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Inside sales coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
E. Duff Wrobbel Ph.D.,
Sonya DiPalma Ph.D.
Inside sales coordinator example skills
Below we've compiled a list of the most critical inside sales coordinator skills. We ranked the top skills for inside sales coordinators based on the percentage of resumes they appeared on. For example, 32.3% of inside sales coordinator resumes contained customer service as a skill. Continue reading to find out what skills an inside sales coordinator needs to be successful in the workplace.

15 inside sales coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inside sales coordinators use customer service:
  • Coordinated between Inside/Outside Sales, Marketing, Customer Service, and Manufacturing departments to ensure product met and exceeded customer expectations.
  • Resolved customer disputes, made suggestions regarding resolution and built those suggestions into daily processes to ensure excellent customer service.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales coordinators use outbound calls:
  • Worked with manager to ensure I was meeting the required goal of outbound calls to customers and prospects each week.
  • Handled inbound and outbound calls regarding tracking information, billing information, shipment status, product availability and pricing.

3. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how inside sales coordinators use order entry:
  • Involved in streamlining order entry system and improved accuracy of documentation, reducing shipping and order entry errors.
  • Complete order entry and customer scheduling, answer incoming sales calls and leads, and maintain and populate sales Quote Logs.

4. Counter Sales

Counter Sale is a process that allows you to take orders over the counter and interact directly with the customer. The customer can also choose their items and bring them to the counter to purchase them. This process is highly beneficial in developing customer rapport and increasing inventory options. Good counter sales reflect positively on an organization and help to build better customer rapport.

Here's how inside sales coordinators use counter sales:
  • Retail phone and walk-in counter sales; ordering and brokering in of parts for retail sales.
  • Answer and handle sales calls as a backup to the counter sales staff.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how inside sales coordinators use phone calls:
  • Initiated outbound and received inbound phone calls to potential and current Air Starter Components clientele to present ASC product and services.
  • Assisted finance department in follow up phone calls on out dated invoiced and late balances reporting and resolving billing discrepancies.

6. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales coordinators use crm:
  • Provided CRM training/support for quote coordinators globally.
  • Compiled complex reports, maintained CRM, developed sales presentations for the President, CFO, Vice President and Sales staff.

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7. Purchase Orders

Here's how inside sales coordinators use purchase orders:
  • Order material from wholesalers and manufacturers using purchase order system and receive items upon delivery to facility.
  • Process accepted bid purchase orders while working with manufacturers to ensure a timely and accurate delivery.

8. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how inside sales coordinators use sales orders:
  • Processed quotes and sales orders for a satellite and telecommunications company.
  • Job Duties: Prepare, provide and process all sales orders, as well as purchase materials and coordinate rental equipment.

9. Excellent Organizational

Here's how inside sales coordinators use excellent organizational:
  • Utilized excellent organizational, project coordination, time management, and communication skills.
  • Self-motivated, adaptable and have excellent organizational, communication and planning skills.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how inside sales coordinators use logistics:
  • Researched and attended regular training courses to improve product knowledge and provide logistics information.
  • Coordinated 4 inside salesmen in local and international purchasing and logistics.

11. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how inside sales coordinators use cold calls:
  • Developed and delivered valuable leads to outside sales representatives and successfully secured sales upon initial cold call.
  • Perform many cold calls, call backs for past business, outside sales calls, and thank you calls to customers.

12. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how inside sales coordinators use salesforce:
  • Maximized efficiency by logging, analyzing and reviewing all sales opportunities in SalesForce
  • Created and maintained prospective and existing client information in Salesforce.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales coordinators use product knowledge:
  • Uphold relationship with customer back by exhibiting product knowledge, reliability and honesty resulting in increased client rapport.
  • Provide product knowledge and recommendations to customers and distributors as requested, working closely with Applications Engineering.

14. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how inside sales coordinators use sales support:
  • Provided critical forecasting, analysis and sales support by communicating with overseas subsidiaries and HQ.
  • Provide sales support for local and international customers Liaise with current and prospective customers

15. Customer Orders

Here's how inside sales coordinators use customer orders:
  • Reviewed customer orders with manufacturing and other departments to ensure product is expedited and fulfilled within acceptable time frame.
  • Included customer orders, shipping and receiving, transportation and composing company correspondence to customers.
top-skills

What skills help Inside Sales Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What inside sales coordinator skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What soft skills should all inside sales coordinators possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about inside sales coordinator

List of inside sales coordinator skills to add to your resume

Inside sales coordinator skills

The most important skills for an inside sales coordinator resume and required skills for an inside sales coordinator to have include:

  • Customer Service
  • Outbound Calls
  • Order Entry
  • Counter Sales
  • Phone Calls
  • CRM
  • Purchase Orders
  • Sales Orders
  • Excellent Organizational
  • Logistics
  • Cold Calls
  • Salesforce
  • Product Knowledge
  • Sales Support
  • Customer Orders
  • Sales Reps
  • Customer Calls
  • Trade Shows
  • Account Management
  • Customer Satisfaction
  • Customer Inquiries
  • Customer Accounts
  • Business Development
  • Customer Complaints
  • Business Relationships
  • Customer Issues
  • Sales Efforts
  • RFQ
  • Inbound Calls
  • Delivery Dates
  • Problem Resolution
  • ERP
  • Product Line
  • Customer Support
  • Product Availability
  • Customer Relations
  • OEM
  • Inventory Control
  • Sales Associates
  • EDI
  • Lead Management
  • Customer Quotes
  • ISO
  • RFP
  • Process Orders
  • Upselling
  • Sales Quotes
  • RMA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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