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What does a network service manager do?

Updated January 8, 2025
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Network service manager responsibilities

Here are examples of responsibilities from real network service manager resumes:

  • Follow the ITIL guidelines to drive incidents to resolution and manage problem investigation.
  • Manage company-wide Internet resources, firewalls, proxy servers, and DNS servers.
  • Achieve a wholesale replacement of the PBX telephone system and associate network through VOIP hardware rightsizing.
  • Manage the installation and support of PC, server and networking hardware/software at new and existing locations.
  • Manage the installation of an NT domain that include servers providing Microsoft SQL access for several departmental applications.
  • Develop and manage state level infrastructure provisioning capital growth and modernization budgets.
  • Plan and implement DHCP solution for all sites reducing TCP/IP addressing issues.
  • Monitor the performance levels of DNS servers and circuit level routers with focus on high network availability.
  • Install and setup of VMWare GSX and ESX servers.
  • Assist with installation of company's first wireless trading LAN.
  • Integrate TCP/IP, X.25, and SNA architecture over frame relay.
  • Implement a single global MPLS network provider and VoIP throughout the company.
  • Install IP base KVM switches which allow remote administration both internally and remotely.
  • Dispatch central office technicians to repair SDN lines, switches, and circuits.
  • Support the design and transition of the European backbone to BGP confederation architecture.

Network service manager skills and personality traits

We calculated that 9% of Network Service Managers are proficient in Network Services, Network Infrastructure, and Safety Observations. They’re also known for soft skills such as Analytical skills, Communication skills, and Problem-solving skills.

We break down the percentage of Network Service Managers that have these skills listed on their resume here:

  • Network Services, 9%

    Improved communication between departments; managed projects that involved Network Services and other academic and administrative departments.

  • Network Infrastructure, 8%

    Directed the installation and maintenance of network infrastructure device operating system software supporting 6,000 users.

  • Safety Observations, 6%

    Conducted and documented safety investigations, safety observations, quality observations, attendance reviews/counseling, etc.

  • Project Management, 5%

    Provided Technical Direction, hardware specifications, and project management for Global SAP implementation.

  • Switches, 4%

    Planned, installed and maintained Cisco 3640 routers and 2924 switches for Internet access and DMZ access to FTP servers.

  • Lan Wan, 4%

    Managed all networks, LAN WAN.

Common skills that a network service manager uses to do their job include "network services," "network infrastructure," and "safety observations." You can find details on the most important network service manager responsibilities below.

Analytical skills. To carry out their duties, the most important skill for a network service manager to have is analytical skills. Their role and responsibilities require that "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Network service managers often use analytical skills in their day-to-day job, as shown by this real resume: "work closely with sql and oracle database administrators maintaining actuarial stochastic sql clustering system and clustered oracle general ledger. "

Communication skills. Another essential skill to perform network service manager duties is communication skills. Network service managers responsibilities require that "administrators must describe problems and their solutions to non-it workers." Network service managers also use communication skills in their role according to a real resume snippet: "provided customer site surveys to assist in the sale of various business communication and data services. "

Problem-solving skills. network service managers are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to network service manager responsibilities, because "administrators must quickly resolve problems that arise with computer networks." A network service manager resume example shows how problem-solving skills is used in the workplace: "selected and managed the installation of a citrix winframe solution for remote access. "

See the full list of network service manager skills

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Compare different network service managers

Network service manager vs. Information engineer

An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.

We looked at the average network service manager salary and compared it with the wages of an information engineer. Generally speaking, information engineers are paid $24,166 lower than network service managers per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both network service manager and information engineer positions are skilled in network infrastructure, switches, and lan wan.

While similarities exist, there are also some differences between network service managers and information engineer. For instance, network service manager responsibilities require skills such as "network services," "safety observations," "project management," and "itil." Whereas a information engineer is skilled in "customer service," "troubleshoot," "java," and "azure." This is part of what separates the two careers.

Information engineers earn the highest salaries when working in the technology industry, with an average yearly salary of $107,435. On the other hand, network service managers are paid more in the finance industry with an average salary of $129,289.The education levels that information engineers earn slightly differ from network service managers. In particular, information engineers are 2.7% more likely to graduate with a Master's Degree than a network service manager. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

Network service manager vs. Systems support engineer

Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.

A career as a systems support engineer brings a lower average salary when compared to the average annual salary of a network service manager. In fact, systems support engineers salary is $46,608 lower than the salary of network service managers per year.A few skills overlap for network service managers and systems support engineers. Resumes from both professions show that the duties of each career rely on skills like "network infrastructure," "switches," and "lan wan. "

In addition to the difference in salary, there are some other key differences worth noting. For example, network service manager responsibilities are more likely to require skills like "network services," "safety observations," "project management," and "itil." Meanwhile, a systems support engineer has duties that require skills in areas such as "troubleshoot," "database," "java," and "customer satisfaction." These differences highlight just how different the day-to-day in each role looks.

Systems support engineers may earn a lower salary than network service managers, but systems support engineers earn the most pay in the finance industry with an average salary of $92,061. On the other hand, network service managers receive higher pay in the finance industry, where they earn an average salary of $129,289.systems support engineers earn similar levels of education than network service managers in general. They're 0.8% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

Network service manager vs. Information technology systems manager

An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities. They also identify technical opportunities to improve network infrastructures and technology solutions. An information technology systems manager must have excellent knowledge of the technology industry, as well as a strong command of programming languages and system codes to design configuration and maintain the stability of systems.

An average information technology systems manager eans a higher salary compared to the average salary of network service managers. The difference in salaries amounts to information technology systems managers earning a $1,357 higher average salary than network service managers.By looking over several network service managers and information technology systems managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "network infrastructure," "project management," and "switches." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a network service manager is likely to be skilled in "network services," "safety observations," "lan wan," and "routers," while a typical information technology systems manager is skilled in "customer service," "sql server," "sharepoint," and "troubleshoot."

Information technology systems managers earn the highest salary when working in the hospitality industry, where they receive an average salary of $139,343. Comparatively, network service managers have the highest earning potential in the finance industry, with an average salary of $129,289.information technology systems managers typically earn similar educational levels compared to network service managers. Specifically, they're 0.2% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Network service manager vs. Senior network administrator

Senior Network Administrators provide system and network solutions for their organizations. They supervise the functioning of networking equipment and follow strict maintenance standards.

Senior network administrators typically earn lower pay than network service managers. On average, senior network administrators earn a $40,000 lower salary per year.While both network service managers and senior network administrators complete day-to-day tasks using similar skills like network infrastructure, switches, and lan wan, the two careers vary in some skills.

Even though a few skill sets overlap between network service managers and senior network administrators, there are some differences that are important to note. For one, a network service manager might have more use for skills like "network services," "safety observations," "project management," and "itil." Meanwhile, some responsibilities of senior network administrators require skills like "troubleshoot," "network hardware," "firewall," and "network performance. "

The finance industry tends to pay the highest salaries for senior network administrators, with average annual pay of $93,129. Comparatively, the highest network service manager annual salary comes from the finance industry.In general, senior network administrators hold similar degree levels compared to network service managers. Senior network administrators are 2.4% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

Types of network service manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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