Grubhub leads the nation in the online and mobile food ordering and delivery industry. The goal of the company is to connect hungry diners with local takeout restaurants. Grubhub features more than 300,000 restaurants spanning across 3,200 cities in the United States and has catered to 22.6 million diners.
Diving Into the Values at Grubhub
Grubhub prides itself on the culture that it's created. The excellent culture places an emphasis on recognizing employees for their successes, celebrating top performers and creating a sales council that spreads the word when it comes to career opportunities.
When new hires walk through the front doors, they're met with a team that has a positive, upbeat attitude. Each new hire is paired with a mentor to help them through their first day, week, month or even year. These mentors instill habits of success within each new team member through the company's values:
"There's a strong focus on constant improvement and learning. My fellow engineers are incredibly intelligent, humble and always willing to act as mentors and share their knowledge, which really enriches our culture," said Software Engineer Pranay Nanda. "For example, our team has a technical book club where we discuss a single chapter from a book every week. It's fascinating to overlay the book's content with a conversation amongst engineers who have a vast array of industry experience."
The Team at Grubhub
Be Passionate About Your Grub
The sales team at Grubhub is constantly searching for success. And once they've had one success, they're already on the hunt for another. "By documenting and repeating certain key processes -- like seeking specific traits in applicants and developing a playbook of best sales practices -- the sales staff is able to hire talented individuals and set them up for successful futures at the company," said Kevin Kearns, Senior Vice President of Grubhub's Restaurant Network.
The company recently doubled its sales team because of how well it was performing together. The team has a goal to achieve being efficient and effective. In order to do so, barriers have to be removed, the red tape needs to be pulled down and daily goals need to be set that are both attainable and competitive.
In addition, the company streamlined its sales process so the team could focus on its values and be consultative. Grubhub even came up with a detailed playbook that highlights top sellers' best practices so team members have a guide when they need it.
The Culture at Grubhub
Collaborating Over Some Grub
Grubhub has built a culture with collaboration as its foundation. This culture makes it simple for employees to focus on and develop their skills. Plus the sharing of information across teams helps them build better products more efficiently. The constant feedback and communication make it easy for ideas to be discussed and tested.
"We help our people reach their goals by providing them with a variety of training programs and networking events. Our career development model provides employees with the power to take control of their professional growth," said Senior Associate of Organizational Development Sam Basiorka. "Through quarterly check-ins with their managers and regular learning sprint trainings, our people are given the tools and support they need to reach their greatest potential and work toward the company's overall priorities."
Team members have quarterly check-ins and learning sprint trainings with their managers to ensure team members are given plenty of opportunities to grow in their careers. Additionally, the company offers experiential learning programs throughout each year.
As an example, just a few times each month the company opens its in-house restaurant called Slice. The restaurant is located at Grubhub's headquarters in Chicago. Every employee has the opportunity to run the entire restaurant. Whether it's taking orders or packaging food for delivery, the employees get to really understand how running a restaurant works.
Another good example of this experiential learning is through the company's delivery test car, which they've named Rudolph (come on, we know you named your car). Team members volunteer to drive Rudolph around Chicago running deliveries to specific Grubhub diners. They also get the experience of downloading and using the driver app and interacting directly with restaurants and diners.
These experiential learning opportunities allow team members to better understand some of the challenges customers face. Plus they're able to have more empathy when it comes to working with restaurants, drivers and diners.
The Benefits at Grubhub
Best Grub Around
Grubhub is dedicated to ensuring its employees are happy and healthy in their work-life, and outside of work as well. First on the list is employees' health and wellness. With access to programs that support your overall well-being, you'll never have to worry about your health again. The company is also focused on providing each employee opportunities to grow professionally and personally. Take a look at the grub of perks the company offers:
Some of the fun events that the Culture Crew hosts throughout the year include wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day and regular happy hours. No wonder the team is constantly growing!
