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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $53,968 | $25.95 |
| 2 | Jersey City, NJ | $52,897 | $25.43 |
| 3 | San Francisco, CA | $50,499 | $24.28 |
| 4 | Baltimore, MD | $49,073 | $23.59 |
| 5 | West Conshohocken, PA | $48,787 | $23.46 |
| 6 | Denver, CO | $44,399 | $21.35 |
| 7 | Alpharetta, GA | $41,327 | $19.87 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $153,239 | $74 | - |
| 2 | Loan Services Representative | $145,839 | $70 | - |
| 3 | Customer Service Expert | $136,373 | $66 | - |
| 4 | Customer Service Executive | $130,063 | $63 | - |
| 5 | Client Service Technician | $126,732 | $61 | - |
| 6 | Account Executive/Customer Service | $120,422 | $58 | - |
| 7 | Customer Relationship Specialist | $119,381 | $57 | - |
| 8 | Customer Experience Associate | $118,372 | $57 | - |
| 9 | Sales Service Coordinator | $114,274 | $55 | - |
| 10 | Senior Representative | $112,995 | $54 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | BlackRock | $73,252 | $35 | 17 |
| 2 | Goldman Sachs | $71,303 | $34 | 1 |
| 3 | DTCC | $70,309 | $34 | 1 |
| 4 | JPMorgan Chase & Co. | $65,612 | $32 | 169 |
| 5 | State Street | $57,727 | $28 | 15 |
| 6 | American Express | $52,974 | $25 | 11 |
| 7 | Credit Suisse | $52,454 | $25 | - |
| 8 | BNY Mellon | $50,925 | $24 | 67 |
| 9 | Citi | $49,736 | $24 | 16 |
| 10 | Deutsche Bank | $47,628 | $23 | 7 |
| 11 | Merrill Lynch | $45,718 | $22 | - |
| 12 | AIG | $41,276 | $20 | 3 |
| 13 | HSBC Bank | $39,734 | $19 | 3 |
| 14 | Prudential Retirement Insurance And Annuity Co | $39,215 | $19 | - |
| 15 | Charles Schwab | $36,667 | $18 | 40 |
| 16 | Raymond James Financial | $36,288 | $17 | 136 |
| 17 | Edward Jones | $36,254 | $17 | 7 |
| 18 | Prudential Financial | $35,064 | $17 | 1 |
| 19 | Ameriprise Financial | $34,459 | $17 | 16 |
| 20 | MassMutual | $34,162 | $16 | 16 |