What does an order clerk do?

Order clerk responsibilities
Here are examples of responsibilities from real order clerk resumes:
- Truck load orders within the WMS system.
- Work with AS400 software to input warehouse merchandise.
- Enter crude oil run tickets into AS400 for calculation.
- Coordinate with freight forwarders to expedite international shipments.
- Input order entries for Comcast sales representatives.
- Enter the Comcast billing system to change or set up services to new/existing customers.
- Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.
Order clerk skills and personality traits
We calculated that 17% of Order Clerks are proficient in Customer Service, Purchase Orders, and Data Entry. They’re also known for soft skills such as Communication skills, Integrity, and Organizational skills.
We break down the percentage of Order Clerks that have these skills listed on their resume here:
- Customer Service, 17%
Ensured the quality of customer service relations and assisted in resolving any customer concerns with the recommendation of supervisors.
- Purchase Orders, 17%
Processed all purchase orders and invoice approvals including handling accounts payable/accounts receivable.
- Data Entry, 13%
Streamlined and performed data entry and analysis of division orders received.
- Telephone Calls, 7%
Received maintenance/quality control telephone calls as well as inputted, maintained and closed work orders into the Emphasys Elite System.
- Logistics, 6%
Open and close work orders for Director of Logistics generator shop.
- Customer Orders, 5%
Filled customer orders at Distribution Center for pharmacies and verified order for shipment with computer scanners
"customer service," "purchase orders," and "data entry" are among the most common skills that order clerks use at work. You can find even more order clerk responsibilities below, including:
Communication skills. The most essential soft skill for an order clerk to carry out their responsibilities is communication skills. This skill is important for the role because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, an order clerk resume shows how their duties depend on communication skills: "served as customer service liaisons for the automation support branch and communication support branch"
Integrity. Another soft skill that's essential for fulfilling order clerk duties is integrity. The role rewards competence in this skill because "information clerks, particularly human resources assistants, have access to confidential information." According to an order clerk resume, here's how order clerks can utilize integrity in their job responsibilities: "provided excellent customer service, acted as a trusted resource for clients and vendors alike. "
Organizational skills. Another skill that relates to the job responsibilities of order clerks is organizational skills. This skill is critical to many everyday order clerk duties, as "information clerks must be able to retrieve files and other important information quickly and efficiently." This example from a resume shows how this skill is used: "performed data and order entry by 10-key touch utilized organizational and communication skills performing customer service functions involving multi-lines"
The three companies that hire the most order clerks are:
- Continental Resources2 order clerks jobs
- O'Reilly Auto Parts2 order clerks jobs
- Kuehne+Nagel2 order clerks jobs
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Order clerk vs. Data entry/data coordinator
A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests. They also participate in maintaining and updating databases, entering data into documents or spreadsheets, preparing reports and presentations, and managing staff, solving issues when any arise. Moreover, a data entry/data coordinator leads and empowers staff to reach goals while implementing policies and protocols.
These skill sets are where the common ground ends though. The responsibilities of an order clerk are more likely to require skills like "customer service," "purchase orders," "data entry," and "telephone calls." On the other hand, a job as a data entry/data coordinator requires skills like "mental health," "criminal justice," "community resources," and "hipaa." As you can see, what employees do in each career varies considerably.
Data entry/data coordinators tend to reach higher levels of education than order clerks. In fact, data entry/data coordinators are 7.5% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.Order clerk vs. Contractor buyer
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
In addition to the difference in salary, there are some other key differences worth noting. For example, order clerk responsibilities are more likely to require skills like "telephone calls," "pallet jack," "order processing," and "rf." Meanwhile, a contractor buyer has duties that require skills in areas such as "erp," "dod," "management system," and "customer support." These differences highlight just how different the day-to-day in each role looks.
Contractor buyers may earn a higher salary than order clerks, but contractor buyers earn the most pay in the technology industry with an average salary of $48,255. On the other hand, order clerks receive higher pay in the technology industry, where they earn an average salary of $34,379.Average education levels between the two professions vary. Contractor buyers tend to reach similar levels of education than order clerks. In fact, they're 4.5% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Order clerk vs. Order management specialist
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
The required skills of the two careers differ considerably. For example, order clerks are more likely to have skills like "telephone calls," "computer system," "pallet jack," and "inventory control." But a order management specialist is more likely to have skills like "excellent interpersonal," "crm," "booking," and "order management system."
Order management specialists earn the best pay in the health care industry, where they command an average salary of $50,129. Order clerks earn the highest pay from the technology industry, with an average salary of $34,379.When it comes to education, order management specialists tend to earn higher degree levels compared to order clerks. In fact, they're 6.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Order clerk vs. Order processing specialist
An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.
Types of order clerk
Updated January 8, 2025











