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Office volunteer skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Brian Lai Ph.D.,

Amanda Carpenter

Below we've compiled a list of the most critical office volunteer skills. We ranked the top skills for office volunteers based on the percentage of resumes they appeared on. For example, 22.7% of office volunteer resumes contained patients as a skill. Continue reading to find out what skills an office volunteer needs to be successful in the workplace.

15 office volunteer skills for your resume and career

1. Patients

Here's how office volunteers use patients:

Assist front office with reception duties, prepared charts for clinic-Scanned vital documents in electronic medical records-Answered phones and assisted patients
Interacted with patients and offered information as needed related to directions to appointments or procedure for obtaining records.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office volunteers use data entry:

Updated and maintained accurate patient records with efficient data entry of confidential documents.
Performed data entry into Access database *Assisted with mailings *Provided general office support

3. Database Management

Here's how office volunteers use database management:

General office and administrative support activities as assigned by the management Hands-on-working knowledge and updates in eTapestry - Blackbaud database management
Results-oriented in office management, business administration, accounting, database management, customer service, billing, and relationship management.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office volunteers use customer service:

Provide exceptional customer service through answering questions, inquires or providing information.
Provided excellent customer service and representation of the organization a professional manner.

5. Front Desk

Here's how office volunteers use front desk:

Organized and managed front desk operations
Assist in preparing all donor mailings and performed general office duties to include copying, filing, and front desk reception.

6. Administrative Assistance

Administrative assistant duties include managing and distributing information within an office that may include taking memos, answering phones, and maintaining files. Admin assistants may facilitate office members with documentation also.

Here's how office volunteers use administrative assistance:

Provided administrative assistance to Attendance Office Manager.
Provided administrative assistance as requested by each driver; faxing, organization of driver files and making copies of files.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office volunteers use scheduling appointments:

Assisted with daily office duties, such as answering phones, scheduling appointments, dictation, and typing documents.
Utilized exceptional interpersonal communication ability in checking in/our patients, scheduling appointments, handling billing/claims, and monitoring patient transactions

8. Office Equipment

Here's how office volunteers use office equipment:

Maintained office equipment by completing preventive maintenance; troubleshooting failures; monitoring equipment operation.
Operate office equipment, such as voice mail messaging systems, letters, case histories, or medical records.

9. PowerPoint

Here's how office volunteers use powerpoint:

Developed Excel spreadsheets, PowerPoint presentations, Initiate, composed and implemented generic letters clients and business vendors.
Conduct PowerPoint presentation to the participants giving them the overview of the Welfare to Work program.

10. Patient Charts

Here's how office volunteers use patient charts:

Developed and implement a new method to create new patient charts increasing office efficiency and reducing chart errors.
Maintain and organize patient charts, obtain lab reports and in-house testing and outpatient diagnostic testing.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office volunteers use telephone calls:

Maintained forms and Office Supplies, answered telephone calls, filed records in numerical and alphabetical order
Handled a high volume of telephone calls for payment arrangements and account follow-up.

12. Administrative Tasks

Here's how office volunteers use administrative tasks:

Carried out general administrative tasks supporting a fledgling non-profit cancer organization.
Helped office manager with various administrative tasks around office

13. Collating

Here's how office volunteers use collating:

Performed various office tasks as needed such as copying, collating,filling and computer operations.
Provide clerical assistance such as copying, collating, typing and filing for departmental and professional staff.

14. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office volunteers use direct calls:

Answer phones and direct calls as needed.
Answer telephones and direct calls.

15. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how office volunteers use office machines:

Operate office machines, such as photocopier and scanners, fax machine and personal computers.
Operate office machines to print out copies for teachers.

5 Office Volunteer resume examples

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What skills help Office Volunteers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young office volunteers need?

Brian Lai Ph.D.

Associate Professor, University of Iowa

They need to be able to write well, specifically be able to clearly summarize and analyze ideas, policies, and arguments in a succinct manner. They will need at least a working understanding of data analysis techniques, if not some ability to analyze data. In the field of IR, the ability to network and work in a group environment will be important.

What technical skills for an office volunteer stand out to employers?

Amanda Carpenter

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org

Do you want to know more?

List of office volunteer skills to add to your resume

The most important skills for an office volunteer resume and required skills for an office volunteer to have include:

Patients
Data Entry
Database Management
Customer Service
Front Desk
Administrative Assistance
Scheduling Appointments
Office Equipment
PowerPoint
Patient Charts
Telephone Calls

Administrative Tasks
Collating
Direct Calls
Office Machines
Vital Signs
Fax Machines
Office Tasks
Office Support
Computer System
RAN
Non-Profit Organization

Clerical Support
Transferring Calls
Word Processing
Office Procedures
HIPAA
Event Planning
Greeting Visitors
Community Events
Copy Machines
Multi-Line Phone System
Alphabetical Order

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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