Quality Manager - Anatomic Pathology
Labcorp job in Portland, OR
**_Laboratory Locations_** **_/ Spokane / Seattle / Tukwila / Portland_** Labcorp is seeking a **Quality Manager** to join our **Anatomic Pathology** team at one of our Laboratory Locations. This is an exciting opportunity to be part of a high-performing, collaborative quality team within a leading global life sciences company.
**About the Role**
As the **Quality Manager** , you will lead and coordinate quality assurance efforts across our Anatomic Pathology operations in the Northwestern region. You'll play a key role in ensuring compliance with regulatory standards (CLIA, CAP, etc.), driving continuous improvement, and supporting operational excellence.
**Key Responsibilities**
+ Oversee and maintain Labcorp's quality assurance program across assigned labs in Northwestern region
+ Collaborate with lab teams, medical directors, and senior leadership.
**What We're Looking For**
+ Experience working in an **Anatomic Pathology laboratory** .
+ Background as a **Cytotechnologist** or **Histotechnologist** is highly desirable.
+ Strong Understanding of regulatory requirements: CLIA, CAPA, Proficiency Testing requirements ...
+ Strong understanding of quality systems, regulatory compliance, and lab operations.
+ Excellent communication and collaboration skills.
**Why Join Labcorp?**
+ Be part of a mission-driven organization advancing healthcare through science.
+ Work with a supportive, experienced team in a dynamic lab environment.
+ Access to Labcorp's comprehensive benefits and career development programs.
**If you're passionate about quality, thrive in a collaborative lab setting, and are ready to take the next step in your career-apply now and help shape the future of diagnostics at Labcorp.**
**_Important and Relevant information_** :
+ This Quality Professional will regionally travel needed in support of the Quality Programs and Conferences. May also involve overnight travel as needed. 30% Travel
**Job Responsibilities:**
+ Communicates a shared vision to reach current and future goals.
+ Promotes a culture of quality and creates an environment for ongoing learning and development.
+ Provides and ensures training for Labcorp quality policies and procedures.
+ Serves as a liaison between external regulatory agencies and laboratories.
+ Facilitates process improvement activities.
+ Monitors and interprets outcomes of root cause analysis, corrective action, and effectiveness checks
+ Maintains a contemporary knowledge of current industry trends, standards, and methodologies.
+ Formulates responses to accreditation and regulatory citations, nonconforming events, and complaints.
+ Provides guidance for laboratories in implementing policies with respect to regulatory and accreditation requirements.
+ Collects summary data for management reports: quality indicators, audit outcomes, and complaints and presents to leadership.
+ Audits laboratories to identify quality issues, nonconformities, and opportunities for improvement.
**Education and Qualification(s)**
+ BA/BS degree in Biology, Chemistry, Medical Technology, or other related science preferred, Associate degree and quality experience.
+ 5+ years in Quality Assurance and/or Quality Management
+ 2 years of People Leadership Operations experience, preferred.
+ Diagnostics Laboratory and Anatomic Pathology experience strongly preferred.
**Pay Range: $90,000 to $110,000 annually**
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Hospital Reference Test Clerk
Labcorp job in Portland, OR
Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month.
LabCorp is seeking a Reference Test Clerk to join our team at Portland, OR. This position will be responsible for preparing and sending specimens and test requests to Labcorp and/or contracted reference laboratory for testing, as well as releasing referral test results into the computer system.
Work Schedule: Wednesday-Saturday 9pm-730am
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Prepare laboratory specimens for various analysis and testing
Research, troubleshoot and resolve customer and specimen problems
Send test requests to proper location and release test results
Assist clients with any specimen related requests or inquiries
Process specimens to be sent out to additional facilities
Provide support to various areas of the laboratory
Perform sample sorting, racking and retrieving
Prepare record logs in a timely and efficient manner
Maintain a clean and safe work environment
Requirements
High School Diploma or equivalent
Experience in a laboratory environment is preferred
Comfortability with handling biological specimens
Ability to accurately identify specimens
Basic computer and data entry skills
Strong communication skills; written and verbal
Ability to work independently or within a team environment
Well organized and a high level of attention to detail
Ability to sit and/or stand for extended periods of time
Must pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyCardio Kidney Metabolic Account Executive
Portland, OR job
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.
The Cardio Kidney Metabolic Account Executive is responsible for closing new business in the specialized testing market. The Cardio Kidney Metabolic Account Executive's work in close cooperation with physician and hospital account executives to support the collaborative selling model with account ownership of the Nephrology call point.
This is a field-based sales role with daily travel throughout Oregon and parts of Idaho.
Required Work Experience:
Three or more years of sales experience in selling business to business with a history of documented sales success.
Prior responsibility for closing new business and expanding existing relationships
Prefer experience in healthcare, laboratory and/or diagnostics sales selling to medical professionals
Knowledge/Skills:
Knowledge of Healthcare Industry and general economics of business.
Ability to develop and sustain strong customer relationships; strong planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skill including Microsoft Software.
Required:
Bachelor's degree in Business, Marketing or Life Sciences.
Valid drivers' license
Candidate must have residency in close proximity of territory
Travel up to 25%
English Required
Drive sales in assigned territories through upselling of existing accounts, new lead generation, referrals and establishing relationships with prospective customers
Target and close new specialty testing opportunities
Responsible for working directly with assigned Account Executives in the assigned district
Partner with and notify Hospital or Physician Representative of complex issues or when full-touch service is required
Provide immediate support for less complex issues
Provide subject matter expertise for associated specialty testing
Maintain and pursue knowledge in associated specialist testing area
Maintain a breadth of knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe)
Prepare and present proposals and bids
Ensure compliance with company policies and government regulations
Complete all administrative tasks thoroughly and promptly
Auto-ApplyPhlebotomist II Site Lead
Vancouver, WA job
This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).
Phlebotomist II Site Lead - Vancouver, WA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends
*Proof of COVID-19 vaccination will be required
Pay range: $23.00 - $25.10 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthy MINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.
The PSR II - Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.
Required Work Experience:
Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
Preferred Work Experience:
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment preferred
Physical and Mental Requirements:
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Talking.
Walking.
Balancing.
Bending/kneeling.
Pushing/pulling.
Reaching/twisting.
Knowledge:
Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
The position requires the ability to effectively communicate in English.
Skills:
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
Capable of handling multiple priorities in a high-volume setting.
Must be able to make decisions based on established procedures and exercise good judgment
Education:
High School Diploma or Equivalent (Required)
License/Certificate:
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off-site or off normal shift.
Participate on special projects and teams.
Stay up to date on company communications and assist with the distribution of technical information to the work group.
Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Assist with the preparation of schedules for the assigned workgroup or PSC's.
Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.
Auto-ApplyHistotechnician
Labcorp job in Portland, OR
We are seeking a Histotechnician to join the LabCorp team where we are dedicated to providing the highest quality medical laboratory services. Come work in our Pathology laboratory at Portland OR. Alongside a highly trained staff with the latest technology. Our services are performed with the utmost care, expertise, integrity and respect for the patient.
Location: 1225 North East 2nd Avenue, Portland, OR
Schedule: Casual/Per Diem
Responsibilities
Process human tissue and body fluid specimens in preparation for microscopic exam
Perform technical duties related to the production of histopathological slides of surgical specimens
Section the embedded tissue, using a microtome and mount the section properly on a microscope slide
Perform various immunohistochemical tests on formalin fixed paraffin embedded tissue sections
Process mounted sections through routine and special staining procedures
Properly orient and embed surgical tissue specimens
Prepare the stains and reagents needed for special procedures
Report accurate and timely test results in order to deliver quality patient care
Operate and maintain manual and automated instruments
Perform and document equipment maintenance as needed
Record equipment log data in an accurate and timely manner
Perform and document preventive maintenance and quality control procedures
Adhere to the laboratory's quality control policies
Follow the laboratory's procedures for specimen handling and processing, analysis and reporting
Document problems that may affect test performance and perform corrective actions when needed
Requirements
High school diploma or equivalent is required
Associate's Degree is preferred
ASCP Histology certification Preferred
Ability to meet CLIA requirements
Experience with routine histology procedures and equipment
Immunohistochemistry experience is a plus
Comfortability embedding both large and small specimens
Ability to accurately read all labels and documents
Ability to work independently within a team and strong attention to detail
Experience working in a high volume laboratory environment is desirable
Familiarity with laboratory SOPs and safety protocol
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplySoftware Engineer
Portland, OR job
Job brief
Quest Diagnostics is looking for a Software Engineer to create well-designed, effective, testable, and specification-compliant code and carry out the entire product development lifecycle.
Responsibilities
Create new functionalities and redesign certain aspects of an already-existing system.
Engage in prototyping, reviews, and test-driven, iterative development with a development team.
Create and write middle- and back-end code in an organized and effective manner.
Implement scalable and robust services.
Develop external and internal APIs.
Develop and run unit and performance tests to ensure scalability and reliability.
Review and debug code.
Develops documentation, flowcharts, layouts, diagrams, charts, code comments, and clean code to explain and show solutions.
Determines and designs system specifications, standards, and programming to prepare and install solutions.
Requirements
Between 1 and 3 years of experience in software engineering
Experience developing server-side web applications in Java
Experience developing Java Web Services with public API (e.g. REST, SOAP)
Proficient in object-oriented development
Able to effectively and quickly adopt new technology
Knowledge of Java frameworks, architecture, and design patterns
Good communication skills
Benefits
401(k)
Dental insurance
Disability insurance
Employee stock purchase plan
Health insurance
Life insurance
Paid time off
Vision insurance
$110,000- $125,000 Annually
Float Phlebotomist
Labcorp job in Portland, OR
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
As a Float Phlebotomist, you will have the opportunity to quickly gain a vast amount of experience. You will be working with a variety of patients, team members, and clinics/locations. This unique role will allow you to develop your skills and set you up for opportunities and continuous growth within the organization. If you like variety, this role is perfect for you!
* QUARTERLY INCENTIVE BONUS PROGRAM: PSTs may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.
Float Incentive: Additional $2.00/hourly plus mileage reimbursement
Work Schedule: Monday to Friday, hours vary between 6:15am-6:00pm with rotating Saturdays
Work Location: Hillsboro, Tigard, Sherwood, Portland, OR.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, pleaseclick here.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist preferred
Must have a Valid Driver's License and good driving record
Must be at least 21 years old
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us at Labcorp Accessibility. Formore information about how we collect and store your personal data, please see our Privacy Statement.
RequiredPreferredJob Industries
Other
Social Worker, SW
Portland, OR job
Explore opportunities with [agency name], a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of **Caring. Connecting. Growing together.**
As the Medical Social Worker, provides medical social services under the direction of a physician and Interdisciplinary Group to assist in the understanding of significant social and emotional factors related to the patient's health status and in development of coping mechanisms.
**Primary Responsibilities:**
+ Assists the patient, significant others, physician and health care team staff to understand significant personal, emotional, environmental and social factors related to the patient's health status on an as needed basis
+ Contributes as a health care team member to the development of a comprehensive, integrated Plan of Care for patients on a daily basis
+ Instructs health care team members on community resources available to assist patients on a as needed basis
+ Able to function as Bereavement Coordinator and supervise the provision of bereavement services reflective of patient / family if needed. Establishes a Plan of care that addresses bereavement needs with clear delineation of services to be provided
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Master's Degree from a school of Social Work accredited by the Council of Social Work
+ Current CPR certification
+ Licensed Social Worker in the state of residence
+ Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation
+ 1+ years of social work experience in a health care setting
**Preferred Qualifications:**
+ Bereavement Coordination experience
+ Experience with establishing a plan of care for bereavement needs
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Rep, Mobile Examiner - (P/T) - ExamOne/Beaverton, OR area
Beaverton, OR job
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.
Required Work Experience:
Minimum 100 documented successful blood draws required.
Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.
Preferred Work Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
Sitting for periods of time
Standing while performing work
Driving to and from work assignments
Lifting no more than 40 pounds.
Ability to multitask
Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
Must have a valid driver license and clean driving record with access to dependable/insured transportation
Knowledge:
N/A
Skills:
Excellent interpersonal and communication skills
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Basic computer skills in Microsoft office with the ability to learn new software.
Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
Ability to work in a rapidly changing environment.
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Phlebotomy or Medical Assistant certification
Ensures all specimens are collected accurately and on time.
Collects specimens according to established procedures.
Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services.
Responsible for completing application packets and other paperwork accurately.
Label, centrifuge and split specimens as required by test order.
Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
Package specimens for transport and ship to lab indicated on work orders.
Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
Submits original paperwork to destination.
Provides customer service to clients.
Follows current Examiner's Manual.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintains all appropriate Phlebotomy logs.
Maintains error rate of no more than 3%.
Confirms exams with clients day before appointment and status the case at time of confirmation.
Correct non-applicant errors within a 24 hour timeframe.
Submits accurate time and travel logs as directed by management and on time.
Submits accurate expense forms, if applicable, on the required day.
Properly clock in and out for work assignments.
Provides travel logs when applicable.
Demonstrates organizational commitment.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
Wear company issued identification badge at all times during work assignments.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Communicates appropriately with customers, agents, applicants, coworkers and the general public.
Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
Remains polite and courteous at all times.
Additional responsibilities required of Mobile Examiner.
Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
Provide supply orders as specified by Branch Manager.
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise.
Performs other department-related clerical duties when assigned.
Answers phone and dispatch calls when assigned.
Participates on teams and special projects when asked.
Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
Assist with distribution of technical information and communications to the work group.
Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview.
All other duties as assigned, within scope of the position.
Required use of company i-pad or specified electronic device.
Auto-ApplyDirector, Hospital Lab (Anatomic Pathology)
Vancouver, WA job
This position provides leadership and directs the training, development and supervision of Anatomic Pathology laboratory personnel; plans and schedules the activities of the laboratory; assumes responsibility for the proper application of policies and procedures; and operates the laboratory on a cost-effective basis. The incumbent is accountable for the accuracy and reliability of all services provided by the laboratories under his/her supervision.
This role supports Anatomic Pathology department at Peacehealth.
Location: Vancouver, WA
Internal Grade: 51
Pay Range: $125,000 - $160,000/ year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
* Medical/Prescription Drugs
* Dental
* Vision
* Flexible Spending Accounts (FSAs)
* Supplemental Health Plans
* 401(k) Plan - Company match dollar-for-dollar up to 5%
* Employee Stock Purchase Plan (ESPP)
* Supplemental Life Insurance
* Dependent Life Insurance
* Short- and Long-Term Disability buy-up
* Blueprint for Wellness
* Emotional Well-Being Resources
* Educational Assistance
* Paid time off / Health Time
* Variable Compensation Plans
* Sales Incentive Plans
Responsibilities:
* Ensures that all testing performed under his/her supervision is according to established, approved procedures and quality control policies.
* Performs management tasks, in partnership with applicable centers of excellence, such as:
* Interviews, employs, terminates, or makes recommendations with regard to hiring or dismissal.
* Plans work schedules and assigns work based on availability of personnel, workload and makes adjustments to ensure continuous operations and productivity levels.
* Evaluates employee performance, recommends appropriate pay increases, handles grievances and work group performance.
* Coaches and counsels staff to assist in their professional development.
* Anticipates departmental needs in order to establish both long and short-range goals; provides direction to the employees to ensure implementation of plans and the meeting of goals; and measures compliance in collaboration with administration ( Quest Diagnostics and Hospital).
* Prepares written monthly reports of all laboratory activities and submits to the Director as directed.
* Establishes necessary budgetary controls and maintains costs within budgeting constraints.
* Supports and complies with all Peacehealth, Quest Diagnostics and Hospital policies and procedures. Accountable for implementation and employee compliance with policies and procedures.
* Makes recommendations for the purchase of capital equipment.
* Supports and participates in the hospital's performance improvement process in an effort to continuously improve the quality of patient care.
* Investigates and resolves problems; informs Director of all major problems.
* Responsible for the maintenance and retention of all documents needed for Federal/State inspections; ensure successful inspections and initiate timely remedial action as appropriate. Ensures that the laboratory maintains certification in all testing areas and retains its license.
* Executes Safety and Infectious Control Procedures to ensure patient, staff, and visitor safety.
* Promotes mutual respect and professionalism throughout the company and hospital.
* Ensures that client inquiries and problems are handled professionally and expeditiously.
* Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Qualifications:
Required Work Experience:
A proven performance record managing a hospital laboratory within AnatomicPathology department, with at least 5 years of management experience.
Preferred Work Experience:
Experience in a College of American Pathologists (CAP) accredited laboratory is preferred.
Physical and Mental Requirements:
Sitting, standing, walking, and able to operate motor vehicle.
Knowledge:
* Detailed knowledge of laboratory operations.
* Detailed knowledge of and ability to develop laboratory CQI, Quality Management programs.
* Detailed knowledge of hospital financial operations as it relates to functioning of clinical laboratories.
* Detailed understanding of laboratory and hospital information systems, implementation plans, and interfaces.
Skills:
* Demonstrated leadership and significant management skill in Laboratory Medicine.
* Ability to work with hospital and laboratory personnel in meeting the standards for clinical testing with respect to cost, service, and quality.
* Ability to lead subordinate staff in the performance of their duties.
* Ability to work with the System Laboratory Medical Director.
* Ability to work with and communicate effectively with physicians, hospital and company leadership, staff and customers.
Education:
Bachelor's degree required.
49367
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Practice Performance Specialist
Portland, OR job
_This position is Field Based and requires regular travel to various locations as part of your daily responsibilities._ Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Employees in this position will work on-site or virtually as an extension of the local quality and provider teams by aligning to geographical regions, medical centers and/or physician practices that manage a high volume of UHC Medicare & Retirement membership. This position does not entail any direct member care* nor does any case management occur. (*with the exception of participating in health fairs and/or health screenings where member contact could occur)
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
**Primary Responsibilities:**
+ Assist in the review of medical records to highlight Star opportunities for the medical staff.
+ Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities.
+ Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data.
+ Track appointments and document information completely and accurately in all currently supported systems in a timely manner.
+ Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
+ Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
+ Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
+ Answer inbound calls from members and/or providers regarding appointments.
+ Communicate scheduling challenges or trends that may negatively impact quality outcomes.
+ Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
+ Provide ongoing support and education to team members and assist in removing barriers in care.
+ Manage time effectively to ensure productivity goals are met.
+ Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.
+ Identify and seek out opportunities within one's own work flow to improve call efficiency.
+ Adhere to corporate requirements related to industry regulations/responsibilities.
+ Maintain confidentiality and adhere to HIPAA requirements.
+ Data analysis required for multiple system platforms to identify open quality opportunities to address on a member or provider level
+ Appointment coordination for specialist appointments, late to refill medication outreach and scheduling members for local market clinic events
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age OR older
+ 2+ years of telephonic customer service experience
+ 1 + years of experience using Microsoft Word and Outlook
+ Proficiency in navigating, filtering, and analyzing reports in Microsoft Excel.
+ Reside within an hour from Portland, OR or an hour from Seattle, WA
+ Ability to travel up to 50% of the time, including destinations within approximately two hours of their remote location
+ Must have valid driver's license and proof of insurance
+ Ability to keep all company sensitive documents secure (if applicable)
+ Dedicated work area established that is separated from other living areas that provides information privacy
+ Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
+ Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ Healthcare customer service experience.
+ Experience in pharmacy or as a pharmacy technician.
+ Experience working in a physician, provider, and/or medical office
+ EMR and HEDIS knowledge and experience
**Soft Skills:**
+ Strong ability to connect with consumers to understand and align with their needs.
+ Effective active listening skills to build trust and respect with customers.
+ Self-motivated with a strong sense of responsibility and goal orientation.
+ Proven ability to go above and beyond to meet customer needs.
+ Consistent and reliable attendance record
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
\#RPO #RED
Central Fill Pharmacy Technician
Beaverton, OR job
"A Day in the Life" video (***************************** **Opportunities with Genoa Healthcare.** A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and can follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start **Caring. Connecting. Growing together.**
We seek a **Central Fill Pharmacy Technician** to support all functions of the Genoa mental health and specialty pharmacy primarily through dispensing medical prescriptions and performing necessary clerical duties while under the direct supervision of a Registered Pharmacist.
**Hours:** Monday - Friday, 8:30am - 5pm PST
**Location:** 8700 SW NIMBUS AVE STE C BEAVERTON, OR 97008
**Primary Responsibilities:**
+ Provide exceptional customer service to all consumers and members of the clinic staff
+ Fills prescription orders and makes them available for verification under direct supervision of the Registered Pharmacist
+ Orders, receives and stores incoming pharmacy supplies
+ Receives and processes wholesaler medication orders
+ Verifies medication stock and enters data in computer to maintain inventory records
+ Works with the Pharmacist to assist in the pharmacy functions and keeping the pharmacy in compliance with all federal and state requirements
+ Performs various clerical duties relating to the department
+ Communicates with strong professional verbal and written communication skills
+ Other duties as assigned
**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:**
+ Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account
+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
+ 401(k) Savings Plan, Employee Stock Purchase Plan
+ Education Reimbursement
+ Employee Discounts
+ Employee Assistance Program
+ Employee Referral Bonus Program
+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
+ More information can be downloaded at: *************************
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Active and unrestricted Pharmacy Technician license in the state of Oregon
+ Ability to stand for 8 hours per day
+ Access to reliable transportation & valid US driver's license
**Preferred Qualifications:**
+ National Pharmacy Technician Certification
+ 6+ months of Pharmacy Technician experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
\#RPO #RED
Technical Sales Specialist
Portland, OR job
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.
The Technical Sales Specialist will provide full support in the field for sales in regards to the Quest Diagnostics technology portfolio including Electronic Medical Records (EMR) interface capabilities and Quanum. Within this integral position, you will drive sales growth and promote client retention through a collaborative effort with field sales representatives by positioning the company's growing connectivity technology solutions portfolio with customers and prospects. The Technical Sales Specialist will also act as the voice of the customer by listening to needs for product enhancements and providing critical feedback to the Product Marketing and Development teams within the organization. This position will be involved in converting clients who are ordering laboratory tests manually to electronic ordering.
This is a field-based position. The territory encompasses Oregon, Washington, Idaho, and Alaska. Candidates must reside in Oregon or Southwest Washington.
Responsibilities
1. Become the expert on our connectivity solutions including our Quanum online client portal and EMR/LIS interfaces. Provide consultative support to ensure optimal placement and utilization of our solutions.
2. Support the e-Requisition initiative as the Quest/client sales person to convert manual requisitions to eReqs.
3. Develop a consultative and advisory relationship with key customers for their information technology needs.
3. Subject matter expert around topics such as Meaningful Use, EHR adoption and workflow recommendations.
4. Partner with IT and Sales teams to improve internal processes and drive growth of Lab revenue through the use of our technology solutions.
5. Resource for Sales and is responsible for training the sales team both in the field and in formal settings (sales meetings, etc).
6. Provide insights to sales team on leveraging technology to grow and enhance business relationships.
7. Acts as sales team's point of escalation for exceptional issues pertaining to Quest Diagnostics' technology portfolio.
8. Follows up with sold account to ensure proper utilization of connectivity and revenue growth in the account with an emphasis on promoting electronic orders
Qualifications
Education Preferred:
-Bachelor's degree with an emphasis in IT, Life Sciences or Marketing preferred
Work Experience:
-3-5 years of successful customer facing sales or customer service experience
-Working knowledge of Electronic Medical Record or Laboratory Information Systems programs preferred
Other:
-Strong knowledge of physician office workflow
-Strong organizational skills; ability to manage and prioritize multiple projects
-Strong problem solving skills
- Demonstrated solid communication skills, both oral and written.
-Strong customer orientation ability to use basic selling skills and techniques.
-Proven ability to work independently in a cross-functional, matrix environment and collaborate with multiple levels and functions in the organization
-Proficient PC skills including Microsoft Software.
Auto-ApplyAssociate - Mental Health Therapist
Portland, OR job
**Eugene Therapy** part of the Optum family of businesses, is seeking a **Associate - Mental Health Therapist** to join our team in **Portland, Oregon** . As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.
As a Associate - Mental Health Therapist, you will provide mental, behavioral, and/or psychological treatment services or therapy directly to patients using various treatment methodologies. We offer a variety of solutions that meet the unique needs of our workforce and the patients they serve. From clinical operations such as credentialing to business operations such as contracting, we provide organizational support that allows our providers to focus on what matters - providing care.
**Primary Responsibilities:**
+ Services/treatment/therapy may be provided in individual or group environments and may be provided virtually or in person
+ Complete assessments or evaluations for mental health disorders and development, review, and implementation of comprehensive treatment plans
+ Assist patients and their families to change behaviors and to locate and access interpersonal, family and community resources to manage their health and well-being
+ In a team setting, provide community education and awareness and/or consultation to staff members and other health care professionals regarding methods/approaches to help patients recognize and overcome barriers to health and well-being
**We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:**
+ Competitive salary & eligibility for quarterly incentive bonuses
+ Flexible work models & paid time off when you need it
+ Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
+ Professional development with tuition reimbursement and dedicated learning time to advance your career
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Master's degree in psychology, social work, or a related counseling field
**Preferred Qualifications:**
+ Experience with any of the following:
+ Couples or family counseling
+ Experience with children or adolescents
+ Experience with health psychology
+ Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
+ Ability to work both independently and collaboratively with equal effectiveness
**Explore opportunities at Optum Behavioral Care.** We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while **Caring. Connecting. Growing together.**
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $48,700 to $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
Hospital Laboratory Supervisor
Labcorp job in Tualatin, OR
Are you an experienced clinical laboratory professional looking for leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Clinical Laboratory Supervisor to join our team in Tualatin, OR. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". This position is eligible for a $5,000 sign-on bonus for external candidates!Work Schedule: Monday-Friday 7:00AM-3:30PMDepartment: GeneralistLocation: 19300 SW 65th Ave. Tualatin OR 97062Job Responsibilities
Supervise the day to day operations of the department
Established TAT and goals set for the region.
Provide technical and daily operations support.
Ensure laboratory tests are accurately performed and results are reported in a timely manner
Directly supervise, train, and mentor laboratory personnel of the department
Monitor daily workflow in the lab and schedule adequate assay coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Ensure all equipment is being properly maintained through Quality Control
Prepare and maintain Quality Assurance records and documents
Evaluate new process improvements and make appropriate recommendations
Meet regularly with direct reports to provide coaching and feedback for their development
Perform bench work as needed and maintain proficiency/competency in technical operations
Ensure all work is in accordance with state and Federal regulations
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Requirements
Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
Minimum 4 years of experience as a Technologist/Technician
Previous supervisor/leadership experience
Must be ASCP certified as a Medical Technologist
Strong working knowledge of CLIA, CAP and relevant state regulations
Understanding of laboratory operations as well as policies and procedures
Proficient with Laboratory Information Systems and Microsoft Office
Strong communication skills; both written and verbal
High level of attention to detail with strong organizational skills
Comfortability making decisions in a changing environment
Ability to handle the physical requirements of the position
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPharmacy Manager - Community
Longview, WA job
Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.
The Pharmacy Manager is a key position that has a substantial impact with our consumers and clinic partners by partnering and advising both on our pharmaceutical care services and benefits. This individual is responsible for the financial, clinical and quality for pharmacy services and will oversee the daily operations of a pharmacy including dispensing prescription medication and spending one-on-one time with the consumers. Coaching, developing and managing pharmacy staff is also a key responsibility of this role. The manager will act as a talent steward and proactively seek top talent for the pharmacy roles.
Schedule for this position will be Monday-Friday, 8:00am-5:00pm. Pharmacy is located within the following outpatient clinic: Columbia Wellness, 921 14th Ave, Longview, WA 98632
Primary Responsibilities:
* Creates a great consumer and clinic partner experience and continually builds solid relationships with both groups to proactively meet their needs
* Serves as an expert to the clinical staff and proactively meets with their team on meeting their clinical outcomes
* Counsels and educates patients on the usage of medications, adverse effects, schedules and any personal questions from the consumers
* Ensures the pharmacy and team members follow policies and standards in accordance with state and federal laws
* Performs wellness services such as immunizations, flu shots and other preventive services
* Responsible for financial profitability and identifies opportunities to drive growth in the pharmacy
* Motivates, develops and coaches all pharmacy staff to ensure they are meeting their potential and delivering exceptional service
* Creates an engaging team environment which promotes compassion and models our core values and culture amongst the team
* Proactively promotes opportunities and recruiting top talent at our pharmacies
* Reviews key performance indicators with pharmacy staff and identifies trends and opportunities for improvement
* Conducts workforce planning and business planning to have operational excellence at the site
* Builds solid relationships with the community, stakeholders and clinic partners to ensure we are meeting all needs and promote the pharmacy business
* Drives marketing plans ad materials to promote all pharmacy offerings
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Bachelor's degree in Pharmacy or PharmD
* Current pharmacist's license in the state of Washington
* Certified immunizer or willing to become an immunizer within 3 months of hire
Preferred Qualification:
* 5+ years of pharmacy leadership experience
Management Success Practices:
* Being customer centric: These leaders are finding out what their customers want, then design processes and plan the work to create a better customer experience
* Developing Others: Managers need to make sure that the right talent is in the right job, with capabilities aligned to the demands of the work. Managers who set the conditions for development act as talent stewards. By providing ongoing coaching and feedback and supporting mobility into other roles or development experiences, they help employees achieve fulfilling results
* Communicating enterprise purpose: This includes communicating vision, values, culture, strategy, objectives and goals. The manager and the team then have to translate the purpose into the specific tasks of the team, so everyone know where everything fits
* Creating high performing teams: Creating and fostering high-performing teams is essential. An effective team has task clarity and right assembly of talent to do the job. Team members have accountabilities and know what to do. The team culture is collaborative. Measures are in place to monitor progress, including feedback loops to add corrective advice and counsel
* Assuring results: Managers must deliver through others. They keep their teams on task, focusing on specific goals and targets. Managers will execute on plans while leveraging internal and external customer and stakeholder feedback to make adjustments
* Technical and functional skills: These leaders know their industry, technical platform, key function of all roles and is a life-long learner
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NP or PA, Senior Community Care, Marion County (Per Diem)
Keizer, OR job
**$5,000 Sign on Bonus External Candidates** **Value Based Care, No Productivity Requirements** **Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.**
**As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.**
We're connecting care to create a seamless health journey for patients across care settings. Join us to start **Caring. Connecting. Growing together.**
In this role you will have the ability to achieve work life balance. No on-call, no weekends and no holidays required.
Are you feeling burned out from the relentless pace of clinic-based, fee-for-service healthcare? Do you wish you had more time to truly address your patients' needs? If you're seeking a change, we have an exciting opportunity for you!
Optum is seeking a Nurse Practitioner or Physician Assistant to join our Senior Community Care team in Salem, OR, Optum is a clinician-led care organization that is creating a seamless health journey for patients across the care continuum.
At Optum, the integrated healthcare teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.
**Position Highlights**
In Optum's Senior Living Program, people are our priority - starting with our dedicated clinicians. We believe in supporting you both personally and professionally to help you reach your full potential. Our care model focuses on assisted living and other community-based settings, blending palliative care with internal medicine. The Nurse Practitioners and Physician Assistants within Senior Living provide care to our highest-risk patients and are part of an interdisciplinary team.
We offer extensive training in our unique approach, and because we are not fee-for-service, our focus is on quality patient outcomes, not volume. With a manageable expectation of approximately 4-6 patient visits per day, you'll have the time to invest in your patients' well-being and build meaningful relationships.
**Primary Responsibilities:**
+ Conduct comprehensive assessments
+ Manage patients through an acute medical situation or an exacerbation of a chronic condition, including testing, diagnostics, interventions
+ Ensure accurate and complete documentation, including ICD 10 conditions
+ Communicate and collaborate with the interdisciplinary care team
+ Conduct advanced illness and advanced care planning conversations
+ Provide patients and caregivers with counseling and education
+ Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
+ Facilitate agreement and implementation of the patient's plan of care by engaging the facility staff, families/responsible parties, primary and specialty care clinicians
+ Coordinate care as patients transition through different levels of care and care settings
+ Review orders and interventions for appropriateness and response to treatment to identify most effective plan of care that aligns with the patient's needs and wishes
+ Function independently and responsibly with minimal need for supervision
**What Makes an Optum Career different?**
+ As the largest employer of Nurse Practitioners and Physician Assistants, we have a best-in-class employee experience and enable you to practice at the top of your license
+ We believe that better care for clinicians equates to better care for patients
+ We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations
+ We grow talent from within. No matter where you want to go- geographically or professionally- you can do it here
**Compensation & Benefits Highlights**
+ Market-competitive compensation model with both salary and incentive opportunities
+ Robust retirement offerings including employer-funded contributions to retirement plans and employee stock purchase plan
+ Comprehensive benefits plan inclusive of medical dental, vision, Short Term/Long Term Disability, and more
+ Robust clinician learning and development programs
+ Excellent Paid Time Off package
+ Continuing Education (CE)
+ Paid parental leave
+ Mileage reimbursement
+ Equipment stipend
+ And more!
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ For Nurse Practitioners:
+ Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
+ Active and unrestricted Nurse Practitioner license in the state which you reside, or ability to obtain by start date
+ Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following:
+ Family Nurse Practitioner
+ Adult Nurse Practitioner
+ Gerontology Nurse Practitioner
+ Adult-Gerontology Acute Care Nurse Practitioner
+ Adult-Gerontology Primary Care Nurse Practitioner
+ For Physician Assistants:
+ Graduate of an accredited Physician Assistant degree program
+ Active and unrestricted Physician Assistant license in the state which you reside, or ability to obtain by start date
+ Board certified by the National Commission on Certification of Physician Assistants (NCCPA)
+ Active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice) (SCC04)
+ Ability to gain a collaborative practice agreement, if applicable in your state
+ Ability to complete physical requirements of the job including moving a 30-pound bag in and out of the car, navigating stairs and a variety of dwelling conditions, remain in a stationary position and position self to perform physical assessment
+ Availability to work 24 hours per month, with expectations that 16 of the 24 hours/month could be during off-hours (after 5 pm, on weekends, and/or holidays) not to exceed 960 hours in a calendar year
+ Access to reliable transportation
**Preferred Qualifications:**
+ New graduates are encouraged to apply
+ 1+ years of clinical experience in practice in senior living, geriatric medicine, or home care
+ Experience in meeting the healthcare needs of patients with complex behavioral, social and/or functional needs
+ Understanding of Geriatrics and Chronic Illness
+ Understanding of Advanced Illness and end of life discussions
+ Proficient computer skills including the ability to document medical information with written and electronic medical records
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $43.22 to $77.21 per hour based on full-time employment. We comply with all minimum wage laws as applicable
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Phlebotomist
Labcorp job in Hillsboro, OR
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
We are currently seeking a phlebotomist to work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
* QUARTERLY INCENTIVE BONUS PROGRAM: PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule: Monday to Friday, 7:30am-4:00pm, rotating Saturdays , overtime as needed.
Work Location: 10670 NE Cornell Rd. Hillsboro, OR 97123
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist preferred
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyLab Assistant
Labcorp job in Portland, OR
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
LabCorp is seeking a Lab Assistant to join our team at Portland, OR. This role works in a high volume, production-based environment performing a vital component of clinical lab science.
Work Schedule: 10:00AM - 6:30 PM, Monday to Friday with Rotating Weekends
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Receive and sort clinical lab specimens
Prepare specimens for testing and analysis
Scan and/or data entry of specimen and patient information
Ensure all lab equipment is working properly and perform minor instrumentation maintenance
Troubleshoot any specimen related issues
Replenish test bench supplies as needed
Maintain a clean and safe work environment
Complete record logs and other administrative duties as requested
Follow all Standard Operating Procedures to ensure safety and quality standards
Job Requirements
High school diploma or equivalent
Previous medical/lab or production experience is preferred
Comfortability with handling biological specimens
Ability to accurately identify specimens
Basic computer knowledge and data entry skills
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to sit and/or stand for extended periods of time
Must pass a standardized color blindness test
Flexibility to work overtime as needed
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPractice Performance Specialist
Portland, OR job
This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Employees in this position will work on-site or virtually as an extension of the local quality and provider teams by aligning to geographical regions, medical centers and/or physician practices that manage a high volume of UHC Medicare & Retirement membership. This position does not entail any direct member care* nor does any case management occur. (*with the exception of participating in health fairs and/or health screenings where member contact could occur)
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
* Assist in the review of medical records to highlight Star opportunities for the medical staff.
* Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities.
* Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data.
* Track appointments and document information completely and accurately in all currently supported systems in a timely manner.
* Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
* Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
* Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
* Answer inbound calls from members and/or providers regarding appointments.
* Communicate scheduling challenges or trends that may negatively impact quality outcomes.
* Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
* Provide ongoing support and education to team members and assist in removing barriers in care.
* Manage time effectively to ensure productivity goals are met.
* Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.
* Identify and seek out opportunities within one's own work flow to improve call efficiency.
* Adhere to corporate requirements related to industry regulations/responsibilities.
* Maintain confidentiality and adhere to HIPAA requirements.
* Data analysis required for multiple system platforms to identify open quality opportunities to address on a member or provider level
* Appointment coordination for specialist appointments, late to refill medication outreach and scheduling members for local market clinic events
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* High School Diploma / GED
* Must be 18 years of age OR older
* 2+ years of telephonic customer service experience
* 1 + years of experience using Microsoft Word and Outlook
* Proficiency in navigating, filtering, and analyzing reports in Microsoft Excel.
* Reside within an hour from Portland, OR or an hour from Seattle, WA
* Ability to travel up to 50% of the time, including destinations within approximately two hours of their remote location
* Must have valid driver's license and proof of insurance
* Ability to keep all company sensitive documents secure (if applicable)
* Dedicated work area established that is separated from other living areas that provides information privacy
* Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
* Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
* Healthcare customer service experience.
* Experience in pharmacy or as a pharmacy technician.
* Experience working in a physician, provider, and/or medical office
* EMR and HEDIS knowledge and experience
Soft Skills:
* Strong ability to connect with consumers to understand and align with their needs.
* Effective active listening skills to build trust and respect with customers.
* Self-motivated with a strong sense of responsibility and goal orientation.
* Proven ability to go above and beyond to meet customer needs.
* Consistent and reliable attendance record
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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