Patient Access Representative
Patient care coordinator job in White Plains, NY
Schedule: Full-time
Pay Rate: $25/hr
Openings: 3-5
Background Requirements: Must pass BRC + drug screen
Systems: Epic preferred
We are looking for 3-5 Patient Access Representatives to support front-end hospital operations in White Plains and the Bronx. These individuals will assist patients with registration, scheduling, insurance verification, and general customer service within a hospital setting. The ideal candidate has strong communication skills, experience working in a healthcare environment, and familiarity with Epic.
Responsibilities:
Greet, register, and assist patients during check-in and check-out.
Verify insurance eligibility, demographics, and benefits.
Enter and update patient information accurately in Epic.
Assist with scheduling appointments, referrals, and procedure orders.
Provide exceptional customer service to patients, families, and clinicians.
Answer phones, respond to inquiries, and ensure timely patient flow.
Follow hospital policies, HIPAA regulations, and departmental workflows.
Qualifications:
1-2 years of Patient Access, front desk, medical office, or hospital experience.
Experience with Epic strongly preferred.
Strong customer service background required.
Ability to multitask and remain professional during high-volume periods.
Excellent communication and data-entry accuracy.
Must be willing to work onsite in White Plains
Must pass a background check and drug screen.
Associate Patient Care Coordinator
Patient care coordinator job in Lake Success, NY
Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.
Optum Infection Disease has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: Monday through Friday a 37.5-hour work week from 9:00 am to 5:30 pm. The schedule will be determined by the supervisor upon hire.
Location: 1 Dakota Drive, Suite 218, Lake Success, NY 11042
Primary Responsibilities:
Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient's demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
Sends patient records to primary care physician
Assists with other tasks as assigned
Ability to cover offices as needed for coverage
Performs all other related duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of proficiency in Microsoft Office (Outlook, Word, etc.)
Ability to cover other offices as needed for coverage
Preferred Qualifications:
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Epic experience
Knowledge of insurance carriers and managed care plans
Knowledge of medical terminology
Soft Skills:
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
Practice Coordinator
Patient care coordinator job in New York, NY
ABOUT THE ROLE
The Practice Coordinator performs a wide range of administrative tasks to support assigned attorneys and other timekeepers and plays an integral role in daily practice support, combining premier assistance with administrative, organizational, project-based, and practice-related responsibilities to provide comprehensive support. The Coordinator leverages detailed knowledge of legal procedures, firm operations, and client needs to ensure seamless and efficient management of attorney schedules, client matters, billing, and practice-related projects. This individual provides a high level of client service and support while producing a high volume of consistently excellent work product.
Administrative Coordination
Maintains detailed calendars displaying appointments, deadlines, travel schedules, and conference calls. Proactively tracks important dates to ensure timely completion of key tasks.
Provides professional relationship management with external and internal clients. Serves as a direct point of contact for telephone calls, emails, and in-person inquiries. Exercises sound judgment when screening communications, facilitating effective follow-up and high-quality client service.
Creates and maintains client/matter lists and communication lists. Maintains contacts in Outlook and Salesforce.
Manages both paper and electronic files in compliance with the firm's records management policies, ensuring confidentiality and accuracy. Creates and maintains working files and binders as requested. Utilizes firm-provided software to accurately store email messages and maintain and retrieve files.
In conjunction with Paralegals, may prepare or coordinate the preparation of Responses to Auditor Requests. Assists with preparation of Opinion Letters.
Utilizes firm-designated workflow software to open and close matters. Processes and tracks conflict reports. Prepares engagement letters. Initiates client file transfer requests and assists with client disengagements. May facilitate the secure transfer of case/client data in accordance with firm's data security policy.
General Practice Support
Creates, edits, proofreads, and finalizes complex and practice specific legal and administrative documents, forms, and correspondence, ensuring accuracy and completeness.
Engages in active coordination of practice-related projects such as practice group meetings and initiatives, client or industry research, and event planning. Interprets objectives, designs project timelines, and ensures that deliverables align with the firm's expectations.
Supports attorneys' efforts to maintain client relationships. Coordinates pitch materials, tracks leads, updates contact databases, and arranges key client meetings. Assists with social media or targeted outreach.
Partners with other administrative departments (Billing, Marketing, IT, Office Services) to assemble critical information, coordinate billing tasks, and maintain client satisfaction.
Billing and Financial Administration
Upon attorney request, diligently manages attorney time, including inputting timenotes provided by attorney, editing and proofreading, and ensuring compliance with matter codes and billing guidelines. Proactively reminds attorneys of time entry deadlines and collaborates with them to ensure timely submission. Collaborates with attorneys to finalize and submit time daily.
Collaborates with Client Account Manager, Pricing Team, and attorneys to respond to client requests for budgets, projections, costs incurred, and related reports.
Collaborates with Client Account Specialist or Client Account Manager and assigned timekeepers to manage billing process, including editing prebills, generating reports, and performing final proofing and sending out final invoices. May assist with collection efforts. Coordinates client, matter, and timekeeper inquiries.
Prepares expense reimbursements, reconciles travel expenditures, arranges for payment of invoices, and prepares check requests as needed.
Travel and Meeting Logistics
Books travel (domestic and international) through designated travel providers, considering attorney preferences, cost guidelines, and itinerary efficiencies.
Organizes in-person or virtual conferences, meetings, meals, seminars, and client events, including making reservations, sending invitations and tracking attendees, booking conference rooms, catering arrangements, confirming audio/video logistics, and final follow-up.
Thoroughly organizes itineraries, prepares comprehensive travel documents, and disseminates meeting agendas or background information in advance. Prepares and disseminates both hard-copy and electronic materials.
Team and Leadership Support
Works proactively and efficiently to free attorneys from administrative burdens, allowing them to focus on core legal tasks. Anticipates attorneys' needs by outlining upcoming deadlines, preparing relevant background materials, and prioritizing tasks.
Communicates professionally and courteously with clients, external counsel, and vendors, upholding a polished firm image.
Provides backup support to other attorneys and timekeepers as needed. Volunteers for overflow work assignments when time permits and actively seeks to maximize productivity and promote teamwork. May participate in departmental projects designed to streamline workflow and/or resolve issues. Proactively supports the firm's strategic initiatives and operational improvements.
Acts and assists as a proactive mentor for junior department members and new employees. Assists with training on specific firm processes, software, and procedures as requested.
ABOUT YOU
Bachelor's or Associate's degree in business, finance, or a related field and relevant certifications is highly preferred.
Minimum 3+ years' experience supporting attorneys, including partners, in a law firm or professional services environment. Experience managing complex administrative tasks, legal documents, and sophisticated scheduling required and an in depth understanding of law firm practice areas.
Experience coordinating cross-functional or interdepartmental projects and ensuring that deadlines are met.
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), Adobe Acrobat Pro, DocuSign, electronic filing platforms, document management systems, CRM platforms, expense reimbursement, time, attendance and billing tracking software (e.g., Aderant or 3E) is essential.
A strong ability to learn and adapt to new software applications and technological tools. Comfort with ongoing changes in technology and willingness to embrace new systems and processes as they are introduced.
Excellent communication skills and the ability to build effective internal and external client relationships. Excellent grammar, attention to detail, and ability to manage multiple deadlines in a fast-paced practice group. Must exhibit discretion, diplomacy, and professionalism in verbal and written communications. Ability to interact effectively with all levels of management and staff and a variety of external entities, including clients and prospective clients of the firm.
Ability to work under pressure and complete job assignments in an accurate and timely manner. Strong organizational skills and the ability to apply strong attention to detail to all levels of work. Ability to multitask, prioritize work, and meet deadlines.
Uses sound decision making and judgment. Skilled in prioritizing high-volume workloads, solving problems proactively, and maintaining confidentiality.
Demonstrated ability to maintain positive internal and external client relationships and anticipate needs.
Eagerness to refine processes and adopt best practices for tasks like billing, filings, or scheduling. Exhibits a proactive approach to learning, including seeking out training opportunities and resources to enhance technological skills.
Patient Registration Representative
Patient care coordinator job in New York, NY
Please find below the :
Job Title : Patient Registrar
Duration : 6+ months (Possibility for extension)
Pay Rate : $23/Hr.
Schedule Notes: 9:00 am - 5:00 pm
Job Description:
M-F 9a-5p. 24 wk assignment covering FTE LOA. HS diploma/GED (R). Some college (P). Proficiency in EHR (strongly P). 3 yrs clerical exp (R) [3-5 yrs preferred of cardiology exp in medical or secretarial setting]. Data entry skills of 4500 keystrokes (R).Knowledge of health insurance benefits/requirements, Coding: ICD 9, CPT-4 (P). Customer service, telephone, keyboard, computer, effective communication skills (R). Customer service exp (P).
Benefits:
Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Credentialing Specialist
Patient care coordinator job in New York, NY
Responsible for all aspects of provider credentialing and re-credentialing. Healthcare Field Experience- Required
License Renewals: Ensures that physician licenses are renewed prior to expiration.
Primary Source Verification: Completes primary source verification for new and existing providers to ensure due diligence.
Records Management: Maintains assigned physician files, updating each item/action as processed.
Utilizes database status/alert and other report functions, software tools and links to scanned documentation.
Ensures that information is current and accurate.
Credentialing Standards: maintains consistency in database entry to ensure accurate and consistent processes.
Back-up Coverage: provide credentialing back-up for other members of the credentialing group
Front Office Receptionist
Patient care coordinator job in New York, NY
Front Office Receptionist. Multi tasker. Professional appearance. Courteous. Well spoken. Bilingual in English and Spanish. Hospitality experience is a plus. Full time and part time positions available.
Murex Front-Office EQD
Patient care coordinator job in New York, NY
Job Title: Murex Front-Office EQD
Job Type: Long-term contract
Project description
Looking for an experienced professional to support the Equity Derivatives Trading desk.
The candidate should have experience in capital markets (preferred in Equity Derivatives).
Responsibilities
Resolve daily FO issues on the functional, valuation, and pricing
Resolve daily issues stemming from the FO Equity Derivatives desk (must)
Work closely and address issues from the EQD Desk Traders (L3)
Amend FO pre-trade rules, eTradePad, simulations
Resolve requests or issues with P&L, Market Data, and booking issues
Analyze, formulate, propose, develop, and/or contribute to overall solutions as per PROD Support deliverables
Liaise with technical team(s) - when needed - to resolve FO-related issues and necessary enhancements
Manage day-to-day assigned project tasks to complete various FO deliverables
Yield Curve issue resolution and validation; curve assignments; new curve creation
Continuous follow-up of new Market regulations/practices globally
Perform various levels of testing for assigned deliverables, as well as participate in formal release cycles (SIT/UAT)
When required, develop FO Business requirements per given stream and according to Project needs as they come along
Skills must have
Strong product knowledge in EQD
Very Strong understanding of the P&L concept overall and its components
Very Strong understanding and hands-on experience in Livebook, Market Data, Curve structure, Simulations, and Trade Life Cycle
Strong experience in supporting FO users and resolving their daily issues
5+ years' experience with Murex FO functionalities
4+ years' experience in a financial markets role
SQL proficiency
Must have a strong personality, logical, and analytical skills
Be detail-oriented, a quick learner, and a self-starter
Possess good verbal and written communication skills
Must have strong organizational skills
Nice to have
Good understanding of Market Risk Management (including VaR, stress-tests, back-testing)
Strong product knowledge in COM
Strong analytical, pricing, and conceptual skills
Strong problem-solving skills and attention to detail
Strong presentation skills
Strong relationship-building skills both internally and externally
Senior Medical Biller
Patient care coordinator job in New York, NY
About Us
M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. Our rapidly growing organization provides employees with generous opportunities for professional growth and advancement. We're looking for talented, dedicated employees who are eager to grow and contribute to our success. If you meet the qualifications below, we encourage you to apply.
Job Description
We are seeking an experienced and detail-oriented Senior Medical Biller to join our dynamic billing department. The ideal candidate will possess deep knowledge of the full claims lifecycle, surgical billing, and current coding guidelines, including CMS CPT, ICD-10, NDC, and LCD regulations. Strong communication skills and the ability to work cross functionally are essential for success in this role.
Primary Responsibilities
· Serve as a liaison with clients and front office staff to gather missing information and minimize billing delays.
· Ensure clients provide accurate and complete data for timely and compliant claims
· submission.
· Collaborate with the coding team to resolve claims on hold due to incomplete or
· missing information.
· Accurately review and process patient encounters in compliance with coding and
· billing regulations.
· Demonstrate understanding of various surgical specialties and their specific billing
· requirements.
· Identify gaps or deficiencies in clinical documentation, work with physicians to
· clarify and improve records.
· Maintain up-to-date knowledge of CMS guidelines, as well as NDC and LCD payer specific regulations.
· Participate in internal billing audits and implement process improvements based on
· audit findings.
· Work proficiently within Electronic Medical Records (EMR) systems.
· Perform additional billing-related tasks and responsibilities as assigned.
Qualifications
· Proficient in CPT and ICD-10 coding.
· In-depth knowledge of CMS, LCD, and NDC billing requirements.
· Familiar with both CMS-1500 and UB-04 billing formats.
· Proven ability to independently identify and resolve billing and coding issues.
· Strong attention to detail with excellent analytical and organizational skills.
· Experience with commercial insurance payers.
· Prior experience with surgical billing required.
· Familiarity with Epic EMR system is preferred.
· 3-5 years experience in a billing position or related position
Benefits
M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Salary
This position offers a salary range of $70,000 to $95,000 annually, commensurate with experience.
Front Desk Coordinator
Patient care coordinator job in New York, NY
About Us
RE Brands is a fast-growing fashion company that owns and operates Real Essentials, one of the top-selling apparel brands on Amazon. We're a dynamic, innovative team redefining value-driven fashion through design, speed-to-market, and technology. With licenses like Juicy Couture Sport, Nautica, and Hunter, and a rapidly expanding retail and wholesale presence, we're scaling across e-commerce and brick-and-mortar channels.
Job Description
We're looking for a personable, detail-oriented Front Desk Coordinator to be the face of our NYC office. This is an entry-level position ideal for someone with strong interpersonal skills, a proactive mindset, and an interest in supporting day-to-day office operations.
Responsibilities
Manage and maintain front desk operations
Greet all visitors with warmth and professionalism
Schedule guests and vendor visits with the building
Coordinate office needs such as ordering supplies, stocking the kitchen, and maintaining cleanliness
Manage sample ordering, returns, and organization
Liaise with building management on administrative and operational requests
Assist with office-wide communication and internal team support as needed
Requirements
Some prior administrative, office, or customer service experience preferred
Excellent communication and organizational skills
Ability to multitask and stay proactive in a fast-paced environment
Friendly, professional demeanor and team-first attitude
Home Care Patient Care Coordinator (Bilingual Spanish) $2,000 Sign-on Bonus
Patient care coordinator job in New York, NY
At HouseCalls Home Care, we're more than a Licensed Home Care Services Agency (LHCSA) - we're a mission-driven team dedicated to providing compassionate, high-quality care that helps elderly and disabled individuals live with dignity and comfort at home.
We're seeking a Bilingual (Spanish-speaking) Patient Care Coordinator to join our Brooklyn office. In this vital role, you'll serve as the bridge between patients, families, and providers, ensuring personalized care that truly makes a difference.
Why You'll Love Working Here
Competitive pay: $23-$26/hour (based on experience)
$2,000 Sign-On Bonus
Health, dental, vision, and life insurance
401(k) with employer match
Paid Time Off & holidays
Short- and long-term disability coverage
Reserved parking
Smaller caseloads for better work-life balance
Supportive leadership and growth opportunities
Make a meaningful impact every day as part of a culturally responsive, mission-driven team
What You'll Do as a Patient Care Coordinator
Serve as the main point of contact for patients and families
Coordinate and tailor home care plans to meet patient needs
Oversee scheduling, follow-ups, and in-home assessments
Educate patients and caregivers on care routines
Track progress and maintain accurate documentation
Collaborate with providers, aides, and specialists
Ensure compliance with agency and health regulations
Provide empathetic, responsive support at every step
What We're Looking For in a Patient Care Coordinator
1+ year of experience in care coordination, case management, or clinical support (home care preferred)
Fluent in Spanish (required)
Strong communication and organizational skills
Proficient in Microsoft Office and EHR systems
Ability to multitask in a fast-paced environment
Empathetic, professional, and dedicated to patient-centered care
Apply Today
Ready to grow your career as a Patient Care Coordinator? Apply directly through this posting and take the next step in joining a mission-driven team.
At HouseCalls Home Care, we value your skills, support your growth, and empower every Patient Care Coordinator to make a lasting difference every single day.
Patient Care Coordinator - Bilingual (English/Spanish)
Patient care coordinator job in New York, NY
Job Description
Patient Care Coordinator $25/Hour +/- DOE | Full-Time | High-Performance Front Office Role National Dental - An Established Dental Practice - The Bronx
Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care
in person
-and ensures the business side of the practice runs smoothly and successfully.
If you're a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.
Why You'll Love This Role
$25 per hour +/-, based on experience
Full-time schedule: 5 days/week, no weekends
Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays
401(k) with up to 4% match
Employee Assistance Program for you and your family
Voluntary benefits: pet insurance, identity theft protection, and more
Safe, PPE-protected, CDC-compliant environment
Continuing education opportunities
What You'll Do
Deliver top-tier patient service at every touchpoint, from check-in to checkout
At check-in:
Welcome patients warmly and create a positive start to their visit
Reappoint for their next recare before they leave
Collect over-the-counter balances with confidence
Verify and update personal and insurance details
At checkout:
Present treatment plans and associated fees clearly
Convert treatment recommendations into scheduled appointments
Provide after-visit documents (receipts, school notes, reminders)
Manage and work the recall/reappointment list to keep the schedule full
Monitor and minimize cancellations through proactive communication
Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
Answer phones promptly and professionally, turning inquiries into booked appointments
Support compliance and maintain organized, accurate patient records
Requirements
What We're Looking For
Minimum of 3 years dental front office experience (collections and scheduling experience required)
Strong skills with scheduling software and Microsoft Office
Experience with dental software systems preferred
Associates degree in business or office administration a plus
Solid communication skills and a professional, friendly demeanor
Highly organized, detail-oriented, and committed to both patient satisfaction and office performance
Benefits
Full-time opportunity, five days a week.
Patient Care Coordinator
Patient care coordinator job in Bridgeport, CT
Job Description
Professional Type: Administrative Specialty: Patient Services Coordinator I Contract Type: Long-Term (13 weeks) Shift: Day | Monday-Friday | 8:00 AM-5:00 PM | 40 hours/week Rate: $19.00-$23.00/hr
Notes
Local candidates only - must live within 45 minutes of the clinic.
Temp-to-hire opportunity.
Position will split time between Bridgeport and Stamford offices.
Schedule:
Stamford: Monday & Friday
Bridgeport: Tuesday, Wednesday & Thursday
Locations:
Bridgeport: 2660 Main St, Suite 117, Bridgeport, CT 06606
Stamford: 623 Newfield Ave, Stamford, CT 06905
Position Title
Patient Services Coordinator - Urology (Bridgeport/Stamford)
Role Responsibilities
Answer and triage patient calls
Schedule appointments
Process insurance verifications
Scan medical records
Check patients in and out
Requirements
Minimum 1 year of customer service experience in a fast-paced medical office
Patient Care Coordinator
Patient care coordinator job in New York, NY
Job DescriptionBenefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Brooklyn Audiology Associates is looking for professional and motivated Customer Service Representatives. The ideal candidates will demonstrate a passion for solving customer issues, have a previous background in customer service and enjoy working in a fast-paced environment. Additionally, successful individuals will have a good work ethic, possess excellent communication skills and be able to work under tight deadlines.
As the first point of contact with patients, responsibilities include nurturing patients' trust,loyalty, and engaging with them to ensure the delivery of exceptional care, in addition to making and taking phone calls, managing, tracking, and auditing schedules. Exceptional telephone skills REQUIRED. Russian speaking is a PLUS. This person should be someone that
provides 5 -Star Customer Service
*!!
Responsibilities:
Receives and responds to customer inquiries.
Answer telephones in a professional manner.
Acts as the first point of contact for customer inquiries.
Respond to questions regarding hearing loss (following training).
Communicate with customers using e-mail, chat, and other forms of communication.
Serve as a point of contact for customers to troubleshoot any issues they are having.
Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
Must be willing to travel to all 3 offices. (Bay Ridge, Sheepshead Bay, Brooklyn Heights)
Requirements
College degree (preferred).
Experience in medical practice or healthcare front office (preferred).
Experience with Microsoft Office, Word, Excel
Exceptional time management, interpersonal, and verbal and written communication skills.
Proactive, organized approach to multitasking.
Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations.
English and Russian speakers preferred.
Benefits
Health Insurance (allowance towards)
Vision/dental plan
Retirement plan
PTO (Paid Time Off-sick, holiday vacation)
Job Types: Part-time, Full-time
Salary: $19.00 - $22.00 per hour
Care First Coordinator
Patient care coordinator job in New York, NY
Full-time Description
Care First Coordinator (Pharmacy Technician Customer Service Representative)
The Role:
We are looking for a Care First Coordinator to join our team! You will be part of a team focused on providing quality customer service primarily via phone and text to help simplify our patient's prescription journey.
What You'll (Primarily) Do:
Professionally handle all inbound member and provider phone calls.
Provide benefit information, Referral authorization, and general questions to callers.
Assesses all in-bound calls to accurately & efficiently address caller's needs.
Problem solution of Member's and Provider's requests with other applicable departments such as pharmacy to ensure all requested information is addressed in timely manner
Follow up out-bound calls to assist in resolution
Connects and coordinates information to non-English callers with a 3rd party translation service.
Coordinate and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.
Navigate across multiple computer systems to respond to questions from external and/or internal partners.
Work as a team player.
Must be organized and work efficiently under pressure
Must be patient-focused and compassionate
Additional requirements as assigned.
Other responsibilities as deemed necessary
Requirements
What We're Looking For:
Must have Associate or high degree of education
Call center experience preferred, Able to handle high call volume
Basic understanding of Medicare Advantage Health Plan, Medical terminology, and Medicare preferred.
Pharmacy Tech Experience
Excellent communication skills, both written and Verbal
Must always maintain professionalism
Bi-Lingual preferred (Spanish or Chinese preferred)
Detail oriented with ability to multi-task
Someone who is flexible and thrives in changing environments
Available to work flexible hours. Some evenings and weekends may be required. * Able to work Sat. 10am - 5pm and Mon.-Fri. from 9am - 7pm
ahma Rx's Story:
Ahma Rx is an Independently owned, community-based, specialty pharmacy on a mission to simplify the prescription journey through elevated patient care. Ahma is literally rooted in love and care, meaning we fully embrace the point of view of putting patient care first.
We ask ourselves: Can a pharmacy improve the lives of its patients? Can we make it easier to get the right medications and clear the path filled with endless paperwork? Can we change the idea of this “process” to a journey, from just mechanically taking medicine to finding growth in better health?
We're about walking with our patients and being their voice; opening the communication cycle between the doctor, the patient and the insurer. We believe the future of pharmacy is not solely based on technological advancements but also in the way we connect with patients. It's an evolution of a pharmacy who puts people first.
Salary Description $17 - $20
Patient Care Coordinator - City Line
Patient care coordinator job in New York, NY
PRIMARY PURPOSE Represent the company as the center's first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.
ESSENTIAL JOB DUTIES
Primarily accountable for specific functions and results. Ranked by descending order of importance.
Not exhaustive and subject to change as necessary
RANKESSENTIAL FUNCTION DESCRIPTIONClinical Responsibilities
Approximately 80%
Greet patients upon entering the center.
Register patients for visits carefully and efficiently.
Verify patient insurance and collect patient payments accurately.
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Administrative Responsibilities
Approximately 15%
Organize office supplies at the front desk according to company best practice, restocking as needed.
Ensure the cleanliness and appearance of the waiting area for patients.
Complete daily procedure checklists.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Engage in local marketing and marketing events, as needed.
Respond to and execute on email communications timely.
Additional Responsibilities/
Cross-Training
Approximately
5%
Assist with intake duties when back-office staff are not available, including but not limited to:
Collecting vitals, physical stats, and medical history.
Performing point-of-care testing.
Retrieving lab and ancillary test results for review by provider.
Documenting any clinical services performed in the EMR.
Ensuring patients are roomed, examined, and discharged timely.
Assist with scribe duties, including but not limited to:
Assist providers with real-time documentation of patient encounters in the EMR.
Prepare and update patient charts before and after visits.
Document clinical notes including history, exams, and treatment plans as directed.
Enter orders (labs, meds, referrals) per provider instruction and policy.
Maintain patient confidentiality and comply with HIPAA and documentation standards.
Additional responsibilities as assigned.
LICENSES & CERTIFICATES
N/A - No licenses or certifications required.
EDUCATION, COMPETENCIES & EXPERIENCE
High school diploma or equivalent (minimum required).
Minimum of one (1) years' experience working in a customer service setting, preferably in healthcare.
Strong customer service skills with a friendly and positive/enthusiastic presentation.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills - team player who takes initiative and maintains a professional demeanor across all interactions.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.
PHYSICAL DEMANDS
Occasional (0-40%) / Frequent (41-71%) / Constant (72-100%)
OccasionalFrequentConstantComputer work which may require repetitive motions and remaining in a stationary position for extended periods of time☐☐☒Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs☒☐☐Traverse across different areas of the office/clinic and/or to different office/clinic locations☒☐☐Observation of details at close range (within a few feet of the observer)☐☒☐
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.
EMPLOYEE ACKNOWLEDGEMENT
I have reviewed this and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the . If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.
I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.
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Care Coordinator
Patient care coordinator job in New York, NY
Schedule: Full-time | 4 days/week + 2 Saturdays/month At Tend, our Care Coordinators are at the heart of everything we do. You're the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit - from check-in to treatment to payment and follow-up.
This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You'll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you're presenting a treatment plan or answering a coverage question, you're there to make it all feel clear, approachable, and easy.
If you're passionate about service, love building trust, and thrive in fast-paced environments where every detail matters - this role is for you.
What You'll Do:
* Be the warm and welcoming face of the studio from the moment a patient arrives
* Own the full check-in and check-out process with professionalism and kindness
* Partner with the Studio Manager to support daily operations - from opening/closing duties to schedule coordination
* Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
* Guide financial conversations - from insurance breakdowns to patient responsibility and payment solutions
* Use sound judgment and Tend tools to resolve patient concerns in real time
* Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
* Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
* Keep patient information organized and updated, helping the team stay one step ahead
* Coordinate referrals and follow-ups with other Tend studios or specialists
* Maintain a tidy, safe, and compliant studio environment
* Support studio goals by preparing for upcoming schedules and case completions
* Respond to inquiries with accuracy and warmth - no matter how big or small the question
* Contribute to a team culture that's positive, respectful, and always patient-first
What You Have:
* 1-2 years of experience in healthcare (dental experience strongly preferred)
* Comfortable discussing procedures, timelines, and insurance coverage with patients
* Confident in presenting treatment plans and securing case acceptance
* Experience with Dentrix or similar dental software is a plus
* Knowledge of insurance claims, benefits coordination, and billing practices
* Highly organized, detail-oriented, and polished in presentation
* A calm, clear communicator - both written and verbal
* Team-oriented, adaptable, and thrives in a fast-paced environment
* Self-starter with a strong sense of ownership and follow-through
* Passion for delivering thoughtful, human-centered service
What We Offer:
* Compensation: Competitive pay and opportunity to grow
* Health Benefits: Medical, dental, vision, and telemedicine options - with Tend covering a significant portion of premiums
* Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
* Financial Benefits: 401(k) with company match, HSA/FSA options
* Paid Time Off: Generous PTO that grows with your tenure + paid holidays
* Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
* Resources: Access to our Employee Assistance Program and additional discounts
Join us in creating a modern dental experience where people look forward to going to the dentist - and where you'll feel proud of the work you do every day.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in New York, NY
Job Description
About the Role:
The Patient Care Coordinator plays a crucial role in ensuring that patients receive comprehensive and coordinated care throughout their healthcare journey. This position involves managing patient appointments, facilitating communication between patients and healthcare providers, and ensuring that all necessary medical documentation is completed accurately. The coordinator will also assist patients with understanding their medical insurance benefits and billing processes, ensuring a smooth experience. Ultimately, the goal of this role is to enhance patient satisfaction and improve health outcomes through effective coordination of care.
Minimum Qualifications:
High School Diploma
Experience in a healthcare setting, preferably in patient care coordination or a similar role.
Knowledge of medical insurance processes and patient billing.
Experience with Microsoft Office (Outlook, Excel, Teams)
Preferred Qualifications:
Familiarity with No Fault and Workers Compensation Insurance
Experience using Criterions EHR
Prior Orthopedics Experience
Responsibilities:
Manage and schedule patient appointments, ensuring optimal use of provider time and resources.
Act as a liaison between patients and healthcare providers, addressing any questions or concerns regarding treatment plans.
Prepare patient packets for the Doctors prior to the Date of Service, Check Patients-In, Check Patients Out
Maintain accurate patient records and update the EHR as necessary
Compensation for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience.
We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.
Patient Care Coordinator
Patient care coordinator job in Garden City, NY
Job DescriptionBenefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our physical therapy office located in Garden City, N.Y. You will be the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient environment. Your responsibilities will include scheduling appointments, verifying insurance, handling patient inquiries, and supporting the clinical team with administrative tasks.
Duties:
Greet patients warmly and check them in for appointments.
Answer phone calls, respond to inquiries, and direct calls appropriately.
Schedule, confirm, and reschedule patient appointments.
Verify patient insurance information and process necessary paperwork.
Collect co-pays, process payments, and maintain accurate billing records.
Maintain patient records with confidentiality and accuracy.
Assist with prior authorizations and insurance claims as needed.
Ensure the waiting area and front desk are clean, organized, and stocked with necessary materials.
Support the clinical team with administrative tasks as needed.
Requirements:
High school diploma or equivalent required; additional education in medical administration is a plus.
Previous experience in a medical office or physical therapy clinic preferred.
Strong customer service and interpersonal skills.
Proficiency in using electronic medical records (EMR) systems and Microsoft Office.
Ability to multitask and work efficiently in a fast-paced environment.
Knowledge of insurance verification and billing procedures is a plus.
Excellent communication skills, both verbal and written.
Compensation:
Starting salary is $17 per hour, based on experience and qualifications.
Benefits (if applicable):
401(k) retirement plan
Competitive pay based on experience
Dental insurance
Health insurance
Paid time off and holidays
Vision insurance
Patient Care Coordinator
Patient care coordinator job in New York, NY
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at ****************************
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit ********************
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
Compensation Range: $21/hr - $23/hr commensurate with experience
Overview:
The Patient Care Coordinator is responsible for screening patients, including insurance verification, to provide medical case management services for all Primary Care patients.
Responsibilities:
Patient Intake and Screening:
Coordinate and complete intake screenings of patients.
Identify program eligibility for ADHC, OASAS, Health Homes, RAD, OMH, PrEP, and other services.
Collaborate with the Intake Specialist to ensure PRAPARE screenings for new and annual patient visits.
Generate leads in eicare for new patients.
Financial Assistance:
Assist uninsured/underinsured patients with completing sliding fee scale applications.
Coordinate the enrollment of patients into insurance plans, including ADAP applications for primary care.
Assessment and Referrals:
Provide assessment (PRAPARE) and referral services in the absence of the Intake Specialist.
Coordinate with the care management team for subspecialty and other clinically related referrals for all Primary Care clients.
Interdisciplinary Coordination:
Participate in interdisciplinary meetings and transcribe meeting minutes for quality improvement projects.
Document hospitalizations and schedule discharge appointments as needed.
Collaborate with OASAS, Health Home, ADHC, Youth and Prevention Services, and RAD clinical and support staff to communicate on client progress and referrals.
Set up regular on-site meetings with case managers to review the status of dually enrolled clients.
Document significant issues discussed regarding client progress.
Team Collaboration:
Participate in Morning Huddle and regular medical staff meetings, including Quality Improvement.
Collaborate with Nurse Manager (RN) to create pre-huddle sheets relating to patient needs for provider follow-up.
Documentation and Outreach:
Document clinical interventions in the PC medical records.
Coordinate with ancillary programs such as OMH/ADHC/OASAS to perform client outreach activities.
Maintain care coordination ownership unless otherwise designated.
Advocacy and Support:
Support and participate in advocacy efforts to end homelessness and AIDS.
Assist medical providers with all paperwork needed by clients (e.g., transportation forms, home health aide forms, etc.).
Process paperwork and ensure proper documentation within the EMR.
Provide case management programs internally, including weekly provider scheduling and reporting on clients who no-show for appointments.
Assist with patient registration professionally and accurately.
Perform professional and efficient scheduling of patient appointments.
Provide excellent customer service, resolving problems and escalating issues as needed.
Provide coverage for Patient Intake Specialist as needed.
Other Duties:
Other duties as assigned by the Health Center Director or Clinic Operations Manager.
Ability to work occasional evenings and weekends with advance notice.
Adhere to the Housing Works Core Values: Membership, All In, Stronger Together, and High Performance.
Adapt to a fast-paced environment with competing priorities, assisting in other roles as needed.
Minimum Requirements
Education: Bachelor's Degree preferred.
Knowledge: Strong knowledge in HIV/AIDS, case management, and entitlements.
Skills: Ability to perform psychosocial assessments, discern medical emergencies, and alert appropriate personnel.
Strong organizational and clinical skills required.
Regulations: Knowledge of HIPAA regulations on requests for medical documents is required.
Language: Proficiency in Spanish preferred.
Technical: Knowledge of EMR systems is preferred.
Availability: Must be willing to work on weekends.
Easy ApplyShared Services Scheduling Specialist
Patient care coordinator job in New York, NY
JOB PURPOSE:
Shared Services Scheduling Specialist assists with scheduling in-house and external physician/specialist medical appointments for participants, coordinates necessary transportation, handles customer service issues, makes all arrangements for Aide Services/escorts and assists with other functions as needed.
JOB RESPONSIBILITIES:
Schedule participants with their specialty appointments and medical appointments with their CBPCPs.
Make visit verification calls to confirm appointments and reschedule any cancellations.
Check the Centerlight provider lookup, Liberty Dental website and the NVA list to schedule appointments with in-network providers, escalating any issues to management, and appropriate department.
Schedule SDR, post-fall, and HR/HI cases within 7 days of triggering.
Ensure that participants' charts reflect the most accurate information, such as cancelling appointments and updating service plans when necessary.
Ensure all authorizations and referrals are accurately faxed to the appropriate providers and facilities.
Communicate effectively with all participants to relay appointment information, and provide updates as needed.
Responsible for documenting all interactions and updates in a participants chart accurately and in a timely manner.
Processes requests for the release of health information.
Schedules provider follow-up appointments.
Documents all calls in internal systems.
Report any participant grievances reported by other DHC staff directly to the Grievances and Appeals department, as well as other disciplines involved.
Schedule CBPCP appointments.
Schedules all specialty consultations, including but not limited to psychiatry, podiatry, lab/home draws, and acupuncture.
Informs Participants via phone regarding all future appointments.
Identifies and partners with other departments to resolve complex participant inquiries.
Completes documentation regarding appointments in the organization's computer systems.
Responsible for the participant's profile updates in all systems.
Performs consistently with the organization's mission and philosophy.
Performs job responsibilities according to the organization's policies. Seeks clarification when needed.
Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
Maintains proper documentation (updated, timely, legible) related to patient care.
Maintains HIPAA standards and confidentiality of PHI.
Serves as a role model for peers and colleagues.
Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
Treats other employees respectfully and facilitates an environment of teamwork.
Communicate with participants in a caring, helpful, considerate, and culturally sensitive manner.
Demonstrates a thorough understanding of participants' needs and wants and attempts to anticipate and meet participants' needs.
Utilizes service recovery techniques to resolve issues quickly and to the customer's satisfaction.
Ability to manage multiple tasks and priorities in a fast- paced environment and adapt to changing priorities throughout the day.
Weekly Hours: 40
Days: Monday to Friday
Hours: We have different schedules available between 8:00 AM to 8:00 PM.
Location: Full time Remote
QUALIFICATIONS:
EDUCATION: Associate degree preferred, or equivalent relevant call center years of experience preferred.
Additional Requirements:
Able to pass a typing test with at least 45 WPM.
Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean
1 - 2 years experience in customer service, quality, and/or auditing experience.
Employee acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment and meet assigned deadlines.
Excellent organizational skills, accuracy, and attention to detail.
Ability to operate both independently and collaboratively as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Physical Requirements:
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:
Sitting/Stationary positions - Duration of up to 6-8 hours a day for consecutive hours/periods of time.
Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills (ie. typing, use of equipment, etc.)
Sight/Visual Requirements - Must be able to read orders and type/write documentation, etc. with accuracy.
Audio Hearing and Motor Skills (language) Requirements - Must be able to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills.
Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary Range (Min-Max):$40,000.00 - $50,000.00
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