Office and operations manager job description

• Minimum of 5 years in an administrative logistics/operations role
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
• Highly proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

#LLPR

Provides company-wide operational support and training as the subject matter expert on various warehouse management platforms. Troubleshoots and resolves system issues.

KEY DUTIES AND RESPONSIBILITIES

• Provides regional operational support to warehouse management teams
• Serves as subject matter expert on multiple warehouse management platforms
• Resolves escalated issues related to warehouse management systems, customer onboarding, pricing, billing, shipping, receiving and exports
• Trains new Office Managers to drive results & improve efficiency
• Interacts with Project Management Teams associated with warehouse management system conversions
• Manages special projects related customers, warehouse management systems
• Approves customer billing rates

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Job Responsibilities

As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Bistro Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

* Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
* Ensure proper cash and key control procedures are followed.
* Answer inquiries pertaining to hotel policies and services.
* Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
* Perform Front Desk and Bistro duties as needed.
* Ensure food quality and service standards are being maintained for Bistro and meeting room functions.
* Ensure food sanitation and proper food handling standards are being followed.
* Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
* Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
* Ensure all brand standards and initiatives are implemented and followed.
* Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
* Maintain up to date records and files.
* Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
* Ensure the cleanliness of the Front office, lobby and surrounding areas.
* Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

* 1 to 3 years related experience in guest services, front desk or related professional area
* Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
* Proven customer service and staff management skills
* Ability to work as part of a team and complete tasks individually
* Solid organizational, time-management and prioritization skills

Benefits

As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

* Competitive pay
* Comprehensive benefit packages for full-time positions
* Hotel room discounts at our locations around the globe
* Discounts on food and beverages
* Professional development and advancement opportunities

84 Lumber is currently searching for bright, ambitious individuals for our Office/ Inventory Manager Trainee position. This position is the "Springboard" into the different departments at our Team Headquarters, including Pricing, Human Resources, and Purchasing... just to name a few! We promote nearly 100% from within, so in order to move into these departments, you must first become an Inventory Manager to learn about our company operations. With excellent performance, you can be promoted between 90-120 Days into other departments!Responsibilities/Duties

Office/ Inventory Manager Trainees are responsible for communications and inventory replenishment for approximately 30 stores and $25-30 million dollars worth of inventory. Maintaining optimal inventory levels requires analyzing numerous reports and reacting on the results. Your goal is to keep the stores in stock and under budget. As an Inventory Manager you will: Analyze and monitor store inventory levels
Analyze stock orders

Review replenishment reports and recommend potential order needs

Trace orders for delivery status

Other duties as assigned

Training will include 4-8 weeks working in an 84 Lumber Company store (near where you live) to gain product knowledge and store operations experience. The position is based in Eighty Four, PA (Near Washington, PA). First year earnings are approximately $40,000-$42,000 with rapid promotion opportunities!

Required Skills

Computer Skills: Spreadsheet/Internet Software, Word Processing.

Preferred Skills

Bachelor's degree preferred or at least 2 years of specific experience and/or training related to the essential functions of the job; or equivalent combination of education and training

6 months customer service preferred.

Excellent communication skills.

Ability to work in a fast-paced environment.

Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.

Order Processing, Inventory Software.

Details

Supervisory Responsibility

This position does not require any supervisory responsibility.

Work Environment
The incumbent is located in a busy, open area office. The incumbent is faced with constant interruptions on a regular basis.

Physical Demands
This can involve sitting for long periods of time, working with computers, and talking on the telephone. Rarely, the position may require lifting heavy objects or outdoor exposure.

Position Type/Expected Hours of Work
This is a full-time position. Hours of work depends on hours of operations, 45 hours per week.

Travel
Minimal travel may be required.