilities: Payrate: $13.50/hr Following proper operating procedures. Daily opening and closing of the park year-round. Managing all park radio channels. Dispatching park personnel to various calls. Answering multiple phone lines. Maintaining a professional environment by enforcing strict radio policies. Logging ride downtime and security activity into appropriate databases. Logging ride wait times frequently Completing hourly attendance tracking. Communicating with sister park (Six Flags White Water) to disclose important information Communicating essential park information across all park channels Dispatching emergencies in a calm, professional manner. Ensuring Guest First Standards are followed and enforced. Other Duties as assigned. Qualifications: Minimum Qualifications: Have excellent written and verbal communication skills. Have a clear understanding of Windows-based software including Word and Excel. Dispatch, Customer Service, or Security experience preferred. Be able to multitask & self-motivated. Be at least 18 years old. Have a high school diploma. Be able to work in a fast-paced environment. Have an enthusiastic and positive Guest First Orientation and enjoy working with people. Be able to respond immediately and adapt to all emergencies. Have a strong attention to detail. Be able to work a flexible schedule / open availability. Remain calm in high-intensity situations. Physical requirements: Must be able to sit for an extended period of time. Must be capable of lifting and carrying up to 75 pounds. Must have a drivers license and be able to operate a motor vehicle.

To coordinate all technical and guest aspects of a live entertainment production. The pay for the position is $17.50 an hour. This is an internship opportunity for current individuals that are in an undergraduation program or a recent graduate. Responsibilities: Work as a member of the area as needed. Demonstrate the ability communicate well, think quickly in pressure situations, and motivate a work crew. Have a full understanding of the job responsibilities for all the positions under their direct supervision. Develop and maintain work schedules for all staff in assigned area. Work within other department venues and units as the need arises. Develop procedures to make the area run properly and efficiently. Maintain a guest first mentality ensuring all shows start on time. Work as a resource for the team. Ensure all Characters performers costumes and Meet & Greets adhere to the guidelines set by Warner Bros. and the Six Flags Production Team. Navigate in, on, or around scenic elements associated with specific production in potentially dark and restrictive spaces. Hold regular crew meetings to deliver park/department information and/or comments from Department Management Monitor the performance of your team members. Provide coaching, counseling and disciplinary/commendable action as needed to maintain and improve the performance of the crew. Complete all departmental and park related paperwork. Ensure all shows elements stay well maintained and are executed safely. Adhere to and enforce all park policies and procedures as outlined in your Seasonal Handbook and the Department Standard Operating Procedure Manual. Work with Entertainment Management to assist and shadow with other aspects within the Entertainment Department. Immediately reports any unsafe acts to the Entertainment Management. Train new personnel as needed. Complete all projects as asked by Entertainment Management. Qualifications: Minimum Age: 18 Shifts are dependent upon Show needs Must have a valid Driver's License Must be able to stand/walk for the length of the shift Must be willing to work outdoors in various weather conditions Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others

Baristas will provide excellent Guest experience while preparing freshly brewed coffees, teas and cold beverages. Responsibilities: Greet Guests with an enthusiastic and friendly demeanor. Prepare brewed coffee, hot tea, and other cold beverages. Handle and prepare pastries and other food items. Knowledge and usage of Point of Sale (POS) systems. Be able to multitask and handle occasional high volume traffic. Maintain a neat and safe workspace. Be knowledgeable of menu items and be able to answer any Guest questions. Be knowledgeable of menu recipes to cater to any dietary restrictions or allergies. Ensure that the Guest experience is met with Friendly, Speedy and Accurate service, while resolving issues when necessary. Enforce proper food preparation and handling procedures, in compliance with all Health Department and Food and Beverage Operation policies regarding sanitation. Ensure the safety of all team members and Guests. Comply with all Six Flags policies at all times. Qualifications: Must be at least 16 years of age. Must be willing to work 40-60 hours per week, including before and after scheduled shifts if necessary and on weekends and holidays. Physical ability to stand or walk for long periods of time. Must be professional, outgoing, energetic, self-motivated, able to motivate others, and have a positive attitude. Excellent time management skills along with the ability to remain calm and undertake various tasks. Perfect grooming and conduct must be constantly displayed. Previous serving experience preferred. Must be willing to change locations when requested by Fulltime Staff. Note: This is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company. Six Flags Entertainment Corporation is North America's largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes , DC Comics and PEANUTS . What's in it for you? Free Food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees. Scholarship Opportunities Professional Development Complimentary tickets In-Park discounts and more! Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Ready for a job that will throw you for a loop? Drop into our ride operation team and twist your way to success. Whether you're launching coasters or safely loading them, you'll be the one to make the thrills happen! Responsibilities: As a Ride Operator, you will: Provide guests with a safe and enjoyable ride experience. Entertain guests and calm their nerves as they board our world-class thrill machines. Push buttons and pull switches to launch attractions through the course. Make sure seat belts are tight, loose items are secure, and lap bars are locked to keep guests safe. Enforce rider restrictions and measure for height requirements. Assist guests in and out of ride vehicles and cycle through the line efficiently and cautiously. Keep ride patios and midways clean and looking great. Act as a first responder to ride emergencies and respond appropriately. Qualifications: Must be 16 years or older. In rides you must be able to stand, walk, stoop, bend, and reach throughout your shift. Excellent verbal communication skills. Must be able to read and understand English. Able to work a flexible schedule, including weekends and holidays. What's in it for you? Free Food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees. Scholarship Opportunities Professional Development Complimentary tickets In-Park discounts and more!

A leading hospitality group is seeking an Area Director of Revenue Management in Santa Monica, California. This role focuses on maximizing revenue, profit, and market share for multiple hotels. The ideal candidate will possess 3-5 years of revenue management experience and a strong understanding of various customer segments. Responsibilities include developing pricing strategies and training sales teams. This position offers a competitive salary of $130,000 to $140,000 with additional benefits like unlimited paid time off. #J-18808-Ljbffr

Ned Devine's is looking for Barbacks! Located in the heart of Faneuil Hall, Ned's is a popular Irish pub featuring live music and entertainment, We're looking for hard-working people with a determined work ethic, a natural sense of hospitality, and an appreciation for Irish pubs! No experience required. Apply today! Requirements: Experience preferred but not required, right work ethic / attitude and we can train! Additional Info: Within a ten minute walk from Downtown Crossing, Aquarium, Haymarket, and State Street T stops, Ned's is conveniently located and easily accessible!

Provides attentive swimmer surveillance of incidents and response to any emergency situation with efficiency and professionalism. This position requires teamwork abilities, a positive attitude, and responsibility. Responsibilities:Essential Duties and Responsibilities: Respond to emergency situations in a professional and efficient manner with a teamwork approach. Solve and handle Guest concerns with a positive attitude and efficient customer service. Interact with Guests on a one-on-one basis or in large groups and maintain professionalism. Communicate and enforce all rider requirements and restrictions. (i.e. height and/or weight restrictions, proper swimwear, proper riding position, etc.) Responsible for the proper and safe operation of rides/attractions in the water park. Deliver friendly and informative announcements to Guests in small and large groups. Maintain a clean work area to promote a safe working environment and help eliminate hazards. Assist with maintaining park cleanliness throughout the day and end-of-day cleaning tasks. Complete attraction certification tests, corrected to 100% proficiency. Complete Witness Statements and/or other required documentation accurately and legibly as needed. Maintain proper grooming and uniform guidelines at all times. Follow and enforce all park policies and procedures in a fair and consistent manner at all times. Maintain all job duties in all weather conditions including, but not limited to heat, cold, sun, rain, and wind. Perform Water Attendant duties and responsibilities as needed Qualifications:Skills and Qualifications: Minimum Age: 15 Must be able to achieve, and maintain, certification as a Shallow Water Lifeguard. Responsible for maintaining all rescue skills at a “test-ready” level. Must be able to swim a minimum of 50 yards non-stop. Must be able to retrieve a 10lb. brick from a minimum of 5 feet of water Must be able to swim across 10 feet under water. Must be able to exit out of a pool without using a ladder. Must complete a minimum of 4 hours of in-service training per month. Must be able to work varied shifts including days, nights, weekends, and holidays. Must be able to communicate effectively in the English language, including the ability to read, speak, and understand. Must be able to stand in and move through water for periods of time at water depths from 0 to 6 feet. Must be able to stand and walk a minimum of 7 to 10 hours a day over various number of surfaces. Must be able to continuously kneel, use hand-eye coordination, maintain a minimum of 20/25 vision or have 20/25 corrected vision. Must be able to continuously pull, push, and hold tubes, rafts, and mats. Must be able to lift and carry a minimum of 50lbs. for a minimum of 25 feet over various surfaces. Must have excellent communication skills to interact effectively with guests, co-workers, and leadership. Must be able to work efficiently in a fast-paced environment. Must be willing to work outdoors in various weather conditions Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others

A leading asset management firm is seeking a Head of Risk Management to ensure robust risk management practices across financial and non-financial risks. The ideal candidate will have at least 10 years of experience in investment risk management and a degree-level qualification, preferably with certifications like CFA or FRM. This role includes overseeing compliance and managing risk reporting for business leaders. The position offers a competitive salary and comprehensive benefits package. #J-18808-Ljbffr

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Courtyard Dayton 7087 Miller LaneDayton, OH 45414 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.