What does an implementation program manager do?
An implementation program manager oversees and manages implementation specialists, who implement hardware, software, and other technical systems. They ensure all project goals are met. They also prioritize tasks and coordinate multiple implementation projects. They are required to ensure all implementation goals are achieved in the firm, and that they are done within the company budget. Ultimately, their job is to meet the client's needs.
Implementation program manager responsibilities
Here are examples of responsibilities from real implementation program manager resumes:
- Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
- Define and develop PMO operating procedures.
- Represent the logistics business division for all quality relate issues including process development for all ISO and Non-ISO certify warehouse locations.
- Construct Java system to act as a wrapper and transaction processor integrating mainframe and distribute components.
- Manage communications for implementation of outsource service provider for indirect sourcing activities in EMEA and APAC.
Implementation program manager skills and personality traits
We calculated that 23% of Implementation Program Managers are proficient in Project Management, Excellent Interpersonal, and Program Implementation. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Implementation Program Managers that have these skills listed on their resume here:
- Project Management, 23%
Provided project management expertise and facilitated the delivery of network infrastructure and product/service implementation to satisfy customer needs.
- Excellent Interpersonal, 21%
Utilized excellent interpersonal skills to collaborate and interact with internal/external customers.
- Program Implementation, 10%
Managed weekly status meetings with pharmaceutical manufacturer and their third party providers during program implementation and drug launch.
- Customer Satisfaction, 9%
Completed 61 EOL migrations in Saudi Arabia & Switzerland before deadline, preventing customer loss of service and maintaining customer satisfaction.
- Program Management, 7%
End to end program management for the AT&T Mobility LTE Program in North Carolina and parts of South Carolina.
- Project Scope, 3%
Involved in initiation and planning of the project which included preparation of preliminary project scope statement and final scoping.
Common skills that an implementation program manager uses to do their job include "project management," "excellent interpersonal," and "program implementation." You can find details on the most important implementation program manager responsibilities below.
Analytical skills. The most essential soft skill for an implementation program manager to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an implementation program manager resume shows how their duties depend on analytical skills: "managed level 2 operations team and provided program management over many different datacenter projects. "
Business skills. Another essential skill to perform implementation program manager duties is business skills. Implementation program managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Implementation program managers also use business skills in their role according to a real resume snippet: "governed and redesigned program management office to prioritize business application related projects and ensure it budget alignment across delivery chain partners. "
Communication skills. implementation program managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to implementation program manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." An implementation program manager resume example shows how communication skills is used in the workplace: "program implementation manager, liaison for all communications from headquarters to regional employees and channel partners. "
Leadership skills. A big part of what implementation program managers do relies on "leadership skills." You can see how essential it is to implementation program manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical implementation program manager tasks: "coordinated and communicated all program efforts and impacts with hr, it and other leadership. "
Organizational skills. A commonly-found skill in implementation program manager job descriptions, "organizational skills" is essential to what implementation program managers do. Implementation program manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how implementation program manager duties rely on organizational skills in this resume example: "implemented an organizational change management strategy to enable the integration and simplification of it processes following pfizer's acquisition of wyeth. "
The three companies that hire the most implementation program managers are:
- Highmark38 implementation program managers jobs
- CenturyLink27 implementation program managers jobs
- Sodexo Management, Inc.15 implementation program managers jobs
Compare different implementation program managers
Implementation program manager vs. Technical manager
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
There are some key differences in the responsibilities of each position. For example, implementation program manager responsibilities require skills like "program implementation," "program management," "project scope," and "risk management." Meanwhile a typical technical manager has skills in areas such as "java," "customer service," "emerging technologies," and "technical support." This difference in skills reveals the differences in what each career does.
Technical managers tend to make the most money working in the manufacturing industry, where they earn an average salary of $117,846. In contrast, implementation program managers make the biggest average salary, $94,198, in the professional industry.The education levels that technical managers earn slightly differ from implementation program managers. In particular, technical managers are 3.3% less likely to graduate with a Master's Degree than an implementation program manager. Additionally, they're 1.8% more likely to earn a Doctoral Degree.Implementation program manager vs. Technical services manager
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that implementation program manager responsibilities requires skills like "excellent interpersonal," "program implementation," "program management," and "project scope." But a technical services manager might use other skills in their typical duties, such as, "customer service," "technical support," "linux," and "email marketing."
On average, technical services managers earn a higher salary than implementation program managers. Some industries support higher salaries in each profession. Interestingly enough, technical services managers earn the most pay in the technology industry with an average salary of $109,385. Whereas implementation program managers have higher pay in the professional industry, with an average salary of $94,198.technical services managers earn lower levels of education than implementation program managers in general. They're 10.1% less likely to graduate with a Master's Degree and 1.8% more likely to earn a Doctoral Degree.Implementation program manager vs. Project manager/team lead
Project Managers are responsible for managing and overseeing the operations of a project from inception to completion. Their duties include defining project scope, developing a project plan, creating work breakdown structures to distribute resources, and communicating responsibilities to all project team members and vendors. They organizie work schedules, set milestones, track project progress, resolve technical issues, articulate roadblocks to project sponsors, propose risk mitigation strategies, and maintain project documentation. Project Managers also handle file submission for project closure, conduct post-project evaluations, supervise project communications, act as chairman in project status meetings, develop project governance structures and liaise with system security managers to coordinate system security activities.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from implementation program manager resumes include skills like "excellent interpersonal," "program implementation," "customer satisfaction," and "program management," whereas a project manager/team lead is more likely to list skills in "business process," "scrum," "windows," and "c #. "
Most project managers/team lead achieve a similar degree level compared to implementation program managers. For example, they're 1.7% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.Implementation program manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Even though a few skill sets overlap between implementation program managers and information technology directors, there are some differences that are important to note. For one, an implementation program manager might have more use for skills like "excellent interpersonal," "program implementation," "customer satisfaction," and "program management." Meanwhile, some responsibilities of information technology directors require skills like "customer service," "cloud," "network infrastructure," and "disaster recovery. "
In general, information technology directors earn the most working in the technology industry, with an average salary of $145,076. The highest-paying industry for an implementation program manager is the professional industry.In general, information technology directors hold similar degree levels compared to implementation program managers. Information technology directors are 3.6% less likely to earn their Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Types of implementation program manager
Updated January 8, 2025
