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Lead customer service representative skills for your resume and career
15 lead customer service representative skills for your resume and career
1. Cleanliness
- Maintained and ensured overall cleanliness of clinic, ordering supplies and materials, managed incoming and outgoing phone calls.
- Maintain cleanliness of the gym floor and locker rooms and Sales associate from opening to when assistant manager arrived.
2. Cash Handling
- Performed daily management operating a store including engaging customers to identify their needs, cash handling, and daily inventory management.
- Illustrated exceptional cash handling of all funds within our branch including cash drawers, monetary instruments, and the cash vault.
3. Inventory Control
- Maintained accurate inventory control records, leading to enhanced company efficiency and client satisfaction.
- Specialized in customer service, order entry, logistics, inventory control and advertising materials
4. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Perform Point of Sale (POS) system functions such as customer inquiry, account maintenance, and new membership applications.
- Used software tools including: Used Excel, Industry specific POS software for daily posting of sales and Inventory data.
5. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Started as customer service representative, and ended as a lead customer representative with additional sales, and administrative responsibilities.
- Managed and directly supervised all shift responsibilities, including store retail operation and partner deployment while delivering legendary customer service.
6. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Take escalated customer calls from customer service/sales floor.
- Partnered with other department leads and managers to help coordinate store activities, process shipments, and merchandise the sales floor.
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- Clean pumps and scrub sidewalks as well as clean windows, bathrooms, coolers, gas pumps.
- Maintain clean well lit store and exterior including gas pumps.
8. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Opened/Closed store and performed revenue reconciliation - Performed inventory and quality assurance measures - Provided customer care and other Administrative tasks
- Provided excellent customer care to customers regarding daily transactions and addressed inquiries in accordance with Bank policies.
9. House Training
- Completed all in house training classes and obtained Advanced Leadership Certification.
10. Customer Inquiries
- Provided excellent customer service in daily transactions, customer inquiries and problem resolution with great professionalism and a friendly demeanor.
- Mentor Customer Service Representatives while responding to incoming customer inquiries, generate quotes, enter customer orders and expedites.
11. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Maintained customer service expectations through daily communication, problem resolution, and appropriate follow up.
- Earned a solid reputation for quality customer service, productivity, problem resolution and professionalism.
12. Credit Card
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
- Received incoming calls from customers placing orders ensuring all pertinent information is correct including credit card accounts and corresponding information.
- Provide superior customer service by answering telephone inquiries relating to credit cards and home improvement accounts.
13. Customer Complaints
- Investigated, analyzed, and researched outstanding customer complaints; offered quick resolutions resulting in customers' satisfaction.
- Assisted in resolving customer complaints and coordinating appropriate corrective action associated with the delivery of products and services.
14. Inbound Calls
- Monitored representatives' inbound calls and adherence to their work schedules to increase productivity and customer satisfaction.
- Received inbound calls using MCI Interaction Manager Software and assisted callers with Medicare prescription drug information.
15. Bank Products
Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.
- Oversee and assist CSR's with daily tasks and operations including cross-selling bank products, assisting customers, coaching and feedback.
- Conducted consultative conversations with clients to recommend bank products and services including loan products, deposit accounts, and convenience services.
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List of lead customer service representative skills to add to your resume
The most important skills for a lead customer service representative resume and required skills for a lead customer service representative to have include:
- Cleanliness
- Cash Handling
- Inventory Control
- POS
- Customer Service
- Sales Floor
- Gas Pumps
- Customer Care
- House Training
- Customer Inquiries
- Problem Resolution
- Credit Card
- Customer Complaints
- Inbound Calls
- Bank Products
- Customer Satisfaction
- CSRs
- Outbound Calls
- Customer Relations
- Quality Standards
- Customer Service Reps
- Medicare
- Customer Issues
- Windows
- Medicaid
- Customer Accounts
- Leadership
- Telephone Calls
- Computer System
- Troubleshoot
- Customer Orders
- Customer Problems
- Quality Customer Service
- Cash Drawers
- Product Knowledge
- Billing Issues
- Customer Support
- Order Entry
- Bank Deposits
- Customer Interaction
- Develop Rapport
- Payment Arrangements
- ATM
- Call Handling
- Customer Transactions
- PowerPoint
- Billing Inquiries
- Service Problems
Updated January 8, 2025
