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Parking Management jobs in Fort Worth, TX - 38 jobs

  • Hospital Cashier - Fort Worth, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Fort Worth, TX

    Job Title: Hospital Valet Cashier Department: Valet Parking Operations Reports directly to: Guest Service Coordinator / Account Manager Schedule: Full Time / Part Time - 2:00pm - 11:00pm (M-F) or 10:00am - 6:00pm (weekends only) Status: Non-exempt Compensation: $13.00 - $13.00 per hour Position Summary: The Valet Cashier plays a critical frontline role in the hospital's guest experience by providing timely, courteous, and efficient cashiering and customer service support for the valet parking operation. This position is responsible for processing payments, issuing and managing valet tickets, and serving as a communication hub between guests and valet drivers. The Valet Cashier ensures smooth traffic flow, accurate financial handling, and a positive impression of the hospital's services. Primary Objective: To provide friendly, accurate, and efficient service at parking facility entry and exit points by processing transactions, maintaining parking flow, and supporting a safe, welcoming guest experience. The Parking Cashier plays a critical role in representing PMC's service standards while always ensuring financial accuracy and operational smoothness. Duties and Responsibilities: Customer Service: Provides courteous, professional service to all patients, visitors, and staff. Assists with general inquiries, addresses concerns, and ensures a positive first impression of the hospital's valet services. Operational Support: Coordinates valet ticketing, vehicle tracking, and communication between guests and valet attendants. Maintains organized key and ticket systems to ensure efficient vehicle retrieval and flow. Cashiering and Payment Processing: Responsible for accurately handling valet and parking transactions using a POS system, including processing various payment types, issuing receipts, and balancing the cash drawer. Ensures financial accuracy and supports smooth day-to-day operations. Administration and Compliance: Completes daily reports, logs, and reconciliations while adhering to hospital policies on privacy, safety, and infection control. Keeps the cashier station clean, organized, and well-stocked. Workstation and Equipment Maintenance: Keep the cashier booth or station clean, organized, and well-stocked (change, receipts, signage). Safety and Security: Ensure a safe and secure environment by following all safety protocols, staying alert, and reporting suspicious activity. Secure cash, equipment, and personal belongings to protect company assets and maintain operational integrity. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Physical Demands and Work Environment: This role requires the ability to stand, walk, and lift up to 25 lbs. for extended periods, often outdoors in varying weather conditions. Team members must maintain a professional appearance and be flexible with scheduling, including nights, weekends, and holidays. Work takes place in both indoor and outdoor settings, often around moving vehicles and in potentially noisy environments, with regular interaction with guests, team members, and technology. Technical Skills: Demonstrate basic proficiency with POS systems, mobile payment devices, and validation tools. Accurately process transactions, make changes, and reconcile cash drawers with attention to detail and confidence handling various payment methods. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. . For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! . Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $13-13 hourly 19d ago
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  • Parking Garage Porter - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Garage Porter Department: Commercial Parking Operations Reports directly to: Garage Attendant Supervisor Schedule: Full-time or Part-time Status: Non-Exempt Compensation: $15.00 per hour (Pay rates can vary by market) The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions. Essential Duties and Responsibilities: Facility Maintenance: Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep. Safety and Security: Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures. Customer Assistance: Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements. Equipment and Signage Maintenance: Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned. Incident Reporting: Document and report any maintenance issues, safety concerns, or suspicious activity to management. Weather Preparedness: Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas. Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Education and Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Physical Demands: Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations. Work Environment: Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $15 hourly 19d ago
  • Operations Manager- Dallas, TX Area

    Lone Star Valet 3.9company rating

    Dallas, TX job

    The Operations Manager will oversee accounts in the Dallas area and is responsible for overall account performance and management. The Operations Manager ensures safe and efficient parking operations while delivering service that exceeds our customer's expectations and offers support to assist the Director of Operations. The duties and responsibilities of the Operations Manager will include, but not be limited to, all of the following: KNOWLEDGE AND ABILITIES * Maintain all policies and customer service standards at each account in your area. * Manage personnel ensuring uniform standards and Lone Star Valet's core values are being met. * Oversee set-up, inspection, and monitoring of accounts, personnel, and equipment to ensure conformity to policies and procedures. * Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement. * Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines. * Establish individualized goals for employees and monitor progress throughout the process. * Demonstrated work ethic, drive, energy, and persistence to achieve goals. * Provide continuous customer service training for all employees at assigned locations. Review of the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees. * Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. * Reconciliation of timecards and submission to payroll. * Ability to maintain dependability and professionalism when faced with difficult situations and possess a high level of interpersonal skills to handle sensitive and complex situations, including difficult customers and timely response and resolution of any customer complaints. * Computer proficiency and technical ability to utilize MS Office (Excel, Word and Outlook) as well as various internal systems. * Written and verbal communication skills to effectively address all levels within the organization. * Ability to represent the company effectively in a variety of settings. * Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications. * Ability to compose professional internal and external business communications including reports, letters, and e-mails. SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Communication- Ability to represent the company effectively in a variety of settings and possess written and verbal communication skills to effectively address all levels within the organization. Ability to compose professional internal and external business communications including reports, letters, and e-mails. Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications. * Leadership- Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals. * Managing People- Clearly communicates goals and is available to associates; Develops associates skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory skills. Establish individualized goals for employees and monitor progress throughout the process. * Difficult Situations- Ability to maintain dependability and professionalism when faced with difficult situations and possess a high level of interpersonal skills to handle sensitive and complex situations, including difficult customers and timely response and resolution of any customer complaints. * Teamwork - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement. * Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. * Organizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization's goals and values; Supports affirmative action and respects diversity. Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. SUPERVISORY RESPONSIBILITIES: Directly supervises Valet associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS * Must maintain a valid driver's license and clean driving record for duration of employment. * For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen. * Must be extremely well groomed (no long hair, visible tattoos, or unnatural hair colors) BENEFITS * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance EXPERIENCE: * Hospitality: 1-3 years (Preferred) * Experience in Valet parking or Hospitality (preferred) LICENSE/CERTIFICATION: * Driver's License Physical Demands * Standing for the duration of your shift * Running & entering/exiting customers vehicles for the duration of your shift Work Environment Note: All employees will be outdoors for the duration of their shift. Inclement weather (hot, cold, precipitation, etc) will have a significant impact on the employee's work environment. Shifts will not be canceled due to inclement weather and all employees will be required to attend their scheduled shifts. Job Type: Full-time. This position requires a flexible schedule as we operate on both dayshifts and evenings. Pay: $60-70K DOE
    $60k-70k yearly 18d ago
  • Traffic Controller - Stockyards - Fort Worth, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Fort Worth, TX

    Job Title: Event Traffic Director, (Non-driving) Department: Commercial Operations Reports directly to: Account Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $17.00 Per Hour Position Summary: The Event Traffic Director (non-driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast-paced, team-oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees. Duties and Responsibilities: Punctuality and Appearance: Arrive on time, dressed in a clean and complete uniform, with proper grooming to maintain a professional image. Keep your work area clean and organized, upholding the company's high standards of professionalism. Vehicle Damage Survey: Properly complete a vehicle damage survey and accurately record the parking location on each claim ticket to ensure accurate documentation of guest vehicles. Vehicle Direction: Efficiently, safely, and effectively direct vehicles to designated parking spots, ensuring a smooth and organized flow of traffic. Timekeeping and Attendance: Follow proper attendance and timekeeping processes, including clocking in and out for shifts and breaks, as well as accurately reporting tips, in compliance with company guidelines. Staff Meetings and Training: Attend all required staff meetings and complete training modules within the designated timeframes to stay informed and up to date on operational standards. Equipment and Supplies: Use and maintain the necessary equipment and supplies needed for your role, ensuring they are in good working condition to perform duties effectively. Work Environment: Foster a work-friendly atmosphere by contributing to a positive team environment, where collaboration and support are prioritized. Guest Communication and Service: Maintain a high level of communication and service with guests and clients, ensuring their needs are met and exceeded with professionalism. Anticipating and Resolving Issues: Proactively anticipate guest needs and resolve any issues or concerns promptly, ensuring a positive experience for all. Safety Practices: Always adhere to personal and vehicle safety precautions, ensuring a safe environment for both guests and staff. Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety. Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities. Physical Demands: Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities-close, distance, peripheral, depth perception, and focus adjustments-may be required to ensure on-site awareness and safety. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $17 hourly 19d ago
  • Lot Auditor - Fort Worth, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Fort Worth, TX

    Job Title: Parking Lot Attendant / Lot Auditor Department: Commercial Parking Operations Directly reports to: Commercial Parking Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $14.00 - $16.00 per hour (Rates can vary by market) Position Summary The Parking Lot Attendant helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Primary Objective To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations. Key Responsibilities Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly. Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity. Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars. Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy. Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed. Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude. Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment. Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude. Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs. Qualifications Knowledge, Skills, and Abilities Qualifications To succeed in this role, team members must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities. Education: High school diploma or GED required. Experience: Customer service experience is preferred. A positive, helpful attitude is a must. Licenses & Background Requirements A valid driver's license and reliable transportation are required. Must maintain a clean motor vehicle record (no more than three moving violations in the past three years). Must pass and maintain a clean background check. No special certifications required. Physical Demands & Work Environment Ability to stand, walk, and lift up to 50 lbs. for long periods. Comfortable working in both indoor and outdoor environments, in all types of weather. Must maintain a clean, professional appearance and follow uniform and grooming standards. Schedule flexibility is important-nights, weekends, and holidays may be required. Team members may work in active parking facilities and must be alert to their surroundings, including moving vehicles and changing weather conditions. Customer Service & Communication Strong communication skills, including active listening and a polite, professional tone. Ability to handle guest interactions with care, patience, and attention to detail. Team-oriented and able to collaborate with coworkers, supervisors, and clients. Technology Use Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable. About Parking Management Company (PMC) PMC is a national leader in hospitality-based parking services, headquartered in Nashville, Tennessee. Our services include valet and self-parking management, shuttle transportation, event parking, and bell/porter services. We proudly serve hotels, resorts, residential communities, healthcare facilities, and event venues across the country. Known for our guest-first approach, we work as an extension of the hospitality experience-creating smooth, welcoming service at every touchpoint. Learn more at JoinPMC.com and ParkingMgt.com How to Apply If this role sounds like a good fit for you, we'd love to hear from you! Apply today using our quick, mobile-friendly application. Ready to take the next step? Click "Apply Now" and join the PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: • Health Benefits - Medical, vision and dental insurance • Supplemental Insurance - Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Paid time off • Paid training • Tuition assistance through Belleview University • Nationwide discounts through Perks at Work • Military friendly employer Overtime: All non-exempt positions will receive overtime pay (when applicable). Employee at Will: Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $14-16 hourly 19d ago
  • Valet Guest Service Manager - Irving, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Account Manager Department: Valet Parking Operations Reports to directly: City Manager and / or Area Manager Schedule: Full Time Status: Exempt Compensation: Salary Range $45,000 - $65,000 and Bonus Potential (Rates can vary by market and professional experience) Position Summary: The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective: To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties and Responsibilities: Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities: Other tasks may be assigned as needed to support the company's overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions-including extreme heat, cold, humidity, and wet environments-is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities-including close, distance, peripheral vision, depth perception, and the ability to adjust focus-to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site. Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Advanced Client Management Skills: Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships. Strong Analytical and Problem-Solving Abilities: Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy. Effective Training and Leadership Skills: Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites. Payroll Management: Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency. Excellent Communication and Reporting Skills: Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $45k-65k yearly 19d ago
  • Valet Cashier - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Cashier Department: Valet Parking Operations Reports directly to: Guest Service Coordinator / Account Manager Schedule: Full Time / Part Time Status: Non-exempt Compensation: $12.00 per hour The Parking Cashier serves as the first and last point of contact for guests, providing friendly service, accurate payment processing, and reliable support in a fast-paced environment. This role is ideal for dependable individuals who enjoy customer interaction and working both outdoors and in booth settings. Primary Objective: To provide friendly, accurate, and efficient service at parking facility entry and exit points by processing transactions, maintaining parking flow, and supporting a safe, welcoming guest experience. The Parking Cashier plays a critical role in representing PMC's service standards while always ensuring financial accuracy and operational smoothness. Duties and Responsibilities: Guest Service and Issue Resolution: Deliver friendly, professional service while assisting guests and resolving concerns promptly and respectfully to ensure a positive overall experience. Transaction and Cash Handling: Accurately process all forms of payment, maintain a balanced cash drawer, and follow PMC's cash handling procedures. Ensure all transactions are recorded correctly and report any discrepancies promptly. Workstation and Equipment Maintenance: Keep the cashier booth or station clean, organized, and well-stocked (change, receipts, signage). Safety and Security: Ensure a safe and secure environment by following all safety protocols, staying alert, and reporting suspicious activity. Secure cash, equipment, and personal belongings to protect company assets and maintain operational integrity. Team Support and Collaboration: Work closely with valet staff and leadership to support smooth operations. Be prepared to assist during busy periods and contribute to a team-focused culture built on communication, accountability, and mutual respect. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Physical Demands and Work Environment: This role requires the ability to stand, walk, and lift up to 25 lbs. for extended periods, often outdoors in varying weather conditions. Team members must maintain a professional appearance and be flexible with scheduling, including nights, weekends, and holidays. Work takes place in both indoor and outdoor settings, often around moving vehicles and in potentially noisy environments, with regular interaction with guests, team members, and technology. Technical Skills: Demonstrate basic proficiency with POS systems, mobile payment devices, and validation tools. Accurately process transactions, make changes, and reconcile cash drawers with attention to detail and confidence handling various payment methods. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. . For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! . Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $12 hourly 19d ago
  • Traffic Director - Stockyards - Fort Worth, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Fort Worth, TX

    The Event Traffic Director (non-driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast-paced, team-oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees. Duties and ResponsibilitiesPunctuality and Appearance Arrive on time, dressed in a clean and complete uniform, with proper grooming to maintain a professional image. Keep your work area clean and organized, upholding the company's high standards of professionalism. Vehicle Damage Survey Properly complete a vehicle damage survey and accurately record the parking location on each claim ticket to ensure accurate documentation of guest vehicles. Vehicle Direction Efficiently, safely, and effectively direct vehicles to designated parking spots, ensuring a smooth and organized flow of traffic. Timekeeping and Attendance Follow proper attendance and timekeeping processes, including clocking in and out for shifts and breaks, as well as accurately reporting tips, in compliance with company guidelines. Staff Meetings and Training Attend all required staff meetings and complete training modules within the designated timeframes to stay informed and up to date on operational standards. Equipment and Supplies Use and maintain the necessary equipment and supplies needed for your role, ensuring they are in good working condition to perform duties effectively. Work Environment Foster a work-friendly atmosphere by contributing to a positive team environment, where collaboration and support are prioritized. Guest Communication and Service Maintain a high level of communication and service with guests and clients, ensuring their needs are met and exceeded with professionalism. Anticipating and Resolving Issues Proactively anticipate guest needs and resolve any issues or concerns promptly, ensuring a positive experience for all. Safety Practices Always adhere to personal and vehicle safety precautions, ensuring a safe environment for both guests and staff. Additional Responsibilities Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Knowledge, Skills, and AbilitiesCompetency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Organizational Support and Adaptability Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety. Education/Experience High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment The work environment involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities. Physical Demands Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities-close, distance, peripheral, depth perception, and focus adjustments-may be required to ensure on-site awareness and safety. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at WillEmployment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee LeavePMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Event Traffic Director, (Non-driving) Department: Commercial Operations DivisionReports directly to: Commercial Parking Manager Schedule: Full Time / Part-TimeStatus: Non-ExemptCompensation: Hourly
    $50k-93k yearly est. 19d ago
  • Overnight Valet Attendant - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours. Primary ObjectiveDeliver prompt, courteous, and secure valet services overnight, maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company policies. Duties and ResponsibilitiesWarm Welcome Greet guests warmly and assist with luggage and vehicle needs during overnight hours. The Details Conduct thorough vehicle inspections to document any existing damage on claim tickets. Safety Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures. Stay Vigilant Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns. Keep it Clean Maintain a clean, organized, and professional valet station reflective of the hotel's high standards. Timekeeping Accurately record hours and gratuities in compliance with company policies. Customer Service Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy. On Time Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines. Support Support team members and assist with additional tasks as needed to ensure smooth overnight operations. Additional DutiesHelp with other tasks as needed to support the team and daily operations. Knowledge, Skills, and AbilitiesCompetency/QualificationsTo perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & ExperienceHigh school diploma or GED required. Prior customer service experience is preferred. A helpful attitude and strong commitment to delivering excellent service are essential. Licenses & Background RequirementsA valid driver's license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check. No additional certifications are required. Hospitality, Customer Service & CommunicationProvide outstanding guest service through clear, courteous communication and attentive listening. Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression. Organizational Support & AdaptabilityComply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges. Dependability & SafetyConsistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment. Physical Demands & Work EnvironmentMust be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods. Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain. A clean, professional appearance and adherence to uniform and grooming standards are required. Evening, weekend, and holiday availability is essential. The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles. Cell Phone UseEmployees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay TransparencyPMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation. Additional Compensation and Benefits Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at WillEmployment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee LeavePMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Overnight Valet Parking AttendantDepartment: Valet Parking OperationsReports directly to: Guest Service CoordinatorSchedule: Full Time / Part-TimeStatus: Non-ExemptCompensation: Hourly base plus potential tips(Rates can vary by market / Tips based on service performance and customer interactions)
    $19k-27k yearly est. 19d ago
  • Event Staff - Arlington, Texas

    LAZ Parking 4.5company rating

    Arlington, TX job

    Hiring Event Staff - Arlington, Texas Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think! The Spirit of the Position The Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events. The Event staff position will require cash handling, traffic directing, making correct change, etc. during events (sporting events, music concerts, political speakers, graduations, group gatherings). Why LAZ Parking? Paid training: No experience? We have you covered! * Pay rate: $11/hr * Immediately Hiring! * Incentives * Tickets to games, raffles, gift cards!!!! * Flexible scheduling is a PLUS * Common shifts include evenings & weekends * Team Atmosphere * Growth Opportunities * Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately. * Free company uniform The following programs are available to help support you, free of charge. * Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. * Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling. * Smoking Cessation Program Principal Job Duties will vary to assigned position: * Meet and greet each customer with courtesy and great customer service. Collect the parking fees and provide correct change. * Understand and know how to handle the different types of parkers i.e., tenants, visitors, employees, administration, etc. * Understand the surroundings and event details in order to answer questions. * Accurately distribute tickets (proof of purchase) to each customer. * Expedite the traffic flow in a timely fashion. * Adhere to dress code - Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours) * Follow all safety standards. * Communicate with management, supervisors and traffic directors. * Prepare and reconcile reports. * Answer customer service questions concerning parking and the answer general customer inquiries in a courteous, professional and effective manner and refer questions to the supervisor when applicable. * Determine traffic flow in times of equipment failure or during periods of construction. * Will be expected to take direction from Managers, Supervisors and emergency responders during emergencies. Additional duties as assigned lead flagger. * Making sure breaks are being properly distributed when Manager is not present. * When working in the morning, distributing walkie-talkies, vests, hand warmers. * When closing, picking up all walkie-talkies, vests, and picking up cones. * Communicating with manager before making any decisions. * Making all employees are doing what they are expected. * Train newly hired employees Experience: * 1+ years in a customer service role preferred /(combined experience) or similar * Experience handling cash, conducting monetary transactions preferred. * Previous experience working in outdoor/extreme weather conditions preferred. Skills: * Ability to communicate professionally and effectively. * Ability to handle challenging and at times, emotionally charged situations. * Must be able to work unsupervised. * Ability to speak, read, and comprehend the English language. * Must be able to work standing-up/on-feet for extended periods of time. * Demonstrates a sense of urgency and timeliness. * Demonstrate the ability to seek improvement. * Excellent team building and interpersonal skills. Physical Demands: * Ability to lift, push and pull at least 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.
    $11 hourly 31d ago
  • Valet Supervisor - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. Primary Objective To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC's service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties and Responsibilities Operational Support Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs. Team Appearance and Compliance Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Communication and Leadership Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment. Equipment and Supplies Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations. Tip and Payroll Oversight Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions. Safety and Risk Management Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Team Support Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Schedule Work 40+ hours on-site at assigned accounts. Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Knowledge, Skills, and Abilities Competency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Certificates and Licenses A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Organizational Support and Adaptability Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety. Managing People Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Work Environment The work environment involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities. Physical Demands Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities-close, distance, peripheral, depth perception, and focus adjustments-may be required to ensure on-site awareness and safety. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Valet Supervisor / Guest Service Coordinator Department: Valet Parking Division Reports directly to: Account Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)
    $31k-45k yearly est. 19d ago
  • Valet Account Manager - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Account Manager Department: Valet Parking Operations Reports to directly: City Manager and / or Area Manager Schedule: Full Time Status: Exempt Compensation: Salary Range $45,000 - $65,000 and Bonus Potential (Rates can vary by market and professional experience) Position Summary: The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective: To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties and Responsibilities: Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities: Other tasks may be assigned as needed to support the company's overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions-including extreme heat, cold, humidity, and wet environments-is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities-including close, distance, peripheral vision, depth perception, and the ability to adjust focus-to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site. Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Advanced Client Management Skills: Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships. Strong Analytical and Problem-Solving Abilities: Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy. Effective Training and Leadership Skills: Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites. Payroll Management: Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency. Excellent Communication and Reporting Skills: Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $45k-65k yearly 19d ago
  • Bell Staff - Dallas, Texas

    LAZ Parking 4.5company rating

    Dallas, TX job

    Immediately Hiring Bell Staff Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? The Bell Staff greets and creates a welcoming atmosphere for our customers and clients at our hotel locations. If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think! Why LAZ Parking? * Immediately Hiring! Make great cash tips daily! * Compensation: $11.00 base hourly wage + tips * Full-time * Thursday-Monday 7am-3pm * Team Atmosphere * Growth Opportunities * Pay Active - On-demand access to earned wages, get up to 50% of your earned wages immediately * Paid training: No experience? We have you covered! * Free company uniform The following programs are available to help support you, free of charge. * Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. * Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling. * Smoking Cessation Program Additional Fulltime Benefits: * 401(k) with Employer Match * Medical, dental, vision - 3 plan options! * Competitive salary Principal Job Duties: * Transport guest luggage from the point of arrival at the hotel to their assigned room. * Transport guest luggage from current room to reassigned room for room changes. * Transport guest luggage from their room to the point of departure from the hotel. * Assist in locating guest's lost luggage or packages. * Correctly tag, store and retrieve luggage from luggage storage room. * Identify and explain hotel facilities and features of assigned room. * Identify fire exit closest to guest's room and explain safety feature of assigned room. * Demonstrate use of room key to the guest. * Place guest luggage inside room, on luggage racks and hang any hanging items. * Maintain accurate log record of guest calls for Bell assistance. * Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette. * Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. * Remain in assigned postposition, maintaining correct stance. * Retrieve guest dry cleaning/laundry from their rooms and deliver to the laundry department * Ensure bell carts are always polished. * Assist concierge with directions and information questions. * Pick up Concierge phone during peak times. * Ensure Five Star/Five Diamond standards are met (where applicable). * Must work with or without supervision. * Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. * Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. * Provide Concierge service when Concierge is unavailable or busy helping other guests. * Assist in other Front Office areas as assigned. Education: High school diploma or GED required. Experience: * Strong customer service experience. * Hotel industry experience is preferred but not required. * Parking industry experience is preferred but not required. Skills: * Ability to communicate professionally and effectively. * Ability to speak, read, and comprehend the English language. * Must be open to feedback, differing opinions and other points of view. * Demonstrates a sense of urgency and timeliness. * Demonstrate the ability to seek. * Excellent teambuilding and interpersonal skills. Physical Demands: * Willingness to work in the elements - heat, wind, snow, rain, etc. * Ability to lift, push and pull at least 50 pounds. * Ability to stand, walk and run for extended periods of time. * Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt, Tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
    $11 hourly 17d ago
  • Business Development Director - Dallas, Texas

    LAZ Parking 4.5company rating

    Dallas, TX job

    Base Salary + Commission Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts! We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today! The Spirit of the Position: The Director of Business Development supports the Regional Vice President and works with the Vice President of Business Development with opportunity outreach and sales for the region. The Director of Business Development is responsible for identifying, ranking, developing and managing prospects and then successfully bringing the prospect through the sales pipeline to a successful close. Principal Job Duties: * Assist the region with generating new leads to increase the sales pipeline, deal underwriting, proposal production, create sales presentation, close deals, and assist in the transition of new locations. * Analyzing new business opportunities and competitor parking operations for revenue, expense and profit improvements; and monitor, review, and analyze the market rate structures. * Underwriting, building financial models, and proposed deal terms * Maintaining and maximizing the Salesforce pipeline for the region. * Building a pipeline by mining new business opportunities for the region. * Partnering with various resources within the region for the preparation and timely submittal of proposals. * Assist the operations team with the transition of all new locations added to the portfolio. * Networking, developing and building client relationship to leverage existing relationships into new opportunities and deals. Developing a networking pipeline and tracking, reporting, an analysis of pipeline for continuous growth. * Working directly with the RVP, GMs and DOOs to ensure proposed solutions are delivered to support internal and external client needs. * Additional related duties as assigned. Experience: * With Bachelor's degree, 2+ years in a similar business role with proven track record. * Without Bachelor's degree, 6+ years in a similar business role with proven track record. * Experience structuring and consulting on projects for customers and clients. * Knowledge of Excel, Word, Power Point and Office 365. * Knowledge of SalesForce is preferable. Skills: * Ability to develop sales strategies, value/benefit analysis, and return on investment analysis. * Ability to seek continuous improvement of the sales process by creating a culture of idea sharing and creative problem solving. * Ability to communicate professionally and effectively, both verbally and in writing. * Ability to be approachable and facilitate coaching conversations with employees and managers. * Ability to network and create solid client relationships in the field * Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). * Ability to encourage open expression of ideas and opinions. * Excellent teambuilding and interpersonal skills. * Ability to work independently and multi-task. * Ability to communicate professionally and effectively with all levels of the organization. * Ability to interpret policies, procedures, and standard business practices. * Demonstrates a sense of urgency and timeliness. Education: * Bachelor's Degree or equivalent work experience. Physical Demands: * Ability to lift, push and pull at least 10 pounds. * Ability to stand and walk for a duration of 1-2 hours at a time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
    $79k-129k yearly est. 50d ago
  • Parking Garage Porter - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions. Essential Duties and ResponsibilitiesFacility Maintenance Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep. Safety and Security Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures. Customer Assistance Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements. Equipment and Signage Maintenance Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned. Incident Reporting Document and report any maintenance issues, safety concerns, or suspicious activity to management. Weather Preparedness Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas. Additional Responsibilities Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Knowledge, Skills, and AbilitiesCompetency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Education and Experience High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Physical Demands Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations. Work Environment Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at WillEmployment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee LeavePMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Garage Porter Department: Commercial Parking DivisionReports directly to: Garage Attendant SupervisorSchedule: Full-time or Part-time Status: Non-ExemptCompensation: Hourly (Pay rates can vary by market)
    $22k-28k yearly est. 19d ago
  • Cashier/Greeter

    Parking Management Services Group 4.2company rating

    Parking Management Services Group job in Frisco, TX

    We are currently seeking Cashiers to join our team! Job responsibilities will also include, but are not limited to: Provide warm welcome to incoming Guests while ensuring timely seating Make genuine connections and engage Guests to ensure a personalized dining experience Follow proper phone etiquette when answering the phones Bus tables and deliver food to Guests, as well as complete other daily tasks like maintaining a clean, orderly cashier area Maintains a clean and organized work area and completes cleaning as assigned. Respond to and resolve customer complaints and concerns Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities. Take payments and manage cash drawer Apply menu knowledge to make knowledgeable suggestions to the Guests Correctly enter all orders into the POS system, as well as bag and manage takeout orders Thank Guests as they leave, soliciting feedback about the quality of their service and dining experience Qualifications 1. Reading, writing and verbal communication skills required. 2. Mobility required during the entire shift. 3. Transports and carries objects (such as high-chair) up to 15 pounds up to 15 times a shift. 4. Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant. 5. Must be able to stand and exert a well-paced mobility for periods up to four (4) hours in length. 6. Must be able to speak clearly and listen attentively to guests and other employees Prior expereince as a host, hostess, greeter, maitre d, matradee, maitres d, crew member, team member, customer service, cashier, associate or other foh part time restaurant job highly desirable.
    $20k-28k yearly est. 19d ago
  • Hospitality Manager - Dallas, Texas

    LAZ Parking 4.5company rating

    Dallas, TX job

    LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts! The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Spirit of the Position: The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel. Principal Job Duties: * Responsible for the financial, operational, safety, and service success at their hotel(s). * Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff. * Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. * Additional duties as assigned. People * Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. * Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. * Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. * Identify high potential employees to support the organization's continued growth, both within your region and outside. * Actively participate in the recruiting and onboarding process for prospective employees. * Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. * Address any and all safety concerns promptly. Product * Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. * Responsible for cultivating client relationships and business retention. * Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s). * Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Profit * Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. * Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. * Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. * Responsible for ensuring LHIST data is entered daily and accurately. * Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. * Daily, weekly, monthly, and annual financial and operational reports as required. * Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s). * Monitor, review, and analyze the market rate structures. Education: * Bachelor's Degree or equivalent work experience desired. Experience: * 1+ years Management experience. * Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred. * Valid driver's license required. * Previous experience working in fast-paced environment with high customer expectations. * Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. Skills: * Ability to seek improvement and create an environment of idea sharing and creative problem solving. * Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution. * Strong customer service skills and abilities. * Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). * Excellent teambuilding and interpersonal skills. * Ability to communicate professionally and effectively with all levels of the organization. * Ability to interpret policies, procedures, and standard business practices. * Demonstrates a sense of urgency and timeliness. Physical Demands: * Willingness to work in the elements - heat, wind, snow, rain, etc. * Ability to lift, push and pull at least 50 pounds. * Ability to stand, walk and run for extended periods of time. * Ability to bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt, Non-Tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
    $40k-53k yearly est. 11d ago
  • Lot Auditor - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Parking Lot Attendant / Lot Auditor Department: Commercial Parking Operations Directly reports to: Commercial Parking Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $16.00 per hour (Rates can vary by market) Position Summary The Parking Lot Attendant helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Primary Objective To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations. Key Responsibilities Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly. Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity. Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars. Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy. Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed. Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude. Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment. Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude. Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs. Qualifications Knowledge, Skills, and Abilities Qualifications To succeed in this role, team members must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities. Education: High school diploma or GED required. Experience: Customer service experience is preferred. A positive, helpful attitude is a must. Licenses & Background Requirements A valid driver's license and reliable transportation are required. Must maintain a clean motor vehicle record (no more than three moving violations in the past three years). Must pass and maintain a clean background check. No special certifications required. Physical Demands & Work Environment Ability to stand, walk, and lift up to 50 lbs. for long periods. Comfortable working in both indoor and outdoor environments, in all types of weather. Must maintain a clean, professional appearance and follow uniform and grooming standards. Schedule flexibility is important-nights, weekends, and holidays may be required. Team members may work in active parking facilities and must be alert to their surroundings, including moving vehicles and changing weather conditions. Customer Service & Communication Strong communication skills, including active listening and a polite, professional tone. Ability to handle guest interactions with care, patience, and attention to detail. Team-oriented and able to collaborate with coworkers, supervisors, and clients. Technology Use Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable. About Parking Management Company (PMC) PMC is a national leader in hospitality-based parking services, headquartered in Nashville, Tennessee. Our services include valet and self-parking management, shuttle transportation, event parking, and bell/porter services. We proudly serve hotels, resorts, residential communities, healthcare facilities, and event venues across the country. Known for our guest-first approach, we work as an extension of the hospitality experience-creating smooth, welcoming service at every touchpoint. Learn more at JoinPMC.com and ParkingMgt.com How to Apply If this role sounds like a good fit for you, we'd love to hear from you! Apply today using our quick, mobile-friendly application. Ready to take the next step? Click "Apply Now" and join the PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: • Health Benefits - Medical, vision and dental insurance • Supplemental Insurance - Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Paid time off • Paid training • Tuition assistance through Belleview University • Nationwide discounts through Perks at Work • Military friendly employer Overtime: All non-exempt positions will receive overtime pay (when applicable). Employee at Will: Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $16 hourly 19d ago
  • Valet Attendant - AM Shift - Dallas, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Dallas, TX

    Job Title: Valet Parking Attendant Department: Valet Parking Operations Reports directly to: Guest Service Coordinator Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $8.00 per hour PLUS daily Cash Tips (Rates can vary by market / Tips based on service performance and customer interactions) Position Summary The Valet Attendant is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the Valet helps create a positive and welcoming experience while following all safety and company procedures. Primary Objective To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, helping with vehicle drop-off and pick-up, managing traffic flow, and answering questions in a professional manner. Duties and Responsibilities: Vehicle Inspections: Check for damage and record vehicle details on claim tickets. Safety: Safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines. Compliance: Clock in/out for shifts and breaks on time, and report tips accurately. Housekeeping: Keep the valet area clean, organized, and presentable at all times. Customer Service & Teamwork: Handle guest concerns politely, solve problems quickly, and support a positive team environment. Attendance & Professionalism: Arrive on time, in full uniform, and ready to work. Follow all company rules and policies. Additional Duties: Help with other tasks as needed to support the team and daily operations. Qualifications Knowledge, Skills, and Abilities Competency Requirements To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Education & Experience High school diploma or GED required. Previous customer service experience preferred. A helpful attitude and strong customer service mindset are essential. Licenses & Background Requirements Valid driver's license and reliable transportation are required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years). Must successfully pass and maintain a clean background check. No special certifications required. Core Competencies Hospitality, Customer Service & Communication Deliver exceptional guest service through clear, professional communication and active listening. Create welcoming, personalized interactions that reflect company standards and enhance the guest experience. Organizational Support & Adaptability Adhere to company policies and procedures. Effectively adapt to changing environments and manage multiple responsibilities. Remain flexible and professional in the face of unexpected challenges. Dependability & Safety Follow instructions, maintain schedules, and complete tasks on time. Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace. Physical Demands & Work Environment Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods. Work may take place in various weather conditions (heat, cold, rain, etc.). Maintain professional appearance, including uniform and grooming standards. Must be available to work evenings, weekends, and holidays as needed. Work is performed in both indoor and outdoor settings, including parking garages and active traffic areas. Role involves regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); and operation of moving vehicles. Technology & Communication Tools Employees may be required to use personal cell phones for work-related communication and access to work systems or applications. Reimbursement for work-related phone use will be provided in accordance with company policy. About Parking Management Company (PMC) Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience-delivering seamless, high-touch service to partners and guests alike. Learn more: JoinPMC.com | ParkingMgt.com How to Apply If this sounds like the right opportunity for you, we'd love to connect! Apply today using our mobile-friendly application. Ready to swap the ordinary for the extraordinary? Click “Apply Now” and join the PMC family! Pay Transparency Statement: PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation. Additional Compensation and Benefits: Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $8 hourly 19d ago
  • Valet Supervisor - Fort Worth, TX

    Parking Management Company 4.2company rating

    Parking Management Company job in Fort Worth, TX

    Job Title: Valet Supervisor Department: Valet Parking Operations Reports directly to: Account Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: $7.00 - $10.00 per hour PLUS daily Cash Tips (Valet average is based off base pay rate and potential tips) (Rates can vary by market / Tips based on service performance and customer interactions) Position Summary: The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. Primary Objective: To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC's service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties and Responsibilities: Operational Support: Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution: Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs. Team Appearance and Compliance: Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Communication and Leadership: Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment. Equipment and Supplies: Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations. Tip and Payroll Oversight: Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions. Safety and Risk Management: Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Team Support: Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Schedule: Work 40+ hours on-site at assigned accounts. Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Qualifications Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety. Managing People: Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success. Work Environment: The work environment involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities. Physical Demands: Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities-close, distance, peripheral, depth perception, and focus adjustments-may be required to ensure on-site awareness and safety. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests. For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com. How to Apply: If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: • Health Benefits - Medical, vision and dental insurance - Upon eligibility • 401K - Upon eligibility • Supplemental Insurance - Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Continuous nationwide growth opportunities. • Paid time off • Paid training • Tuition assistance through Bellevue University - Up to $5,250 per year • Nationwide discounts through Perks at Work • Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
    $7-10 hourly 19d ago

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