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Office helper skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical office helper skills. We ranked the top skills for office helpers based on the percentage of resumes they appeared on. For example, 28.5% of office helper resumes contained data entry as a skill. Continue reading to find out what skills an office helper needs to be successful in the workplace.

15 office helper skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office helpers use data entry:

Executed daily operations of reception and data entry.
Assisted Registrar's Office filing, scanning, phone calls, and data entry as well as other administrative duties.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office helpers use customer service:

Provide customer service to patients about appointments with reminder calls Assist by scanning and filing documents while maintaining confidentiality
Provide outstanding customer service -Assist in daily errands -Process transactions and inventory -Microsoft Office

3. Office Equipment

Here's how office helpers use office equipment:

Performed administrative duties that included answering the telephone, re-directed calls and operating office equipment and filing.
Created work orders, filed paperwork, maintained office equipment, and ordered work supplies.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office helpers use scheduling appointments:

Performed general clerical office duties also, assisted parents and students with scheduling appointments and answering any questions or concerns.
Job Responsibilities: Answering phones Scheduling appointments Filing Entering bills Sending invoices

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office helpers use payroll:

Answered phones, filed, general office-Processed payroll entries-Entered and posted quarterly activity in Creative Solutions-Reconciled bank statements-Resolved client questions and concerns
Verified and submitted payroll bi-weekly.

6. Front Desk

Here's how office helpers use front desk:

Filled in as needed to cover front desk position, receive monies, and handle daily totals for bank drops.
Checked dieters in at the front desk for the Ideal Protein weight loss program.

7. Computer System

Here's how office helpers use computer system:

Work with POS computer system on customer orders tailored specific to their needs and wants.
Input information into the computer system, AutoStar.

8. Patient Charts

Here's how office helpers use patient charts:

Prepared office for the next day by calling patients to remind them of their appointments and pulling patient charts.
Inputted patient charts into the Electronic Health Record.

9. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office helpers use direct calls:

Answer telephone, direct calls, and take messages, give persons' information on price owed on vehicles.
Make out going phone calls, answer incoming calls and direct callers to the appropriate party.

10. Fax Machines

Here's how office helpers use fax machines:

Operate office machines, such as photocopiers and scanners, and fax machines.
Used copy machines,fax machines.

11. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how office helpers use office machines:

Worked with up to date office machines and computers systems.
Use of office machines, filing and responsible for mailings Professional phone manner Light typing 40 wpm Faxing & Filing

12. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how office helpers use windows:

Managed and conducted organization of silage income through Windows Excel worksheets
Utilize computer experience in using Windows XP, Excel, Word, Outlook, and specialized software programs of company.

13. Customer Orders

Here's how office helpers use customer orders:

Take customer orders and payment via cash, check, and credit.
Assisted with purchasing of general supplies and processed customer orders.

14. Office Support

Here's how office helpers use office support:

Provide home-based office support or on-site Girl Friday types of duties, as needed
Provided office support to team.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office helpers use bank deposits:

Assisted with various clerical tasks *Sorted & filed mail *Responsible for company bank deposits *Maintained general appearance & cleanliness of the office
Jack of all trades, answering phones, running errands, making bank deposits and filing.

What skills help Office Helpers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of office helper skills to add to your resume

The most important skills for an office helper resume and required skills for an office helper to have include:

Data Entry
Customer Service
Office Equipment
Scheduling Appointments
Payroll
Front Desk
Computer System

Patient Charts
Direct Calls
Fax Machines
Office Machines
Windows
Customer Orders
Office Support

Bank Deposits
PowerPoint
Organization
Multi-Line Phone System
Office Tasks
Tax Returns

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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