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What does a lead assistant do?

Updated January 8, 2025
6 min read

A lead assistant is responsible for monitoring the operations of a specific business department, under the supervision of a team lead. Lead assistants provide support on training new staff, implementing strategic policies, identifying business opportunities, and developing services that would bring more revenues and profitability for the organization. They also respond to customers' inquiries, handling complaints, and ensuring immediate resolution for all concerns to maintain customers' satisfaction and a good reputation for the business. A lead assistant must have excellent communication and leadership skills to manage the team's needs, meeting operational goals timely and efficiently.

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Lead assistant responsibilities

Here are examples of responsibilities from real lead assistant resumes:

  • Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
  • Oversee pet services sales and operations as well as the partners that work in pet services.
  • Coordinate placement testing for all new incoming students to ensure proper placement in advance math classes.
  • Utilize multiple screens and windows to provide accurate service for members with questions relating to their individual and group coverage.
  • Design and implement promotional campaigns for products and services - seasonal and holiday theme d cor for windows and sales displays.
  • Maintain timekeeping information, process and submit payroll.
  • Communicate with internal senior sales leadership, external customers, and consultants/brokers.
  • Complete back up receptionist coverage as well as coverage of operations department for bi-weekly payroll.
  • Interview potential adopters and assess their suitability for pet ownership through behavioral observations and education awareness.
  • Communicate efficiently with multiple levels of leadership ensuring the successful completion of refit preventative and corrective quality maintenance.
  • Identify warning signs of potential emotional and developmental problems in children.- uphold all CPR and Kansas regulate certifications.
  • Provide continuous service by assisting customers to troubleshoot voice and data communications equipment and support of contingency planning for service interruptions.
  • Install HVAC system by making sure the installation is conducted in compliance with local regulations.
  • Work alongside other tradesman including electricians, plumbers, HVAC technicians, and equipment operators, exercising strong teamwork and coordination.
  • Promote rapidly through a series of increasingly responsible management positions base on strong financial, sales and operating performance.

Lead assistant skills and personality traits

We calculated that 18% of Lead Assistants are proficient in Customer Service, Sales Floor, and Payroll. They’re also known for soft skills such as Compassion, Communication skills, and Problem-solving skills.

We break down the percentage of Lead Assistants that have these skills listed on their resume here:

  • Customer Service, 18%

    Maintained updated knowledge on programs and services for parental inquiry and provided optimal customer service to youth participants and parents.

  • Sales Floor, 13%

    Received new merchandise into computer system, priced items, & placed in appropriate locations on sales floor.

  • Payroll, 10%

    Provide administration support: Maintain electronic and hard copy payroll file reports and manage off-storage inventory.

  • PET, 8%

    Answered phones and assisted pet owners during stressful and often unforeseen circumstances.

  • Employee Engagement, 7%

    Assisted in development of training modules geared toward employee engagement and empowerment.

  • Leadership, 6%

    Recognized by senior management with the 2012 Respect Award for providing outstanding leadership in motivation management and peer-to-peer collaboration.

Common skills that a lead assistant uses to do their job include "customer service," "sales floor," and "payroll." You can find details on the most important lead assistant responsibilities below.

Compassion. To carry out their duties, the most important skill for a lead assistant to have is compassion. Their role and responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Lead assistants often use compassion in their day-to-day job, as shown by this real resume: "administered a compassionate level of patient care, directly contributing to ongoing patient referrals and sustained growth of the practice. "

Communication skills. Another essential skill to perform lead assistant duties is communication skills. Lead assistants responsibilities require that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Lead assistants also use communication skills in their role according to a real resume snippet: "offered open and supportive communications to team, providing leadership, guidance and support at improving to employee's performance. "

Problem-solving skills. lead assistants are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to lead assistant responsibilities, because "social and human service assistants help clients find solutions to their problems." A lead assistant resume example shows how problem-solving skills is used in the workplace: "research customer complaints and worked towards a successful resolution. "

Time-management skills. For certain lead assistant responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of a lead assistant rely on this skill, as "social and human service assistants often work with many clients." For example, this snippet was taken directly from a resume about how this skill applies to what lead assistants do: "supervised the work office of 3 personnel, ensuring adherence to quality standards, deadlines, and proper procedures. "

See the full list of lead assistant skills

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Compare different lead assistants

Lead assistant vs. Associate/team lead

An associate/team lead oversees the performance of team members while ensuring that clients get to receive optimal services. Their responsibilities typically include establishing guidelines and objectives, managing schedules, generating leads, performing market research and analysis, and developing strategies to optimize the daily operations. They may communicate with clients and assist them by identifying their needs, answering inquiries, and resolving issues and concerns. Moreover, as an associate/team lead, it is essential to guide and encourage staff to reach goals, all while enforcing the company's policies and regulations.

If we compare the average lead assistant annual salary with that of an associate/team lead, we find that associate/team leads typically earn a $22,734 higher salary than lead assistants make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both lead assistant and associate/team lead positions are skilled in customer service, excellent interpersonal, and sales floor.

There are some key differences in the responsibilities of each position. For example, lead assistant responsibilities require skills like "payroll," "tip," "pet," and "employee engagement." Meanwhile a typical associate/team lead has skills in areas such as "basic math," "math," "customer satisfaction," and "regulatory compliance." This difference in skills reveals the differences in what each career does.

The education levels that associate/team leads earn slightly differ from lead assistants. In particular, associate/team leads are 0.1% more likely to graduate with a Master's Degree than a lead assistant. Additionally, they're 0.4% more likely to earn a Doctoral Degree.

Lead assistant vs. Department lead

A department lead's responsibilities will vary in an organization or company. It will, most of the time, revolve around overseeing the progress of work in a particular area and evaluating department staff's performance. Other responsibilities include setting goals and implementing the company's policies and guidelines. They may also carry out administrative tasks such as approving and signing paperwork, producing reports and presentations, and crafting guidelines and strategies to help reach goals. Furthermore, as a department head, it is important to encourage staff and shape them into valuable company members.

On average, department leads earn a $10,126 higher salary than lead assistants a year.A few skills overlap for lead assistants and department leads. Resumes from both professions show that the duties of each career rely on skills like "customer service," "sales floor," and "leadership. "

Each career also uses different skills, according to real lead assistant resumes. While lead assistant responsibilities can utilize skills like "excellent interpersonal," "payroll," "tip," and "pet," department leads use skills like "cleanliness," "store management," "inventory management," and "math."

Average education levels between the two professions vary. Department leads tend to reach similar levels of education than lead assistants. In fact, they're 0.4% more likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

Lead assistant vs. Assistant manager/manager training

An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

An average assistant manager/manager training eans a higher salary compared to the average salary of lead assistants. The difference in salaries amounts to assistant manager/managers training earning a $3,125 higher average salary than lead assistants.Using the responsibilities included on lead assistants and assistant manager/managers training resumes, we found that both professions have similar skill requirements, such as "customer service," "sales floor," and "payroll.rdquo;

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from lead assistant resumes include skills like "excellent interpersonal," "tip," "pet," and "employee engagement," whereas an assistant manager/manager training is more likely to list skills in "basic math," "math," "store sales," and "sales associates. "

When it comes to education, assistant manager/managers training tend to earn similar degree levels compared to lead assistants. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

Lead assistant vs. Assistant manager/merchandise

Assistant managers for merchandise are employees who oversee the supplies in the company's stores. They are usually employed in companies that run retail stores. Assistant managers for merchandise are responsible for their stores' supplies, stocks, and inventory. They ensure that their inventories are well-stocked. They are also responsible for approving purchase requisitions to ensure that the store never runs out of supplies. They plan for the daily needs of the store. They also prepare for high volume or peak days and anticipate the needs of the store. As such, they order enough supplies to cover for such days. They also manage store employees and ensure that they are properly trained.

Assistant managers/merchandise typically earn higher pay than lead assistants. On average, assistant managers/merchandise earn a $25,291 higher salary per year.While both lead assistants and assistant managers/merchandise complete day-to-day tasks using similar skills like customer service, sales floor, and payroll, the two careers vary in some skills.

Even though a few skill sets overlap between lead assistants and assistant managers/merchandise, there are some differences that are important to note. For one, a lead assistant might have more use for skills like "excellent interpersonal," "tip," "pet," and "employee engagement." Meanwhile, some responsibilities of assistant managers/merchandise require skills like "store associates," "store sales," "loss prevention," and "drive sales. "

In general, assistant managers/merchandise hold similar degree levels compared to lead assistants. Assistant managers/merchandise are 0.7% less likely to earn their Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.

Types of lead assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.