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What does an order clerk do?

Updated January 8, 2025
6 min read
What does an order clerk do
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Order clerk responsibilities

Here are examples of responsibilities from real order clerk resumes:

  • Truck load orders within the WMS system.
  • Work with AS400 software to input warehouse merchandise.
  • Enter crude oil run tickets into AS400 for calculation.
  • Coordinate with freight forwarders to expedite international shipments.
  • Input order entries for Comcast sales representatives.
  • Enter the Comcast billing system to change or set up services to new/existing customers.
  • Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order clerk skills and personality traits

We calculated that 17% of Order Clerks are proficient in Customer Service, Purchase Orders, and Data Entry. They’re also known for soft skills such as Communication skills, Integrity, and Organizational skills.

We break down the percentage of Order Clerks that have these skills listed on their resume here:

  • Customer Service, 17%

    Ensured the quality of customer service relations and assisted in resolving any customer concerns with the recommendation of supervisors.

  • Purchase Orders, 17%

    Processed all purchase orders and invoice approvals including handling accounts payable/accounts receivable.

  • Data Entry, 13%

    Streamlined and performed data entry and analysis of division orders received.

  • Telephone Calls, 7%

    Received maintenance/quality control telephone calls as well as inputted, maintained and closed work orders into the Emphasys Elite System.

  • Logistics, 6%

    Open and close work orders for Director of Logistics generator shop.

  • Customer Orders, 5%

    Filled customer orders at Distribution Center for pharmacies and verified order for shipment with computer scanners

"customer service," "purchase orders," and "data entry" are among the most common skills that order clerks use at work. You can find even more order clerk responsibilities below, including:

Communication skills. The most essential soft skill for an order clerk to carry out their responsibilities is communication skills. This skill is important for the role because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, an order clerk resume shows how their duties depend on communication skills: "served as customer service liaisons for the automation support branch and communication support branch"

Integrity. Another soft skill that's essential for fulfilling order clerk duties is integrity. The role rewards competence in this skill because "information clerks, particularly human resources assistants, have access to confidential information." According to an order clerk resume, here's how order clerks can utilize integrity in their job responsibilities: "provided excellent customer service, acted as a trusted resource for clients and vendors alike. "

Organizational skills. Another skill that relates to the job responsibilities of order clerks is organizational skills. This skill is critical to many everyday order clerk duties, as "information clerks must be able to retrieve files and other important information quickly and efficiently." This example from a resume shows how this skill is used: "performed data and order entry by 10-key touch utilized organizational and communication skills performing customer service functions involving multi-lines"

Most common order clerk skills

The three companies that hire the most order clerks are:

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Compare different order clerks

Order clerk vs. Data entry/data coordinator

A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests. They also participate in maintaining and updating databases, entering data into documents or spreadsheets, preparing reports and presentations, and managing staff, solving issues when any arise. Moreover, a data entry/data coordinator leads and empowers staff to reach goals while implementing policies and protocols.

The annual salary of data entry/data coordinators is $454 higher than the average salary of order clerks.While their salaries may differ, the common ground between order clerks and data entry/data coordinators are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like customer orders, computer system, and order entry.

These skill sets are where the common ground ends though. The responsibilities of an order clerk are more likely to require skills like "customer service," "purchase orders," "data entry," and "telephone calls." On the other hand, a job as a data entry/data coordinator requires skills like "mental health," "criminal justice," "community resources," and "hipaa." As you can see, what employees do in each career varies considerably.

Data entry/data coordinators tend to reach higher levels of education than order clerks. In fact, data entry/data coordinators are 7.5% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.

Order clerk vs. Contractor buyer

A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.

On average, contractor buyers earn a $8,943 higher salary than order clerks a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both order clerks and contractor buyers have skills such as "customer service," "purchase orders," and "data entry. "

In addition to the difference in salary, there are some other key differences worth noting. For example, order clerk responsibilities are more likely to require skills like "telephone calls," "pallet jack," "order processing," and "rf." Meanwhile, a contractor buyer has duties that require skills in areas such as "erp," "dod," "management system," and "customer support." These differences highlight just how different the day-to-day in each role looks.

Contractor buyers may earn a higher salary than order clerks, but contractor buyers earn the most pay in the technology industry with an average salary of $48,255. On the other hand, order clerks receive higher pay in the technology industry, where they earn an average salary of $34,379.Average education levels between the two professions vary. Contractor buyers tend to reach similar levels of education than order clerks. In fact, they're 4.5% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

Order clerk vs. Order management specialist

An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.

An average order management specialist eans a higher salary compared to the average salary of order clerks. The difference in salaries amounts to order management specialists earning a $5,614 higher average salary than order clerks.Using the responsibilities included on order clerks and order management specialists resumes, we found that both professions have similar skill requirements, such as "customer service," "purchase orders," and "data entry.rdquo;

The required skills of the two careers differ considerably. For example, order clerks are more likely to have skills like "telephone calls," "computer system," "pallet jack," and "inventory control." But a order management specialist is more likely to have skills like "excellent interpersonal," "crm," "booking," and "order management system."

Order management specialists earn the best pay in the health care industry, where they command an average salary of $50,129. Order clerks earn the highest pay from the technology industry, with an average salary of $34,379.When it comes to education, order management specialists tend to earn higher degree levels compared to order clerks. In fact, they're 6.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

Order clerk vs. Order processing specialist

An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.

Order processing specialists average a higher salary than the annual salary of order clerks. The difference is about $5,698 per year.While their salaries may vary, order clerks and order processing specialists both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "purchase orders," and "data entry. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "telephone calls," "logistics," "pallet jack," and "inventory control" are skills that commonly show up on order clerk resumes. On the other hand, order processing specialists use skills like inbound calls, quality standards, erp, and customer satisfaction on their resumes.The health care industry tends to pay the highest salaries for order processing specialists, with average annual pay of $45,966. Comparatively, the highest order clerk annual salary comes from the technology industry.In general, order processing specialists hold similar degree levels compared to order clerks. Order processing specialists are 1.0% more likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

Types of order clerk

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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