Automatically apply for jobs with Zippi

Upload your resume to get started.

Implementation manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Ehsan Sheybani Ph.D.,

Todd Terry

Below we've compiled a list of the most critical implementation manager skills. We ranked the top skills for implementation managers based on the percentage of resumes they appeared on. For example, 14.9% of implementation manager resumes contained project management as a skill. Continue reading to find out what skills an implementation manager needs to be successful in the workplace.

15 implementation manager skills for your resume and career

1. Project Management

Here's how implementation managers use project management:

Completed Project Management Professional Certification.
Initiated and managed an internal process improvement project to enhance existing project management methodology and support PMP certification for project managers.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how implementation managers use account management:

Established requirements and procedures for turnover Help Desk, Network Operations and customer account management and developed project templates.
Collaborated with Account Management regarding strategic tactics increasing both volume and value of referrals and other revenue generating activities.

3. Client Relationships

Here's how implementation managers use client relationships:

Introduced After-Market Services to extend client relationships, satisfaction and to generate additional services revenue by uncovering new opportunities.
Established and maintained excellent client relationships and effectively interacts with senior level executives.

4. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how implementation managers use client expectations:

Collaborated with business partners on client expectations and maintain open line of communication throughout each implementation until successful conclusion.
Initiated and facilitated ongoing communication regarding progress and managed client expectations for all available product lines.

5. Client Facing

Here's how implementation managers use client facing:

Promoted to Resource Manager for Client Services to support all client facing departments and provide direct support to the President.
Led a team of 12-15 client facing associates responsible for moving client base from legacy software platforms to strategic platforms.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how implementation managers use customer service:

Managed project team of representatives from accounting, manufacturing, procurement and customer service to implement software upgrades and enhancements.
Coordinated and scheduled field engineering resources, created customer service bulletin tickets for site integration / network integration center support.

Choose from 10+ customizable implementation manager resume templates

Build a professional implementation manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your implementation manager resume.

7. Enterprise Resource Planning

Here's how implementation managers use enterprise resource planning:

Implemented multiple Enterprise Resource Planning (ERP) projects on-site or remotely in the United States, and Latin America.
Managed $4 million in sales of software subscription/upgrades to Enterprise Resource Planning market and support services to client base.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how implementation managers use business development:

Supported the business development team in creating customized solution proposals and formal presentations for responses to proposals and requests for information.
Reviewed and coordinated proper implementation of domain name registration contracts signed by Business Development and Marketing Groups.

9. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how implementation managers use erp:

Use ERP full life-cycle implementation and requirements to go-live to lead the transition from legacy ERP systems to Oracle R12 ERP.
Created a custom two-way ETL process to integrate the new ERP system with our custom Transportation Management System (TMS).

10. Customer Satisfaction

Here's how implementation managers use customer satisfaction:

Elevated customer satisfaction by managing creation/implementation of highly customized, complex employee enrollment kits in sophisticated Boston and New York markets.
Engineered on-boarding of new customers while providing account service and monitoring of account activity to ensure new and existing customer satisfaction.

11. Project Scope

Here's how implementation managers use project scope:

Defined project scope with customer C level management and managed internal and external business partners to ensure project schedule adherence.
Work with end users to develop project scope documents and accurate business requirements

12. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how implementation managers use java:

Led a group of 10 Java engineers and 12 web developers in creating web-based online banking applications.
Used: Access SQL, Java, HTML

13. Post Sales

Here's how implementation managers use post sales:

Coordinated the complete post sales process of systems installations for Employee Benefits.
Utilize product knowledge to guide customers and define business requirements from pre-sales, through implementation and post sales phases.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how implementation managers use management system:

Perform on-site interactive demonstrations and/or troubleshooting of online document management system and proprietary 2D document viewer capabilities on a client-request basis.
Developed requirements and engineered ICE connectivity to the Customs and Border Patrol Network Information Management System for circuit ordering and tracking.

15. Client Satisfaction

Here's how implementation managers use client satisfaction:

Developed and communicated product specific training content both internally and externally leading to enhanced client satisfaction and retention.
Refined data build process and messaging to improve client satisfaction and overall process efficiency.

5 Implementation Manager resume examples

Build a professional implementation manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your implementation manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Implementation Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on implementation manager resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

What soft skills should all implementation managers possess?

Todd Terry

Department Chair, Management, Davenport University

Graduates as they prepare to enter the workforce should pay particular attention to their ability to communicate with coworkers. This communication could happen through face-to-face interactions, remote meetings with the aid of technology for example, meeting by computer software, written communication through instant messaging, or emails. Also, part of communicating is being a good listener.
Graduates should have good critical thinking skills. They will need to be adaptive and able to analyze data to make good informed decisions.
In today's work environment, working on teams is a regular function. Therefore, employers are looking for the candidate who can professionally interact with other team members, have a positive attitude and a good work ethic.

Do you want to know more?

List of implementation manager skills to add to your resume

The most important skills for an implementation manager resume and required skills for an implementation manager to have include:

Project Management
Account Management
Client Relationships
Client Expectations
Client Facing
Customer Service
Enterprise Resource Planning
Business Development
ERP
Customer Satisfaction
Project Scope
Java
Post Sales
Management System

Client Satisfaction
Strategic Sourcing
Salesforce
Implementation Process
RFP
Leveraged
CRM
Roadmap Development
Implementation Projects
Shared Services
HR
Process Improvement
Business Process
Direct Reports

Payroll
Strong Analytical
Post Implementation
Saas
Client Implementations
Erp Implementation
SDLC
SQL
Unified Communications
Customer Expectations
Status Reports
Webinar
Training Sessions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs