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Information technology operations manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dale Musser Ph.D.,
Ehsan Sheybani Ph.D.
Information technology operations manager example skills
Below we've compiled a list of the most critical information technology operations manager skills. We ranked the top skills for information technology operations managers based on the percentage of resumes they appeared on. For example, 10.0% of information technology operations manager resumes contained customer service as a skill. Continue reading to find out what skills an information technology operations manager needs to be successful in the workplace.

15 information technology operations manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology operations managers use customer service:
  • Managed Help Desk resources for optimal performance to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.
  • Conducted cross-functional customer service review meetings to continually improve internal processes with intent to keep focus on exceeding customer service.

2. Project Management

Here's how information technology operations managers use project management:
  • Redefined and expanded the Project Management Office including establishing consistent industry standard project management methodologies (Project Management Institute practices).
  • Documented System Development Life Cycle processes as part of standardization of project management processes and creation of Project Management Office.

3. ITIL

Here's how information technology operations managers use itil:
  • Managed multiple projects between external business units and IT providing integrated solutions and consolidated services using ITIL principles and IT objectives.
  • Collaborated with both internal and external stakeholders towards common ITIL processes and operations model implementation.

4. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how information technology operations managers use cloud:
  • Transition entire internal IT infrastructure from geographically and technically disparate systems and data centers to a centralized and redundant private cloud.
  • Developed and managed Hosted Cloud Services in all aspects from architecture to implementation and management.

5. Network Infrastructure

Here's how information technology operations managers use network infrastructure:
  • Traveled independently throughout Afghanistan to meet with military officials to advise on IT advancements and potential network infrastructure upgrades.
  • Monitored network infrastructure through trend analysis, capacity planning and provided optimal service to meet client demands.

6. Azure

Here's how information technology operations managers use azure:
  • Approximate annual budget $2 million Technologies Managed: Cisco, Microsoft Server, Sharepoint, VMWare, XenServer, Azure.
  • Azure managed service solution provider.

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7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how information technology operations managers use service delivery:
  • Negotiate service level agreements with both internal and external customers and service providers and monitor service delivery to ensure operational efficiency.
  • Focus on the implementation of strategic plan and operating metrics for the organization specifically related to technology service delivery activities.

8. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how information technology operations managers use disaster recovery:
  • Implemented Disaster Recovery/Business Continuity solution.
  • Strengthened disaster recovery for internal business units by designing and implementing remote data center resources in either existing or new locations.

9. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how information technology operations managers use incident management:
  • Developed and implemented ITIL-based Operational Processes and Procedures for Incident Management, Problem Management, Configuration Management, and Change Management.
  • Establish Global Critical Incident Management function, Service Management function and develop and support Problem Management and Change Management processes.

10. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how information technology operations managers use service management:
  • Developed an Operations Infrastructure to provide quality service management and adequate coverage.
  • Integrated ServiceNow to compliment Information Technology Service Management (ITSM).

11. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how information technology operations managers use san:
  • Create, develop and distribute TCO and ROI matrices for SAN (storage area network) environments and managed services engagements.
  • Planned and performed move of data center from San Antonio, TX to a data center in Austin, TX.

12. Slas

Here's how information technology operations managers use slas:
  • Developed standard operating procedures for prioritizing and escalation support while meeting or exceeding SLAs and assisting in demand management.
  • Authored company-wide support policy to increase accountability while preserving SLAs and providing a more efficient use of resources.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology operations managers use technical support:
  • Maintained continuous coordination between engineers, technical support, and senior management in creating cost-effective strategic data storage and networking solutions.
  • Manage the technical support team responsible for system availability, timely updates and client communication for 12 ordering and scheduling applications.

14. Customer Satisfaction

Here's how information technology operations managers use customer satisfaction:
  • Worked closely with account management team, internal stakeholders and customer to ensure proper alignment to business objectives & customer satisfaction.
  • Negotiated and implemented Service Level Agreements between Operations and Business units, resulting in an overall improvement of customer satisfaction.

15. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology operations managers use linux:
  • Managed a large-scale Windows and Linux based infrastructure.
  • Replaced outdated SCO UNIX server running Bind V4 for our external DNS with a new Linux server running Bind V9.
top-skills

What skills help Information Technology Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology operations manager resumes?

Dale Musser Ph.D.Dale Musser Ph.D. LinkedIn profile

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all information technology operations managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for information technology operations managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What information technology operations manager skills would you recommend for someone trying to advance their career?

Laura A. Meyer M. Ed.Laura A. Meyer M. Ed. LinkedIn profile

Professor, Northeastern University

Students should really be working on honing the skills in their areas of focus and interest. With that said, they should also work toward becoming more well-rounded in all areas. A few of my students have realized through job postings, they have found that although they may want to work in data, knowing the basics of programming will be useful as well.

What type of skills will young information technology operations managers need?

Delvin GrantDelvin Grant LinkedIn profile

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.
Do you want to know more?
Read more about what experts have to say about information technology operations manager

List of information technology operations manager skills to add to your resume

Information technology operations manager skills

The most important skills for an information technology operations manager resume and required skills for an information technology operations manager to have include:

  • Customer Service
  • Project Management
  • ITIL
  • Cloud
  • Network Infrastructure
  • Azure
  • Service Delivery
  • Disaster Recovery
  • Incident Management
  • Service Management
  • SAN
  • Slas
  • Technical Support
  • Customer Satisfaction
  • Linux
  • Level Agreements
  • VMware
  • Virtualization
  • System Administration
  • Cost Savings
  • Vendor Management
  • SharePoint
  • Strong Analytical
  • Emerging Technologies
  • Desktop Support
  • Direct Reports
  • Business Continuity
  • PC
  • HR
  • SQL Server
  • IP
  • Java
  • Switches
  • SDLC
  • Asset Management
  • Windows XP
  • Unix
  • Windows Server
  • VoIP
  • Business Processes
  • Lan
  • OS
  • Data Centers
  • ERP
  • SOX
  • VPN
  • Citrix
  • Infrastructure Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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