Patient care coordinator jobs in Council Bluffs, IA

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK The Care Team Specialist serves as the behind-the-scenes point person who ensures consistent communication among a client's care team, both within the organization and with external providers, to support optimal care. They help connect clients to additional resources or programs as needed and are responsible for completing the documentation required for the Certified Community Behavioral Health Clinic (CCBHC). Compensation: between $19.74 and $23.54 per hour (wage is based upon total years of relevant experience). Work Schedule: 37.5 hours per week Click to see benefits and company perks MINIMUM QUALIFICATIONS Bachelor's degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred One year experience in health and human services, or related field Essential Duties and Responsibilities Document client contact, Release of Information, consents for treatment, and all required agency documentation. Ensure completion of agency-wide assessments (e.g., PHQ-9, DLA-20, Columbia Suicidality Rating Scale, if applicable). Conduct and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals. Develop individualized care plans, including coordination, crisis intervention, and self-care strategies, in collaboration with the client. Advocate for client needs and ensure consistent engagement in services. Connect clients to appropriate resources such as physical health, behavioral health/substance use treatment, housing, education, employment, and social services. Maintain monthly contact with clients through face-to-face meetings or telehealth. Coordinate with the client's support network, including family, healthcare providers, behavioral health professionals, social service agencies, and legal representatives. Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care. *Create, maintain and share as appropriate a dynamic self-care plan. * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts. * Essential functions of this job are to be performed on company physical work site or designated workspace. *DENOTES ESSENTIAL JOB FUNCTIONS

Job Description This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

We are seeking a Patient Access Representative to join our ED Admissions team. This is a full-time, 40-hour-per-week position with alternating shifts. The regular schedule includes Tuesdays, Wednesdays, and Thursdays from 11:30 a.m. to 8:00 p.m.; alternating Mondays and Fridays from 3:00 p.m. to 11:00 p.m.; and every other weekend (Saturday/Sunday) from 3:00 p.m. to 11:00 p.m. This role also requires working alternating holidays. Responsibilities include, but are not limited to, registering patients, prioritizing individuals who require immediate nursing attention, obtaining all required patient information and signatures, and answering and screening incoming calls and cashier duties. The ideal candidate will be able to manage multiple tasks in a fast-paced environment and interact with patients, visitors, and staff in a knowledgeable, courteous, and efficient manner. At Montgomery County Memorial Hospital, we pride ourselves in small-town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth. MCMH offers competitive pay, IPERS and an attractive benefits package that includes Health, Dental and Vision Insurance, Paid Time Off, Life Insurance, Short Term Disability, Discounts on Healthcare Services, FSA, 457 Deferred Savings Plan, Tuition Assistance, Cafeteria Discount, Wellness Program, Free Access to On-Site Gym, and more! This institution is an equal opportunity provider and employer.

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Willing to have a background check completed Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

Where You'll Work From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours. Job Summary and Responsibilities As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers. Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. Update patients of the status of their referral or authorizations. Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. Sends out accurate and complete communication to physicians or other healthcare providers. Job Requirements High School GED or equivalent and Experience with computer systems, including web based applications, upon hire

Full-time Description Roles & Responsibilities: • Answer all incoming calls with a smile Preform all registration of demographic information for new patients and updates to established patients • Schedule, reschedule and cancel appointments as necessary • Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly • Insurance verification and authorization • Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals • Responsible for optimizing provider's schedule • Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information • Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system • Prepare documentation for upcoming appointments • Request outside records and images for patients upcoming appointments • Maintain patient confidentiality and follow HIPAA guidelines • Maintain and work task list daily • Increase Portal participation • Cross trained to provide back up in other administrative areas, including the front desk if needed • Perform other front office duties as assigned • Schedule and offer support to Telehealth patients • Scan in medical records for new patients that have upcoming appointments • Send new patient paperwork using the Health Asyst software and offer technical support to the patients Requirements Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Prolonged periods of phone communication. Must be able to lift up to 15 pounds at a time. Must be able to manage multiple tasks. Must be detail oriented.

Our most valuable asset is the relationships we share with our employees. It is our purpose to provide a positive experience through the service and support of our team members for a healthy work-life balance. Join our growing team as a Front Office Coordinator. Job Overview The Front Office Coordinator is the first point of contact for employees, customers, vendors, and visitors at our Council Bluffs locations. This role helps maintain a professional and welcoming front office environment while supporting daily office operations. The Front Office Coordinator contributes to smooth office flow across both sites and upholds RMSs values of safety, integrity, teamwork, responsiveness, and fun. Responsibilities: Front Desk & Visitor Experience * Greeting and welcome all visitors, vendors, and customers in a friendly, professional manner. * Manage visitors sign in and direct all guests to the appropriate personnel or meeting space. * Answer, screen, and route incoming calls to the appropriate department or staff member. * Maintain a clean, organized, professional lobby and front desk area. * Provide general assistance and accurate information to callers and walk-in visitors. Office & Administrative Support * Perform clerical duties including filing, scanning, copying, document assembly, and basic data entry. * Prepare and organize documents, packets, and materials as requested by office personnel. * Assist with distributing mail, packages, and deliveries to correct departments. * Maintain organized filing systems (digital and physical), ensuring documents are processed and stored accurately. * Support general office workflow to ensure smooth daily operations. * Ensure office space documents are kept up to date with correct team members name Supply Management & Stocking (Both Council Bluffs Locations) * Monitor supply rooms, breakrooms, conference rooms, and copy areas daily to ensure they are fully stocked. * Order office supplies, breakroom items, paper goods, and other consumables following RMS procedures. * Work with RMS Warehouse Clerks with deliveries supporting distribution of supplies when needed across both Council Bluffs locations. * Track inventory levels and proactively identify restocking needs. * Maintain clean, organized, and clearly labeled storage and supply areas for ease of access. Breakroom & Shared Space Upkeep * Keep all breakrooms clean, organized, and well-stocked (drinks, coffee, utensils, paper products, etc.). * Wipe down counters, appliances, and tables regularly to maintain a professional environment. * Monitor shared appliances and ensure proper upkeep and cleanliness. * Refresh and organize shared spaces throughout the day. Copy/Print & Conference Room Readiness * Ensure all copy/print stations are stocked with paper, toner, and basic supplies. * Keep printers, copiers, and surrounding areas clean and clutter-free; notify appropriate team if service is needed. * Prepare conference rooms daily to ensure they are meeting ready. * Restock meeting materials such as markers, wipes, and water as needed. * Reset rooms at the end of the day to maintain cleanliness and order. Customer Service & Internal Support * Provide professional and courteous support to employees, technicians, vendors, and customers. * Assist with general office questions and provide directions to internal and external visitors. * Serve as a positive representation of RMS in all interactions. Other Duties * Support leadership and office staff with administrative tasks as requested. * Assist with minor facility-related needs such as signage, room setup, or simple organizational projects. * Perform additional responsibilities as assigned by management. Experience & Skills Required: * 13 years of experience in reception, administrative support, or customer service. * Strong verbal and written communication skills with a professional demeanor. * High attention to detail and strong organizational skills. * Ability to multitask and manage time efficiently in a fast-paced environment. * Basic computer proficiency including Microsoft Office (Outlook, Word, Excel). * Demonstrated reliability, punctuality, and strong follow-through. Preferred: * Experience supporting multi-department office environments. * Familiarity with office equipment such as copiers, scanners, and multi-line phone systems. Physical & Mental Requirements: * Must be able to lift 25-30 lbs. Must be able to sit for long periods of time and operate business equipment. * Must be able to read / hear / write / spell / type and speak English clearly. Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively. * Must pass pre-employment drug screen.

This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

Hours: Part-Time, from 4PM to 8PM CORE VALUE COMMITMENT: In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration. JOB SUMMARY: The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems. ESSENTIAL JOB FUNCTIONS: Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions. Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances. Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible. Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed. Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications. Acquire signature for patient release and schedule future appointments in appropriate systems. Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate. Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience. KNOWLEDGE, SKILLS & ABILITIES: Basic knowledge of medical insurance processes and workflows. Knowledge of HIPAA and privacy rules. Skill at communicating in a professional manner, both verbally and in writing. Skill in using a computer and a variety of software, including, Word and Outlook. Skill in attention to detail and accuracy. Ability to communicate effectively, both verbally and in writing. Ability to deliver excellent customer service and patient education. Ability to work independently and in a team environment. Ability to be a good representative of Think. EDUCATION & EXPERIENCE: High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered. WORKING CONDITIONS AND PHYSICAL EFFORT: This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort. Must be able to: Sit/Stand 80% or longer of a workday. Walk 20% of a workday. Requires ability to lift up to 25 pounds without assistance. Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally. Requires repetitive use of hands for: simple grasping, fine manipulation, computer use. Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range. NOTE: The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.

Job Description Hours: Part-Time, from 4PM to 8PM CORE VALUE COMMITMENT: In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another's diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration. JOB SUMMARY: The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think's pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems. ESSENTIAL JOB FUNCTIONS: Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions. Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances. Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible. Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed. Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications. Acquire signature for patient release and schedule future appointments in appropriate systems. Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate. Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience. KNOWLEDGE, SKILLS & ABILITIES: Basic knowledge of medical insurance processes and workflows. Knowledge of HIPAA and privacy rules. Skill at communicating in a professional manner, both verbally and in writing. Skill in using a computer and a variety of software, including, Word and Outlook. Skill in attention to detail and accuracy. Ability to communicate effectively, both verbally and in writing. Ability to deliver excellent customer service and patient education. Ability to work independently and in a team environment. Ability to be a good representative of Think. EDUCATION & EXPERIENCE: High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered. WORKING CONDITIONS AND PHYSICAL EFFORT: This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort. • Must be able to: Sit/Stand 80% or longer of a workday. Walk 20% of a workday. Requires ability to lift up to 25 pounds without assistance. Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally. Requires repetitive use of hands for: simple grasping, fine manipulation, computer use. Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range. NOTE: The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.

Serves as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge and authorization process. Greets, screens and checks in patients, families vendors and visitors in a professional manner while working to exceed customer service expectations. Pre-registers current and prospective patients which includes: performing verification of demographic and insurance eligibility/benefit information, identifying and communicating out of pocket liability, providing cost estimations as well as attempting to collect in advance or at time of service as well as making referrals to Patient Financial Counselor for self-pay or inability to pay.Availabile Shifts: Medical Office Building 2- 14080 Boys Town Hospital Road: Monday-Friday 7:30a-4:30p Lakeside Clinic- 16929 Frances St: Monday-Friday 8:15a-5:15p MAJOR RESPONSIBILITIES & DUTIES: Provides excellent customer service to any individuals presenting for clinic care, surgery, admissions or in need of direction by being able to assist any who present to their Access location with their admitting, registration/check-in, collections or other needs as identified. Maintains excellent communication and positive rapport with all points of contact which include internal and external entities, documenting pertinent discussions and details of correspondence in all applicable systems to provide tracking and point of reference. Responsible for obtaining and communicating accurate benefit information and eligibility, pre-determination/pre-authorization as well as detailed benefit and patient liabilities per insurance company requirements and established time frames, i.e. online vs. telephone to ensure credible coverage and benefits are in place. Follows established protocols and procedures for verification and collection of pertinent demographics. Communicates with Medical Unit Manager or Director to determine bed assignment and resource availability at time of admission if not performed in advance of patient presentation. Communicates arrival of surgical patients following registration or admission providing transport assistance as needed to pertinent care unit. Monitors patient care waiting areas, being situationally aware of setting to ensure a clean, safe and comfortable environment for anyone presenting to BTNRH. Processes incoming calls both internal and externally to aid in services which may include but are not limited to: scheduling, pre-registration, processing nurse call information, pharmacy refills and referral requests, physician and/or staff paging needs, financial counseling queries, admission/discharge notifications as well as vetting special requests and questions as needed. Assists in coordinating and scheduling interpretive services as identified needed. Responsible for opening and closing of clinic/admission locations ensuring security systems are utilized as directed. Works to collect co-payment and payment on account at time of service and is responsible for preparing daily bank deposits at appropriate intervals, carefully following payment and cash controls as directed. Communicates in a positive and professional manner with the patient / guarantor on any scheduling, registration, authorization or financial issues, including assisting with Financial Assistance application or referrals, Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to apply knowledge of electronic medical records, charts and medical terminology. Knowledge of insurance terms, reimbursement procedures, rates and policies related to medical terminology. Ability to maintain petty cash funds, make change and process credit cards. Ability to give attention to detail and follow established standards and procedures. Knowledge of Explanation of Benefits (EOB), CPT, HCPC and Diagnosis Codes. Must have excellent verbal/ written communication skills to communicate effectively with physicians, clinicians, patients and families. Knowledge of telephone etiquette required. Ability to handle multiple tasks at a time. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. Basic Life Support (BLS) certification within 120 days of transfer or hire required. PREFERRED QUALIFICATIONS: Minimum of 3 years' experience working in a clinic and/or hospital setting preferred. Knowledge of Explanation of Benefits (EOB) preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at **************.

NOW HIRING PATIENT SERVICE COORDINATOR - DENTAL OFFICE FRONT DESK ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams. Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! OUR VISION & VALUES At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments ABOUT YOU You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. YOU WILL * Greet and register patients and family members * Manage appointments and daily schedule * Manage and provide patients and their families with appropriate forms and informational documents * Provide Customer service * Escalate any issues, questions, or calls to the appropriate parties YOU HAVE Requirements + Qualifications * High School Diploma or equivalent * 2 to 3 years of customer service experience in high-volume dental or medical office setting. * Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively. * Computer skills to include word processing and spreadsheet. Preferred * Strong background in patient care environment BENEFITS * We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K. * No on call, no holidays, no weekends * Bonus eligible Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Patient Coordinator Sr Associate - Plastic Surgery - Village Pointe Clinic Nebraska Medicine is looking for a motivated, patient-focused professional to join our growing Plastic Surgery team as a Patient Coordinator Sr Associate. In this role, you will be responsible for scheduling surgeries, managing new patient appointments, and coordinating follow-ups. We seek a dedicated individual to support our team in handling high patient volumes as our department continues to expand. Primary Location: Village Pointe Health Center | Nebraska Medicine Omaha, NE Additional Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE Shift Details: Full Time, 40 hours per week Monday - Friday, 8:00am - 4:30pm Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect We value diverse backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned. Required Qualifications: • Minimum of one year of experience in a healthcare customer service environment required. • High school diploma or equivalent required. • Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required. • Demonstrated verbal and written customer relations skills required. • Ability to work collaboratively and cooperatively with an interdisciplinary team required. • Knowledge of medical terminology required. • Demonstrated analytical, prioritizing and organizational skills required. • Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required. Preferred Qualifications • Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred. • Clinical background in assigned area preferred. • Associates degree in business, healthcare or related field preferred. • Medical Assistant or Nursing Assistant preferred. • Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred. • Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

Job Description OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today! Position Summary: The Centralized Scheduler, provides exceptional customer service while assisting patients in scheduling appointments. Position details Status Full-Time Shift Days FTE / Hours 1.0 / 40 Schedule Mon - Fri: 8:30a - 5:00pm Position Requirements Education: High School diploma or equivalent required. Licensure: N/A Certification: N/A Experience: 2+ years of customer service experience in a call center setting preferred. 1+ year of healthcare experience preferred. Required Knowledge/Skills/Abilities Must be detail-oriented and possess the ability to utilize creative problem-solving. Must possess effective communication skills and utilize those in the daily performance of duties Ability to adapt to rapidly changing environments using critical thinking while meeting patient requests and adhering to deadlines. Able to escalate and de-escalate phone calls appropriately. Must work collaboratively within a team environment, as well cross-departmentally, to achieve defined goals. Essential Job Functions Identify patient needs, clarify given information, and utilize resources to provide solutions and/or alternatives. Schedule appointments for multiple lines of service and locations, adhering to defined scheduling protocols. Provide exceptional customer service both internally and externally while accurately directing phone calls to the appropriate departments. Accurately collect and update required patient demographic information for patient charts. Maintain confidentiality and demonstrate HIPAA compliance in ensuring the privacy and security of a patient's protected health information (PHI). Manage high volumes of inbound and outbound calls, meeting or exceeding the set goals and metrics defined by the Centralized Scheduling Manager. Assist with precepting for new team members and provide updates on training progression upon request. Regularly attend and actively participate in meetings upon request. Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

Job DescriptionDescription: Roles & Responsibilities: • Answer all incoming calls with a smile Preform all registration of demographic information for new patients and updates to established patients • Schedule, reschedule and cancel appointments as necessary • Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly • Insurance verification and authorization • Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals • Responsible for optimizing provider's schedule • Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information • Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system • Prepare documentation for upcoming appointments • Request outside records and images for patients upcoming appointments • Maintain patient confidentiality and follow HIPAA guidelines • Maintain and work task list daily • Increase Portal participation • Cross trained to provide back up in other administrative areas, including the front desk if needed • Perform other front office duties as assigned • Schedule and offer support to Telehealth patients • Scan in medical records for new patients that have upcoming appointments • Send new patient paperwork using the Health Asyst software and offer technical support to the patients Requirements: Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Prolonged periods of phone communication. Must be able to lift up to 15 pounds at a time. Must be able to manage multiple tasks. Must be detail oriented.

This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

Job Description This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 ************************ We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and Responsibilities The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans