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What is an information technology technical services manager and how to become one
An information technology (I.T) technical services manager directs staff responsible for the operation, maintenance, and repair of I.T systems. They supervise and collaborate with staff members and clients to implement security goals. They also ensure the delivery of all products in an efficient and timely manner.
In order to qualify for the position, educational requirements include a bachelor's degree in computer science, information technology, or a related field. Moreover, five years of work experience in I.T along with two years' experience in management is the normal requirement, although it may vary depending on employers. Specific certifications such as those provided by Microsoft, Network+, and Systems may prove beneficial.
An I.T technical services manager's duties may include conducting interviews to hire staff, providing guidance, reporting progress, and delegating responsibilities. Essential skills include computer literacy, organizational skills, communication, attention to detail.
The average hourly salary for this position is $53.18, which equates to $110,621 annually. The career is expected to grow 11% in the following years, resulting in various job opportunities within the United States.
What general advice would you give to an information technology technical services manager?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
Avg. Salary $114,021
Avg. Salary $59,228
Growth rate 16%
Growth rate 0.3%
American Indian and Alaska Native 0.21%
Asian 12.61%
Black or African American 6.76%
Hispanic or Latino 10.14%
Unknown 5.21%
White 65.07%
Genderfemale 18.37%
male 81.63%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Information technology technical services manager career paths
Key steps to become an information technology technical services manager
Explore information technology technical services manager education requirements
Start to develop specific information technology technical services manager skills
Skills Percentages Project Management 7.90% ITIL 6.78% Service Management 6.60% Customer Service 5.74% ITSM 4.06% Complete relevant information technology technical services manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New information technology technical services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an information technology technical services manager based on U.S. Bureau of Labor Statistics data and data from real information technology technical services manager resumes.Gain additional information technology technical services manager certifications
More About CertificationsInformation technology technical services manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific information technology technical services manager certification, having one may help you stand out relative to other applicants.
The most common certifications for information technology technical services managers include IT Information Library Foundations Certification (ITIL) and ITIL Foundation.
Research information technology technical services manager duties and responsibilities
- Lead SCCM client rollout to all servers.
- Lead the redesign of systems to meet PCI and encryption compliance goals.
- Manage the implementation of a global Unix environment in support of product development.
- Manage design and planning for proprietary software that interfaces with the new ERP.
Prepare your information technology technical services manager resume
When your background is strong enough, you can start writing your information technology technical services manager resume.
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Apply for information technology technical services manager jobs
Now it's time to start searching for an information technology technical services manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first information technology technical services manager job
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Average information technology technical services manager salary
The average information technology technical services manager salary in the United States is $114,021 per year or $55 per hour. Information technology technical services manager salaries range between $86,000 and $150,000 per year.
What am I worth?
How do information technology technical services managers rate their job?
Information technology technical services manager reviews
Staying abreast of technology and helping an organization define Technology strategy.
Work Life Balance can be difficult based on size of team and infrastructure.
The opportunity to render services to client, and managing technology by giving key information to customers.
Not meeting up to expectation of a client.
Updated January 8, 2025
