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Membership specialist skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Elisha Blankson
Below we've compiled a list of the most critical membership specialist skills. We ranked the top skills for membership specialists based on the percentage of resumes they appeared on. For example, 34.3% of membership specialist resumes contained marketing campaigns as a skill. Continue reading to find out what skills a membership specialist needs to be successful in the workplace.

15 membership specialist skills for your resume and career

1. Marketing Campaigns

Here's how membership specialists use marketing campaigns:
  • Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
  • Created, designed, and managed consumer and B2B marketing campaigns including direct mail, print, online advertising and events.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership specialists use customer service:
  • Executed outstanding customer service and administrative skills while collating and compiling membership information for individuals for seamless transition to obtain benefits.
  • Provide excellent customer service and support to volunteers, while building positive relationships and collaborations within an assigned service area.

3. Lead Generation

Here's how membership specialists use lead generation:
  • Conducted internal and external marketing activities to achieve lead generation, referrals and membership sales.
  • Generated new clientele through marketing initiatives & lead generation.

4. Flyers

Here's how membership specialists use flyers:
  • Marketed Girl Scout events to students and parents using presentations, displays flyers, posters, and brochures.
  • Design marketing materials such as flyers, handouts, and displays for events.

5. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership specialists use membership sales:
  • Front desk duties such as membership sales, communication among departments, and lending equipment References and Supporting Documentation Furnished Upon Request
  • Collaborate with Service Team to increase membership sales and member engagement.

6. Front Desk

Here's how membership specialists use front desk:
  • Front desk / cashier, open and close register, sign up new members.
  • Handle all Front Desk/Office Administration tasks and duties as assigned by the Unit Director.

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7. Administrative Tasks

Here's how membership specialists use administrative tasks:
  • General non profit membership and administrative tasks.
  • Carry out clerical and administrative tasks with efficiency and accuracy.

8. Membership Applications

Here's how membership specialists use membership applications:
  • Processed membership applications on company database.
  • Manage and tracking membership applications, ensuring accuracy of reports prior to submission to staff in timely manner.

9. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how membership specialists use telephone calls:
  • Work with rejoin and retention efforts (mailings, telephone calls, and e-mails) as scheduled.
  • Performed outbound telephone calls to clients and communicated policy benefits, changes, and potential upgrades.

10. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how membership specialists use aaa:
  • Call existing AAA members for renewal and additions to their membership Call expired members for membership renewal offering extended coverage and discounts
  • Tasked with generating new as well as penetrating existing accounts for AAA Auto Club Group(ACG) South.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how membership specialists use outbound calls:
  • Led the inside sales staff in calls, averaging 100+ outbound calls per day selling membership packages.
  • Make outbound calls to potential member's and try to create more business for the credit union.

12. Community Organizations

Community organizations refers to a form of social or volunteer work that focuses on bettering a community. This may be a community defined by geographic boundaries or by a person's racial or sexual identity. These organizations are often nonprofits that help groups of people affected by natural disasters or hate crimes.

Here's how membership specialists use community organizations:
  • Assisted with the cultivation of local business and community organizations to identify funding opportunities.
  • Partnered with community organizations for various programs and events.

13. Membership Database

Here's how membership specialists use membership database:
  • Serve in concurrent role as membership subject matter expert, directing managing all aspects of member registration maintenance of membership database.
  • Maintain integrity of the membership database and physical membership books.

14. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how membership specialists use medicare:
  • Experience with testing multiple programs including BlueStar for Medicare and files.
  • Cross trained on working Out of Area, Disenrollment s and Deaths in response to Centers for Medicare and Medicaid Services.

15. Membership Recruitment

Here's how membership specialists use membership recruitment:
  • Develop and implement membership recruitment and retention strategies in partnership with volunteer teams.
  • Organized and maintained Quarterly Report to track and evaluate membership recruitment.
top-skills

What skills help Membership Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young membership specialists need?

Elisha BlanksonElisha Blankson LinkedIn profile

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.
Do you want to know more?
Read more about what experts have to say about membership specialist

List of membership specialist skills to add to your resume

Membership specialist skills

The most important skills for a membership specialist resume and required skills for a membership specialist to have include:

  • Marketing Campaigns
  • Customer Service
  • Lead Generation
  • Flyers
  • Membership Sales
  • Front Desk
  • Administrative Tasks
  • Membership Applications
  • Telephone Calls
  • AAA
  • Outbound Calls
  • Community Organizations
  • Membership Database
  • Medicare
  • Membership Recruitment
  • Fund Development
  • Conflict Resolution
  • Membership Dues
  • Girl Scouts
  • Computer System
  • Medicaid
  • Event Planning
  • Hippa
  • Processing Payments
  • Member Retention
  • CMS
  • HIPAA
  • Retention Strategies
  • Recruitment Events
  • PowerPoint
  • Community Partnerships
  • Credit Card
  • Facebook
  • Customer Inquiries
  • Customer Complaints
  • Quality Service
  • Membership Issues
  • Collaborative Efforts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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